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GiftTree

How would you rate GiftTree?
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California
1 review
0 helpful votes
Follow Gerald R.
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Well, I like your products, but your delivery service not so much. As an example, on this current order, which I purchased on August 13, I gave you a delivery date of August 28.That's 15 days to get the package there. I have now received a message that it will not be delivered until August 31.
That is after the recipient's birthday. How is the package going out by covered wagon?

GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 24, 2023
Sara M. GiftTree Rep
over a year old

We apologize for any inconvenience caused by the delay in delivery. Rest assured, we take your feedback seriously and will work diligently to improve our delivery service. We appreciate your patience and understanding.

Indiana
1 review
0 helpful votes
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Easy to maneuver website, good product line, no shipping...
August 10, 2023
Updated review

Easy to maneuver website, good product line, no shipping charges for normal shipping dates, easy processing of the order, not even a processing fee! The easier the better, and that's what this was! Customer service has been superb when I have had questions. Thanks!

Date of experience: August 10, 2023
Sara M. GiftTree Rep
over a year old

Thank you for your kind words! We're thrilled to hear that you found our website easy to navigate, enjoyed our product line, and appreciated our straightforward ordering process. Providing excellent customer service is our top priority, and we're glad to hear that we could assist you when needed. We look forward to serving you again in the future!


Great Experience
December 16, 2021
Previous review

As a first-time user of Gift Tree, I wasn't sure what to expect. My sales reps could not have been nicer and more helpful. They took all the time I needed to get my order for 3 gift towers placed. They took care of everything I ordered, including very specialized gift cards, and 3 different addresses. When one address came through as an error, I got an immediate email, which I responded to and everything was resolved. I love that they sent emails as to when items were shipped, and then when they were delivered. I am very pleased with my experience and would definitely use them again. Not to mention the free shipping on the items I ordered. They were delivered 2 days earlier than expected. The small charge for handling is nothing compared to the exorbitant shipping charges and additional surcharges from other companies. A great experience!

Date of experience: December 16, 2021
GB
10 reviews
17 helpful votes
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Lifesaver
March 15, 2024

This store has been my lifesaver on so many occasions. I am kind of a clumsy guy who always remembers to buy a gift when needed in the last hour 🥴
And just remembered that I have never written a review at least to thank them for their amazing service and show how happy I am that I have discovered them. Now, whenever I have occasion for a gift, I turn to their website and see if I can find something appropriate. And I always do 😀
The gifts come in nice and fancy packages, the prices are affordable and the delivery is fast. Also, they have a remarkable assortment so it is not tricky to find something for whatever occasion it is.

Date of experience: March 15, 2024
Massachusetts
1 review
0 helpful votes
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Changed prices
December 18, 2023

BUYER BEWARE: Received catalog. Called to order gift baskets and the prices they quoted on phone were NOT the price in catalog. They increased price by approximately 20 dollars per basket. If I were in a store and there was a price on an item...they could not charge me more at the cash register. This is just wrong. They said in the back of the catalog it says prices are subject to change. I looked. In the smallest print possible at the very bottom of catalog it says that. No one would see it if they weren't told where to look. This is WRONG. I won't buy from them again because I cannot trust their catalog is a true reflection of their prices.

Date of experience: December 18, 2023
Sara M. GiftTree Rep
over a year old

We understand your concern and apologize for any confusion. Our catalogs are prepared months in advance, and unforeseen cost increases in gourmet goods may necessitate price adjustments. We acknowledge the importance of transparency and will explore ways to enhance visibility on potential price changes in future catalogs. We value your feedback and regret any inconvenience caused. If there's anything specific we can do to address your concerns, please reach out, and we'll do our best to assist.

New York
1 review
3 helpful votes
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I ordered the largest basket for my husband for Christmas. It was a beautiful basket filled with chocolates including three full size boxes. Instead, I received the cheapest version of the basket. It was much smaller, lacked all the decorations, and was missing several items including the three full size boxes. When I called customer service the message said they would contact me at their earliest convenience. What does that mean?! A day, a week, A YEAR?! My poor husband was so excited to get this and now he's just sad.

GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 22, 2022
Wisconsin
1 review
0 helpful votes
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They threw my gift over the fence to "deliver" it
February 18, 2022

Good overall website. Ordering was easy, got 10% off at checkout. Awesome. And then they delivered my gift by throwing it over my recipient's fence into the snow, and y'all offered a $10 refund. Unacceptable.

Date of experience: February 18, 2022
Washington
1 review
0 helpful votes
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Awesome gift!
May 18, 2022

Ordered my engraved wine box and was incredibly surprised and stoked to have received it the very next day - i did not ask for expedited shipping! What service! The gift is exactly what we wanted to honor a co-worker! So impressed with everything we've gotten through GiftTree. Thank you!

Date of experience: May 18, 2022
Canada
1 review
0 helpful votes
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First Time Customer
February 28, 2022

Excellent experience, so far. I ordered 2 baskets as a "Thank You" gift for friends in the U.S., who were very pleasantly surprised when they arrived. Ordering from Canada went flawlessly.
Would definitely order again from GiftTree.

Date of experience: February 28, 2022
Missouri
4 reviews
0 helpful votes
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The Perfect Gift!
February 27, 2021

There is a wide selection of gifts to choose from. Excellent prices and knowledgeable, friendly customer service staff makes shopping easy. Secure delivery makes using GiftTree your best option. I have been extremely satisfied with all my purchases.

Date of experience: February 27, 2021
California
1 review
0 helpful votes
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More Paper Than Produce
August 12, 2022

Pros: Delivery showed up exactly when scheduled.
Presentation was fantastic
Included items (produce) were very fresh in taste and appearance
Cons: Seemingly more paper/padding than produce/other items

Take away: Splurge on the more expensive packages if you want a more fuller experience to be delivered. Both metaphorically and literally.

Date of experience: August 12, 2022
Sara M. GiftTree Rep
over a year old

Hi Morribb,
Thank you so much for the kind words and feedback! We do tend to need a little more packaging when produce is involved to ensure the contents arrive in tip-top shape and without any bruising while going through the shipping channels. We value your continued business and look forward to many more wonderful gifting occasions with you! Please don't hesitate to reach out if there is anything we can do.

Best Regards,
Sara M.

North Carolina
2 reviews
1 helpful vote
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Late delivery despite extra fee
July 21, 2021

I paid extra money for these to be delivered by a certain date because the recipient was leaving town afterwards. They arrived the following day instead despite me paying extra, so she didn't receive them (her mother did). I would never recommend this company.

GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 21, 2021
Connecticut
1 review
0 helpful votes
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These were all gifts for others so not sure yet how well they were received by our clients. My call to customer service was good. I had inadvertently put in the wrong street # and it was promptly corrected.

Date of experience: December 19, 2022
Colorado
1 review
0 helpful votes
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Thank you for making it easy to purchase gifts for multiple people. My only issue is that I ordered 3 champagne crates and none of them were available. The agent that answered the phone was able to get a replacement, but it definitely caused anxiety if they would arrive on time.

Date of experience: December 16, 2022
Pennsylvania
1 review
0 helpful votes
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Great experience!
February 25, 2021

Ordered late Sunday evening for Tuesday delivery in Philadelphia, and it went off without a hitch. Perfect way to celebrate our son-in-law earning his PhD in these pandemic times when we could not be together. I will definitely look to GiftTree again when I need a gift basket delivered. Thank you!

Date of experience: February 25, 2021
Maryland
1 review
0 helpful votes
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Tree of Life
February 18, 2019

Ordered for a friend. I did not see the gift but she told me it was gorgeous. I would definitely order again. I've used this company several times and the recipients have always said the gifts were beautiful

Date of experience: February 17, 2019
Sara M. GiftTree Rep
over a year old

Debbie. The Tree of life is such an amazing gift, I am so excited that your friend loves it. Thank you for giving us a chance to help you with your gifts. If you ever have any questions in the future please feel free to call us at 1-800-379-4065 or we have Live chat, we would love to help!

Thank you,
Monica

Oregon
1 review
0 helpful votes
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Was just what I was looking for
June 20, 2022

Arrived nicely packaged with all the treats I was expecting. Gift was enjoyed thoroughly by it's recipient and was a perfect option for the "someone who has everything" but whom would never splurge on this type of stuff.

Date of experience: June 20, 2022
Oklahoma
1 review
0 helpful votes
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I have nothing but glowing feedback from any time I've sent a GiftTree basket. It always makes the recipient feel so loved and appreciated, and having gotten one myself, there's just something magical about unwrapping that basket and going through the goodies inside. It's like Christmas every time!

Date of experience: June 13, 2023
Texas
2 reviews
0 helpful votes
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Great Quality Gifts
September 16, 2021

I have ordered several gift baskets over the years. And recently, I was able to get free shipping for gifts delivered in the mainland and the ones shipped to Hawaii were free but charged $9.95 for Fed Ex. Everyone actually received their gifts 1 day ahead. Just keep in mind that they are not sent as pictured in the photos, but are packaged carefully for shipping reasons in the basket, in a lined cooler with ice packs which is so great because I was afraid of the chocolates melting. I always pay extra foe the personalized ribbon and everyone always love it. These make awesome gifts for any occasion and even better when they're on sale.

Date of experience: September 16, 2021
France
1 review
0 helpful votes
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Usually, I've had a very good experience with GiftTree; however, this time the package I ordered arrived one day later than the requested date. Otherwise, the receiver was very satisfied with the gift.
In future, it would be great to see a wider selection of products that are vegan or vegetarian-friendly.

Date of experience: February 12, 2023
Florida
1 review
0 helpful votes
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Sympathy For A Friend
April 13, 2021

My best friend lost her husband of 24 years to heart failure and kidney cancer. She never liked receiving flowers from him on any occasion, but he would buy them for her anyway because that's what gentlemen do. Being her friend for 35 yrs I had to come up with something else because after losing her husband she's really going to dislike flowers. She sent me a text after receiving her basket writing " Thank you so much for the basket. Love it!."

Date of experience: April 13, 2021

Overview

GiftTree has a rating of 3.5 stars from 1,897 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping and fruit basket. GiftTree ranks 112th among Gift Baskets sites.

service
296
quality
1,152

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17,503 reviews