gear-up.me

I have experienced fraud in dealing with Gear-up. I purchased a Samsung kiosk which comes in a screen + connection box.
What they send is only screen.
Upon raising a complaint about the missing box, they tried saying the price is for screen only. I produced their link through which I made the purchase. Nowhere on they could point out that it's a screen only price. Entire catalogue and link shows picture of screen and connection box.

I would urge buyers to stay away from the fraudster company. I am taking this company legal anyways.

I don´t even write reviews here, but now, I have to! My hdd crashed so i have selected one from their same day shipping catalog and it was delivered next day as promised. I'm really happy with this e-shop as the functionality and their customer support is awesome. Glad these service are on Middl East. Thumbs up!

I am paying from a lot of online shopping but gear up me, something like outstanding, everything in this site is outstanding like, products, costumer service, way of dealing, price shipment and delivery. Easy five star

I've been buying from their web store few times already especially my Gaming PC, and i could say that they really know what this business is all about. My last order was delayed because it's EID Holiday well that was reasonable cause. They kept me updated and my order was delivered on the day they promised. Expert staffs who could deal with every question asked about all their product listing on website. Over all they are very professional, suggested to buy from them.

I ordered some PC flight simulator controls from Gear Up (Thrustmaster Warthog). They were initially out of stock, but Maynard from Customer Service went out of his way to help me get them quickly. Every step of the way from the online experience to actually going into their office Dubai was very positive. I'm very satisfied with their service and I will definitely go back to them for my computer needs. I especially am impressed with their prompt and responsive communication over email or by phone. I would highly recommend this company, especially as there are a lot of scams or just poor to non-existent customer service in the UAE. Thanks again, Maynard for all your help.

I have to say, this is a long time missing service in the middle east. All ordered goods came in promissed time and in perfect condition. Their customer service was very helpful and swift. Dont see any problems, 5 stars from me and looking forward to come again. Thanks guys!

Wasn't exactly sure what I wanted but the support team helped me get what I needed for what my budget allowed. I'm very happy with the product and will be coming back to them when it's time to upgrade or expand my system. Great Service!

This company is really great as they provide instant service and treat anything and everything with extreme care. Recently my PCs ram broke and I emailed them, a very short time later they told me the would retrieve it that day and give it back to me the next day. I got it and it worked perfectly with low charge as my warranty for 12 months had expired. I would highly recommend this company as they are great and really kind and respectful to their customers!

I recently bought a keyboard from here and it was a bit troublesome at first but they had a very good customer service agent named Maynard, he helped me through my purchase. My keyboard arrived with some keys out of the sockets in the box though, but at least it wasn't damaged. My order was received swiftly. Even though the prices here is higher than usual. In the end I got what I wanted.

I'm very happy that I've found an online store that could offer lots of computer products by far. Im looking for HP Elite x2 1013 G3 tablet and they are the only online store who has stock. Im amazed how fast my transaction was and how accommodating their customer support agent Mr Maynard! He keep me posted in very step of my transaction and explains every details specially about the shipment here in the Philippines. Thank you Sir Maynard and Thank You Gear-Up!

One of their employee from support team has helped me throughout the buying process of my gaming PC. I am happy with my new PC because i could really select what I want in it so it has all the features I need for my gaming and video editing. Great service & support!

Positives: Low prices, good choice of goods.
Negatives: Delivery, delivery, delivery. Deliveries from some international warehouse to Dubai-based one are only twice a week; Wednesday and Sunday. If you order any other day your order will be waiting until the next shipping day. That's not all. Then, you need to wait for the delivery from the Dubai warehouse, which when scheduled for Monday will be shipped on Monday evening (usually after 8pm). Then, the courier usually takes one or two days to reach you.
Forget about receiving the delivery on the scheduled day!

Ecstatic about the great job done by Gear up Crew. Delivered all exceptions as promised. Provides great after sales service. Got my gaming rig done just the way i wanted with utmost quality. Thanks for the great job! Keep up the good work.

I have to thank to this eshop! I bought headphones to Christmas and the headphones came just in time and are perfect! Great. I will build a new pc with them now, so I am looking forward it! I hope everything will be well again! Thank you :)) )

Bought a PC from this store, I chose all the parts and the team built it. Lidel was in constant communication with me answering my questions and recommending me parts, which I really appreciate. The PC even came earlier than expected and the overall build quality is top notch. Thanks again.

I cannot fault the technical support received from the team. I returned my motherboard and the BIOS was quickly updated to accept my processor. In this case the delivery and turnaround was super-fast. Unfortunately, I have not always been so successful with delivery of items (hence 1 star less, for only 2x/week shipping) but overall Gear-up.me has an excellent choice of hardware (especially for gamers) and the technical support has been excellent.

Amazing team at gear up! Great customer service! Quick delivery! I was in shirt trip to Dubai looking for some parts for my gaming called them up and in less than 24 hrs got all my parts! Looking forward to my next trip to Dubai, will definitely be purchasing from them again!

I'm very happy with the service Ger-up.me has provided me. I was looking for hard to find products (touchscreen overlay) and they have arrange it for me within very short time and mainly they have delivered it within promised time-frame. Gear-up.me team was very helpful and professional. Together with their wide selection of all IT products it means I'll be shopping with them again soon. I can only recommend!

I had a hard time getting my item shipped to the carrier which took them 2 weeks of delay even thou the item stated in their website as "In Stock".

The biggest problem is the carrier they use which is SpeedEx. Not only they F@#K around with you, but also if you try to contact them it will take ages for their customer support to pick up the damn phone.

Finally, I know the idea of finding a good e-retailer for PC and laptops is appealing since they have a wide variety of items, but it's not worth the wait. The amount of time you will spend waiting can be spend gaming or using the item which you bought from near by retailer or buying it from more trustful e-retailer like amazon or Ebay

I looked at numerous companies that could offer me a brand new Gaming PC. I mentioned specs and the purpose of the machine. Gear-Up was the only company that gave me GREAT support & GREAT prices. I will continue to buy products from them in the future. They are a fantastically competitive company - willing to do so much to gain the trust of their customers

Highly recommended, I received my pc last week everything is very smooth from ordering to transaction and to delivery. Low prices very active supports.

Thumbs up to James very supportive even they are loaded theyll be able to meet costumers satisfaction.

Thanks and appreciate all the effort of Gear up team.

I ordered a Cooler Master Thunder 600w PSU from Gear Up, simply because they were the cheapest. Delivery was within the time-frame they specified and the product works as detailed.

I can't talk about their quality of customer service or anything about the returns policy as I did not use it.

On the whole, I would definitely buy from them again.

Excellent service, extremely satisfied with the sales transaction, and the customer service far exceeded my high expectations and request! Thank you for exceeding the typical customer service. It's very evident that this company cares and values their business.