GetYourGuide

We booked a tour in Edinburgh Scotland with this company and have been horribly disappointed. The pandemic hit and we rescheduled everything from out flights, other tours, rental cars, hotels etc. and every other company was most accommodating except Get Your Guide. Their communication was terrible and when promised they would allow us to reschedule they then cancelled the tour and refused to give us a refund. We explained international travel was impossible for the original booking and reminded them that we were told we could reschedule only to be told they would not refund us even though they canceled the tour. We would not recommend this company to anyone! Shame on you Get Your Guide! You've lost us as customers and we will be sharing with all of our blog followers. BEWARE! Do NOT use this service!

Booked a wine tour. Turned up at the allotted time. Was told that they left an hour earlier. Everyone else had been notified a month prior by GetYourGuide or other tour companies. I checked all communication. I definitely had not. This was our last day in Slovenia so we completely missed out. They found no evidence of letting me know and so after many emails, agreed to refund me. So i get the refund quite a while later (should have been for my partner and myself). And I have a completely random amount returned. I questioned it, and they had kept APPARENTLY the fee that it costs them to refund overseas. WOW. How is that fair? We already missed out on an experience but now I had to cop the cost. Another 11 (YES 11 I counted) emails later, I was sent the correct difference. So much trouble. So rude.

Avoid booking through this company at all costs, unless you want to be disappointed! I booked in advance tickets for the Colosseum tour for my dads birthday with my family, we flew to Rome specifically for this trip, only to be told a few hours before the tour that it had been cancelled, due to a "political event" which didn't happen or interrupt any of the tours going on, despite us seeing groups from the same company going straight into the venue in front of us.
Customer service were rubbish and unhelpful, and gave us no alternative or option for us to attempt to turn round this already awful disappointing day. All I received was an email to say the tour had been cancelled with no actual reason. Shocking, you put faith into these companies (and pay extra for the service) to guarantee bookings, and to be told it has been cancelled with no clear reason is completely unacceptable, and has ruined our family trip to Rome!

My wife and I were in Ravenna because our Venice-cruise ship was actually leaving from Ravenna. Ravenna seemed to be most famous for its mosaics, so we booked the UNESCO Monuments and Mosaics Tour. After a short walk from where the cruise ship's shuttle bus dropped us off, we met our tour guide Marco near a Tourist Office. Marco skillfully guided his group of about 20 people through the city, which has an interesting mix of ancient (one thousand or more years old) churches together with a relatively modern central business district. Indeed, the mosaics are amazing, still telling their stories hundreds of years later. At the end of the tour (after three hours), Marco gave us the choice of walking back to the shuttle bus or continuing to yet another monument. We were tired, so we opted for going back to the ship. Despite our weariness, we were more than satisfied with the incredible sights that we did see.

$326 down the drain...they ripped us off. We showed up on time for the Rhine Falls tour only to not be able to find the meeting point. We tried to call them 10 times and no answer. Tried to go the next day as the bus left without us and they said "sure, you will only have to pay an additional $260." What a rip-off. No signs to find them and we wandered for 45 minutes after driving 2 hours. They absolutely stole our money. NEVER use them!

I work in a museum in Quebec and there is a lot of false information about us on their site page. First, they charge more than the actual prices. They say that the cloakroom costs money, but it is free. They also refer to past exhibitions which are no longer presented, so people arrive at the museum disappointed. I tried to contact them via their website to inform them of these inconsistencies, but it seems that you need to have purchased a product and indicate the reference number of the purchase in order to write to them.

I scheduled a tour of The Last Supper and Duomo four months in advance and received a confirmation. Four days before the tour, I received an email saying that my tour had been canceled due to the provider. Customer service was rude when I called. Also, they do not allow you to write a review unless you actually get to attend it, and they reserve the right to delete any reviews that are only about their customer service or scheduling. This probably happens all the time, but is therefore not reflected in the reviews on their website.

We purchased the dinner river boat and were sat in the very end of the seating although I was not given a choice of seating when purchasing. The seats were so far back the musicians made fun of us when shouting out my boyfriend for his birthday. My recommendation is to purchase tickets directly from the boat to ensure good seating and service.

As a supplier advertising our chocolate workshops on their application, I must say that it is really the worst company we ever had to deal with. Not only they take 30% of all our earnings but they manage their suppliers in a terrible way. They don't care about anything, they reply very badly to the suppliers. I can imagine easily how they treat the clients on the other side.