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Gem Grace has a rating of 4.6 stars from 56 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gem Grace most frequently mention customer service. Gem Grace ranks 21st among Wedding Dresses sites.
The dress fit perfectly and looked absolutely stunning! The details were more intricate than any of the other dresses I looked at in my local dress shops. I'm also really glad I sent my measurements in beforehand, the customer service was wonderful and they gave me good advice regarding which size to purchase. I felt like a princess all night and thoroughly enjoyed twirling my way into the night.
My daughter ordered a prom dress from GemGrace. It came quickly but, despite our using their size chart, was clearly a size too big. We purchased another right away and it got here quickly--giving us time to alter it before prom. Although it was difficult to find the info even after multiple emails we sent the first dress back for a refund. This was March. We just received our rejected, unopened first dress--so we now own a dress that is useless to us. I would not purchase from GemGrace again.
I wasn't quite sure what i was looking for in a prom dress so i did some scrolling through Pinterest and found this beautiful green dress. I instantly fell in love with it. I wasn't sure if ordering my dress online would be the best idea though. I did some more digging online and found multiple post of the same exact dress (background and all). I was very skeptical at this point, i seriously thought i was gonna get scammed if i ordered online. But i clicked on GemGrace and researched their website a little bit to make sure it was legit. They stated that they were a locally owned business in China and made everything by hand. They seemed real considered that they had a satisfaction guarantee and money back. I decided to take the risk and ordered the dress. Right away i got an email from a lovely lady named Elia. She made sure i gave them my occasion date and updated me on the order. The customer service was excellent and made me feel safe about getting my dress. After that it was just a waiting game. I was able to track my package but because i ordered through a guest account i wasn't able to figure out exactly where it was overseas. I was only able to see when the dress was shipped out. The dress came right on time, i was worried it might come late but it was perfect. AND OMG IS IT GORGEOUS! I didn't think i could love the dress anymore but apparently i can! I decided to order a size small because my measurements were only a few centimeters off. It fits perfect! I cannot wait to wear this dress to prom. I literally feel like a Disney princess<3
Products used:
Stunning Ruffled Tulle Green Corset Prom Dress with Straps Long Train - Size : 2
Dress arrived early and is absolutely perfect. Fits just right and customer service was excellent:)
Exactly what we wanted!
Hello Leah, thank you so much for your feedback and rating us five stars. We're really happy to hear that you love the dress. Thank you so much for your trust and shopping from GemGrace!
I love my dress!
Very good communication with the company.
But it's a little big for me though it's custom made.
I had the dress altered by a tailor.
Hello Chiaki, we're really happy that you love your dress. Thank you so much for your trust and shopping from us!
This dress was so much prettier than I expected it to be and the sizing was done perfectly! It was absolutely worth it! Just beautiful!
Hello Jenna, thank you so much for your feedback and rating us five stars. The dress is in our tailor-made collection. It was made according to your measurements. Thank you for your trust.
Outstanding quality dress, above and beyond our expectations. Excellent customer service communication. Highly recommend
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GemGrace is a solution for those who want to buy delicate gowns with affordable prices, a solution for those who have unique ideas about their gowns. Our company was started in 2010, we’re a young team with creativity and passion. We’re a studio focus on designing and tailoring of women’s formal dresses. Our products are mainly sailed to Europe, Asia, North American, etc. We have plentiful management experiences and specialized dress designers. With our extensive collection of wedding gowns, from simple, clean lines to elaborately, luxuriously hand-beaded, there's sure to be a gown that would perfect for the most important day of every bride! We know it clearly that we’re doing something important for our brides. The wedding gown is the most important dress for the bride. If the dress is just ok for what it costs, then we’re not good enough. We will try our best to provide best gowns, as long as our great services. The truth is that we always feel nervous after the dress was shipped although we thought it had been beautifully made, because we want much more, we want you to be surprised by what we had done and thrilled with your dress.
Hello Lily, thank you so much for rating us five stars! The beautiful dress your ordered is our original desingn and popular item, really happy that you love it:-) We know that special occasion dresses are for special needs. We process all our orders very carefully. We had chose the stable shipping way so you will get your dress in time. Thank you again for choosing GemGrace!