Museums in Prague and Paris would not accept the vouchers on my Wallet (iPhone); both stating they do not do business with them. The worst part was the failure of the tour company to live up to their promise of a later delay from Giverney. Due to a late start on the company's fault time was supposed to be extended at the end of the trip. I walked into the parking lot at 7 minutes past one and the bus went right by me. I then had to find my own way back to Paris on my own dime. A very troubling experience.
Traveled from New Jersey with my kids. Had a family emergency and had to return. I reached out to customer service department and was told no refund. However, after posting my experience here. I was reached out to by the company and was offered a full refund in the form of a gift code which is valid for 18 months and I can use it to book any activity with GetYourGuide. Thank you at GetYourGuide.
The guides are great, however we went on a tour without being handed radios! After the guide being told that all guests had been prepped
Also timings put back - blaming the Coliseum but i think poorly organised
Hi Vicky, thanks for your review! We're glad to hear you had a good time with your guides and your feedback on the issue with the radios and timing is very much appreciated — if possible, please send us further details on those issues to "social.support@GetYourGuie.com" so that we can relay your feedback and help our local partners provide even better experiences. Thanks in advance and have a lovely weekend!
Went on the Jack the Ripper walking tour around Whitechapel. Met by Tom who proved to be a great guide - very informative, a great storyteller and kept his audience fully entertained for 2 hours. Would thoroughly recommend!
Easy to find best activities for every country, lot of useful skip-the-line tickets, always available, good customer service (will deal with service providers instead of you, if something goes wrong).
Have used this site numerous times for booking tours etc. The sure is so sprays to work your way around. If any problems someone always there to assist. Unfortunately had 1 tour cancelled full refund excellent had other tours rescheduled but not a problem have always been kept up to date. Sit back and enjoy your tour(s).
We scheduled a tour in Las Vegas. Could not get anyone on the web site to help me, paid $77.50. Called the place for our tour never heard of us. Get Your Guide refused to do anything. Never, ever again will I use them. Or recommend them.
Gail Petersen
Hi Gail, thanks for your review. We’re sorry your experience wasn’t up to scratch. To help us make things right, please send us your booking details at social.support@getyourguide.com from the email you used to make your booking. Make sure to also mention the name on your review and we’ll get back to you with a solution.
Excellent activity provider. All activities were accurately detailed and described. Service providers were great. No unexpected hiccups. Will recommend and shall continue to use on our next adventure.
I had a fraudulent charge from this company on my bank card. I reached out to them via FB Messenger. Even after being alerted of the fraud they refused to refund the money. I'll be filing a police report.
There no sense of customer service in this company at all. So customers have no room to make mistakes like that? When we press a button to purchase we cannot cancel after 5 minutes?I would accept a voucher instead of a refund but there is no offer of anything at all it's ridiculous I just purchased the tickets 5 minutes when I realized this mistake and there is now way to cancel it? I will shower this company with bad reviews and tell all my friends about. I Will never recommend get your guide to anybody again. This is a joke of a company!
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Overview
GetYourGuide has a rating of 2 stars from 855 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GetYourGuide most frequently mention customer service, credit card and meeting point. GetYourGuide ranks 296th among Tours sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey BE! We're sorry to hear you had to cancel the tour due to unforseen circumstances. Please, send us your booking details to: social.support@getyourguide.com mentioning the name used in this review and we'll be happy to take a look at your case. Thanks!