gear-up.me

1st purchase experience never been so easy. Website well made, helpdesk (Mr. Charlie) is very helpful and knowledgeable to resolve. Keep up the good work!

Many thanks for delivering my order in promised time and in excellent condition. Keep up the great support and wide selection of items. Best IT online shop in UAE and around! Thanks!

I love working with gear-me. They have guided me to workstation that I really wanted. Staff are all approachable specially lidel.
I even recommended it to our office.

First PSU I buy, they ship wrong product, but in return they gave me a game coupon
Second I buy many times and then the MOBO came defective, contacted support, waited 3 DAYS! Then got a reply, took 2 days for delivery to come, 2 days to deliver, then they said its going to take 3 weeks, I am here waiting for my mobo

I was in the market for a new monitor for my son. Gear-Up staff were very knowledgeable about the products and gave great advice. The monitor was delivered on time, as promised, and my son loved it!

The site is well made and details of the products are displayed accurately and clearly. Customer service response is fast. Shopping with gearmeup was a great experience

It was pleasure to deal with you very good support and response.

Prices are very good, excellent service and instillation.

Love the promotions you are giving.

The best online store, Faster delivery The best selection of products and the best configuration available, quality components and great selection of products i love the store

Seriously this is the worst vendor I've dealt with my entire life.
********Update
Lie, lie, lie and believe your lies.

For Over 100 days you kept on lying but this has to stop here and everyone has to know your are full of lies.

You talking about Support!
-One of call center representative told me to deal with FedEx by my own Knowing FedEx issued return!
-Late and sometimes not replying to my mails.

Nearly 4 months of emails and calls and here you have the courtesy to brag about " your so-called support "!

FedEx didn't try to reach me, I did reach them on 28th of July and there a screenshot of me calling them and they reassured me it will arrive the next day but it didn't.
On 24th of July FedEx located the item from Riyadh To Jeddah and it kept in transit there. This doesn't mean they tried to call me for over 4 days :/ , Bluffer

This is my shipment tracking number for every one to know about your lies.

The Problem

They stole my money.
I ordered an item from them, and the delivery toke forever and when I couldn't receive the item fedex issued a return request to them which they replied to after nearly 40 days and after they received the item they decided to charge me for the fees of leaving the item in fedex facility and refunded my only 37% of my payment " which I didn't receive till now btw"
And they banned my from their FB page so not to post any warning comments.

My experience with gear up has been great so far! Great team and so helpful! Ive bought many products so far and theyve helped me build my computer again from scratch!

BEst computer store in Dubai. Honest guys!
Tgey promise and they give the best for you.
BEst service.

Thanks you guys to help me with my computer.

Was totally my pleasure work with you!

Package was delivered on time and in good condition and to make it better you track your package from the day you order to delivery.
I bought Seagate Firecuda 2TB

Many thanks for support me to get powerfull items. Everthing is good, and your advice was with all sincerity and faithfulness

I like your support
Thanks

A tablet was purchased and shipped to Saudi Arabia and received within 5 days. Beautiful customer service

This card is nowhere to be found, luckily gave them a call about it. Thanks John for securing the card for me. Cheers mate!

Great help with upgrading my PC. They have even suggested cheaper items more relevant for my usage. I can only recommend to shop here. Thumbs up!

The store has a superb customer service. I was able to get my items on time with the help of their staff. Very helpful via facebook, email and phone.

Customer service is awesome there indeed. When I had a shipping delay they contacted me shortly and kept me updated every day.

Thanks for your excellent service. It was the first time but every thing gone smoothly. I will use it permanently

I bought a gaming pc from gear up me, it came just as expected and delivery was very smooth and he staff were supportive, I can only recommend

I ordered my item on the 4th of Jan and they promised the delivery on Saturday but until now no update from them.

Of all the times a had an transaction with the company, all of my requests were handled professionally. Thanks gear-up team!

Beware, think before you purchase from Gear-Up.me

Yes, they have hard to find items, but beware, specially people from outside UAE and from the neighboring gulf countries, because dealing with them is purely at your own risk, like what they have mentioned in their website.

Let me tell you my experience.

This is my second time purchasing at their website, the first purchase was no problem. Yes I have received my items in good condition. So I decided to purchase the second time, but the second one, revealed me their real identity. I bought from them a SSD, to cut it short I received it dead. I email their support team for several times but nobody answered, until I vulgarly write a comment on their facebook.

And the first email I receive from their support is this;

"We have not received your emails as they are classified as spam, because of the gmx.com domain." From: *******@gear-up.com"

The Email you use to create account with them are classified as spam! How come!

Second is, I have notice on their support email, there is no person's name in the signature line. You don't know the person you are dealing with, means that you might be dealing with several persons.

Third is, the items that they send are not tested and quality check, as what them have mention in their next reply:

"Please note that we are not the manufacturer of the product and we have no influence on quality of the products" From: *******@gear-up.com

Fourth, when you agreed to send the defective item to them, at your own cost, this is what they will reply to you

Send it to:

Gear-up.me
Orynx General Trading
Cargo Village
Dubai
050 394 50 26

And again, like in the email, no person is responsible to receive my shipment.

I ask them, "whom should I send the consignment, for security purpose?", and here what they reply to me:

"We do not know who in our office will receive the package and not sure how is it connected to security? You can consignee it to Mr. Michal if you like" From: *******@gear-up.com

Is this a correct reply during this kinds of problems, or simply they don't care!

And to finish this, there is no direct line to contact with them in cases like this.