Gazelle

Luckily I read some reviews prior to sending in my iPhone. I went through the entire quote process and they offered me $45 for my perfectly fine iPhone 5. Look, I understand it's not extremely valuable but just for kicks I researched their site to see what they were reselling my exact same phone for: $175 and up. I know I won't get that selling to an individual but I may as well sell it locally and try to at least double what they offered me. Ridiculous.

Gazelle is an incredible service. It is a very competent company. When I was placing the order to sell my iphone, during the process I had to hit the back button and then proceeded. Their site ended up showing me selling 2 phones so I successfully (I thought) cancelled that order then started a new one. Things got screwed up somehow and they sent boxes for both the cancelled order and my new order. No worries, I just sent my 1 phone to them (in the wrong box) and they took care of it completely and I got my refund. Good job, Gazelle.

I'm very dissatisfied with the support I've received today, 6/18/2018. I was sold into returning this non-functioning phone to Apple to repair the battery, which should have been checked by Gazelle before being sent to me. The phone dropped on the way to the Apple store and the screen was damaged. I can't help but be upset with Gazelle for not offering any other options to fix the phone- which was none! Never again would I purchase a phone from a company that sends defective products and doesn't have the decency to work with their customers!

Truly a bummer. Bought the phone from my daughter in March. We had difficulty with the delivery as she had to be there to sign... Finally get the phone and it doesn't work at all less than 4 months later. Do not do business with these people. Waste of time and money.

I decided to sell my iPad, but it was working perfectly and no damage, looks new when I shipped. They said first they'll buy it $100. After they received it, they said it doesn't light fully and doesn't work properly so adjusted to $16. It is ridiculous. My iPad definitely got damaged when during the shipping or after my iPad arrived at their facility. They provided a box with sponge inside and told me to put nothing more in it. I think the sponge wasn't enough, but I just followed their instructions. They'll return my iPad soon but if it actually damaged as they say, id like some money from them.

Trying to sell my devices to Gazelle. They provide an initial, enticing high offer then come back with a hundred confusing emails and a thousand reasons (which in my experience are untrue) that the device isn't valued at what their initial offer was. They engage in bait and switch and have no effective customer service.

They sent me an offer of $130 for my iPhone 8 that was in great condition. I sent them everything and then a week later they send me an email saying there are excessive scratches on the phone. There were no scratches on the phone when I sent it in. They said they would now only give me $50. I told they no chance and had them send my phone back. Looking at other reviews they do this to everyone just hoping you will accept the low ball offer. What a joke.

I tried to sell my ipad air 3rd generation and gave me offer of $204. So, I sent them my device in mint condition no damages or any scratches. Then they inspected my device and gave me $81 due to scratches! I emailed them so many time nobody get back with me none whatsoever. I called the customer service no luck always say will escalate but nobody cares. I asked what part of my device were the scratches the agent said she doesn't know. So, I know there's some mistake because my ipad has no scratches even 1 none. I don't know who's item they inspected i know its not mine. I hope they didn't send me other ipad that has scratches! That's wrong and illegal. I really don't trust this company worst customer services ever.

I have purchased in all 3 phones from you. The first two had minimal issues. The third however, had issues from day one. From not ringing to not keeping a charge for even several hours. Finally, less than six months in, I made an appointment at the Apple Store as this phone had become increasingly unreliable. And according to the technician, this phone had water damage, although according to your website, you check for that and do not sell phones with water damage. Apple would not replace the battery for this reason. So less than 6 months in and out $430, I was forced to buy another phone. NEVER AGAIN!

I tried to trade in a phone that I had purchased as a temporary phone while I waited to get a nicer phone. I purchased a brand new pixel 5 in October of last year, promptly put it in an otterbox and replaced it in December with my current phone. Gazelle offered me 100 bucks for my pixel in the reported condition and I accepted the offer. It took almost a whole week for my prepaid box to show up at my house.

About a week went by after mailing my phone in and I just received an email today stating that my phone is in poor condition from what they expected, because it is somehow "scratched up significantly" and they updated the offer to 30$. Total bait and switch scam company. Gives you a high offer with no intention of keeping it, expecting people to just take the crappy offer and not want to deal with the phone being shipped back again. Absolutely not, send me my phone back and I will recommend anyone stay far far away from Gazelle.