GazelleReviews 1,076

I Fed-exed a phone to them on 6/21/2018 on my dime thinking it would be quicker and now, a week later, they still can't locate the phone! I have called on at least 3 separate days and keep getting the run-around from them. I spoke to Shia on Tuesday, June 26, who I gave my Fed-ex tracking number to and she assured me she would reach out to the warehouse, which by the way, is 3 hours later than them; I was told I would receive follow ups within a 24 hour period, and still NOTHING! I contacted Gazelle on Wednesday, June 27 and spoke to a Senior person, Jeremiah, who, again, assured me that he would check again with the warehouse and that I would be contacted with a status within the 24 hour period... again NOTHING. So I contact Gazelle, one again, on Thursday, June 28 and spoke to a Senior person "Ryan" who was NOT very nice and again gave me the same run-around about being contacted within 24 hours; he assured me that I would receive an update from Jeremiah as it was now "Jeremiah's" case to handle. Well, guess what? Nothing, nada, zip from Jeremiah. So, today I call Gazelle again and spoke to Darlene; she gave me the same run around. I was told by each representative that I spoke to that I should NOT have used my own label as it can cause a huge problem; my comment was "how come you don't put that on your website?" No response. I truly feel like I am being jerked around with Gazelle and will NEVER use them again. I have done business with them in the past and never had any issues. I do not know what they have done but there service now sucks!

I ordered a gazelle iphone 6 plus, i paid next day shipping the whole 9 yards, finally after dealing with FedEx and driving around town i got my phone. As soon as i opened the phone it immediately didnt work and my AT&T rep who helped told me to shut it off and try again later. Later i tried using the phone again it constantly shut out of apps, took screen shots when pressing the home button, the off screen popped up randomly, calls ended randomly, and the lock button didnt work. Obviously upset i call gazelle i spoke to 3 people 2/3 were rude and had attitude with me. I informed them i needed another phone fast and offered to FedEx overnight the broken phone back today instead of using the shipping slip they gave me which take 3-5 business days, the sales rep informed me this wasnt a smart choice because there was a chance the phone would take longer then the normal shipping process and they could possibly lose it. Upon that question I asked how often this happens with devices considering their "30 point check" the sales rep informed me it happens, which had me lose all trust in this company considering the device you receive could easily not work. I gave in and agreed to use their method, after talking longer they informed me the refund wouldn't take place for another 3-5 business days and then i could order a new phone. Obviously furious i asked the gazelle sales rep how long i was looking at, with weekends and holidays my new phone wouldnt come for 2-3 weeks, but once i was refunded they would cover the next day shipping cost for the new device, which for obvious reasons isnt helpful because i would have already waited two weeks for my phone. Their 30 point check process cannot be actually accurate because if someone had simply opened the phone within 5-10 seconds they would realize the phone does not work. I will not shop with gazelle again and should've listened to the horror stories my friends had told me previously. I suggest you dont waste your time or money.

I have sold many phones through Gazelle with zero issues. Recently I tried to sell 2 phones and had nothing but issues. First phone was told it does not power on and they were going to reduce my offer. I contacted them to ask them if they charged the phone first. The next day I received the full price offer. Seriously? You didn't even try to charge the phone? Then they could not send my money via PayPal, which there has never been issue with. Second phone they keep telling me it is financed by the carrier. I contacted them indicating I have the final bill showing the device is paid, off, I have emails showing the device is paid off and I have the IMEI check showing the device is clear. They still refuse to acknowledge. Sending my business to Amazon. I will never use Gazelle again!

They screwed up my first order by sending a pre-paid phone which won't work with my carrier. They apologized, sent me a second phone with 10% discount and free overnight shipping, but since it was a weekend, it took until Monday to receive. Same mistake: sent me another prepaid piece of crap, EVEN THOUGH THEY ASSURED ME THEY WOULD CHECK THE IMEI NUMBER! What a bunch of mo-rons. They agreed to overnight a new one, but not until they had tracking numbers for old ones, which meant another 2 day wait (and that they were still on my credit card!) Screw them: I just ordered a better pre-owned phone directly from my carrier.

Bought the Iphone 6s from them. Great experience. Tried to upgrade through our carrier and they told us they wouldn't take the trade in as the phone was listed as being stolen or lost. (first "what the?") Sent it to Gazelle for a cash out and they said "Unpaid Balance on Financed Device: We discovered that this device is financed through your wireless carrier and still has a balance. Your device must be fully paid in order to sell it." (Second "what the?") How in the flippin' name of all that's good can a phone they sold me have a balance from my carrier? So my phone that was worth 170 is now worthless... Super shady folks. Just saying.

I was in a bind from my old carrier, I had to pay everything off and leave, I'm so glad gazelle was there to help me in my time of need! I was able to sell my phone and tablet so the change didn't hurt so bad. Everything went off with out a hitch! As soon as I shipped off my products a few days later I had my quote and was able to get max credit for them! Gazelle is an AMAZING service and 10/10 will be recommending to friends and family and strangers in the street! Can't wait to use again!

I'm very dissatisfied with the support I've received today, 6/18/2018. I was sold into returning this non-functioning phone to Apple to repair the battery, which should have been checked by Gazelle before being sent to me. The phone dropped on the way to the Apple store and the screen was damaged. I can't help but be upset with Gazelle for not offering any other options to fix the phone- which was none! Never again would I purchase a phone from a company that sends defective products and doesn't have the decency to work with their customers!

Bought a Samsung 7, received in February 2017. I loved it and was thankful to receive it in such a quick time and felt this was a great site to buy a phone for less than straight out of the store and seemed to work great during the first couple of months. BUT. It is now June 2017 and the back of the phone is literally warping off, and the battery won't stay charged, it will be at 90% and drop down to dead within an hour... I also unfortunately had a payment plan set up, so I'm left paying on a completely useless phone that isn't even a pretty paperweight at this point. Painful learning experience.