GetYourGuide

We all know when traveling, things happen outside your control. I am an easy going person, but this company has consistently pissed me off. GetYourGuide does not understand or help. I have spoken with many tour providers who claim it is easy for GetYourGuide to modify tours/plans when things happen - what GetYourGuide doesn't tell you is they don't care - they will put you hold, say they can't reach the provider and then say you are out of luck. There are other providers that are better here. Look at viator.com or booking.com or directly through tour provider. Tour providers hate GetYourGuide and so do I!

We booked a 9 am private tour of Alhambra, Spain for our family including our aging parents. It gets extremely hot in the afternoons so the 9 am tour is far more popular than the 2 pm tour. We booked a car and left Seville before 6 am to get here but we found out that they did not secure the 9 am tickets for us as expected leaving us only the option of wasting a trip entirely or enduring the 100 degree heat of an afternoon tour. This is after several email confirmations and very specific planning on our part trying to avoid this scenario. It would have been better to avoid the middle man, and this is a lesson learned.

We booked tickets for the Colosseum in Rome 2 weeks in advance, received our fully confirmed tickets 3 days before the reserved date, and finally got cancelled at the last minute due to "maximum capacity for this activity has already been reached." What's the point of receiving a confirmation in the first place? Best to book directly with the provider rather than count on GetYourGuide.

This guide is brilliant!
It not only has lots of activities to choose from but also has a map and directions to get to your activity!

It is a must have to book all of what you want/need before and during your stay wherever you are in the world!

Our visit to The Lounge Level 154 started with a 19% discount for our first purchase which saved us about £35.00.
The voucher exchange took a couple of minutes & the trip was fantastic.
I would definitely recommend using them.

Since it's not the actual tour company it has been hard to reschedule/refund. They often have to discuss things with the actual tour company and that can get frustrating. For example, we were supposed to go on a bike ride in Portland ME, & the morning of the ride my husband felt too ill to attend. We could not get a refund / reschedule without actually going to the ER-which he didn't need- so we were out that $.

I did a day tour of Barcelona on 2/2. The Guide Mateo was fantastic, but there was confusion over the meeting point and I missed my train so I had to pay $106 to buy another train ticket and cab ($18) to eventually meet up with the group. Mateo really tried to make things right, but I never heard anything from their customer service, chat, and phone functions. I wrote up a very long detailed review last Friday, but can't find it on here now (maybe they took it down).

My partner and I had a bad experience with the above tour. After receiving conformation of the tour for both of us, we walked to the pick up point at the royal mile only to be told the bus was full and they were over booked. My partner is still in the process of trying to be reimbursed with the payment. She has found the web site and the person(s) on the phone very unhelpful. Hope we don't have to go this far but if no sucess we are considering using the small claims court to retrieve our money. Not only did we miss the tour but it totally ruined our evening as we were unable to arrange alternative entertainment at such late notice