2 activities well managed, correct price and nice guide. You get what you ask for, you find also a lot of ideas of visits in the place you are.
We recently booked a tour to see the Colosseum and found the experience "super". Our guide was very knowledgeable, fun, and spoke English very well.
Well organised and our tour guide Stelios was very friendly and had an amazing knowledge to share - great experience!
Absolutely shocking excuse of a company! Avoid at all costs if you want to deal with competent customer service. I strongly advise you to steer clear! We had the mispleasure of having to deal with Mark who was an utter disgrace! He advised us that we could reschedule or be refunded for a boat trip we had booked in London. Granted, we were running late and called ahead but he still encouraged us to go ahead as he had called the boat people and then as we were standing on the platform, informed us that the boat had just left! Didnt happen! To add further insult, he then offered us a refund or to reschedule and then changed his mind several times. Eventually as we were in the middle of rescheduling, he suddenly realised he couldn't rebook us and then despite 9 other people hearing him, denied ever offering to do so. After taking the rebooking details! The absolute epitome of incompetence and an appalling representation of the company. If this is who they've approved to front their business, it says it all. I literally recorded him (and informed him of such) offering a refund or rebook for him to then say he had never done such and then slipped up and said he had. He refused to allow me to speak with someone else or to make a complaint. Hes obviously used to scamming people as he wasnt concerned at all about having being caught in his lies. Disgraceful and I will be telling absolutely everyone who will listen to avoid this shoddy 'company' at all costs!
I never have a problem with booking a trip or transfer from the airport. Clear customer panel and convenient payment. I recommend :)
Very easy to navigate and book things.
One of these tools that you use that you don't think about, because it just works...
I have already done a review... the driver/tour guide (Gavin... from memory was second to none.
I learned just so much from him.
Easy to use with lots of activities to suit all ages. They gave a reminder day before and on the day of my activity which I found useful.
We are so furious with Get Your Guide. We recently went to Barcelona and had booked one tour with them. We got a phone call two hours before the tour was supposed to start that a guide was downstairs in the lobby to pick us up. He had the wrong address and after I gave him the correct one, he picked up two other couples and came back to get us. After we got in the car and got on the road, being unfamiliar with the area, found out that we WERE ON THE WRONG TOUR! The tour guide had our name and phone number, but the email address and hotel address that they had for us was incorrect. To make matters worse, WE WERE CHARGED FOR BOTH TOURS, BOTH THE ONE THAT WE DIDN'T WANT AND THE ONE THAT WE BOOKED. After contacting customer support, they indicated that it was our fault and we would be getting no refund. They say we double booked but that was not true. It ruined our stay because it was our only full day in Barcelona and we didn't get back in time to do what was planned on the tour that we booked.
Dear Leslie, we're very sorry to hear your experience in Barcelona was marred. We'd like to check your case in more detail to make it up to you. Please send us your booking details at social.support@getyourguide.com from the same email address you used to make the booking and we'll get back to you asap.
Me and my partner really enjoyed the cruise, music, drinks and food on board, staff friendly and helpful.
Definitely coming back with the kids.
The descriptions were spot on for each activity. Easy check out and great communication and reminders!
Very professional and great experience. Maintained the perfect time throughout the day. Journey with lot of stories of Highlands.
Perfect guide and well spent time in Lisbon. The guide had very good knowledge about everything. Highly recommenden
DON'T USE "GET YOUR GUIDE" THEY SCAM YOU!
They will sell you a Gift Card based on a trip they don't sell (even if it's on their website) then refuse to refund your money.
Avoid #GetYourGuide scams.
Hi Gregor! As mentioned multiple times, when buying a GC, choosing a specific activity isn't needed. Users can suggest an activity on it (which was the case here) and let giftees (you) pick their own experience. Gift cards are non-refundable and valid for 3 years, as per our Terms & Conditions. Please visit www.getyourguide.com/general-terms-and-conditions for more details. Thanks!
The work with your aplication is so plesant, I am so gratefull that I can order the tickets for the places I wanted to visit and see.
Thank you for this expericence
We have used Get Your Guide in a few countries in the last 2 years, this time it was in my home City. They offer a good and convenient Service.
The guides give their 100% and are very knowledgeable. They answer your every query and are super helpful
They don't give refunds if you are not able to participate! Don't use this app! I will not recommend this anyone else.
Hi Eduardo, thanks for your review. We're sorry you weren't able to join the tour. We have a clear policy about cancelations. If you need further help, we'll be happy to look into your case. Please send us your booking info at social.support@getyourguide.com from the same email address you used to make the booking. We'll get back to you asap.
The company charges you but will not provide the promised tickets and any effort to get your money back will be fruitless
Hi E P., thanks for your feedback. We're sorry you had such an experience. Please send us your booking details at social.support@getyourguide.com from the same email address you used to make your booking, mentioning the name on your review and we'll look into it as soon as possible.
First time I have used get your guide. It was brilliant and very easy to use. I would definitely use this again.
Overview
GetYourGuide has a rating of 2 stars from 866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GetYourGuide most frequently mention customer service, credit card and meeting point. GetYourGuide ranks 296th among Tours sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marcia, thanks for your feedback. We're glad to hear your tour guide was informative and you enjoyed your tour. If there are other details you'd like to provide, please send an email to social.support@getyourguide.com with your booking details. Thanks!