We use Get your Guide every time we go away to organise our trips, friendly guides with plenty of local knowledge. Takes the stress out of planning and is a great way of exploring further afield while away.
It was a fast, efficient, an easy way to find products and make up mind and get a service I paid for. It is also a wonderful experience when you can find alternatives, discounts and still have evidence of payment on your phone and email. I think it is really fast and the page loads fantastically. The service providers did not disappoint. They were professional and did their best to make us comfortable and happy in the moment. There were toilets nearby for those who were coming from far with little children ( it was an added bonus for us)
Title pretty much says it all. GetYourGuide provided no contact information in their confirmation email. We had signed up for a food tour in Johannesburg and the start point was given as a general location, not an actual address.
When the guide did not show up, the Uber driver felt it was unsafe to leave us in the area and with no way to contact them, we just had to leave.
This was one of many tours in a three week trip and thankfully the only one reserved through GetYourGuide. Viator always provides great confirmation information and I never really looked at what we had until we realized the guide was a no show.
We paid $75 per person for a "guided tour" of the Eiffel tower. The meeting place was a 15 minute walk away from the tower. We walked to the tower, we had a 10 minute talk from the guide about Eiffel Tower information. They she said "ok, go get in line". There was no "fast pass" to get into the queue quicker. We saw that we could have bought tickets for $29 per person and stood in the same line as all the other folks. Just a total rip-off. Their website always says "will probably sell out" which is not true. Just buy your tickets at the tower. Don't waste your time on this "guided tour"!
Hi Laurie, thanks for your feedback. We're sorry your booking was not satisfactory as expected. Please send us your booking details at social.support@getyourguide.com from the same email address you used to make your booking, mentioning the name on your review and we'll look into it as soon as possible. Thank you!
Joined two tours based at Christchurch. Both tours with awesome guides, performing informatively and knowledgeable. Good travel arrangement for us who did not rent a car during the trip. What a relaxing and enjoyable trip we had!
What I love the most is the 24 hour cancellation policy regardless - this is very reasonable for any tourist as circumstances could be all kind of. So far I have used the Avenue only in Dubai and I love it, planning to make it my man tour reservation app for all future destinations. Keep up the great job!
They book with your providers. When I went to the tour, they had never actually booked and activity was sold out during my entire stay. To make it worse so were all other tour providers. Missed the opportunity of a lifetime I had flown out to do. Kind lady at customer service but ultimately no use. A gutting experience. Do not use this service, go directly with provider
Hi Frase! We're sorry to hear that and we'd like to take a look at your case. Please, send us your booking details to: social.support@getyourguide.com and we'll be happy to review this matter. Thanks!
I used get your guide twice on my trip to Maui- both excursions were as described and lots of fun. Booking was easy and the app made it simple to access info for our adventure and vouchers. Would use this site again! 4 stars instead of 5 because one of our excursions lacked detailed info of launch/check in times of the snorkel. Otherwise 5 stars!
Since it's not the actual tour company it has been hard to reschedule/refund. They often have to discuss things with the actual tour company and that can get frustrating. For example, we were supposed to go on a bike ride in Portland ME, & the morning of the ride my husband felt too ill to attend. We could not get a refund / reschedule without actually going to the ER-which he didn't need- so we were out that $.
Holly, our guide from 360 was exceptional in every way. An expert on Vincent and imparting wonderful insights and had us moving at pace through the museum keeping everyone engaged. The temporary exhibition was also fantastic. One of the best art museums in the world and worth every cent. Thank you Holly for bringing it to life for us.
Overview
GetYourGuide has a rating of 2 stars from 855 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GetYourGuide most frequently mention customer service, credit card and meeting point. GetYourGuide ranks 296th among Tours sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tom, thanks for your review. We're very sorry to hear you had this experience with your Johannesburg tour. Please contact us at social.support@getyourguide.com from the same email address you used to make your booking, mentioning the name on your review and your booking details - we'll look into it as soon as possible. Thanks.