GetYourGuide

1. Inexcusably long hold times for online chat support (see photo—not sure if support ever answered)
2. Phone support is outsourced, and email follow ups are not always sent when there is an issue
3. GYG usually does not have actual relationships with the provider companies and cannot get in touch with them in a timely fashion despite bookings being time-sensitive—in other words, if something goes awry, they are unreliable when it comes to assistance. They will state that they are sending an email to the provider, but you will likely have to keep calling for updates. The time to get a substantive response to sent emails is very poor.
4. Will state that provider will not refund if you miss receiving a service, but neither will GYG refund or give you credit for their additional booking costs (sometimes as high as 40 Euros)
5. Most importantly—use GYG to look up providers and contact the providers directly to avoid the GYG extra fees and/or schedule change headaches

I love Get Your Guide. They have a great app which is beautiful and easy to navigate. I always know I can easily find my vouchers when I need them. It is also very to make an order after reviewing tbe many options they offer throughout the world.

While on vacation, booking my tours via the Get Your Guide site was easy and efficient. My girls and I had amazing experiences and knowledgeable tour guides. A verification email was sent as well as reminder texts and follow ups on our tours. Will definitely use again!

We booked a tour of the Alhambra in Malaga, Spain and when we received the confirmation it indicated that our tour was in French. I love the language but we don't speak it or understand it enough to have a tour, so we immediately contacted the site through their chat option and they told us we can only receive 50% refund. The request we made when booking the tour was for an english tour. This must surely be against the law, but we simply didn't have the time to deal with hours on the chat line and slow responses so we decided to forgo the $80. I do not recommend their services and we surely will never do business with them again.

Excellent guide very friendly and informative. We did not feel rushed from one place to the other as some tours.The wineries we visited were varied and each had something new to offer. Tasting accompanied with pairings of cheese etc.We viewed the sunset and our guide took our pictures.
Great evening and I recommend this tour.

This company cares about profits first and people second - be careful with them. We were five minutes late for a skip the line tour of the Louvre in Paris. We found our guide and tried to join the tour. We were advised we could not join because we didn't have tickets. All we had were vouchers. My inference is that they actually sold the spots to others who had waited on standby. I wrote them after requesting a refund and they pointed to the fine print that you have to arrive early. What frustrates me is that I think they must have actually resold our tickets - otherwise I don't understand why we weren't allowed to join the tour. Suggest you proceed with caution before scheduling tours with this company!

Great service, easy experience to find suited tours (inc. Availability) and booking system straightforward. Had to cancel one tour at short notice, and that was easy. Would definitely recommend and will use again.

We booked a tour in Edinburgh Scotland with this company and have been horribly disappointed. The pandemic hit and we rescheduled everything from out flights, other tours, rental cars, hotels etc. and every other company was most accommodating except Get Your Guide. Their communication was terrible and when promised they would allow us to reschedule they then cancelled the tour and refused to give us a refund. We explained international travel was impossible for the original booking and reminded them that we were told we could reschedule only to be told they would not refund us even though they canceled the tour. We would not recommend this company to anyone! Shame on you Get Your Guide! You've lost us as customers and we will be sharing with all of our blog followers. BEWARE! Do NOT use this service!

Booked a wine tour. Turned up at the allotted time. Was told that they left an hour earlier. Everyone else had been notified a month prior by GetYourGuide or other tour companies. I checked all communication. I definitely had not. This was our last day in Slovenia so we completely missed out. They found no evidence of letting me know and so after many emails, agreed to refund me. So i get the refund quite a while later (should have been for my partner and myself). And I have a completely random amount returned. I questioned it, and they had kept APPARENTLY the fee that it costs them to refund overseas. WOW. How is that fair? We already missed out on an experience but now I had to cop the cost. Another 11 (YES 11 I counted) emails later, I was sent the correct difference. So much trouble. So rude.