GetYourGuide

Getyourguide is not reliable at all. I experienced issues with them - I paid an activity, they did not make themselves responsible for errors included around the location on the website and then it was too late to cancel. I lost my money and the worst - when I published my public opinion (not good one of course), they deleted it! They only have 4 and 5 stars on feedbacks received because they delete the opinions when they do not like. Do NOT trust them anymore. This is a completely lack of transparency and honesty.

This company sells tickets without previously verifying if the activity is open, or even the opening times. Now I'm waiting for the refund and will see how it goes. It's unbelievable that a website sells tickets without even making sure the attraction is open in the first place. If I hadn't checked on the official website the day before, I would've wasted an entire hour going there just to realize it was closed.

Booked a ferry ticket for 11 people online during my trip to Thailand. The title says to and from the ferry pier but I didn't realize until I got to the pier that this island has two ferry ports and I came to the wrong one. Had to buy 11 new tickets on the spot. Tried reaching out to the customer while still at pier for a refund but no luck at all. Later requested a refund request online and heard nothing back. Finally emailed them a week later to follow up to find out that they rejected my request because I needed to contact them 24 hours in advance to receive (which I did but they didn't get acknowledge the request for whatever reason) a full refund. They said they couldn't do anything about it despite numerous email conversations back and forth. I've been very patient with them but I'm frustrated and exhausted myself. I've decided to never go with this company again. Please look elsewhere if you can!

I received several emails with the tickets within 12 hours of the Aero Car experience where one would have been quite enough, but the most frustrating thing was that the link to the tickets required a code which was never actually available. The message said it was "unavailable at this time. Try again later."
Fortunately, at the very bottom of each long email was the pdf of the tickets. Why put purchasers through this stupid exercise?

First time using GetYourGuide and I booked an activity in Kenya. After booking I attempted contacting the activity company provided by GetYourGuide and never heard back from the company via phone or email. I then contacted GetYourGuide to notify them the tour company is unresponsive and I would like my money back to book another experience. They told me "based on policy it's 24 hours before activity and they can't refund". Horrible and disgusting first and only experience with a company that scams and robs people of their money and an experience

I have used GetYourGuide on multiple continents. They find interesting activities run by local providers. The group generally consists of interesting and international travelers. I also get very clear directions on where to meet in an email the day before the tour. It's a great way to find the best activities all on one organized app/website and has been a go-to travel tool.

Update on previous review of Get Your Guide: After too many emails to count and asking over and over to have someone else review my case, still no refund. They claim due to "technical issues", it is impossible. No one at the company seems to care or acknowledge that I tried to do my due diligence by asking directly if the new booking was refundable. The refuse to acknowledge that their practice was very misleading, if not outright dishonest. So... I was hoping to edit my previous review with a happy ending, but customer service is not the strong suit of Get Your Guide. Book with Viator. The offer similar tours at similar prices and their customer service is first rate.

I booked my cruise some months earlier. 2 days before said date. It was changed to a later time. This incured an extra cost with my coach company and some of my friends had to change evening plans as we had to return later than originally planned. I also found out that the original booking time, a boat still went out. So why did it have to change. Booked, paid for and you change it. Very disappointed

Ordered 6 timed tickets for the 9/11 museum in NY. Everything was straight forwards. Tickets arrived in my mailbox the day before attending.
The only problem l had was a question on whether the timed tickets could be used anytime on the day but no reply came back which was'nt great customer service.