Gazelle

Generally, I'm happy with Gazelle's service. They do a good job and their service is efficient. I do think I saw my computer for sale the day after I got their approval of my device. That they were selling it for 3X what they gave me. I know this is a service, they need to make money, etc., etc., etc. It would be nice to get a wee bit more for something they value so highly. Four stars.

Used be good and had used them in the past with good experiences. Must be under new management who has decided to scam people because now they will suddenly claim your device is bad condition and pay you almost nothing for it, or claim they will return it but not do so. WHAT A RIPOFF this place has become! You'd be better off donating your device to a charity that can use it.

Gazelle did not ship the shipping label and box to me to send the iPhone to them per their contract. They sent me an email stating my contract would expire soon and directed me to customer service to resolve the issue. The Customer Service Department did not address the issue and when I asked to escalate hung up- and that after 2 excruciating long holds..

I don't understand all of these negative reviews. My experience with Gazelle was awesome. I traded in my iPhone 6 and after sending in my phone they told me that my phone was in better condition than I thought and offered me MORE than my original quoted offer. The whole process was seamless from the shipping box to receiving my payment. I highly recommend Gazelle.

This is the most painless way to trade in your old kit and get cash for it. I sent in a pair of iPhones and followed instructions they sent. Within 24 hours of receiving the goods, I got my money. Will continue to them!

It took only a 8 days to receive the free shipping box, send the computer and receive the money. I sold my 4 year old computer for a reasonable amount of money -- likely more than I could have gotton by selling it on Facebook or Craigs list.

They offered me a certain amount for a pristine iPhone 7. I sent it in and they told me it had scratches on it and reduced their offer by 50%. Yep, bait and switch. I had them send the phone back to me and used Amazon buy back instead. Amazon quoted me a price and made good on the offer. Stay away from Gazelle, they lie in hopes you'll fall for the scam.

It was easy to get my quote and send in my box, and my check was even bigger than quoted, which was a nice surprise. This is my second time selling to Gazelle and I have always been happy with the turnaround time and overall experience.

I found the entire process simple. The payment for me device was very fair. Very quick service. I would definitely do business with Gazelle again. I used the mail in service. Easy to print out labels for mailing. Very clear instructions on how the process worked.

Sent them my broken iPhone 6s. They refused to keep their original estimated value. Adjusted the offer to ZERO and said it was not actually an IPhone 6s, but actually a "parts only cell phone". That's a lie. I bought the iPhone through ATT and paid $900 for it. I know what it is. How about this: I think Gazelle is actually a "scam."

This is my second time selling a phone with Gazelle and the process works great. After I submitted my information I waited about a week for the shipping materials to arrive. Once my phone was received it took about a day before I received my payment through Amazon.

Easy process, fair pricing and in fact - they communicated that the gear I sent in was in better condition than expected and automatically raised the price they were willing to pay for them! Ethical and transparent, I truly appreciate the way I was treated. I will be back!

Bought two iPhone 6 phones and one has a GPS/ wifi issue, and the other has what they call touch disease. I bought both phones in excellent condition, but the phones did not work in excellent condition. The phones also have no more warranty, so I feel I was ripped off. I learned my lesson, and that is to save my money and buy from the Apple Store.