A really useful app that is easy to use and has some good tours and activities available. Some are good value.
Easy to use, and great value. I always use when I'm abroad to book the best trips - would recommend to anyone!
Easy to use the trip I booked I would recommend, I did make a change to the planned trip so waiting for a refund but had no hassle, so far I would recommend and I have bookedanother trip with them.
It was excellent. Tom was good and very patient. Had lots of knowledge and answered all questions. Thoroughly enjoyed and would Highly recommend it.
I booked a Bustour with get your guide and everything went very good. The Tour was amazing and Get your guide send a memory before the Trip started.
Great idea. Very easy to use across the city on any transport. No hassles using. Easy to get and use
Did the boat trip to Hydra, Poros and Aegina. Lovely scenery helpful guides and the dolphins complete an awesome trip
We loved our Jack the Ripper tour with guide Jack. Informative, fascinating and Jack was a great guide. Thank you!
We wanted to book an activity and this enabled us to see everything that was available and the prices. The booking system was easy and secure.
Always can find great tours during my vacation and not worry about anything else. Always provides great options for tours.
Well organised and very interesting itinerary. Tour guide was very passionate about Palermo cuisine. He was very engaging. 3 hours was long enough
Everything went perfect. GetYourGuide had the tickets I needed. No hassle at the entrance. Perfect day with the kids.
The price was fair, the service was prompt and our guide was a local with a lifetime of knowledge and it showed. Great experience.
Good day out learning about modern day and history in Belfast, would recommend and good value for money!
The trip the guide we enjoyed it very much! We enjoyed all the history of both countries told by the guide...
The pickup was on time the driver was pleasant and very thorough the tour guide was very professional and knowledgeable and kept us enthralled
We decided to take a huge splurge and paid over $300 for "fast track" avoid the line tickets for a tour to the top of the Eiffel Tower as we were trying to accomodate our daughter with autism (who has trouble in lines). The morning of the tour, we were on track to meet our guide but the metro we were riding stopped underground between two stations for almost thirty minutes. We were unable to get off the metro. We started texting with GetYourGuide as soon as it became clear we might be later than "arrive 15 minutes early." They were on constant communication by text with us, "helping us" by supposedly communicating with our tour guide to let them know our party of five would be a little late. We arrived but could not find our tour guide in the designated spot. No one had seen them or the tour group. We tried to rebook but were told no. We decided to wait in the line and eventually made it to the top of the tower (and thanks to all who were nearby and were patient with my daughter!). Despite being there for a couple hours, we never saw our guide or anyone with GetYourGuide labeling. We were confident that the company would refund our fare since it was out of our control, we were prompt in our communication, and we never saw the guide. I was SO WRONG! Despite multiple phone calls and attempts with their customer service via their WhatsApp chat and the "contact us" on their website, they have continued to kick me down the road, saying things like, "information about a refund will get to your email within a couple days" or "I will talk to a supervisor about this." But despite multiple attempts, I have no refund. I did some research to see if this is a scam of a company that just takes people's money and never provides a tour, but it does seem as though they are a legitimate company... they just have abysmal customer service and no compassion.
The activities are not detailed properly and there is no customer service to help.Be careful before booking.
Absolutely brilliant from start to Finnish will definitely be using again was so easy no stress, fantastic
All the guides very knowledgeable and helpful. No question was too stupid. Will definitely recommend!
Overview
GetYourGuide has a rating of 2 stars from 866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GetYourGuide most frequently mention customer service, credit card and meeting point. GetYourGuide ranks 296th among Tours sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mihkaila, thanks for your review. We’re sorry your experience wasn’t up to scratch. To help us make things right, please send us your booking details at social.support@getyourguide.com from the email you used to make your booking. Make sure to mention the name on your review and we’ll get back to you with a solution.