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Japan
1 review
1 helpful vote
Follow Chadwick J.
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I sent my iPhone 6 Plus which was on my Verizon account (and I have only ever had Verizon as my carrier) and he phone had been in a case and was flawless. No scratches, no damage and in fantastic condition. Gazelle quoted me $180 so I sent it in. They then contact me back with an email of generic reasons (generic scratches, damage, etc) why they "adjusted" my quoted price down to $130 and they specifically indicated that the phone was an AT&T phone which justified the negative adjustment and certainly baffled me. I sent in questions about my adjusted quote and received no response. I will never waste my time using Gazelle again.

Date of experience: April 3, 2017
California
1 review
0 helpful votes
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They do exactly what they promise. Fast, secure and pay out is prompt. Couldn't ask for more. Sold my iPhone 6s Plus in like new condition. Instructions were clear on how to prep the phone and Gazelle kept me informed of the process all the way.

Date of experience: August 14, 2017
Illinois
1 review
2 helpful votes
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WARNING STAY AWAY
March 16, 2019

I ordered a Google Pixel 2 128GB and received a 64GB version. I red in the reviews that there are more people who have had the same issue, but I still wanted to give it a chance. Customer service is horrible too. I'm returning the phone and will never use Gazelle ever again. Be cautious buying from this place..

Date of experience: March 16, 2019
Massachusetts
1 review
1 helpful vote
Follow Alyssa Q.
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I had an older iPhone and it finally died on me. Rather than go through the new contract or pay $800 I thought I'd try Gazelle and found a good deal. Worst choice I could've made and shame on me for thinking this was the way to go! I never received a tracking email to even track my package! I paid for overnight delivery and still haven't received the phone. I called right when they opened today and sat on hold for some time. The representative wasn't helpful at all and wanted to get me off of the phone. She said there have been numerous delays and she'll expedite it but can't tell me when my order will be sent because "she doesn't know what's going on at the warehouse." Waiting to call back and speak with a supervisor (who's info couldn't be provided on my original call) Never go through Gazelle, they are full of it.

Date of experience: August 9, 2017
New Hampshire
1 review
2 helpful votes
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One issue
March 4, 2020

The process went as Gazelle promised, except for one thing: when they received my device, they initially adjusted their offer downward with the (erroneous) justification that I had sent them a carrier-locked device instead of the unlocked one that I had sent. They paid what they agreed when I challenged them, but they also caused this entirely unnecessary issue.

Date of experience: March 3, 2020
Rhode Island
2 reviews
2 helpful votes
Follow Glyn M.
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The the screen on my daughter's 2012 MacBook pro got cracked, it wasn't worth spending the $300 (eBay price) for a new screen - even though the unit actually worked fine with an external monitor. We decided just to cash it in, Gazelle offered $159, which doesn't sound like much, but it was better than a MacBook paperweight. Payment was fast via Amazon gift card (which also increased the amount by $5). So overall, happy with the service.

Date of experience: March 9, 2018
Washington
1 review
5 helpful votes
Follow John N.
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I've been a Gazelle buyer/seller for years. Previous to my current experience, I'd have given them 4-5 stars. I recently sent in a pristine iPad Pro 9.7 32GB, expecting them to pay $255. Instead, I get a very late response saying it's an iPad Air 16GB in Fair condition.

They used to be prompt, and kept me advised of every step in the receiving, assessing, and approval processes. No more, apparently. I've asked their senior management to contact me to resolve the issue.

Date of experience: July 6, 2017
Pennsylvania
1 review
0 helpful votes
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0 if I could
May 2, 2017

I sent my functioning and nearly perfect condition phone to gazelle. It's only flaw was that it was an older phone being an HTC m9. I heard good things from friends who bought from gazelle so I stupidly trusted their honesty. I get an email that my package arrived and that they only will give me 15 because my phone won't turn on and it broken! That is totally not true... I charged it before I sent it to back up my photos to Google and reset it. I'm going to not accept the offer but now I'm worried they broke it and won't be able to sell it for a fair price.

Date of experience: May 2, 2017
Georgia
1 review
1 helpful vote
Follow Cates J.
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Better late than never
November 22, 2017

Id sent two items in for sale, an iPhone and iPad. Both items were accepted but I received a check for the iPhone only. It was apparent that they had misplaced the iPad and eventually they sent a check after several emails to customer service. Be wary.

Date of experience: November 21, 2017
Georgia
1 review
0 helpful votes
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Gazelle is awesome!
December 25, 2022

I'm Tasha Jackson & I received my order yesterday it was in the mailbox. As soon as I got it I opened it & the phone looked good as new! A couple or scratches but you hardly can see them. Thanks gazelle!

Date of experience: December 25, 2022
California
1 review
5 helpful votes
Follow M P.
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Ordered a "Good" quality iPhone 5s through one of their promos but was charged the higher price. Tried to cancel the order within 10 minutes of the order but was told that it already shipped. I was told to purchase another phone (at the lower price) and that I could return the higher priced one once it arrived. Did exactly as I was told and was refunded the lower price. Their customer service processes are not geared for the client. I will never buy from Gazelle again. Stay away!

Date of experience: November 17, 2015
Arizona
1 review
0 helpful votes
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I ordered a Samsung Galaxy S22 and received the product one week. They sent an Apple charger in the box. Needless to say, I cannot activate the phone until I can charge it. Sent an email to Customer Service since their phone lines are always on overload, their response was "use an adapter!"

Date of experience: May 31, 2023
Delaware
1 review
4 helpful votes
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Bought a Verizon 6s plus... Yeah they sent me whatever iPhone 6s plus they had lying around I guess because it is a GSM phone that won't work on Verizon. I don't think this company cares if the consumer is happy they don't have any attention to detail and customer service after the sale consists of excuses.

Date of experience: June 21, 2017
Georgia
1 review
8 helpful votes
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IPhone 5
November 7, 2015

I sent a flawless iPhone 5 and received a notice that due to scatches they were reducing their offer by $20. I did not accept and it has been returned. I took it to the Verizon store and asked for a review and in their words "it was in great shape and no anomalies". I was offered $100 in store credit. Gazelle is a bait and switch company. Don't trust them.

Date of experience: November 7, 2015
Ohio
1 review
4 helpful votes
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Horrible
August 25, 2016

I have never been so upset about anything. I have ordered three phones. My first phone was glichy and never worked right then when I went to return it they cut my refund by $50 and I had to call twice to get the other 50 then ordered another one and I could not connect it to Verizon because it was a stolen phone. Now my third phone going back randomly goes black for 5 min.

Date of experience: August 25, 2016
Virginia
1 review
5 helpful votes
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Never received payment
February 6, 2017

Why have I not received payment for my product? I have been on hold for 31 minutes so far even though when I called, I was told that my hold time would be 6 minutes! The company has not paid me for my product after emailing to say that my payment would be processed in 3 - 5 days. That is theft!

Date of experience: February 6, 2017
Kentucky
1 review
0 helpful votes
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Easy and fast
March 15, 2018

This is the 2nd time I have traded in a device with gazelle. Both times I have been impressed with the ease in the process. A couple clicks and then a couple days later a box shows up. After turning in item I received an amazon gift card through email. No messing with PayPal, or physical gift cards. The first time I traded in, they offered me more for my device than originally quoted. They said it was in better shape than I originally stated. Honest, great customer service and very satisfied overall.

Date of experience: March 13, 2018
Texas
1 review
0 helpful votes
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Love this service!
July 6, 2017

This is the only re-sale service I have ever used, but I have been using them for years. It is definitely the best service! What could be better?! You get to ship the device(s) free, and the check comes back, directly to you! I trust Gazelle, and will continue to use them for a long, long time!

Date of experience: July 6, 2017
Tennessee
2 reviews
0 helpful votes
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I received my shipping box about 3 days after signing up to sell my last Laptop. It is SO easy to place the item in the box, seal it and put it in a Fed Ex pick up box.
My check arrived a few days later. I love Gazelle. Thank you.
Anne B.

Date of experience: April 6, 2018
Florida
1 review
0 helpful votes
Follow Dean R.
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I sold my iPhone 6 back to Gazelle and it was received and processed (Amazon gift credit) in two days of mailing my iPhone back to them. The suggested amount was the amount that was paid. When we upgraded my wife's iPhone, the same process occurred. A two-day turnaround and payment. Easy, fast and flawless.

Date of experience: May 15, 2017

Overview

Gazelle has a rating of 2.3 stars from 1,076 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gazelle most frequently mention customer service, perfect condition and screen protector. Gazelle ranks 7th among Consignment sites.

service
150
value
144
shipping
137
returns
117
quality
123