Tickets download WaS flawless. Easy to find other interesting offers for tours and travel options...
Absolute scam! Will take your money and run. Do not trust this company, go elsewhere for any type of tour
It is a very helpful and easy way to explore the city you visit. Will definitely use on my next trip!
A simple way to arrange trips via app, on line payment, descriptions of trip, meeting points, definitely I can recommend
Highly recommend, fun, enjoyable entertaining, pleasurable, exactly as I hoped. Weather was perfect. On time.
Individual trip, miraculous miradauros! All day long with such attractions as swimming on winter time in Atlantic!
Good customer service. It was a great experience. The route is beautiful and well explained. Very fun!
I love booking all my activities with this app, it's really good, well organized and helpful. I'll be keep using it.
Thank you for the fantastic trip, very safe pilot who knew what he was doing. Great scenery, landing perfect
... with a great guide (sympathetic, knowledge, passion), super insider-tips (not only common places/dishes) and small groups.
Horrible policies, false advertising, lack of communication, unclear information and refusal for refund
Hi Roni, thanks for your feedback. We're sorry to hear you feel that way. We'd like to look into it and know what happened. Please send us your booking number to social.support@getyourguide.com and we'll get back to you. Thanks!
They provide me with lots of options to make my journey more interesting. The quality is generally acceptable.
Fraudulent brokers. Avoid them. No one showed up for my prepaid airport taxi. And they haven't answered me since.
Hey Stone! We're sorry to hear about that and we'd like to take a look at your case. Please, send us your booking details to: social.support@getyourguide.com and we'll be happy to review your case. Thanks!
Literally amazing, booked tickets last minute at a great price! Awesome experience that I nor my kids will ever forget. Thank you!
The website is easy to navigate. We booked tickets for Teamlab in Tokyo, the transaction was easy and with no problems.
We had a fantastic trip on 29th September. Our bus driver Duffy was amazing full of interesting knowledge. He made our trip a fabulous one
Was the best way to see Uluru by Segway. Easy to ride and tour guides were very professional and knowledgeable. Highly recommend this tour.
Until Covid broke out we used it abroad - now we use it also to discover our hometown Berlin. The app is reliable and very easy to use.
Best tour Nice-Antibes-Monaco, so amaizing gid Ben Ali, beautiful views and the best memories! I liked so much!
Very poor customer service. We booked a Rome underground tour over a month in advance, which was confirmed and automatically paid for 24 hours prior and then with less then 15 hours left they told us it was cancelled by their tour operator because of a protest planned in Rome. Not sure where this protest was, but it wasn't at the Colosseum, as we were there anyways around the time our tour was to occur.
Yes, GYG is not the tour operator, but they made no effort to put us with another tour, tour group or tour provider. They just informed us that they are cancelling it and will be refunding your money sometime in the next 7-8 days.
We were then left scrambling to find last minute tickets the night before, but we could not get underground tickets, as we knew those sell out fast.
It's brutal that they will fully charge you 100% of the fee if you cancel with less then 24 hours, yet they can cancel with less then 24 hours and at no penalty to them or offering up of a discount elsewhere, etc.
The previous day we were in Vatican / Sistine tour booked through Viator and they informed us that they weren't able to get the audioguides we had booked. We showed up and without us saying anything, they paired us up with the Italian group tour leader and he brought us inside and he purchased English audioguides out of his pocket (assumed he was reimbursed by Viator), then sent us on our way for the self-guided tour we had booked. Viator went out of their way to make our booking correct, without us evening saying anything.
Get Your Guide did nothing for us.
We will not book with them again and we would never recommend them to others due to their customer service shortfall.
Thanks for your feedback, Derek. We're so sorry, you had this experience with our service. We know, it doesn't change what happened, but we want to offer you the best possible customer care! Please send us your booking details at social.support@getyourguide.com from the same email address you used to make your booking, mentioning this review and we'll look into your case as soon as possible. Thank you!
Overview
GetYourGuide has a rating of 2 stars from 866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GetYourGuide most frequently mention customer service, credit card and meeting point. GetYourGuide ranks 296th among Tours sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, we're sorry you feel this way. We'd like to understand what happened and work on a solution for you. Please send us your booking details at social.support@getyourguide.com, also mentioning this review and we'll get back to you shortly. Thanks for your support!