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Garrett Wade has a rating of 3.5 stars from 300 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Garrett Wade most frequently mention customer service, and long time. Garrett Wade ranks 1st among Woodworking sites.
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GW offers our family a variety of tools and accessories beyond what is available at big box home improvement stores, or even specialty hobby or gardening outlets. Many of their available tools source from quality providers in the USA and worldwide, rather than being sourced from mass producers of lower quality and less innovative designs. The online catalog is easy to access and survey what is available for a hobby, gardening or home project. And, orders are promptly properly packaged and shipped. The invoicing process was straightforward and pricing or discounts properly applied. Customer service is responsive should any issues arise.
WEnt on the web site and bought a steel pan, Looked nice and figured it would serve my needs. Tapped the button to buy and *pow* my $$ disappeared...Got a reply that it would ship"soon" yeah,right...No shipping confirmation after about a week, Went to the Garrett-Wade web site, No help there. Said I didn't make an order. Tried a couple of times and same result...Tried calling...futile effort, Seems everyone was out cooking in my new pan... Waited a couple weeks and the pan finally showed up, Third party shipper from their warehouse...As a side note: The pan is as advertised and works well.
I wanted someone to just give me an RMA and an address to return the product to. Instead, I got more work to do.
Garrett Wade NEVER disappoints! Highest quality well priced efficient and effective tools. If Garrett Wade doesn't have it, you don't need it.
Thank you so much for your kind words, Monica! We're so happy with your pleased with your orders from us. We appreciate your stopping by to let us know.
Ordered and received quickly, quality will have to wait until after christmas for the gloves, but outside matts are doing what is expected
Thank you for taking the time to post about your experience, Susan. We hope you will be very happy with the products that you ordered from us. We truly appreciate your stopping by to let us know!
Being mechanically inclined, I will always purchase the tools required for my projects from Garrett Wade.
I ordered a fly swatter and a hatchet for my father for Christmas. When the box arrived, the fly swatter was there, but the hatchet was missing. I called in right away and the customer service rep. Said she couldn't send out a new hatchet as they're sold out, so she was going to send it to a manger to see if they could find one or refund me and that I should get an email the next business day. After a few days, I submitted a requested for information via the website contact portal to no response. A week came and went and no email, no new hatchet, and no refund. So I called in again. This new rep. Stated she was sending me a replacement item and it'd arrive in 1-2 weeks and I'll get a confirmation email in 45 minutes. I got no emails that day (and yes, I look through my junk as well). After a week goes by, I call in again to confirm the new hatchet is in the mail. This customer service rep. Says nothing is being mailed to me and a refund was issued. I checked my bank and I did get a refund for the hatchet only. Shipping was $14.95 so I asked her for a refund for that as well. She stated that since I'd gotten another item, shipping wasn't refunded. I explained that I would not have shipped just a fly swatter, a $9 for $14.95 shipping if I wasn't also going to get the hatchet and requested a shipping refund. She stated she'd have to submit the request to her manager and she personally would get back to me. After a week I hadn't heard anything so I submitted a request via the website and got a response back saying my request was forwarded to the correct department. Well that was a week and a half ago and STILL NO RESPONSE. If anything goes wrong with your order, good luck getting a response or a straight answer from anyone. Everyone you talk with will tell you something different and no one will respond to your requests. Do not buy from here.
Dear Jennifer,
I'm appalled to hear of the poor experience you had with us, and want to resolve this for you. Can you please write to me directly? My name is Susan and my email address is susanm@garrettwade.com. I look forward to hearing from you. I'm so sorry for the lack of communication and dismissiveness in which your order was handled.
Products are amazing. I have a list of items I will be purchasing in the future. Thank you!
Thanks very much, Christi! We're glad to hear you like our products, and appreciate your customer loyalty.
Japanese garden tool that will fit my needs. Small, light machete to help that over grown areas.
Dear Douglas,
We're happy you found the tool you were looking for and hope it will make the task easier for you! Thank you so much for your order and for posting your experience here. We truly appreciate it!
Good quality items that last, do the job well, and don't break the budget. Something for everyone.
Thank you so much, Avery! It's a very busy time of year and we truly appreciate your taking the time to share your thoughts. We're very happy you love our tools! Happy Holidays.
I purchased rhe aluminum hose rack and I'm very pleased. Should be the last one that I ever buy.
Dear John, That's great to hear and we truly appreciate your stopping here to let us know. Thank you so much!
Product is as described. Have not used it yet, but plan to use it very soon.
It's very nice and original. This was a gift and I have nothing more to add
Thank you for your review, Brannon! We truly appreciate it and hope that the person you are giving it to will love it!
Great thin knife, that feels good in pocket.
Came scary sharp.
Dear Joe,
That's great to hear! Thank you so much for your order and for stopping by to share your thoughts. We hope you will enjoy the knife for many years to come. Happy Holidays!
The website was easy to use and delivery was quick. As always great quality products.
I liked the 100' flex hose so much I ordered the 75' as well. Very lightweight and easy to roll up.
That's great, James! We're happy to hear you love the hoses. Thank you so much for stopping by to share your thoughts!
Today, my husband and I selected items from Garrett Wade after having received $200 in gift certificates from a family member. Upon the checkout process - it asked for our credit card information even though our purchase balance was less than the total amount of our gift certificates. I noticed, before the final checkout screen a small statement that said "if you haven't yet entered a gift card code, click here" so I did. All that did is send me back to the order screen. And there still wasn't a place to enter the gift certificate numbers to redeem them. So, we kept clicking back to the cart screen and finally found a place at the bottom to enter the codes. So, each code was entered (2 total for the $200) and the amounts of the gift cards were subtracted from the balance of our order. I thought "cool" it will work now. So then, we clicked the button to finalize our order and it then said "credit card invalid". And didn't prompt to go back to the payment screen or say the order was finalized - it went nowhere. Then - I printed a copy of the cart thinking I could just exit (because the order never finalized) and restart the computer, then revisit the site and try again to place the order. Yet, when I did this, it said we could no longer redeem the gift cards. I checked our email to see if the order had actually gone through. Nothing. So, it appears now that this company has essentially stolen the $200 from my relatives who generously gave us this gift as we do not have an order placed and cannot redeem the gift cards. Additionally, I am concerned that our card is going to be charged. I called customer service immediately. I was told we have to wait 24 - 48 hours to see if the cards receive a balance again and to make sure the order didn't go through. I asked what to do if in 24 - 48 hours there is still no resolve. She couldn't tell me anything nor was there any supervisor available. The only information she could give me was her first name, literally. I was also told that she couldn't take any information down regarding this issue but I could request a supervisor to call back in 24 - 48 hours. This seems extremely fraudulent to me. I have never experienced this issue with any other online purchase I have made with any company. I would never recommend that anyone give them business. What should have been an enjoyable experience has turned into a horrible one that resulted in distrust.
The usual good and fast service. Price was decent for the quality received.
Love the quality of the garden tools received. Bought extras as a gift for a new home owner.
We appreciate your stopping by to share your experience and how you feel about our tools, Carol! Thanks for being a great customer.
AS A LONG TIME CUSTOMER I HAVE ALWAYS HAD A GREAT EXPERIENCE WITH G/W AND THERE CUSTOMER SERVICE. I HAVE BEEN WELL TAKEN CARE OF.
That's great news, Sanford! We strive to make our customers happy with us on all levels. It really means a lot to us that you stopped by to share your experience. Thanks so much!
Very easy to use their website and their products are quality items.
We're happy to hear that, Wayne! Thanks for stopping by to share your experience. It's much appreciated.
This is my first time purchasing merchandise from this store, and I love everything I bought.
It was easy to find the item I wanted. The printed catalog was also a help.
We're glad you found what you were looking for so quickly, John! Thank you very much for letting us know. We appreciate your taking the time to share your experience with others.
Good quality product. Fast shipping. Another good experience with this company
We're delighted to hear you have received consistently good service from us, Geoffrey! Thank you so much for your kind words.
Found a great tool to pick apples and pears from my 8 fruit trees.
Dear David,
Thank you so much for taking the time to post your thoughts about the fruiit picker. And also for your order! We hope you will have a very plentiful harvest this year!
Over the years all of the items purchased are reliable.
Dear Annetta,
Thank you for being a long time customer and for stopping by to let us know. We truly appreciate it!
The ordering process was quick and effective and the staff pleasant to deal with.
Gain trust and grow your business with customer reviews.
Garrett Wade - Where good tools come first since 1975. Offering unique tools of exceptional quality and solid value. Our standards are as tough as the tools we sell
Dear Ron,
Thank you for your order. We're very sorry that you aren't happy with the Citrus Juicer. Your order should have come with a prepaid return label. We will send have our fulfillment team email a return label to you so you can send it back for a refund. We sincerely apologize for the inconvenience.