Gazelle

I bought an excellent used iPhone 13 from gazelle. It froze/stopped working 2 days after i got it. I returned the phone and got my money back. Even though the iPhone 13 directly from apple is more expensive, i am willing to pay more money for better quality.
I no longer trust gazelle, and i am very disappointed. The phone (at least from the outside) looked brand new, and had no scratches or scuffs. I will be taking my business directly to apple from now on.

I've sold several 'flawless' iPhones to Gazelle over the past 3 or 4 years. I just recently sent them an iPhone 6s Plus in mint condition (looks like it just came out of the box), and they emailed me back saying that it showed signs of wear and had scratches and adjusted my offer to $20 less than what it had been. I declined and they sent my phone back. Once it arrived, I literally used a magnifying glass looking for any blemishes. There were none to be found. Gazelle deploys this tactic on many of their customers, hoping that they'll go ahead and accept a lowball offer, instead of dealing with the hassle of a return. Please be careful when dealing with this company. They already give you a ridiculously low price when selling to them, the only positive is the ease of selling. Do yourself a favor and double your earnings and just sell it on eBay or Craigslist. Stay away from Gazelle.

I got way more than I expected to for a 2010 model Macbook almost 8 years after purchase. The email promotion Gazelle ran before year end for a bonus on Macbooks pushed me to go for it. I'd kept it in good condition, so I'm sure that helped. The value was issued in an Amazon gift card within a couple of days of receipt - straightforward and easy. The only minor confusion/frustration I experienced was receiving multiple emails saying I needed to send my laptop to Gazelle even though I hadn't even received the carton yet. Could have saved some wasted time and effort trying to track down answers from Gazelle if they'd had their alerts linked to tracking for the box delivery and laptop shipment. Still, it was easy, and I got paid, so 5 stars!

I sent in a perfectly working iPhone 5 and iPhone 6 to Gazelle. I had just switched cell carriers the previous day so had no use for the phones. I cleared both phones, reset them, and followed the shipping instructions. (They sent one box barely big enough for both phones to fit) After a week I received a notice that they were going to honor the quote for the iPhone 5 but that the iPhone 6 wouldn't "power on". I asked for a review, and got the same generic response. Knowing I never had any problem with that phone (it was the phone I was using!) and having tested them both before I sent them, the only reasonable explanation is that the device was either damaged in shipping or mishandled by whoever was checking the condition of the phone. So I decided I would check for myself and asked them to return the phone to me... yet they never responded. So either they damaged the phone themselves or lied about the condition so they could offer me less. DO NOT trust this company!

I bought an iPhone 5 64gb and was sent the phone in a reasonable time. The phone was physically in good condition, but the battery was complete trash. It would die after not being plugged in for five minutes and at seventy percent. The email they sent me to get ahold of them was a dead end link with the message "Sorry for the inconvenience our site is under maintenance". Finally, I just googled "Gazelle contact", emailed them, and was responded with an automated message explaining they'd get back to me. 24 hours later and still no response, but they were however sending me promotional ads? When they finally got back to me a week later they explained they couldn't do anything because my 30 days were up. Well ya, It took so damn long for them to reply.

I will not use these guys again. I was going to use them to sell my iPhone 6s which was in mint condition. It had a screen protector and was in a case its entire life. Before sending it in I removed the screen protector and cleaned the screen. The phone looked perfect and I even sent it back in its original box.

After they got it they came back with an offer 40% less than they originally quoted claiming the phone was scratched. What a bunch of bull...

Needless to say I declined that offer which was the same I could get from a standard trade-in with Verizon. What a waste of time.

Sent them a samsung s23plus, green from T-Mobile paid off immediately, phone was unlocked with no scratches, cracks, and with unpacked charger cable. They offered $547. Just got offer of only S270 because the claim phone was not as described. I have pic of phone, pic of serial number, that it wax T-miobile and unlocked. Gazelle stated they lowered price because network was not T-Mobile, but other. Apparently, techs or inspectors don't know what they are talking about or they're trying to rip me off.

I sent in a perfect iPhone 11 Grey 256MB that has always been in a "hardened" SpiGen case and had a screen protector. Gazelle inspection said the model was wrong (no, I had the original Apple box with the model and memory listed on the back). GazelIe said there were scratches (no, I thoroughly inspected it before I sent it in and there were absolutely no scratches on it). This leaves me to question the validity of this company, their inspection process and attempt to lower original offers. I should have gone to EBAY or Marketplace to sell. I will never try to use this company again and requested they return my device in the original box I sent it in with.

I declined on principle, I would steer clear of them.

Bought the Iphone 6s from them. Great experience. Tried to upgrade through our carrier and they told us they wouldn't take the trade in as the phone was listed as being stolen or lost. (first "what the?") Sent it to Gazelle for a cash out and they said "Unpaid Balance on Financed Device: We discovered that this device is financed through your wireless carrier and still has a balance. Your device must be fully paid in order to sell it." (Second "what the?") How in the flippin' name of all that's good can a phone they sold me have a balance from my carrier? So my phone that was worth 170 is now worthless... Super shady folks. Just saying.

Watch out for these guys, I will NEVER use them again.

They revised my offer of $200 down to $0 after they received the phone - so they got a good as new iPhone 6S and I got nothing.

Never again, this company can't be trusted.

They offered $247 for my ipad (in super clean condition)
Then they received it, said there were light scuffs on the screen, and lowered the offer to $47!
I said rejected the offer and said send it back to me!
Bit of a bait and switch operation I fear

I am not one to sell things in the traditional manner. Gazelle is a great viable option for me. I also like the fact that I had the option to chose amazon gift card as an option for receiving the funds. By choosing this method I receive addtional funds.

I am amazed at the price Gazelle paid for my working-but-less-than-perfect electronics (iPhone and MacBook Pro). Fast, easy, seamless process. Quick payment, got a bonus for taking payment as an Amazon gift card. FLAWLESS!

I've sold a few phones to Gazelle. Good prices (better than what the carriers would give me in trade-in value) and an easy process. I always exchange for an Amazon gift card, which gives more value and is super convenient.

I treat my phones really well, and have wondered, from time to time, if I could get away with calling their condition "like new" rather than just "good" on Gazelle, for the higher trade-in value. But I always go with "good." This last time, after I sent in my "good" phone, GAZELLE decided it fit the higher condition, so actually RAISED MY OFFER. This made me happy (more money, yay) but also made me think they're honest businesspeople.

After accepting the device, the company didn't pay for the trade-in or answer emails to customer support regarding the issue. It wasn't until the issue was exposed on various social media platforms that Gazelle finally paid, nearly a month after the device was accepted.

Sent them an iPhone 8 in perfect condition. I don't mean "good" it did not have a single flaw. Gazzelle said they would give me $116 for it. After I sent the phone to them they said the phone had an unacceptable number of scratches and changed the offer to $0.00. They said they would recycle it. Or I could have them send it back. It's a scam no way they would destroy a perfect phone.

I sent in two phones, both in good working order. They lost one phone and then tried to say I sent in an entirely different phone. I filed a complaint in which they reported I would get a follow-up. Well, I did not. I did however get a follow-up offer stating that the phone I sent in had a cracked glass and too many scratches so it was only eligible for recycling. That is not the condition of the phone when I sent it in. I can only believe they are not careful with the phones or are just scamming us to make additional profit. I will never use gazelle again!

Gazelle gave me an great offer for my iphone 7. It wasn't even 2 years old, and was flawless- had a screen saver and cover since purchase. I reset the device and removed the sims card. Gazelle emails me that the phone was not as represented- that it had scratches and "flaws", and was "un-locked"- not a Verizon phone as I had indicated. They then made me an offer of 1/3 the original offer. I had them send the phone back, and promptly sold it through another site for close to the original offer. Stay away!

Bait and Switch

Gazelle is a total fraud! I got an offer for a 4 month old iPad 10th generation, still with AppleCare+. It was for $311, which is basically equal to the selling price on eBay, minus fees. The iPad was immaculate, as it has been kept in a case, its entire life. After holding onto the iPad for over 10 days, I received an offer of $205, claiming that there were "an unacceptable amount of scratches on it. This is Gazelle's business model— make a decent marketable offer, and then lowball the offer, claiming that the device is damaged. Read all of the reviews of Gazelle, before doing business with them. There is no phone number to discuss the situation; all there is offered is digital communication. Expect the "buy low, sell high" business structure from this unscrupulous company!

Bad bad company theye will never send all good working phones, theres all always at least 40% that dont work when you call them they will say we will give you credit of less than 5%. Dont never buy from them

Gazelle is a good service, but when they have issues with recving multiple boxes/items - the customer service is annoying. I spent 2 weeks having gazelle say they cant find items i shipped. BUT - they did finally find them and paid as promised. I will use the service again

Sent in my s21plus to gazelle with an offer of 487 dollars
The phone had been in a uag case since new.
After gazelle inspection new offer was 175 dollars due to large amount of scratches.
Totally not true phone was in like new condition but a 300 plus drop in value?

Sent my i phone 6 as instructed and after a month of no money i emailed them and got no response. When i investigated on their site track my payment they said its being recycled and no money. Total bull$#*! the phone still worked! I just got a i 7 because the screen was broken on the i6.