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GetYourGuide

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Mississippi
1 review
0 helpful votes
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Fraudulent Charge
June 3, 2023

I've never been to this site before. They had the balls to steal $600 from me. Scam Artists. Here's a negative review for your efforts.

Date of experience: June 3, 2023
GetYourGuide D. GetYourGuide Rep
over a year old

Hey Grace! We're sorry to hear you feel this way and we'd like to know what has happened. Please, send us your booking details to: social.support@getyourguide.com from the same e-mail address used to make the booking and mentioning the name used in this review and we'll take a look at this matter asap. Thanks!

GB
1 review
0 helpful votes
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Easy to use app
September 29, 2020

Very good, links their website to the paying side an let's you print off your tickets. Alternatively you can download a scannable square code.

Date of experience: September 27, 2020
Arizona
1 review
0 helpful votes
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Is this legal? Possible scam
June 29, 2022

We booked lower antílope canyon for 2 at $210 but the price with the tour provider was $129,32. Is a 62% charge legal?

Date of experience: June 29, 2022
GetYourGuide D. GetYourGuide Rep
over a year old

Thank you for your review, Felix. We're sorry to hear you feel that way. With our Best Price Guarantee, we want to offer our customers tthe lowest possible price for the best experiences. If you found the same activity, with the same conditions, at a better price, we'll match it. Please send us your booking details as well as proof of the better offer at social.support@getyourguide.com from the same email address you used to make your booking we'll look into it as soon as possible. Thanks!

South Africa
1 review
0 helpful votes
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Unhappy customer
October 11, 2023

I've a bad experience using GetYourGuide. I booked a tour in Cairo through GetYourGuide with an operator called Ramassise Tours. I also made payment through the GetYourGuide. The tour operator contacted me directly for an add-on lunch and I paid them directly for it. The tour operator knew that this is against the rules. My tour was cancelled by GetYourGuide at the last minute and I had to spend so my time during my holiday fighting with them to get my refund so I could rebook the tour. I almost didn't get to do the tour I had travelled for. Eventually I did get my refund and the reason for the cancellation. Ramasside is still refusing to refund me for the lunch that I paid to them directly.

Ramasside knew that the agency would likely cancel the tour and continued to harass me on WhatsApp to rebook the tour with them directly. I refused and I'm still waiting for my refund for the lunch.

GetYourGuide should remove these scammers called Ramasside from their App. I booked through them hoping I could be assured that I'm booking with legit tour operators who would not misuse their access to my personal information.

Date of experience: October 11, 2023
Greece
1 review
0 helpful votes
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All you need
June 29, 2021

The entire process was well detailed, very easy to enjoy our trip safe and at a very good price. I stongly recommend!

Date of experience: June 29, 2021
GB
1 review
0 helpful votes
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Excellent
October 11, 2020

Good app and useful, which makes your holiday easier. You can book road trips, tickets for tourist attractions and much more

Date of experience: October 11, 2020
Hungary
1 review
0 helpful votes
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Huge scam. Criminals!
September 14, 2022

They stole our money. The taxi ordered and paid for never arrived. They haven't responded since. Everyone, beware of these scammers!

Date of experience: September 14, 2022
GetYourGuide D. GetYourGuide Rep
over a year old

Hi Susan, thanks for your review. We're sorry to hear about your experience. Please send us your booking info at social.support@getyourguide.com from the same email address associated with your booking and we'll take a look into your case right away.

Hungary
1 review
0 helpful votes
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Never a problem.
August 10, 2020

I've used GetYourGuide a few times and I always had a great experience. Very simple system to use with interesting tours.

Date of experience: August 10, 2020
Italy
1 review
4 helpful votes
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A stressful day! Horrible! Lousy company! Disorganized. They say they pick you up at the hotel. At the last minute, they scored in a cafe. They arrived late at the cafe. We bought tour in English, but they put us in the last minute Spanish. Tour to Pompeii and Vesuvius. Worst experience I ever had on a trip! Group with more than 40 people. The guide Marisol was very polite and attentive, but we could not hear his explanations. The restaurant that took us there has the worst service in the world! Lucullus Ristorante and Pizzeria. I've never been so badly treated in one place. They shout to sit on the tables. They scream to talk the menu. They shout every minute. Waitresses yelled at everyone. Terrible! Rude! Do not speak English. They did not understand us. At Vesuvio, my friend lost her cell phone. She has diabetes. He needed his cell phone to measure his blood glucose. She had to go back alone with the danger of going bad. Giuse's guide gave no support. So we stayed with our friend to help. They did not explain how to get back. They did not even catch our contact. It's a lousy business. Only worries about the payment. He does not care about people. They treat us like a bunch of tourists and not like people.

Date of experience: June 24, 2019
Georgia
2 reviews
0 helpful votes
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Giants Causeway
September 9, 2020

We had a wonderful trip to Giants Causeway, Dunluce Castle, and Belfast. Our driver was very knowledgeable and fun.

Date of experience: September 8, 2020
France
1 review
0 helpful votes
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Perfect App
August 31, 2020

I have used the application many times in Europe and abroad and it is more than perfect for successful holidays.

Date of experience: August 29, 2020
Czechia
1 review
0 helpful votes
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Excellent guide
August 18, 2020

Very cultured, common sense guide. Perfect quality-to-price. My family members, who have different areas of interest, were all very satisfied.

Date of experience: August 18, 2020
Greece
1 review
0 helpful votes
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Decent services
April 18, 2023

Value for money services provided. We used this for booking Paris Disneyland tickets and daily cruise on Seine River.

Date of experience: April 18, 2023
Greece
1 review
0 helpful votes
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Brilliant and easy
October 10, 2021

Have used GYG a few times and found it easy and had some brilliant experiences. Great customer service too.

Date of experience: October 10, 2021
California
2 reviews
0 helpful votes
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I booked a ride through get your guide from Charles DeGaulle airport in Paris to our hotel. They use a travel partner Parigi travel in Paris car service did not pick us up did not contact us to tell us they weren't going to pick us up. When I disputed the charge get your guide accused me of fraud. Their travel partner did not contact us did not pick us up I paid for a service I did not get. How is that fraud Get your guide uses unreliable travel services get your guide is unresponsive if you have a problem. I would avoid this service at all costs unless you want to spend lots of time trying to settle the matter

My daughter used the same travel partner and get your guide for an earlier flight when they picked her up they told her she owed them an extra €30 or they would just leave her at CDG because they had to wait. The flight was not late she had to go through customs and pick up her baggage. Any reputable travel agency would know you cannot pick somebody up on an international flight at the time that their plane lands you have to allow some time for them to pick up their luggage and go through customs. Get your guide and Parigi travel agency get a big fat zero AVOID Save yourself a big headache!

Date of experience: July 16, 2022
GetYourGuide D. GetYourGuide Rep
over a year old

Thanks again for your review, Donna. We've processed the full refund of your booking. We know this doesn't change the experience you had but we hope to welcome you again to our activities. Feel free to reach out for any questions at social.support@getyourguide.com.

New York
1 review
0 helpful votes
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Love this app
August 13, 2021

I love Get your guide and almost every booking I made was through this app. They are quick in answering emails, reminders for bookings are great.

Date of experience: August 12, 2021
Australia
1 review
0 helpful votes
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Very easy to book and manage bookings, fantastic service will definitely use again, thank you for all you help and making it a stress free holiday

Date of experience: August 15, 2021
Louisiana
2 reviews
0 helpful votes
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The best, fastest, easiest and most direct ticketing there can be including directions and reminder…!

Date of experience: August 27, 2021
Italy
1 review
0 helpful votes
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Italy trip
October 7, 2023

App was fantastic, kept all bookings in the app wallet and attached reminders to personal calender. Highly recommend.

Date of experience: September 20, 2023
Poland
1 review
0 helpful votes
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Very good service
July 22, 2023

The trip was organized very well on time, all attractions included.
Caring guide, very good contact, everything ok

Date of experience: July 21, 2023

Overview

GetYourGuide has a rating of 2 stars from 866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GetYourGuide most frequently mention customer service, credit card and meeting point. GetYourGuide ranks 296th among Tours sites.

service
273
value
256
shipping
133
returns
165
quality
230
This company does not typically respond to reviews
+367