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gear-up.me has a rating of 4.3 stars from 114 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with gear-up.me most frequently mention customer service, online store, and many thanks. gear-up.me ranks 7th among Computer sites.
I got my first gaming rig built from Gear-up and it was very important that everything is spot on. These guys made it possible by matching my requirements and specifications. James was very patient and helpful with his suggestions. Delivery was on time and well managed. There's nothing more I could ask for, oh and they offer great after sales service as well.
Very bad customer service. They promised to send a charger compatible to UAE but nothing received. Their terms and conditions for the return and refund have extensive constraints (e.g. They charge 20% of the product price if you return it even sealed). Take home lesson: Do not buy again from this company.
Mining Rig: delivered on time and at the same day I was mining. The Machine was assembled and tested in the best professional way... no complaints at all!
Ill continues doing business with Gear-up in the near future... Thank you!
So far everything that they mentioned they delivered, and were honest at every point. I had the pleasure of visiting them and must admit that they tried to help at every point and were honestly trying to make things even better if possible.
I use their site as a reference for any build that i suggest to my friends and so far none of them complained about any of the gear they got, or service they received.
Keep up the great work guys, all the best:)
Zvonimir
Even after the product is being sold, GEARUP provides highly effective and efficient after sales services. When i had an issue on my pc, their customer service team helped me over the mail and solved the issue. Until and unless the problem is solved, they will be there for the help. For sure!
I have received the item damaged and till now, i didn't receive any replacement of my product. I have already sent pictures and contacted the customer support and no responses till now.
I do not recommend purchasing from this supplier.
Dear Mohamad,
Thank you for your review and valuable feedback. I appreciate your time on the phone so we could discuss the issue in detail. It helps us further improve our service and train our team to attend the customer's complaints better.
Despite selling only brand new and factory sealed products it might happen that on rare occasions the product might be malfunctioning. In that case, we are proceeding with a warranty claim. As I explained over the phone it was a misunderstanding when our agent didn't provide you the complete answer and he did not explain the procedure. We will proceed with product collection and replacement now. Once again, please accept our apology for miscommunication.
Have a great day.
Zee, Customer Service Supervisor, Gear-up.me
I would like to thank Charlie very much for your professional, prompt and outstanding support throughout the purchase procedure ever since day one when you picked my first call to gearup.me store.
You are a great asset to your company, and i am very happy that i got you as the sales/support representative, you were always on time and on point.
I am looking forward to shop from your store and work with you again.
Many thanks,
Moh Alkhatib
Thank you for your fast delivery service. I didn't need to make a follow up. I hope that you will continue to make all your items available at all times. I waited for about two weeks for my item to be available.
I was buying a gaming PC for the first time and was not familiar with the technology and features. A guy from Gear-Up.Me has suggested the perfect gaming PC and gave me all the information about its features.
Thanks for all the support!
Dear Jessy,
Thank you for your review. Our PC build team is here to assist customers no matter how experienced.
We are happy that your PC fulfilled the expectations and you are enjoying it.
Please, Feel free to reach us anytime during work hours at +971 4 223 1780 or +971 56 33 88 642 for help or further consultation. We are here for you.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me
I was looking for an online store for pc and my friends recommended this site. All i can say is this is an awesome store! Very professional and helpful =) i highly recommend this store for all your pc needs =)
Dear Klein, It was pleasure to work with you on your projects and we are looking forward to many more coming up in the future! Many thanks for your time to write such a great review! Have a great day, Your Gear-up.me team
They Made a Awesome Job on my Custom Build PC. Easy to communicate with. The whole process went so smoothly. Ofcourse theyre guving Discounts as well.
Special Thanks to Sir James for handling well all my Queries and even gave suggestions for a better Build. They were all Professionals and Experts on their field.
Great Work. More Power Gear-Up.Me
Made an order on 9 October 2023 and today is 16 October 2023 and no delivery yet eventhough its mentioned in website its a 2-3 shipping period. When i made first order i suppose to award gear up point but i didnt even when i made the next order i asked them to update my gear up point and use it but no action and didnt accept it. When i made the second order ( payment at delivery) + order not yet shipped,, asked them politely to modify my order since its not yet shipped but they refused. Customer service is replying to you but based on my personal experience i had bad one.
Tip for consumers:
when i made cash on delivery order, i found a product way cheaper ( 595aed to 390aed ) i asked them i want to modify the order but didnt accept even order not yet shipped. so disappointed
Products used:
PC parts
Dear Saeed S,
We sincerely apologize for any inconvenience you've experienced with your orders and for the delay in our response to this review. Your feedback is invaluable to us, and we want to address each of your concerns in a propper manner.
Regarding the shipping delay for the 2 fan products in your order, we truly regret not updating you sooner. This oversight is not in line with the service standards we strive to maintain, and we understand the frustration it caused.
For the Gear Up points, we wish to clarify and assure you that the 81 Gear Up points for your order were credited to your account. Additionally, recognizing the inconvenience you faced with your previous order, we've compensated you with 100 extra Gear Up points. This adjustment reflects our commitment to your satisfaction and to rectifying the oversight.
We understand your disappointment regarding our inability to modify your second order. This decision was aimed at preventing further delays, as changes would necessitate reprocessing. We assure you, such situations are exceptional, and our team is dedicated to meeting our promised delivery timelines.
We hope this experience will not deter you from future purchases. We are eager to offer you the level of service and prompt delivery that you, and all our customers, rightfully expect.
Should you have any further questions or need assistance, please do not hesitate to reach out to us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or send an email to support@gear-up.me.
Best regards,
Zee, Customer Service Manager at Gear-up.me
The first thing I want to say is the prompt technical support. Tech rep is ready to advise in a very short period.
I tried some other sites in UAE, but their response was very poor.
I dont think their pricing is economical especially for a customer like me (I'm in Oman) that I have to give nearly AED 70 for delivery and AED 70 for the tax, so that paying a minimum of AED 140 for every package.
In total the pricing wont be good compared to local market but their collection is excellent.
Dear Muneer,
Thank you for your review and valuable feedback. We are always working on improving our services. We hope we will be able to offer better solution soon. Have a great day, you Gear-up.me Team
Thank you for the hospitality at your office and it was nice meeting you John, Meliyar and the rest of the team. Placing the order and the service/support received apricated. Sure I will place orders again :) Respect.
Bought a quite expensive monitor - but on arrival the bezel was wonky and the picture had a dark shadow in the centre. Contacted them but they wont simply replace - they want to claim on the manufacturer warranty! What after a few days?! They have NO RETURNS POLICY - if its broken when delivered its YOUR PROBLEM and not theirs. Dont buy anything from these guys that is expensive. They want pictures and videos and then they decide and then they will contact the warranty people etc... a good company should simply replace within a week of delivery. Really shoddy... considering that the things they sell are high priced items AVOID AT ALL COSTS.
Dear Stu,
Thank you for your review and for providing valuable feedback. We are sorry that you are experiencing an issue with your monitor and we are here to help.
Please note that our return policy is available on our website (https://gear-up.me/returns-exchange). In case the product is DOA or broken on arrival we proceed with the replacement. Later reporting of the issue (as in your case) falls under Warranty Claim and then it has to be forwarded to the manufacturer’s service center to be evaluated to exclude CID (Customer Induced Damage).
We are always taking care of the warranty claim and urging our partners’ service centers to resolve the warranty claim as soon as possible and in favor of our customers.
Our customer service agent will contact you to arrange the collection and processing of the Warranty Claim for you.
Thank you for your understanding.
Have a great day.
Zee, Customer Service Supervisor, Gear-up.me
Gear-up has the most computer peripherals that you will not find in local market. Even the latest ones... they also have great customer service and always on time upon delivery.
I selected my new PCs components from Gear-up web site and requested their advice regarding compatibility and how to optimize the performance of my selection for heavy photo editing processes Gear-Up staff were very professional and gave me great advices I received my PC assembled in excellent way and on time I am happy for shopping with Gear-up.me Highly recommended
Dear Mahmoud,
Thank you for your feedback and nice words. Our trained IT professionals are here to help you anytime you need. Have a great day.
For anyone ordering from Saudi Arabia be careful there are big difference in prices from currency to currency also they have a ton of hidden fee they will not tell you until your package arrived also they make you pay the VAT twice.
To check my word go and change the store currency and see the prices will go up and the (VAT Inclusive) mark will disappear be careful
Tip for consumers:
Don’t use it and Don't get fooled by there prices you going to pay the double when it’s arrived
Products used:
Motherboard, ram , intel cpu
Dear Saad,
Thank you for your review and feedback.
Let me explain you step by step the pricing so you better understand and to clarify your confusion.
1) Yes, there are differences in between the values to pay if you select different currency as not all currencies are the same. In your case 1AED is not equal to 1SAR. That is why the values change when you switch the currency.
2) There are no hidden fees and we charge you only for the price of the item (without VAT as we are not KSA based company and we can’t collect KSA VAT) and for shipping. The VAT is collected by courier on behalf of your government as well as the import fees (if any are imposed by customs in your country).
3) As you said, all customers can check the prices on our website in their preferred currencies and the “VAT inclusive” sign appears only for AED as we collect the VAT from UAE customers.
4) We are very open about our T&C’s and every customer can check them on our website or ask about them our customer service. We highly doubt that you paid “double” and if that is the true you should rise a complaint with KSA customs.
Please, feel free to reach us anytime at +971 4 223 1780 or +971 56 33 88 642 should you need any help or assistance with your future orders.
Have a great day, Gerald, Customer Service Supervisor at Gear-up.me
100% satisfied. From shopping experience to delivery. They helped me put my PC together, helped with configuration and build it for me. Will shop there again soon.
My 1st and only experience (so far), i bought a 5.25" internal card reader for my PC from them and what i have to say or i have noticed is:
(a) They sent the item in it's original box ONLY, it just arrived as it is so there were no protection packaging for the cases of falling or bumping or poor handling (Definitely a mistake from them), it's a small item and it was only put in the courier/shipper plastic bag!
(b) The box itself had signs of wear, tears and bumps (courier's fault) even though they were relatively minor however, luckily the item inside was in perfect brand new condition.
(c) The shipping of the item was actually slow considering that it's from a neighboring country (Emirates), it took around 20 days to arrive from a neighboring country while items from Amazon take 10-14 days to arrive from the US which is located i other continent!
Would i buy from them again in the near future? I probably would, but i hope this kind of negligence and these silly mistakes never happen again because it won't be tolerated.
The main reasons I recommend Gear-up.me is because:
1) Their Prices are much lower than other Stores in UAE, also less than Amazon UAE.
2) There is much more items available, and you don't have to look for other expensive stores.
3) Their customer support agent ZEE is very friendly, he will assist you via an Email and Whatsapp on almost everything.
I am returning Customer and
I RECOMMEND THIS STORE TO EVERYONE.
I will Give
Very good service. I purchased 3 hard drives and graphic card. All came in time. I had few questions before the purchase and the feedback was quick and professional. I'll be shopping here again soon.
I want to say t am very happy with this site
They are true and products are good and very quick service but also to mention that their support is outstanding thank u again
Dear Kerubo!
Thank you for your review of our services.
Please feel free to reach us anytime at +971 4 223 1780 or +971 56 33 88 642 during working hours and we will be happy to assist you in the future! You can as well send us an email to support@gear-up.me
Have a great day, Mohit, Customer Service Manager at Gear-up.me.
It has an excellent customer service. And after sales service.
It picked and replaced my item in warranty without any shipment charges.
They are constantly Improving..
Tip for consumers:
You will get email reply within 24 hours..
Dear Mussadiq,
Thank you for your feedback and nice words. It's our goal to improve our services every day. We are looking forward to your future orders. Have a great day.
Big "thank you" to Gear-up.me for helping set up new gaming PC with the newest GTX 1080! They went extra mile to make sure it is delivered before Eid holiday! No other way than recommend this website
No questions left unanswered, technical support team is phenomenal and delivery is always on point.
Gear-up is the most reliable PC component shop in the middle east, period.
Dear Ahmed,
Thank you for your trust and great review. We are happy we have fulfilled your expectations. Looking forward to you next orders. Have a great day, Your Gear-up.me team
Excellent customer service... absolutely will recommend the site to all of my family, friends, and colleague. Thank you gear-up.me. Surely will place my future order from you again...
Gain trust and grow your business with customer reviews.
Shop wide range of Computer parts, hardware and accessories from the best online seller. We provide express courier delivery in the UAE and Middle East.
Dear Zvonimir,
Thank you for your feedback and nice words. We will do our best to satisfy every friend you bring to our website. Have a great day.