Garnet Hill

Endless junk mail! Once a week they send a full catalogue! I had to spend hours figuring out how to cancel. I had to call, send email... I finally got a confirmation from them and they said it would take 6 to 8 weeks for the catalogues to stop. It's been 4 months and I still get them. Now I am "mysteriously" on an extra junk mail list for Sundance. They ALWAYS go straight to recycling. I will never order from them again. Super annoying.

I gave this company a chance and I wish I never did. They say that their return exchange policy is easy and is for "anywhere in the U.S." but it's not. I was disappointed with many items. They wouldn't even let me post my reviews on the items!

I receive a catalog, order my item, it is no longer available, or if I get my order in it inevitably will go on "back order". Of course due to "chain supply" these days. As far as the clothing I would rate it highly, but can no longer depend of receiving an outfit to wear for a special occasion because of shipping issues.
My last order (gathered knit artist t) was Oct. 8, then back ordered to ship Nov. 29, and now Dec. 10. Canceled!

Darn, I didn't realize their customer service is the absolute worst and ordered from there. I want to exchange the king size pillowcases for standard and, literally, the customer service rep did not know what "percale" is (she thought and still thinks it's a color!), confused pillowcases with a flat sheet (she never did figure that out) and could not find my order. I think I'm stuck with these as 2 emails to them were never returned. I like their products, but will never buy from them again. I'd rather try to contact the IRS than this company!

I ordered a dress, did not fit although lovely fabric and returned it with their label. I reached out to Customer Service after two weeks due to no refund, then three weeks, at which time they mentioned that the same day, they processed my refund. Four weeks have passed since I shipped the item back and still no refund. Will give it another few days and then file a Better Business complaint. I do not plan to do any further business with them. It's unfortunate because their catalogs have some great products.

I accidentally double ordered an item. I immediately contacted them and they said there was nothing they could do the items already shipped. When in fact the items did not ship for a week after the order(s) were placed. They told me no problem just return it for a full refund. I returned the 2nd order. It has been two weeks since they received it back. I finally received an email from them that they have it. Please expect my refund in 2-3 weeks and they were deducting their shipping cost from the "full" refund. Not even sure what to say but I will not do business with them going forward.

I just received my purchase after a long wait. I need to exchange this for another size. What a headache and the worst GH international customer service ever. I thought the role of customer service was to actually care about the customer. I found the customer service person I dealt with was very rude and I was an inconvenience. Very disappointing as their shipping to Canada in the past was great. Ever since they have Border Free involved it's a mess. I will never order from them again.