• Geeksoutfit

Geeksoutfit

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2 reviews
0 helpful votes
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June 18th, 2024

I did not realize this company was overseas when I ordered which is fine but you have to factor in more wait time. I still ordered two weeks in advance of when I would need this item. I thought since I ordered from a father's day ad it would be here by at least father's day. When a week went by without a shipping notice I contacted customer support for an estimated time of arrival. They said to be patient it takes up too 5 days processing time (it had already been 5 business days so lie number 1). When I pointed this out, they promised they would rush my order when they had materials to make it. I waited two more days. No shipping notification. I contacted them to cancel my order and requested a refund. They completely ignored my request (didn't even acknowledge it) and repeated much of what the first and second email said (confirming they still hadn't even made it). There should have been no problem canceling my order then. Two days later I get an update my order has been shipped. I still have no more updates where it is. Thinking this may be fraud. So disappointed. I had several other things picked out to order. Will not be dealing with them again though and May have to make a fraud report.

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