GiftTree has a rating of 3.2 stars from 1,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping, and fruit basket. GiftTree ranks 2nd among Gift Baskets sites.
This store has been my lifesaver on so many occasions. I am kind of a clumsy guy who always remembers to buy a gift when needed in the last hour 🥴 And just remembered that I have never written a review at least to thank them for their amazing service and show how happy I am that I have discovered them. Now, whenever I have occasion for a gift, I turn to their website and see if I can find something appropriate. And I always do 😀 The gifts come in nice and fancy packages, the prices are affordable and the delivery is fast. Also, they have a remarkable assortment so it is not tricky to find something for whatever occasion it is.
Are there even any words? Gift basket delivery was late, so my mother in laws birthday was over, you can see what they advertise vs what they deliver... and as for the wine? Cheap moscato that even had a "great value" sticker on it...
Customer service was outstanding. I used the live chat feature on the website to determine what happened with the gift I had sent out for my father. It was expected to be delivered on 2/22, but the shipping label read that a label had been created, but the product had never arrived. The online rep I talked to was amazing. Quickly pulled up my account and was as puzzled as I was about why it was delayed. Offered a better shipping option, but unfortunately we were delivering to a PO Box so the same shipping applied. She requested to resend the item, which arrived four days later with accurate shipping update details. To top it off, my father loved the gift! Excellent service!
Great gift options
Always happy with your service and products, I have used Gift Tree many times and anyone that I have ever sent their products to are always impressed. The site has a lot of options to choose from and the gifts always arrive on time and the presentation is always perfect.
The gold "50" wine stopper with Crystal studs was purchased as part of a 50 th wedding anniversary gift. It came in a nice little gold box with a ribbon bow and was set in white silk. Nice presentation. Not of high quality, but nice for a little extra gift.
Just came upon it while searching and found just the right gift and price range.
I ordered from Gift Tree for my Mom's birthday and it was the best surprise! It's nice to change it up a little and Gift Tree had a unique selection. It was delivered in perfect timing and she loved everything in it. If you're a wine and cheese lover I highly recommend.
Ordered xmas basket and some of the fruit was rotten. Called and gave my phone # to automated system to hold my place in line and get a call back but never got the call. Emailed and got a response asking for pictures. I sent them and never heard back
Hi April,
It pains me to see how we've failed you as a customer and I'm truly sorry for letting you down. Please reach me at reviews@gifttree.com with your order ID or phone number on file. I'd like to make this right with you and investigate how this happened! We can do better and will continue working each day towards 100% customer satisfaction.
Best Regards,
Sara M.
Ordered a $ 100+ fruit basket for my son-in-laws brother on the 16th of September. Their father whom I known for decades died unexpectedly. It is now the16th of October. And still no fruit. It is yet to be delivered! Yelp website gives them the same type of horrid reviews. Called Gift Tree. Asked them to send an apology note and a small gift. They do not want to do anything. Do not do business with this organization. I did not check the is company out. But please do so.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I had no problems doing my order. I am a senior so not too good at doing things on line. I made a phone call and very easily was able to place my order.
The person I spoke with was very helpful. I order went through and arrived at the destination successfully.
Thank you.
I was expecting to receive a good looking basket full of things I can gift (obviously the reason behind the purchase). I needed to go to the store to buy completely new items and a new basket in order not to be ashamed at the one that came from Gifttree.
I thought that the reviews were honest and was looking forward to seeing a beautiful basket I can give.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Natalia,
Thank you for your honest comments and for taking the time to write us a review! It pains me to know we did not hit the mark on your gift and I've left you a voicemail in hopes we can make this a better experience. Please reach me if there is anything at all I can do!
Best Regards,
Sara M.
The product was fine; the delivery was deficient.
I received an email that my gift was delivered; I thought it very strange that I heard nothing from the person who was supposed to receive it. After 2 days, I texted him and asked if he were at home - explaining that I had sent something and was told the gift was delivered. He was at home and the gift was not there. Upon searching his neighborhood, he found it on a neighbor's porch. The neighbor was away and the package sat there for 2 days. That is unacceptable to me!
I saw that calls could only be answered M-F. Then I saw a section to email and did that. Then my return email stated that I would receive a response M-F. There needs to be someone who can handle problems - we do not live in a M-F world.
I have used GiftTree before with great results.
Wanted to order multiple items with engraving. Had to work around the system and was a bit aggravating. I have now received the product and very nice. Product is what I expected and engraving really sets off beautifully.
Rep very helpful to me in navigating the order process.
Used them previously for gift baskets.
Mary,
Thank you for shopping with us and sharing where the ordering experience could be better! We truly appreciate the insight into what worked well and we will be discussing your feedback with our planning team for next year. We are thrilled to hear everything was received beautifully. Please don't hesitate to reach us if there is ever anything else we can do!
Best Regards,
Sara M.
Wanted to order multiple items with engraving. Had to work around the system and was a bit aggravating.
Birthday gift
I don't understand why they charge a delivery fee to deliver on a certain date, when the package arrived in the date that was free. And please, don't give a gift card for the fee when I will never use this service again!
The rep were nice, but per their supervisor nothing that could be done with refunding the delivery fee! Terrible service! I do not need a gift card to buy yet another over priced gift basket!
I had ordered a gift basket last year (2020) and during the height of COVID (April 2020) the gift was delivered on the date it said and even the time requested, what happened?
They looked good.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Easiest customer service contact in the history of the world! I misspelled the last name of the person I was sending to—I did my order online—-and realized my mistake. I called the customer service number and expected a long hold and nightmare on the other end. I got a person and had it fixed with confirmation in under 2 minutes! I'll use them again!
I was late in ordering a gift for my mom's birthday, mostly because I didn't know what to get her. I ordered a gift basket, delivery cost included. Even though I ordered it Sunday evening it got to her on Tuesday, and they live in rural eastern Oregon. I was pleasantly surprised and my mom enjoyed her gift basket.
Every time I have sent a GiftTree basket the recipient's reaction has been overwhelmingly positive. This time not so much and it was probably my own fault. I didn't check the list of included items and I thought the basket was something different. I wanted soothing items for a sympathy basket which was the category I picked and I thought "Fit for Royalty" would deliver.
We sent this fruit basket to one of our employees dad after he had surgery. He was really impressed as was our employee. We also sent out flowers to an employees wife and a care package to him as well as another order of flowers for another employees wife. Everything was done beautifully and we received awesome reviews on each and every gift.
Parsons, I love hearing about how the recipients reacted to their gifts. Thank you so very much for sharing your stories of gifts you have sent. We are truly excited that we were able to help you, and that your recipients very much enjoyed their gifts from you. If you ever have any questions please feel free to call us at 1-800-379-4065 or we have Live chat, we would love to help.
Thank you,
Monica
I order wine gift for my sister from Norway. I found this site on Google and would like to recommend it to others. The delivery came at the agreed time and was very nicely wrapped. I will definitely buy several times from here. My sister was super happy with the gift and the wine was very good.
Helle, I am so glad you found us. I imagine it must be difficult to find a good place to purchase from another country. I am so excited that your sister loved her gift and enjoyed the wine. If we can ever help in the future we have Live chat, we would be happy to help you.
Thank you,
Monica
Only realized after I had purchased the gift that there was a bigger gift basket. When I saw the size of the gift basket I selected, I was almost embarrassed that the recipient would receive something so small. The pic makes it look like the basket is 3 feet tall when in essence, it was just 12-inches. Don't know if I'll use Gift Tree again.
The birthday bottle of wine is fantastic, the person who received it was very happy and surprised of the quality of the etching and how the gold make it so beautiful. This was one of the best and special gifts that I have giving to my daughter in law, I'm very happy thank you
I was worried about the delivery, not getting there on time but I received a response right away with the delivery time and it was delivered at that exact time, thank you
I spend so many days and time searching for something unique and special for a 40th Birthday gift and Gift tree came up showing the different wines.
Hi Nelida,
Thank you for shopping with GiftTree! Im so glad to hear your gift was enjoyed and we were able to be apart of such a special celebration. We appreciate you taking the time to provide this feedback. Looking forward to serving you for all your future gifting needs!
Best regards,
Nicol M.
Our daughter had been ill and needed a pick-me-up. We ordered a chest full of fruits and other comfort food for her. It arrived on time and she LOVES the chest. The fruits and all were just what she needed. Great idea in a time like this
I have ordered before and was very well pleased with everything. I will be ordering again. There was a little glitch with my first order and you were very gracious to correct it. You well deserve 5 stars. Thank you
Hi Barbara,
Thank you for your recent order! We are so happy to hear that your gift was enjoyed and we hope to continue to provide you and your recipients with a special gifting experience.
Best regards,
Nicol M.
I thought by the gift site I was also getting some kind of board with it also that is what the site shows. I guess the gift baskets don't really come in a basket.
Liked the presentation and decided since I was doing Christmas dinner it would make a present myself so I didn't have to make all choices. Easy and liked the wine paring
Amazing variety of gifts to order yet not overwhelming. Reading the customer reviews also greatly informed what I wanted to order. Order arrived EARLIER than my projected delivery date which was super amazing!
Just randomly saw online
Website was easy to follow and prices were fair. The timeline was great and I really appreciated no additional shipping costs. My only request would be a few mire choices like a teapot, some tea choices, mixed with wine and cheese and tea snacks. When sending to a couple one may not drink alcohol. Satisfying voth this would be s good choice.
Came up quickly while searching on the web and liked th shipping free option
Liked the assorted wines and snacks
Although the card was missed on my gift, customer service responded immediately and issued me a gift card which was nice. The best part is they recognized the issue and realized why I was not happy so I appreciated that.
sent an email waiting on response if I get one
Easy ordering but was fooled by something online that said you could order same day delivery if you order early enough. The day I wanted them delivered, I signed on early and it told me the soonest it could be delivered was 3 days later. That was a disappointment.
I was looking for gift vendors for the upcoming holidays.
Unfortunately, 1 of the 3 bottles of Chardonnay arrived empty with its top off. The other 2 arrived completely intact. The bottles arrived in their individual packets and wrapped well. There was no evidence of leakage on the delivery package.
First time trying gifttree. Thought that there was a better selection of wines for gifting.
Hello Julie,
Thank you for brining this to our attention! Im so sorry to hear that your gift arrived damaged. We would like to make this right, I have sent you a private message regarding this matter. We look forward to resolving these concerns.
Best regards,
Nicol M.
Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.
We define generosity.
GiftTree is proud to bear the pomegranate as our emblem, as it perfectly embodies our approach to designing and curating our gifts. Spanning continents and cultures, the pomegranate has served as a symbol of generosity since ancient times. When extended as an offering, pomegranates signify good will and the best intentions from one heart to another. The pomegranate is, essentially, who we are at our core - defining generosity.
We aspire to inspire.
The good taste that each gift embodies—and the uncompromising quality we guarantee—assures you that whatever you choose to send will inspire genuine delight and gratitude from friends, family and business associates. You’ll be making a lasting impression.
Exclusive keepsake containers.
The presentation of your gift is carefully planned to maximize the “wow” effect at first sight. Ordinary boxes won’t do. We design shapes, choose colors and select durable, luxurious materials for all our signature trays, baskets and chests. As a result, they can be repurposed for years, granting your gift impressive staying power.
Your gift will be swiftly on its way.
The vast majority of gifts ship the day you order them…from whichever of our three locations is closest to the shipping address. If you are a last-minute person, this is music to your ears.
Personalization & business identity.
Would you like to display a name, message or business logo on your gift? We will engrave, emboss, monogram or imprint your message. And here’s the best news: in most cases, we need only one day to do it!
Hello Sloan, thank you for the review! We are glad you enjoyed the checkout process!