Gardener's Supply Company

We ordered several items on May 17,2020, knowing one was backordered until June. We were willing to wait. We used a $100 gift card to make half of the purchase, and provided a credit card for the rest. Of course they charged the credit card first, shipped a portion of the order, and then made us wait nearly THREE MONTHS for the rest of the order. Conveniently keeping the gift card as the additional payment in case they couldn't deliver, so they could just refund to that, instead of actually giving us our money back.

Speaking of customer service, need to call them? Be prepared to wait on the phone at LEAST two hours for someone who doesn't have a freaking clue what they're doing. Want to try and get service any other way? They flat out state they won't help you via email or any other method of communication. They're just not checking their customer service emails! 10/10, good work!

Oh, and it gets better! The backordered item from our May order went up for sale around July 4th on their site WITH NO BACKORDER, SHIPPING IMMEDIATELY and yet THEY DID NOT SHIP OUR ORDER. We were told to wait another 4-6 weeks. Which we did.

I don't understand why their service has taken such a nosedive. If they're doing such a high volume of business that they literally cannot keep up in any way, do America a favor and HIRE SOME PEOPLE TO HELP YOU. BUY MORE PRODUCT. BOOST THE ECONOMY.

We will be staying as far away from Gardener's Supply as possible and will be relaying the same message to our family and friends.

I canceled my order, they still shipped it, returned it the same day I received it over a month ago and am still waiting for a refund.

Okay, let me start with how excited I was at the prospect of planting vegetables in my Rolling U-Garden. It seemed to be of high quality, and it was easily the most stunning rolling bed I had come across. It was more expensive, but I had my heart set on it. I was getting this bed! I was well aware of the delays to be expected. I figured, even if it was a little more than the 10-day wait for shipping, it would be well worth the wait. I should mention that I also ordered a set of 4 tomato cages, which were somewhat pricey at $57 for the set, but I felt they worked well for the rolling bed. So, ten days go by and I notice that of the two "in-stock" items I ordered, only one had been shipped -- the tomato cages. I wanted to see what the situation was, so I called. I was told it was a good thing that it was in stock, and that with picking and shipping time, I should expect to receive my rolling bed within two weeks. We established that -- due to my location -- it should be much sooner, as the cages only took two days to arrive once shipped. A few days later, I receive an email from Gardener's Supply stating my previously deemed "in-stock" item was -- in fact -- NOT in stock. Furthermore, the date given as the latest possible shipping date was JUNE 25,2020! (I am writing this review 5/6/2020) What exactly am I supposed to do with the plants I had planned to transplant into that bed? What would be the point of having it shipped that late? I suppose I'll keep the over-priced tomato cages and use them in whatever planters I am able to locate on short notice. Even more frustrating is calling to make sure this new shipping date was accurate, and being told the issue is due to their having 2 million orders. I explained to him how a proper inventory system works, and that any competent business would have one, and know how to properly utilize it. Gardener's Supply is largely unaware of this fact, obviously. They made no effort to compensate me for the major inconvenience, nor did they care when I informed them of the fact that I would be writing this very review. Why would they, after all?! They have 2 million orders. Well, they have one less, because I cancelled the rest of my order. As it stands, I will never spend my money with this company, ever. When I tell you I was prepared to spend far more in the near future, I am not exaggerating. I hope it's worth it in the long run.