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Garrett Wade Reviews Summary
Garrett Wade has a rating of 3.2 stars from 301 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Garrett Wade most frequently mention customer service and long time. Garrett Wade ranks 1st among Woodworking sites.
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Great tools, good prices, great service. Always have the tools and gadgets for all jobs. Website is easy to navigate, and customer service is always there to help.
All the products I've bought so far are good quality items. I'm very pleased with my purchases.
I have found some unique and interesting tools on this site.
We have ordered a number of items from Garrett Wade and have been very pleased with the quality and quickness in the delivery!
I am very happy with the delivery of the products that I have order and for those products that are or have been on back order, the Company has kept me informed.
Each contact with Garrett Wade has been very positive. They're eager to please and follow up to make sure purchases
Are satisfactory.
Our order was pleasant from the "get go". The site was easy to navigate and finding the cute miner's lamp was easy. The price was very good so we were curious on how the quality would be. Turns out there was no need to worry. The lamp is quality made and cute! Would not hesitate to order from them again.
I have been searching for a way to hold and manipulate a wide variety of wood pieces for carving and I have finally found a classy and brilliantly designed vise! The price point was excellent and I even love the color--no industrial black on this item! The rotation options and multiple functions are amazing. I enjoyed reading about how this final design emerged and really appreciate the creative craftsmanship. Couldn't be happier; delivery was prompt and the vise was well packaged--can't wait to bolt it to my brand new workbench/cabinet!
Easy, breezy to purchase on line and quick delivery with great packaging to protect the item I purchased.
Great website, easy to use, fast and prompt reply and delivery. Exceptionally great to work with.
Garrett Wade is a company that makes quality products. Their tools are second to none and built to last.
While I've only recently started shopping at Garrett Wade, my experience so far has been great.
To date, I've ordered and received: a 45th Anniversary Woodworker's Chisel Set, an Ultimate Versatile Vise and two Box Hatchets. Each tool has exceeded my expectations in terms of value for the price, material construction and build quality.
The level of customer service I've received from Garrett Wade is even more impressive: my orders have all arrived within a few days (during a global pandemic), my emails have all been answered within 24 to 48 hours and any questions I've had have been answered fully. It's customer service rarely seen these days and it's what sets Garrett Wade apart from so many other companies.
I received a set of chisels as a gift and they are stunning! I visited the GW website and ordered a few more items. Everything arrived as promised - both in terms of time and quality.
Ordered a set of GW chisels for my woodworking son. He's been tryin to deal with "Brand-X" chisels and has paid the price of low quality tools so a new set of GWs was purchased for him. He did just make us - his parents - a pair of Adirondak-style yard chairs that are designed to be taken down quickly for winter storage. I've always appreciated GW's quality and respect their reputation in providing high quality yet affordable tools for the home or professional shop. Ordering and shipping were quick and easy. Thanks, Garrett Wade!
The overall experience is very convenient. The products listed are very detailed. Ordering is simple and I will be using the site again in the future.
I enjoy reading every catalog from Garrett Wade. I love when I find something I can give as a gift because I trust the quality of the products they sell and I know my loved one will be thrilled.
First order for extra brute oil burning lamps made on 8/12. Reply came fairly soon that item was out of stock and expected replenishment about 11/12. Since then have been told 11/20, and 11/27 and still no advice on 12/1 of any shipment. Have told them to cancel today and remove me from their numerous e-mails bombing with products. If this is what to expect on an order, I can just imagine trying to return or advise on a problem.
I've ordered 4 items from this company this past year. Everyone of them has been backordered. Now I got a notice that they're FINALLY processing the other half of my recent order (which is over a month ago) and my credit card was rejected. It's the same card they processed the original order with and there's nothing wrong with my card. I just used it online twice this morning. I cancelled this final item and will not order from them again. Totally incompetent.
Dear Barbara,
We're very sorry to hear this happened. We're not sure why your credit card was rejected when the order was ready to ship. Please understand that we have had some unforeseen delays. The COVID-19 coronavirus has had a far-reaching impact on global industry and shipping.
Many are struggling to keep up with a surge in demand, but we promise we’re all doing our best.
Our warehouse is running seven days a week in two shifts, and we’re adhering to new protocols to ensure the safety of everyone.
As a customer, you are very important to us, and these delays are not a usual occurrence.
This is my first time purchasing merchandise from this store, and I love everything I bought.
From the business
Garrett Wade - Where good tools come first since 1975. Offering unique tools of exceptional quality and solid value. Our standards are as tough as the tools we sell
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Daniel,
We are deeply sorry for this inconvenience.
Please understand that we have had some unforeseen delays. The COVID-19 coronavirus has had a far-reaching impact on global industry and shipping.
Many are struggling to keep up with a surge in demand, but we promise we’re all doing our best.
Our warehouse is running seven days a week in two shifts, and we’re adhering to new protocols to ensure the safety of everyone.
The shipment for the lamps that you ordered has reached our warehouse and is currently being checked in.
Please know that your order was very important to us and the delay that you experienced with us is definitely not are usual standard.