Gazelle

I received an offer to sell a brand new, unopened Samsung Galaxy S23 Ultra 256 (Unlocked). When I sent the phone to the company, they sent me a note with a reduce offer stating my phone is other and not unlocked. The offer was reduced to half as well. I declined the offer and they returned my device removed from the box without the box and accessories the phone came with. I called the company and they refused to return. This company is a scam, and taking advantage of people. They give you a high offer to get you to send them your device, then they make up reasons to reduce the price, hoping you are desperate and will agree so they can increase their profit.

We were leaving town and needed a replacement phone for my wife. I spoke with a representative to assured me if I paid the additional charge for overnight delivery i would receive the phone the following day.

WRONG and not only that it didn't even come the 2nd day after my purchase as my neighbor, who picked it up off my doorstep, informed me.

THEN Gazelle would not agree to take the phone back for not honoring our agreement.

This was just a comedy of errors by Gazelle with virtually no effort to honor their word.

They stole my phone basically. I had an iPhone 8 Plus and sent it in to sell. It had never been out of the case since originally purchasing it. They had quoted $220 for it. When they received they changed the quote to $88 saying there were scratches on the phone and that the phone was actually not an iphone 8 plus. I asked for it back and they shipped a phone that was not mine back. I had taken photos before I shipped it in and the phone given was not the same. So... essentially they just stole my nice perfect phone and gave me something else back.

Used Gazelle for years but last experience was a scam: They made a high offer $100+ for a used iPad then reduced that to less than $10 claiming the iPad was scratched. It was the n exceptional condition. This company is a cheap scam

This is the greatest scam on the internet to date. I sent my phone in in perfect, yes perfect condition. No scratches, no water marks no problems. Its been a month and I have yet to receive any payment or confirmation of payment being sent. I am extremely disappointed especially since I usually sell my things in person on craigslist but decided to use this service. They promise to send you a payment within 3-5 days and and that is clearly not the deal here. I've emailed, called, tried to live chat and the button on the website is dud, doesn't go anywhere. It does not lead to a link. Unbelievable. DON'T WASTE YOUR TIME USING THIS SERVICE.

I sent in a flawless iPad with offer amount of $107. It had never been out of its case prior and I thoroughly inspected it before sending it in. They responded with a reduced offer of $20 due to scratches which I declined. When I received the iPad back there was a large scratch on the back that clearly wasn't there when I sent it in. I believe this was done intentionally after I declined the low-ball offer.

I paid the extra for insurance and now the insurance company will not replace the phone but will refund my money for a $50 deductible. Gazelle set these terms with the insurance company to not ever replace the phone but always provide a refund. An obvious SCAM! Now I have paid for insurance, another $50 and have no working phone. Which requires even more time and money to do. I Will never be buying from scandalous companies like Gazelle.com again.

Gazelle sold me a phone that was frozen by my carrier because of the preveous owner not making the payments. Gazelle after many calls and a lot of time refused to take the phone back. Terible customer service, I have been buying from them for years but they seems to now be running a very sloppy business and will never shop from them. They seem to not check out the phone at all.

Had used them once before and was happy. Tried to use them again with my iPhone 7+. Sent it in... They Said it was broken... would not turn on and that it had "more significant scratches than expected". Additionally, they said it was an unlocked phone. Offered a price 43% less than original offer. I Did not accept new offer and asked them to return phone to me. Glad I did! Got it back and immediately turned it on... worked perfectly. Not a scratch on it. And it is locked to AT&T as I originally told them. This is a bate and switch. BEWARE!