GetYourGuide

Our guide Alessandro was the best & made the entire experience relaxing and totally enjoyable even with the 300 steps. LOL!
Do the lunch too, fantastic, pesto was out of this world.
Highly recommend you cannot do Italy and not see these villages!
Thanks again to Alessandro and Roberto our driver who was prompt and excellent at his duties.

I wanted to visit the Vatican museums but I didn't find any tickets on the Vatican's website hence I started to look for alternatives. Get your guide isn't cheap for sure, you get to pay more for a 2 hour service but at the end I found it worth it. First of all I got to visit exactly when I wanted without queuing and secondly one can't visit these museums without a guide as it would be impossible to understand not to mention become to know some curiosities behind certain things. It was a lovely experience. Tip -use the app and find discount vouchers.

They cancelled my reservation because I lost de original credit card used to book the tour.
Even if the message they send me said that there was no problem using another card.
They wanted me to provided a signed statement by my bank, attesting that my card was lost and replaced.
In the end, the tour booked months ago which was the highlight of our family trip was not possible.

And I did not talk about the mediocre customer service displayed.

Bad (and last) experience overall!

I booked this full day tour to Windsor Castle, Bath, and Stonehenge for myself, my husband, and my daughter. We arrived early because the meeting point to board the tour bus was not clear We walked a city block trying to find our tour bus and asking everyone that worked around there. The local phone number did not work even when the local individuals tried to call and help. Finally reached the toll free number to be told they could do nothing. Our money was taken with no tour and they lied saying we had cancelled which we did not. We were even denied a refund because they lied and said we cancelled. Do not use this place. They will take your money and give you no tour. Buyer Beware!

The getyourguide.com platform is the worst I have ever experienced. After paying and receiving confirmation for my tour, the tour guide never showed up on the day and time of the tour. I complained right away after half an hour passed and requested refund. It has been days so far and there is no acknowledgement of the issue or promise of refund. Let alone that we didn't have the tour and it was too late to book an alternative. I didn't have any problems with other booking platforms like tripadvisor and viator.
Update: after submitting this review, the company emailed me an apology and a commitment to refund me.

Due to an extreme hot weather alert we had to cancel. The provider was there to give a refund, however, Get your Guide refused to cooperate. So no refund... Do you expect people to go and do outdoor activities in extremely dangerous conditions?! What a scam.

Beware… I booked for a cruise dinner in Paris. They sent me a email that they will start boarding 15 min before the time to sail. I arrived there to find out the sailed early and I should have gotten an email with the new times. Well no email and they will not refund me anything. I even spoke to the online chat at 7:40 and he never mentioned it. Scammers

My wife and I booked a slingshot rental while in Cape Canaveral for the day while on a cruise. Upon getting to the location, we were informed e did not hae a reservation. Despite having a booking number and confirmation from get your guide. I spoke with customer service, they apologized and said we would be compensated for any Uber rides we had to use for the day since it was too late to make any other plans. We submitted receipts for the Uber rides and even after several attempts, no response. Do yourself a favor, book with Viator, much better experience. I would not trust this company at all, why take the risk?