Gazelle

I have sold a couple of things to Gazelle and have been pleased with how effortless the process is. I highly recommend!

If you're looking for a reliable, quick, and easy way to sell your old phone, Gazelle is definitely the way to go.

Always price accurately and on multiple occasions i have received more than asked for. Always quick and checks are easy to cash.

Love this company, i have used few times this year already! Good customer service and fast service! Would highly recommend using them...

Kept informed of progress along very step of the way. Very highly recommend! Everything was clearly presented and process worked as represented.

Fully unlocked model they changed model from unlocked to unlocked other and changed from 296.xx to 132.
Not in this world gazelle.

Second time for selling something on Gazelle and couldn't be more pleased. Fair price, and great service. Will use again when the time comes.

Good service and a fair price. Service was sure fast, accurate. I will use them again in the future as I have tech gadgetstosell.

All of our used phones we sell to gazelle and we buy new ones from them too. We have always had a great experience with gazelle.

The entire process was simple and quick; easy to follow instructions and constant tracking communication.

I experience was excellent from start to finish. A very easy website to work with.
I just received my check and I am over the moon.

I sold my old IPad Air and I am very pleased with the process. Received my payment in a very timely manner. Will use them again!

There is no formal return process for a Gazelle purchase. I didn't have any issues ordering or receiving my used iPhone 5s, but the battery life is very short and it is nearly the slowest phone I've ever used including my nearly 5 year old iPhone 5. All the buttons worked and cosmetically it was fine but along with the battery and slow processing the service is spotty in places its never been with another phone and is often showing there is no sim card installed. These aren't unexpected problems on a used phone but I'd hoped for something more usable and wanted to return it. They brag quite freely about their "Easy 30-day returns" but searching their site the only option they give for returns is "contact us." (there isn't any single page or link to make a request.) After multiple emails with not any response whatsoever I began looking more into honest reviews from third party sites. Seeing so many who didn't even get a check when they did send it back I think I'll chalk this one up to experience and never do business with them again.

Their "return policy" copied from the site:

"Do you accept returns?
We want you to be completely satisfied with Gazelle products. We accept returns requests for 30 days following delivery, as long as the item is in the same condition in which it was delivered.
To return an item, simply contact us with the reason for your return. We will provide a prepaid return label through either USPS or FedEx Ground services, and we will issue a refund minus a $15 restocking fee to the original payment source within 5 days of receiving the item back.
If this doesn't answer your question, please call us at 1-800-Gazelle or email us through the contact us form!"

Gazelle makes it so simple to turn in older devices and get cash. P.S. Amazon.com cash is the way to go.

I have sold iPhones and iPads on Gazelle. They always give a great price and the process could not be easier.

This is my second or third time I've sold on Gazelle. I've also purchased apple products for my restaurants. Outstanding experiences.

Great communication during the process and they offered a good price. Have used Gazelle many times and have always been impressed.

Gazelle makes this process easy and extremely quick- I never hesitate to use them if I need to. A+ Service always.

They quoted me $160 for my ipad2 16g. Once the got it lowered the offer to $50 because of "cosmetic issues". That iPad was spotless! They are a scam

I just sold my iPhone 5s when I got my X. Nothing wrong with it, always kept in a case so I regarded it as highest possible used condition. Gazelle had the highest initial offer of about 4-5 places I checked out, all places that did not see it up front and you would need to send it in.

I was offered $80 initially, which was 5-10 bucks more than anyone else and also had the easiest method to get paid. So I send it in and they said they screen or case was cracked and more scratches than described so my offer was revised to just $30. I had 5 days to respond or the sale would auto-complete at the new offer.

I emailed them back asking for what exactly the problem was or if the shipped box was damaged as it was fine when I packed it and had I even took photos at that time. They said they would check with the warehouse for more into and ask for a re-inspection but that would take 2-5 days to get a response. I replied back asking if the 5 day clock was stopped as I did not want it to auto-complete and I wanted it back if all they were going to give me $30. However I got no response after 2 days.

So I tried calling them on a Saturday, not expecting them to answer. However they did and when they checked into it, there was no request for a re-inspection shown do they submitted that request and assured me the 5 day clock was now stopped. On Monday I got an email that they declared my phone to be as described and granted me the full $80 bucks. I also received my gift card code for Amazon, as they had an offer to give a 3% bonus if you choose that method. So I immediately claimed it to ensure it was valid.

In the end I got the full amount I was offered but I got no response or explanation as to whey they initially came back to me with a much lower offer due to "scratches and cracks". But I was not too impressed about that and wonder if that was a fluke or if they try that tactic often and hope people just accept it. I might consider using them again but I would definitely be wary and watchful about them.

I sent in 2 phones, first one was fine, the second one they reduced from 288 to 50 due to "scratches". I emailed them letting them know that the damage must have happened in their care because the phone was not scratched when it was shipped and was always in a case. Then I get the following message reducing the amount further from 50 to 0! PLEASE someone tell me the difference in the model I submitted vs what they say it is. LOL! What a joke.

When we checked out your Samsung Galaxy Note20 5G 128GB (Unlocked), we found some conditions that affected the value of your item. Here's what we found:

Scratches: We found that the device has more than the acceptable amount of scratches.
Model Change: We discovered that the Cell Phone you sent in is actually a different model. Because different models have distinct values, this affects the offer we can make.
Model Change: We discovered that the Cell Phone you sent in is actually a different model. Because different models have distinct values, this affects the offer we can make.
You identified your gadget as a Samsung Galaxy Note20 5G 128GB (Unlocked), but it is actually a Samsung Galaxy Note 20 5G 128GB (Unlocked).

This is the second time I have used Gazelle. Both times the transaction was fast and easy. Gazelle is my "go to" for selling electronics.

I sold two phones to Gazelle. Its was super easy and I got paid quickly. I would definitely recommend this service to anyone who asked.