Garnet Hill

I have shopped Garnet Hill for more than 15 years. While at times some items have not met my quality standards, I feel it has not been any more frequent than any other online/catalog retailer. I have been very pleased with bed and bath items, which have exceeded my expectations. I normally purchase name-brand clothing from Garnet Hill. The Garnet Hill brand clothing I have purchased has been good overall, and I have always had success with the kids clothes. I rarely purchase items from Garnet Hill that are full retail and usually wait until sale or clearance. Overall I am pleased and will continue to shop this site.

Come on! Expect some delays in shipping due to Covid-this isn't Amazon. This is a high-end store with high-end merchandise. I ordered a cashmere sweater, received within 10 days and love it!
To most of the negative reviewers, order your merchandise from the low-quality, made in China merchandise sold on Amazon. Oh, that's right-Amazon is shutting some of those down...

My order did not arrive after 17 days with no tracking info. I emailed them and no response. When I spoke with someone on the phone they were rude, like immediately rude. The next person I spoke with said 'the package wasn't moving like it should" what does that mean? Yet tell days later they have "my return". I don't think it was ever sent and by not was back ordered. How they stay in business, I don't know. The woman told me I would get a refund in two to three days. Two days later I get an email saying they received my order and i will get a refund in three to five days. Really awful experience. For those prices I can't believe how bad they are at filling orders and customer services.

Some of these reviews on here are laughable. The quality of their clothing, percale etc... is slightly above average but you PAY for it too!$$$$$. $39 for a cotton T-shirt; $99 for a shift dress; $79 for pajamas! Sorry but there isn't anything unique about their products. Their cashmere isn't even high quality or the ply it should be for the prices they charge. Takes forever to get your order and the last two orders I did with them they screwed up! Really 23 days to receive a crummy T-shirt that isn't any better than a $10 one from Target! Sent the stuff back been waiting 47 days now for my money back. They are owned by the same company as Home Shopping Network. Beware and don't listen to the 5 star reviews they paid people to put on here. NOT true

I decided to order a couple of things from the Garnet Hill catalog that I'd been eyeing for some time. There was a good sale and it seemed like a good time. I was notified that shipping was slower due to the pandemic, but I was OK with that. My credit card was charged right away but after almost 3 weeks on, I hadn't received a shipping notification. Then I looked at my credit card account online and the charge for my order had been removed. So they apparently dropped my order with no notification to me. The items I ordered are still shown as available on their website, so I have no idea what happened. However, at least they credited my account so I will give them two stars rather than one.

When I phoned to place an order, their call center was so loud, I could hardly hear the person talking to me. Okay, it gets much worse. I ordered Eileen Fisher linen pillowcases in coral (on sale). I have pjs from Eileen Fisher and they are good and made in Ukraine. Imagine my surprise when the cases came from China, and the color became uneven after one wash. Kept them anyway, but wrote a review. They would not publish because I mentioned the sale. Tried again and mentioned China again plus the fading, and that review did not meet their standards. Don't even try to give them less than a positive review on their website because they will block you. I'm done with them -- unsubscribed and cancel the catalog. They used to be good.

Placed an order for a dress in xtra small. After I placed the order I checked on this and I am told it is an xtra large. No place online to cancel order. Customer service DONE@ 5PM Eastern time so had to call in morning. Get up 6:30 am to call & I am told oh but the order is in process! So what! Your stupid site f'd up yet another order so cancel it already. Have to wait now for an email from them because and get this, they have to "email" the warehouse. What a mess. NO customer service, no one trying to help me get the right size etc... Never again. This is the second time I have gone through this.

As a long time customer I see a definite decline in service. Unless one pays for expedited service, items may not be acknowledged or received in week so of orer(s) being placed... long after the "expected" date of reciept.

So sad company service in decline; previous owner were much MORE responsive.

Garnet Hill has really lovely bedding. I especially like their percale. They have great "Sale of the Day" specials. I've had two duvets from them, one if which lasted nearly fifteen years. Their cashmere is nice and their cotton tees are also great. Wish they carried Talls--woukd buy way more if they did.

I bought a bathing suit top, and the fit was not flattering, so I returned it. I did not realize there is a 7.95 shipping charge to return an item since it wasn't on the return form I filled out. So I paid 7.95 to ship and 7.95 to return the item. I will not be ordering from Garnet Hill again!

I was about place my first an over 1000 $ order and wasn't sure should I trust the company I never work with so It took a couple weeks for me to make a decision. First I was trying to get discount 30% off if you will invite a friend and found out that your friend should spent over100$ and then you will get discount, then I was trying to get 15%off if you will sign up for newsletters which I did with none result again, a birthday deal didn't work either, and then here I am calling to Customer service and first representative hanging on me after 1 minute. And then I am searching "Garnet hill" reviews. All my situation and reading bad reviews after that gave me realization that I never would buy anything from GH. I love stuff on website but hate their customer service and tricky games with "discounts".

I like to buy sheets that are not pre packaged because I like a bigger top sheet. When I opened the package from Garnet Hill, full fitted bottom, king size top sheet and 2 sets of pillow cases, standard and king, and unwrapped each item, it was apparant that each piece was a slightly different dye lot. While the differerences were subtle, they were clearly apparant. What I find most distressing, is that pillow cases packaged together did not match. Clearly Garnet Hill seems to be indifferent to the quality of products sent out. I have made my last purchase with this company.

Placed this order, but from the looks of what I received, that is exactly what was sent to me. I am very unhappy withthis merchandise.

I was excited to see "25% off all regular priced items" in large print on Garnet Hill website so I picked out several things for Spring. I tried to place an order BUT it wouldn't take the discount. I called them to find out that 4 items I picked were Eileen Fisher and in the small details theres an endless list of excluded items including Eileen Fisher. BUYER BEWARE! Garnet Hill excludes MANY items from a sale. Shop elsewhere. Disappointing.
I see other reviews mention the same thing. Shop Nordstrom or Bloomies for a better discount on EF.

I have placed an order, which appears to be sitting RESERVED AND READY FOR SHIPPING somewhere? I tried calling customer service, was on hold 40 minutes, only to be told by the Representative, All He Could Do Was To Place Orders! I have been reaching out through Customer Service by Email, no one responds other then with, "We Received Your Email"
They had no problem taking the order, but who knows what happens after that? DONT PUT YOURSELF THROUGH THE MISERY, NOT WORTH IT.

Customer of many years, not sure why all the negative reviews here. The quality is substantially better than other stores I've tried.

Nice looking stuff but that's just to lure you in... liars are selling out of stock goods then putting authorized holds on credit cards so you can't cancel order despite no shipping estimates after 2 weeks of purchase (items were advertised as in stock) Beware of these hucksters. They don't have my order in stock they can't tell me when it will be in for shipping and when I cancel my order they won't give me a cancellation number they just give me a person's name because they say that they don't use cancellation numbers I have been trying for 12 days now to cancel a $350 order of bedding that they have charged me 4 and have yet to ship Despite their Website saying they do not charge your card until they ship. What day do do is place a hold authorization on your card for the full amount of the order So that they can still ship pieces of the order in drips and drabs after 30 days. Customer service can tell me nothing about my order they can only take orders. Customer service can't give me an estimated shipping date despite product being listed as in stock on the catalogue. All communications with representatives only yield 1st names so when you call back To tell them about a cancellation and say Kristen cancelled the order, you are Politely told there is no Christian that works there By that name. Is it any wonder Set they have 1.2 star Google review and a failing rating with the Better Business Bureau... All my emails requesting cancellations go unanswered As do any queries as to when the product will be in stock

I don't know where to begin. I discovered that sheets I ordered from Garnet Hill for my daughter's birthday were weirdly shipped not to her home address, which was clearly designated on both the order and the shipment confirmation, but to an Amazon locker she is unable to reach. Why they shipped it to an Amazon locker is baffling. They had my daughter's home address, which is the shipping address.

In my effort to rectify the situation I called what they labeled in my shipment email as the customer service phone number, which is supposed to be open from 8 am to 8 pm. I called around 5 pm. Turns out the phone number is only for sales, not customer service. Customer service closes at 4 pm. The "sales" woman told me that the customer service message at the bottom of my email is two years old! The worst part is the "sales" woman was so unbelievably rude to me that I'm still boiling mad two hours later. I also filed a complaint with the Better Business Bureau in Vermont.

Now one of the gifts my daughter wanted won't arrive for her birthday, which is always a big deal to both of us. All I want now is to have them refund what I paid because I don't want to have anything to do with Garnet Hill anymore.