Gazelle

I sent my iPhone 6 Plus which was on my Verizon account (and I have only ever had Verizon as my carrier) and he phone had been in a case and was flawless. No scratches, no damage and in fantastic condition. Gazelle quoted me $180 so I sent it in. They then contact me back with an email of generic reasons (generic scratches, damage, etc) why they "adjusted" my quoted price down to $130 and they specifically indicated that the phone was an AT&T phone which justified the negative adjustment and certainly baffled me. I sent in questions about my adjusted quote and received no response. I will never waste my time using Gazelle again.

They do exactly what they promise. Fast, secure and pay out is prompt. Couldn't ask for more. Sold my iPhone 6s Plus in like new condition. Instructions were clear on how to prep the phone and Gazelle kept me informed of the process all the way.

I had an older iPhone and it finally died on me. Rather than go through the new contract or pay $800 I thought I'd try Gazelle and found a good deal. Worst choice I could've made and shame on me for thinking this was the way to go! I never received a tracking email to even track my package! I paid for overnight delivery and still haven't received the phone. I called right when they opened today and sat on hold for some time. The representative wasn't helpful at all and wanted to get me off of the phone. She said there have been numerous delays and she'll expedite it but can't tell me when my order will be sent because "she doesn't know what's going on at the warehouse." Waiting to call back and speak with a supervisor (who's info couldn't be provided on my original call) Never go through Gazelle, they are full of it.

The the screen on my daughter's 2012 MacBook pro got cracked, it wasn't worth spending the $300 (eBay price) for a new screen - even though the unit actually worked fine with an external monitor. We decided just to cash it in, Gazelle offered $159, which doesn't sound like much, but it was better than a MacBook paperweight. Payment was fast via Amazon gift card (which also increased the amount by $5). So overall, happy with the service.

I've been a Gazelle buyer/seller for years. Previous to my current experience, I'd have given them 4-5 stars. I recently sent in a pristine iPad Pro 9.7 32GB, expecting them to pay $255. Instead, I get a very late response saying it's an iPad Air 16GB in Fair condition.

They used to be prompt, and kept me advised of every step in the receiving, assessing, and approval processes. No more, apparently. I've asked their senior management to contact me to resolve the issue.

I sent my functioning and nearly perfect condition phone to gazelle. It's only flaw was that it was an older phone being an HTC m9. I heard good things from friends who bought from gazelle so I stupidly trusted their honesty. I get an email that my package arrived and that they only will give me 15 because my phone won't turn on and it broken! That is totally not true... I charged it before I sent it to back up my photos to Google and reset it. I'm going to not accept the offer but now I'm worried they broke it and won't be able to sell it for a fair price.

I'm Tasha Jackson & I received my order yesterday it was in the mailbox. As soon as I got it I opened it & the phone looked good as new! A couple or scratches but you hardly can see them. Thanks gazelle!

Ordered a "Good" quality iPhone 5s through one of their promos but was charged the higher price. Tried to cancel the order within 10 minutes of the order but was told that it already shipped. I was told to purchase another phone (at the lower price) and that I could return the higher priced one once it arrived. Did exactly as I was told and was refunded the lower price. Their customer service processes are not geared for the client. I will never buy from Gazelle again. Stay away!

This is the 2nd time I have traded in a device with gazelle. Both times I have been impressed with the ease in the process. A couple clicks and then a couple days later a box shows up. After turning in item I received an amazon gift card through email. No messing with PayPal, or physical gift cards. The first time I traded in, they offered me more for my device than originally quoted. They said it was in better shape than I originally stated. Honest, great customer service and very satisfied overall.