GetYourGuide

Ordered 6 timed tickets for the 9/11 museum in NY. Everything was straight forwards. Tickets arrived in my mailbox the day before attending.
The only problem l had was a question on whether the timed tickets could be used anytime on the day but no reply came back which was'nt great customer service.

We took two full day tours with GetYourGuide and both were fantastic. A small group with a great guide who was knowledgeable and friendly, gave us plenty of time at each location and answered all our questions. So many sights and activities were included at a great price. We didn't miss a thing!

I booked the sight seeing trip to another city from where we stayed 4 months in advance. A day before the trip I got an email that they have to cancel because the price quoted on the website was incorrect. My first thought was "you had 4 months to let me know that" and second thought was "why you did not ask if I pay the difference?". I called them. The young gentleman picked up and he in fact was helpful. He called me back after looking into the details and told me that there was an issue with tour guides and unfortunately there is not much he is able to do. While I appreciate this person's honesty and calling me back with the explanation I do not find this company a reliable source of guided trips as per my experience. I will not consider this company in the future. Our hotel was able to find for us a replacement trip thankfully. Otherwise it would be a great waste and disappointment…

We enjoyed purchasing tickets for 2 shows through GetYourGuide. As a family of 4 we saved $$ & the app makes it easy to
See what shows are available for the dates requested. They offer a variety of different excursions and shows.

It was so easy to book tickets via this company. Immediately received an email and the tickets and they just asked when I want to be picked up from, and that's exactly were I was picked up from. No stress or worries whatsoever.

This company made a 6 hours drive stress free and tireless. Our guide and bus driver were beyond expectations. Didn't have to think about anything, we just enjoyed the trip which was 10 hours in total and wasn't even tired in the end.

Made the mistake to book an airport transfer with them from koh Chang to trat airport. First during the booking I was told it didn't work on the website, than I received via email a booking confirmation. They stated the actual agency will confirm the actual pick up date.
When I did not receive anything 20 hours before the pick up time (it was in the morning), I started to write emails, call them, text them via line and wa. No response for 3 hours. I then asked to cancel this booking and booked it with a local agency, which was cheaper.
First they informed me I will get a refund, then suddenly, that I won't get one. I received than a confirmation for my pick up 17:25, pick up 9:10 at the morning. If I would have not received anything by that time it would have been to late to arrange with another agency as a lot of them close between 17-18.
So if you go to Thailand, book the trips with local companies! Not with those guys!

The Company needs to verify small providers and take ownership of the unethical practice. The provider cancel a last-minute last supper tour plan two months ago and fly from the US. Limited ticket and cannot get anywhere else. The Company message, sorry and we will improve. I am NOT your test subject. Lesson learn, Not to work with unaccountable Company, Get YourGuide.