This now the third time i've ordered from Garrett Wade and in all three cases the item ends up not being in stock and takes 30 - 60 days to get the item. This time they offered a free item with the purchase. I got the free item today and when I called about the rest of the order they said they were expecting it stock in 2 - 3 weeks. What really got me angry about this, is that because they sent me the free promotional item, they charged my credit card for the shipping. I could get nowhere with the customer service dept. as she keep saying that "this is the way we do it here". Charging me the $15 shipping when all they sent was the freebee really is giving them my money to spend for the next 30 - 60 days. When I said I would send back the free item because I didn't want to be charged until I got the item I ordered she said they couldn't take the item back. This is clearly a way for them get money without sending you what you ordered. Be careful with this company. I've now got three experiences where they didn't have what they said they have and now they are in my mind fraudulently taking my money.
I have subsequently been working with Orin Fraser at Garrett Wade and he's admitted to the mistake being made and has made the issue right in my mind. Thanks to Orin for fixing the issue.
I like shopping at Garrett Wade because of the excellent quality tools and merchandise they have. Lots of their offerings are unique items.
Thank you, Anthony! We're pleased to hear how happy you are with our tools, and truly appreciate your feedback.
A really easy to use web site, featuring excellent products at excellent prices, with helpful support on the rare occasion you need it.
I've ordered a number of products over the past eight years. All have been of excellent quality - I highly recommend this business.
Wonderful products, well made will last forever and do the job! If you want quality this is the place to get it!
Dear Donald,
Thank you so much for your kind words and for taking the time to share them here. We're delighted to hear you love our products. Thanks for being a super customer!
Each contact with Garrett Wade has been very positive. They're eager to please and follow up to make sure purchases
Are satisfactory.
I've now ordered several tools from Garret Wade. I love fine tools that ar exquisitely fit for purpose. GW does not disappoint.
Hi Karon, Thank you for stopping by to share your thoughts. We're pleased to here that you enjoy our products!
Garrett Wade always seems to have the tool you need. Top quality products and great service. Must shop for your tool needs.
We ordered a number of items. I love the variety of merchandise. Ordering online was easy and updates on shipping helpful.
My purchase was as described and was delivered in a timely fashion. I will do business with this firm again.
I got what I ordered in a timely manner their products are always top of the line I'm very satisfied
Thank you, Rick! We're glad your order experience went smoothly and that you enjoy our products!
Have used Hose Connectors # 1, 2, 3, & 4 for decades. Best on the market - very durable & dependable.
Dear Chuck,
Thank you for your review! We're delighted to hear how much you like the hose connectors! Thank you very much for your order and for taking the time to post here.
We have ordered 3 individual times from Garret Wade and are extremely happy with our experience and quality products.
Garrett Wade is a company that makes quality products. Their tools are second to none and built to last.
Easy, breezy to purchase on line and quick delivery with great packaging to protect the item I purchased.
The loppers are well-built as described. Although the price may seem high, they appear to be worth the money and should last a long time.
We're very happy that you love the loppers, Charles! Thanks for taking the time to let us know. We hope you enjoy many good years with them!
We enjoy paging through the Garrett Wade catalog, and found an ideal product to enlarge the print: a thick magnifier. It works like a charm.
Japanese garden tool that will fit my needs. Small, light machete to help that over grown areas.
Dear Douglas,
We're happy you found the tool you were looking for and hope it will make the task easier for you! Thank you so much for your order and for posting your experience here. We truly appreciate it!
I bought the hand pruner and gouge chisel. Both of them are quality tools very well made and a pleasure to use. Shipping was fast too.
We're so happy to hear that, Joan! Thank you for stopping by to let us know. We truly appreciate it!
So happy to have creative pegboard accessories to help organize tools and stuff in our garage. Makes me smile each time I enter!
Overview
Garrett Wade has a rating of 3.2 stars from 301 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Garrett Wade most frequently mention customer service and long time. Garrett Wade ranks 1st among Woodworking sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joseph,
We are so sorry for the delay in getting your order out to you.
We try very hard to maintain stock on all our over 3,000 items.
But with over 300 suppliers it is inevitable that a hiccup will happen now and again.
Please contact me directly at orinfraser@garrettwade.com so we can assist in getting you more information about the product that is on backorder.
The shipping charge will be refunded to you in full should decide to return the free gift or cancel your backorder.
We apologize for the miscommunication from our customer services department.
We assure you that this is not our usual practice.
Please contact me directly so we can correct these matters.
Thanking you for your patience.
Garrett Wade
Customer Service.