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GiftTree has a rating of 4.3 stars from 1,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping, and fruit basket. GiftTree ranks 1st among Gift Baskets sites.
Proactively asks for customer feedback
This company responds to reviews on average within 26 days
17,563 reviews
This store has been my lifesaver on so many occasions. I am kind of a clumsy guy who always remembers to buy a gift when needed in the last hour 🥴 And just remembered that I have never written a review at least to thank them for their amazing service and show how happy I am that I have discovered them. Now, whenever I have occasion for a gift, I turn to their website and see if I can find something appropriate. And I always do 😀 The gifts come in nice and fancy packages, the prices are affordable and the delivery is fast. Also, they have a remarkable assortment so it is not tricky to find something for whatever occasion it is.
I paid extra to have the basket delivered on Friday and it didn't delivery until Monday after 6 p.m. If you are going to offer expedited delivery at a cost, then you need to get it there when you say you will.
This store has been my lifesaver on so many occasions. I am kind of a clumsy guy who always remembers to buy a gift when needed in the last hour 🥴
And just remembered that I have never written a review at least to thank them for their amazing service and show how happy I am that I have discovered them. Now, whenever I have occasion for a gift, I turn to their website and see if I can find something appropriate. And I always do 😀
The gifts come in nice and fancy packages, the prices are affordable and the delivery is fast. Also, they have a remarkable assortment so it is not tricky to find something for whatever occasion it is.
Quick and simple order for wine. Added the "GET WELL" card option for a personalized touch.
My orders have been what I expected them to be and delivered on the day promised
Wine basket gift for my father. He was thrilled with the wine and you made his day with a beautifully put together gift basket and it was delivered ahead of schedule! Awesome work. Thank you! Will continue to order from GiftTree.
Randomly selected on internet search
The gift box did not arrive as it was dispayed in the image. Quite disappointed.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The product ordered was one week late getting out and delivered. Once I realized it and called customer service, it was taken care of very professionally and very quickly! Thanks!
Extremely professional and prompt in the resolution!!
Everything was great and it was received very well, just wish I could have had it delivered the same day I ordered it. Also, a suggestion - offer gluten free options
They had the options I wanted
They had the options I wanted
I love using Gift Tree for all my special events, birthdays and weddings for all my out of town giving. Great selection, service and the gifts always arrive on time.
Family birthday
A delightful experience all around - I love shopping at Gift Tree. They always have just what I want and get it shipped there in time.
Previous order
We placed an order with you from Vancouver, BC to a southern state with great success. Clients loved the package so we chose to use your service again!
Thank you!
Update: sent email via contact form on their site, not only did they email back, they also called me! During the time I submitted the contact form, another rep reached out to verify if I wanted to sign my name on the gift being sent, I did, so double score for Gift Tree.
Original issue: Promo code did not apply to item ordered. Even though, TWO promo codes provided by the company. Seriously mislead.
Summary, if you have an issue, just reach out to them, they will promptly make it right.
Usually had good experience, however, not applying promo codes provided is problem.
I paid extra to have the basket delivered on Friday and it didn't delivery until Monday after 6 p.m. If you are going to offer expedited delivery at a cost, then you need to get it there when you say you will.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It was a last minute order and was delivered within one day! The items in the gift basket were quality products as shown on the site.
Happy with the service!
My family members enjoyed the surprise gift. They look forward to enjoying the basket with holiday guests this season.
I liked the options offered and the baskets seemed to offer more interesting options rather than just sausages and cheese or cookies.
Poor service, I found one gift was not delivered on time and asked for help right away, but you asked me to contact UPS for this gift. This is incredible as I booked the gift from you and you should contact UPS for tracking. I wrote many emails expressing my concerns, but end up the gift was not found and missed the Christmas Holiday. You conducted the survey too late, it's about one week late after my request delivery date. The missed gift was for my important customer!
I may not choose gift tree anymore.
I'm not sure if product was delivered yet. Today is 8/8. It was supposed to be delivered on 8/5. I've received no update. Please let me know.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Nanee,
I deeply apologize for the weather delay! There were high winds through the Memphis FedEx hub which caused this to be delayed. Because of the perishable contents, I've set up a replacement that will be arriving tomorrow via overnight service. Please respond to my email if there is anything further I can do to assist!
Best Regards,
Sara M.
I had a gift basket sent to a very dear friend and she just loved the basket! She was very happy with it. Thank you for your help with this.
I saw the beautiful gift baskets online and thought that would be a great gift.
Very smooth process, and I liked the idea of being able to select the delivery date.
Sounds like a good combination of wines and treats. After all, we're partial to California products.
Nice combination of wine and treats.
Sounds like a good combination of wines and treats. After all, we're partial to California products.
Product never shipped on time. Was supposed to be a going away present for a long time employee. Was left hanging with no present at the last moment. Very disappointed.
CS rep was helpful but unfortunately not able to solve the issue other than to issue a refund.
Good reviews online.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I order for employees that are sick, surgery, deaths and births. I get numerous positive responses with the baskets.
It was great having you GiftTree. It was all so sorted. Good products, good service, quality products and proper presentation. The Gourmet gift basket was a hit with the recepients. Alot more stuff in the website to choose from. Would recommend.
What a fun way to celebrate a 21st birthday! The custom box makes a great keepsake. Super fast delivery!
I love your range of gifts. Perfect for me (in Australia) to send a gift to my American friend!
I have used Gifttree several times. Always happy with the quality and service.
Great range of gift ideas. I will be back! So good to be able to order a gift for my American friend online!
Have used this site before.
Ease of purchase and payment! Good range of gift ideas.
Have used Gifttree on a number of occasions. Great for international gifts! Fuss-free
I was easily able to navigate Gift Tree website and it was easy to place an order. Thank you!
I found what I wanted through GiftTree. I appreciated the $20 off.
The recipient said, "Thank you for such an awesome gift!". The item was ordered and delivered without incident, on time and as described.
I found Gift Tree when searching for gift baskets online. I have sent items two times now using Gift Tree and both times I have been more than satisfied with this delivery service and the selections that it offers.
So thankful for this service! Our client was so grateful and so amazed by their fruit basket. Thank you!
Gain trust and grow your business with customer reviews.
Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.
We define generosity.
GiftTree is proud to bear the pomegranate as our emblem, as it perfectly embodies our approach to designing and curating our gifts. Spanning continents and cultures, the pomegranate has served as a symbol of generosity since ancient times. When extended as an offering, pomegranates signify good will and the best intentions from one heart to another. The pomegranate is, essentially, who we are at our core - defining generosity.
We aspire to inspire.
The good taste that each gift embodies—and the uncompromising quality we guarantee—assures you that whatever you choose to send will inspire genuine delight and gratitude from friends, family and business associates. You’ll be making a lasting impression.
Exclusive keepsake containers.
The presentation of your gift is carefully planned to maximize the “wow” effect at first sight. Ordinary boxes won’t do. We design shapes, choose colors and select durable, luxurious materials for all our signature trays, baskets and chests. As a result, they can be repurposed for years, granting your gift impressive staying power.
Your gift will be swiftly on its way.
The vast majority of gifts ship the day you order them…from whichever of our three locations is closest to the shipping address. If you are a last-minute person, this is music to your ears.
Personalization & business identity.
Would you like to display a name, message or business logo on your gift? We will engrave, emboss, monogram or imprint your message. And here’s the best news: in most cases, we need only one day to do it!
Hi Sabrina,
First and foremost, we are sorry that your client received their gift after Christmas. We have not and would never instruct a customer to contact UPS, the amount of time that can take to not receive any further information would be counterproductive and I greatly apologize if that is the impression you were given. In reviewing the conversations, we did initially believe the package had encountered a delay, which is more common in the month of December due to the holiday volume. After the tracking showed no additional movements, we opened a trace with UPS on our end and immediately issued a gift card to cover the cost of replacing the gift. The initial gift may still arrive and if that happens, we will not charge for the duplicates! We greatly apologize again that this package was lost in transit.
Best regards,
Sara M.