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GetYourGuide

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South Carolina
1 review
0 helpful votes
Follow Alonzo M.
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First time user
September 1, 2020

First time using this guide and it was very helpful finding things to do being in New Orleans for the first time.

Date of experience: September 1, 2020
Turkey
1 review
0 helpful votes
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Mehmet was great
December 17, 2020

Excellent tour and photos that we enjoyed very much. Mehmet the perfect guy that anyone will want to have in any tour.

Date of experience: December 17, 2020
California
1 review
0 helpful votes
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The Guide has helped me book 4 excursion. We have been on 3 so far & have not been disappointed. The Guide was easy to book. So helpful for tourists.

Date of experience: September 20, 2021
Florida
1 review
0 helpful votes
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The absolute worst customer service on the entire planet! Agents are not truthful... bad experience! Please do your own research and don't book through a 3rd party... i made a mistake in my booking date - i contacted their partners to inform them that the date of the tour was incorrect... the person assisting me was very nice - but then she realized the tour - van could not pick us up ( as advertised) and asked if we could trave 30 minutes to a Starbucks... we said absolutely not!... Wih that being sad it was a deal breaker... we needed to cancel... called this GetYourGuide company as i was asked to do in order to get the 200.00 refund... called 5 times each time the story changed... after each call i got an email stating you can't get a refund because it's less than 24 hours, whi was the original error but was irrelevant if we couldn't get picked up... so we need to be refunded... not so easy. All they neede to do was sen an email to their partners that i booked with and honor the dang refund. Hello you can't pick us up... the ad said they pick up at all hotels in the Niagara Falls area, not true our hotel is booked in the Niagara Falls area... the Getyourguide agents 5 different agents 5 different excuses from... the partners are closed to they didn't have their number etc... each agent had a different story... what a diaster! Don't use this GetYourGuide they need to Get their Fact and make sure the advertising is accurate.

Date of experience: August 11, 2019
New Zealand
1 review
0 helpful votes
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Great experience
January 7, 2021

Tour was comprehensive and interesting. Guide was professional and very entertaining. Plenty of breaks and opportunities to take pictures. Perfect

Date of experience: January 6, 2021
Australia
1 review
0 helpful votes
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Great time
April 11, 2021

We had an awesome time and the guide was awesome. Well worth the money and I would highly recommend to anybody. I would use again.

Date of experience: April 11, 2021
Montenegro
1 review
0 helpful votes
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Great trip. Great skipper, Boris. Beautiful places. Great value for money. I would definitely recommend.

Date of experience: June 26, 2021
California
1 review
0 helpful votes
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Loved it!
October 14, 2021

Had a great time! What a beautiful spot. Truly breathtaking. Our guide shared lots of great information. Had a great time and the teens loved it too!

Date of experience: October 12, 2021
GB
1 review
0 helpful votes
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Excellent
August 3, 2020

We enjoyed the story and the landscapes, the guide, Steven B, was wonderful, he made the tour attractive.

Date of experience: August 3, 2020
Australia
1 review
0 helpful votes
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We had a fantastic deal and had a fabulous trip to Fitzroy Island. Beautiful view, friendly staff and we had relaxing during the stay at the island.

Date of experience: December 7, 2020
Croatia
1 review
0 helpful votes
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Spectacular!
July 27, 2023

My two tour, with boath to White Island and Ras Mohamed - snorkeling, as well Old market and city tour are amazing expirience. Drivers and stuff are kind, friendly and I am gratefull to all. Warmly recomanded both tour. Old part of Sharm El Seikh mosque Al Sahaba and Old Market are really impressive.

Date of experience: July 27, 2023
Greece
1 review
0 helpful votes
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Interesting
July 23, 2023

Just a simple ride on a boat and at the same time, we watch the sunset.
The staff was amazing, and the sunset was magnificent.
Worth that.

Date of experience: July 22, 2023
Virginia
1 review
0 helpful votes
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I will never go anywhere without GetYourGuide again! Whale watching is a must do activity in Iceland.

Date of experience: July 14, 2021
GB
1 review
0 helpful votes
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Trustable, flexible
June 26, 2023

Buying tickets on getyourguide is safe, and you can change your mind until 24 h before most activities.

Date of experience: June 25, 2023
GB
1 review
0 helpful votes
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Laguna trip
August 14, 2020

Amazing value for many, so nice guide speaking in four different languages. Totally recommend laguna trip with Murano glass show

Date of experience: August 14, 2020
Indiana
1 review
0 helpful votes
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We had the best time and Roman was an amazing guide! Highly recommend this tour! Well worth every penny

Date of experience: May 30, 2021
Australia
1 review
0 helpful votes
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So easy!
September 27, 2020

Booking most experiences & receiving tickets so conveniently whilst on holidays makes the trip less stressful. Easy access to mobile ticketing.

Date of experience: September 26, 2020
Australia
1 review
1 helpful vote
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Avoid
Did a no show and failed to refund!

Claimed guide sick
Tgat can happen but not refunding is unacceptable

Date of experience: September 15, 2023
GB
3 reviews
1 helpful vote
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Nice
September 9, 2020

Julia is knowledgeable, certainly new what she was talking about, friendly and talkative. We had an enjoyable afternoon

Date of experience: September 8, 2020
Portugal
1 review
0 helpful votes
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Flawless service!
August 22, 2020

Easy booking and payment. Good selection of competitively priced activities! Would definitely recommend.

Date of experience: August 21, 2020

Overview

GetYourGuide has a rating of 2 stars from 866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GetYourGuide most frequently mention customer service, credit card and meeting point. GetYourGuide ranks 296th among Tours sites.

service
273
value
256
shipping
133
returns
165
quality
230
This company does not typically respond to reviews
+367