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GiftTree Reviews Summary
GiftTree has a rating of 3.5 stars from 1,897 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping and fruit basket. GiftTree ranks 2nd among Gift Baskets sites.
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This store has been my lifesaver on so many occasions. I am kind of a clumsy guy who always remembers to buy a gift when needed in the last hour 🥴
And just remembered that I have never written a review at least to thank them for their amazing service and show how happy I am that I have discovered them. Now, whenever I have occasion for a gift, I turn to their website and see if I can find something appropriate. And I always do 😀
The gifts come in nice and fancy packages, the prices are affordable and the delivery is fast. Also, they have a remarkable assortment so it is not tricky to find something for whatever occasion it is.
I SHOULD HAVE CHECKED THE REVIEWS BEFORE I BUY FROM GiftTree. Had the same problem as other customers ordering in advance to make sure it will arrive on Christmas time. One basket arrived three days after Christmas, second 6 days later and third basket arrived 13 days after Christmas! On top of that people that received the third basket are close enough to us to send us pictures of the basket all messed up and with cheap products in it. We spent $430 for cheap snacks! The first two baskets were sent to important people to us for appreciation, we feel so uncomfortable! On Jan 2nd I called to complain about the lateness of the first two baskets and that the third basket wasn't received at all! Guy called James told me the same thing as other unhappy customers. The delivery was only for an "estimated date" and he refused to give back any refund. I asked for a refund on the third basket that wasn't received at all and he said they have to investigate with posts and he accused me of giving the wrong address. So unprofessional! He said he will send me an email. I never received an email or refund from them and later that day the basket was delivered to the right address, almost two weeks from the day I ordered it. I will never use GiftTree again!
BUYER BEWARE: Received catalog. Called to order gift baskets and the prices they quoted on phone were NOT the price in catalog. They increased price by approximately 20 dollars per basket. If I were in a store and there was a price on an item...they could not charge me more at the cash register. This is just wrong. They said in the back of the catalog it says prices are subject to change. I looked. In the smallest print possible at the very bottom of catalog it says that. No one would see it if they weren't told where to look. This is WRONG. I won't buy from them again because I cannot trust their catalog is a true reflection of their prices.
We understand your concern and apologize for any confusion. Our catalogs are prepared months in advance, and unforeseen cost increases in gourmet goods may necessitate price adjustments. We acknowledge the importance of transparency and will explore ways to enhance visibility on potential price changes in future catalogs. We value your feedback and regret any inconvenience caused. If there's anything specific we can do to address your concerns, please reach out, and we'll do our best to assist.
After an issue with getting gift delivered on time, your rep James went above and beyond to make sure it arrived timely. He is a gem...thanks, James!
Thank you for sharing your experience! We're thrilled to hear that James provided exceptional service and ensured your gift arrived on time. We'll be sure to pass along your kind words to him!
The item never arrived. I ordered it for a funeral, and it did not arrive. The funeral will take place early tomorrow morning, and I will not get it in time.
I would like a full refund.
We are truly sorry for the untimely delivery, especially during such a sensitive occasion. Your order was comped as a gesture of goodwill, and we deeply regret any distress caused. Our condolences for your loss, and we appreciate your understanding during this difficult time. If there's anything more we can do, please let us know.
Perfect farewell gift for colleague! Selected Next Day delivery option and received early the next day. Thank you!
We're thrilled to have been a part of your colleague's farewell with our timely delivery! Thank you for choosing GiftTree for such a special occasion.
Great products, good selection, easy to use. Delivered on time.
Thank you for your wonderful feedback! We're delighted to hear that you found our products great, our selection satisfactory, and our service convenient. We appreciate your support!
Easy to use site thank you. Great packaging and timely service
Thank you for your kind words! We're thrilled to hear that you found our website easy to use and that you were pleased with our packaging and timely service. Your satisfaction is our top priority!
Very good it arrive on tine to my son and he enjoy it a lot
We're delighted to hear that your son enjoyed his gift and that it arrived on time! Thank you for your kind words, and we're glad to offer a variety of nice gifts for every occasion.
Well, I like your products, but your delivery service not so much. As an example, on this current order, which I purchased on August 13, I gave you a delivery date of August 28.That's 15 days to get the package there. I have now received a message that it will not be delivered until August 31.
That is after the recipient's birthday. How is the package going out by covered wagon?
We apologize for any inconvenience caused by the delay in delivery. Rest assured, we take your feedback seriously and will work diligently to improve our delivery service. We appreciate your patience and understanding.
Not impressed when I ordered two cheese baskets worth $200 and $150 each and the cheese arrives completely melted. ARE YOU KIDDING ME!? This is now not able to be consumed. I looked to see what kind of ice packs are in the packages and there is 1-2 packs of not great ULINE packs that only last maybe 8 hours when my baskets we're delivered in 2 days. UNBELIEVEABLE. NEVER ORDERING FROM GIFT TREE AGAIN.
We're deeply sorry to hear about your disappointing experience. This is certainly not the level of quality we aim to provide. We sincerely apologize for the inconvenience caused and will take immediate steps to address this issue.
Easy order process delivered as stated and great messaging along the way untill delivery.
A great service
Thankyou
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our ordering process, delivery, and messaging. Your satisfaction means the world to us!
I have used your service for years for both personal and corporate gifts. Both your products and service have been excellent.
Thank you for being a loyal customer! We're delighted to have been a part of your special occasions, both personal and corporate. Your continued support means everything to us, and we look forward to serving you for many more years to come.
Excellent selection. Prompt delivery. Every basket I've sent for years has been loved by the recipient.
The gifts are amazing and they have gifts for every price point! The website is easy to navigate and I will definitely use again!
We're thrilled to hear that you loved our gifts and found our website easy to navigate! Thank you for your kind words, and we look forward to serving you again in the future.
Always a good one. The selection is good and varied. The website is easy to use the prices are good and so are the arrangements.
Thank you for your wonderful feedback! We're delighted that you appreciate our varied selection, user-friendly website, reasonable prices, and quality arrangements. Your satisfaction is our priority, and we look forward to providing you with more great experiences in the future!
Gift was delivered on time and was completely satisfied with items
We're thrilled to hear that your gift arrived on time and met your expectations! Thank you for choosing GiftTree, and we look forward to serving you again in the future.
I was a little leery.but it was a great gift!
Everything was perfect! I
It surprised my family & they will enjoy it.
I WILL DEFINITELY ORDER AGAIN.
THANK YOU.
We're thrilled to have exceeded your expectations! Thank you for giving us the opportunity to surprise your family with a great gift. We can't wait to serve you again in the future!
The delivery was late by a day and threw off the timing of my surprise. There was no email or notification letting me know of this delay. Disappointed.
We apologize for the inconvenience caused by the delayed delivery and the lack of notification. Your feedback is invaluable, and we'll work to ensure better communication in the future. Thank you for bringing this to our attention.
Was a little difficult to enter my info. Product has not shipped yet. Due for September.
We apologize for any difficulty you experienced entering your information, and we appreciate your patience as we processed your order. If you have any further concerns or questions, please don't hesitate to reach out to us.
Easy to maneuver website, good product line, no shipping charges for normal shipping dates, easy processing of the order, not even a processing fee! The easier the better, and that's what this was! Customer service has been superb when I have had questions. Thanks!
Thank you for your kind words! We're thrilled to hear that you found our website easy to navigate, enjoyed our product line, and appreciated our straightforward ordering process. Providing excellent customer service is our top priority, and we're glad to hear that we could assist you when needed. We look forward to serving you again in the future!
As a first-time user of Gift Tree, I wasn't sure what to expect. My sales reps could not have been nicer and more helpful. They took all the time I needed to get my order for 3 gift towers placed. They took care of everything I ordered, including very specialized gift cards, and 3 different addresses. When one address came through as an error, I got an immediate email, which I responded to and everything was resolved. I love that they sent emails as to when items were shipped, and then when they were delivered. I am very pleased with my experience and would definitely use them again. Not to mention the free shipping on the items I ordered. They were delivered 2 days earlier than expected. The small charge for handling is nothing compared to the exorbitant shipping charges and additional surcharges from other companies. A great experience!
From the business
Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We deeply regret the frustrations caused by the delayed deliveries and the condition of the baskets. We apologize for any discomfort this has caused, especially during such important celebrations. The expedited shipping option was strongly recommended to ensure Christmas arrival.
Regarding the initially delayed third basket, we understand your concern, and we're grateful that FedEx was able to locate and add the unit number, enabling the delivery to be completed.
In regards to your conversation with James, we're sorry for any confusion or frustration caused by the communication. We take your feedback seriously and will address this internally to improve our customer service.
As a gesture of goodwill, we'd like to offer a partial refund for the inconvenience you've experienced. Additionally, we'll be sending you a gift card via email as our way of apologizing for the substitutions made in your gift basket. We value your business and the opportunity to make this right. Thank you for bringing this to our attention, and we hope to have the chance to regain your trust in the future.