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Gem Grace has a rating of 4.6 stars from 56 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gem Grace most frequently mention customer service. Gem Grace ranks 21st among Wedding Dresses sites.
The dress fit perfectly and looked absolutely stunning! The details were more intricate than any of the other dresses I looked at in my local dress shops. I'm also really glad I sent my measurements in beforehand, the customer service was wonderful and they gave me good advice regarding which size to purchase. I felt like a princess all night and thoroughly enjoyed twirling my way into the night.
My daughter ordered a prom dress from GemGrace. It came quickly but, despite our using their size chart, was clearly a size too big. We purchased another right away and it got here quickly--giving us time to alter it before prom. Although it was difficult to find the info even after multiple emails we sent the first dress back for a refund. This was March. We just received our rejected, unopened first dress--so we now own a dress that is useless to us. I would not purchase from GemGrace again.
My daughter ordered a prom dress from GemGrace. It came quickly but, despite our using their size chart, was clearly a size too big. We purchased another right away and it got here quickly--giving us time to alter it before prom. Although it was difficult to find the info even after multiple emails we sent the first dress back for a refund. This was March. We just received our rejected, unopened first dress--so we now own a dress that is useless to us. I would not purchase from GemGrace again.
Tip for consumers:
Can't return things.
Products used:
Prom Dress--but we now have 2
The dress fit perfectly and looked absolutely stunning! The details were more intricate than any of the other dresses I looked at in my local dress shops. I'm also really glad I sent my measurements in beforehand, the customer service was wonderful and they gave me good advice regarding which size to purchase. I felt like a princess all night and thoroughly enjoyed twirling my way into the night.
Hello Rhiannon, we're soo happy that you love our dress! Thank you so much for your feedback and rating us five stars!
They did not send me the correct measurements at all! Then just told me to get it hemmed somewhere here in America. As long as they get their money from you and ship out, they don't care what they send you. Ladies you're better buying local or domestically. The other bad reviews about this place are NOT lying. Please seriously shop at your own risk. You will more than likely be over-charged for 1/2 the quality if not less.
Tip for consumers:
BUYERS BEWARE! Shop at your own risk!
Products used:
Nothing, the dress was completely incorrect
The dress we chose was amazing for my daughter! It fit perfectly and was delivered in timely manner. The customer service was also amazing. They were prompt if you had any questions or concerns. I would highly recommend them!
Hello Ocian, thank you so much for your trust! We're always here for help about your order. We're so happy that the dress fits her perfectly. Thank you for rating us five stars!
My sincerest gratitude for such a wonderful job with creating my wedding gown! The experience with Gem Grace was easy and worry free. I'm amazed at how much detail is in the dress and I haven't found another dress anywhere that matches it's unique style. My compliments to the designer and all the good people who worked on it. Thanks so much for the lovely necklace!
Hello Mary, thank you so much for your trust! We're really happy you like the wedding dress so much. I personally love the style very much too:-) Thank you for rating us five stars!
I ordered this dress for my daughter to be a flower girl and the customer service was out of this world! Once the dress arrived which was even sooner than I could imagine, I put it on my daughter and she looked like a real life princess! I can not wait until the wedding to see her wear it all day!
Hello Morgan, thank you so much for rating us five stars! We are so happy that you love it:-) We know that special occasion dresses are for special needs. We process all our orders very carefully. We had chose the stable shipping way so you will get your dress in time. Thank you again for choosing GemGrace!
My daughter has always wanted a "Cinderella" type ball gown for her prom. We found the perfect one on this site. It actually fit her perfectly without any alterations to the bodice. It is true to size. We only had to alter the hem, as she is on the short side. We are very pleased and the dress came well before the promised deadline.
Hello Barbara, thank you so much for your feedback and rating us five stars. We handle each order carefully as they are very important for your special occasions. Thank you for your trust and shopping from GemGrace!
I ordered a custom made dress from Gem grace since they were the only company that had the style I wanted. They were super helpful and got all of my requests made! Very easy to communicate with and the representative Elia is very kind. The dress fits like a glove and its beautiful! It's not absolutely perfect but it's the closest you'll find for a reasonable price :) I would recommend, especially if you want a custom sizing/customation!
Hello Amanda, thank you so much for rating us five stars. We treat every custom dress order carefully. As long as you provide us the correct measurement we will make the dress according to it. Thank you for sharing us your shopping experience from GemGrace, custom dress soluction.
The Customer Service was so wonderful, I was notified via email at every stage of my order, they sent me pictures of the dress and it came in time and fit perfectly! I never checked the reviews before ordering and this was my first time making such a major life choice with a site I had never even heard of, but you guys are really great, thank you!
Hello Chantal, thank you so much for your trust! We're so glad that the wedding dress fits you perfectly. Thank you for rating us five stars!
Hi, I bought this dress a few days ago and I have to say that cough is fantastic. Elia, who was the person I was talking to, was very attentive and polite at all times and very patient and helped me a lot.
The dress fits me perfectly, it is beautiful and I am delighted with this page. Thank you very much for everything.
Tip for consumers:
With the carvings you have to have a good eye, because I was supposed to stay small and I am perfect. Being from Spain the same size is different. Although I had no problem because I planned to fix it but it was not necessary.
Products used:
my dress I will use in September
I absolutely love this dress. I wanted something less-traditional for a wedding dress and this was perfect. They were very easy to communicate with and shipped more quickly than I expected! Fits great and would buy something from here again.
Hello Claire, thank you so much for your feedback and rating us five stars. The dress is in our tailor-made collection. It was made according to your measurements. Thank you for your trust.
Oh man, I have never seen or owned a dress as gorgeous as this one in my life. I ordered it for prom and it came in perfectly on time and I just about cried when I opened the package because it was so beautiful. It made me feel like a forest fairy princess! On top of that, the construction was amazing - the corset boning worked very well and the butterflies and beading looked stunning. Throughout the night I was getting compliments from people I didn't even know and EVERYONE wanted to know where I got it. Thank you Gemgrace!
Tip for consumers:
it's a little hard to navigate, but the dress is so worth it
Products used:
dress
Hello Hayley, thank you so much for rating us five stars! The beautiful dress your ordered is our original desingn, really happy that you love it:-) We know that special occasion dresses are for special needs. We process all our orders very carefully. We had chose the stable shipping way so you will get your dress in time. Thank you again for choosing GemGrace!
I was very nervous about ordering my wedding dress online, but Gem Grace really came through. I ordered a sort of combination of two dresses which made me extra nervous, but it looks almost exactly as promised and the materials are good. The measurements were pretty spot-on, though maybe just a little awkward around the shoulders (which could be my fault for measuring wrong tbh) More people ought to know about Gem Grace. One thing I still think about is hoping that they source ethically and that their workers get paid enough, which I cannot confirm. If anyone knows, let me know.
In any case, don't be afraid to trust Gem Grace with your special occasion. Excited to get married wearing my Gem Grace dress!
Hello Anneliese, thank you so much for rating us five stars and sharing us your experience of our custom dress service! We treat every customer carefully and we are great at custom dress according to any unique needs. Thank you so much for your trust! We're really happy that you will be wearing our Gem Grace dress for your big day.:-)
I am constantly on a budget, and this dress is PERFECT. I expected to do a little readjusting myself (since nothing is actually perfect lol), so my sleeves being a little big were no problem!
I am extremely satisfied with this dress, and it's seriously everything I've ever dreamed for it! Thank you GemGrace! <3
Hello Calla, thank you so much for your feedback and rating us five stars. We're really happy to hear that you love the dress. Thank you so much for your trust and shopping from us!
From my 1st email enquiring about a dress I'd seen on the gemgrace.com website I was given confidence by the fantastic customer service who answered every question and advised on changes I wanted. Communication was fantastic even during the time of Covid 19.
My dress has arrived with absolutely every detail I wanted on it and at no extra charge. I could have spent so much more more money on a off the rack dress for my special day but instead I have a bespoke wedding gown of fantastic quality for LESS than £200.
I can't rate Gemgrace highly enough and Recommend to every Bride to bed 5*****.
Thank you Gemgrace.
Hello Kate, thank you so much for rating us five stars. We treat each customer uniquely and reply every questions you concern. So happy that you received the wedding dress in time and it fits you. Thank you again for your trust!
I was a little nervous because I didn't know if the dress would arrive on time, I was in contact with Elia from customer services and she was always kind and helped me with everything! The dress is as is the photo! I loved It
Hello Claudy, thank you so much for rating us five stars! We know that special occasion dresses are for special needs. We process all our orders very carefully. We're glad that you love the flower girl dress. The dress is in our couture collection, thank you again for your support!
The dress that arrived didn't look anything like the dress that came up online. I sent my note back telling them how unhappy I was and all I got was sorry photos don't alway match. I did a search and found out later they only have 66% with BBB. Lesson Learned.
Hello Sue, so sorry that you don't like the dress. The dress was made to your measurements, and the model pictures are in US 8 standard size. So they look different in paticular ways. You know that most of our dresses are custom-made, which makes a fact that even the same dress may vary slightly. They’re not made by machines, thus there may be a little differences with a number of details, such as the lace (lace shape) used, the number of folds/ruffles, embroidery shape (our workers do the embroidery needle by needle/thread by thread), the beading used, etc. We sincerely thank you for your understanding.
I purchased a made-to-order dress from Gem Grace for my daughter to wear to her senior prom. The dress was gorgeous and fit her like a glove! The communication and customer service with Gem Grace was first class and the price was better than anything that I could find locally plus I wasn't paying for alterations! I was kept aware of my order and emails were replied within 24 hours. I highly recommend Gem Grace and will be a returning customer!
Products used:
Off Shoulder Sleeved Black Bridal Party Dress With Beaded Lace from Gem Grace.
Hello Shari, thank you so much for rating us five stars and sharing us your experience of our custom dress service! We treat every customer carefully and we are great at custom dress according to any unique needs. Thank you so much for your trust! Thank you for sharing us your shopping experience from GemGrace!
My Daughter and I loved this dress. It fitted perfect! Take ur girl measurements will help a lot since the size are totally different from US sizes for kids, but I got no problem because the size chart it's very accurate. My daughter uses size 5T an I ordered size 10 for her. Now she has her princess dress..
Hello Hazel, thank you so much for your trust! We're glad that the dress fits your daughter perfectly. Your feedback is very important to us, let's see wether we can change the size chart for better experience. Thank you for rating us five stars!
I received my package today, and I am so very very happy with the excellent quality and service. The bead work is amazing, I look forward to wearing this beautiful dress on my wedding day. I would highly recommend your service and will definitely purchase from you again. Thank you once again.
I ordered a custom dress from Gem Grace. I gave them some pictures of what I wanted, and they gave me an absolutely AMAZING dress in return! The quality is superb and everything was done in a timely manner. Will definitely use them when I need another fancy dress!
Tip for consumers:
Be as detailed as you can. They will deliver!
Products used:
Custom dress
Hello Brianna, thank you so much for rating us five stars. We treat every custom dress order carefully. As long as you provide us the correct measurement we will make the dress according to it. We had chose the stable shipping way so you will get your dress in time. Thank you for sharing us your shopping experience from GemGrace, custom dress soluction.
I am so pleased with the quality of material and the fit of the dress. I was impressed that they e-mailed me before filling my order to make sure my measurements were close to the size I ordered. Very personal and professional service. So happy. Thanks heaps!
I am absolutely amazed by this store and its customer support! The customer service is quick, reliable, helpful. I wanted to order the smallest size of the dress because i thought if they tailor it according to my measures, it will take only much longer. But customer support agent advised me that they tailor the product anyway specially for each client so i should give the measures and they will make the dress quickly enough so that i receive it on time for my wedding. It was that way. I received it enough time before that day, my family, frends and my fiance were amazed how it fits me. I loved it! And the quality is awesome! All in all i am really absolutely happy about shopping on Gemgrace and can only recommend it!
Hello Daniela, thank you so much for your feedback and rating us five stars. We're really happy that the wedding dress fits you perfectly. The dress is in our tailor-made collection. It was made according to your measurements. Thank you for your trust. <3
Love the dress! Made beautifully with nice details. Can't wait to have my little girl wear this on her big day :)
Gain trust and grow your business with customer reviews.
GemGrace is a solution for those who want to buy delicate gowns with affordable prices, a solution for those who have unique ideas about their gowns. Our company was started in 2010, we’re a young team with creativity and passion. We’re a studio focus on designing and tailoring of women’s formal dresses. Our products are mainly sailed to Europe, Asia, North American, etc. We have plentiful management experiences and specialized dress designers. With our extensive collection of wedding gowns, from simple, clean lines to elaborately, luxuriously hand-beaded, there's sure to be a gown that would perfect for the most important day of every bride! We know it clearly that we’re doing something important for our brides. The wedding gown is the most important dress for the bride. If the dress is just ok for what it costs, then we’re not good enough. We will try our best to provide best gowns, as long as our great services. The truth is that we always feel nervous after the dress was shipped although we thought it had been beautifully made, because we want much more, we want you to be surprised by what we had done and thrilled with your dress.
Hello Lisa, really sorry about the misunderstanding. We had checked your email. We accept your return request, but you need to provide us the tracking number, without a tracking number we can't get promt notice about the package. Sometimes, the post office will return the package without notify us.