GiftTree

You asserted that the delivery would be made on the Friday before Mother's Day. Neither Saturday or Sunday were an option. Fine. Friday was good. In fact, you delivered it the Monday after Mother's Day, thereby negating the reason for the purchase. It's really just unacceptable. If you'd told me it couldn't be delivered prior to Mother's Day, I wouldn't have ordered it. But then I assume that was your business model.

I used GiftTree to send a wine gift to friends for Christmas. But it never made it there. Evidently it was damaged en route, but I was never given details. I don't know if it was received and the recipient returned it, or if the delivering service returned it to you. Either way, I was not offered an explanation nor did you send a replacement. You gave me a credit on my account. Then I found it nearly impossible to find the amount of credit when I checked my account. After using partial credit, I later found it impossible to locate the balance when I wanted to access it. I felt like it was hidden so I would forget it existed and I'd just leave it to the company to keep.

They promised me a $20 discount which to date I haven't gotten. They made me pay extra to have i2 orders delivered on certain days which ups didn't do. I will never buy from them again I will use Wine Country.

I specifically ordered the gift basket to be delivered on December 27 as I did not want it before Xmas! They delivered it on the 23rd which in most cases I understand but it was meant for a special occasion afterwards!

Ordering was smooth and effortless. The recipient of this gift loved it! I didn't see it, because I sent it many states away, but was told it was great! Gift was sent and delivered on the exact day I chose! Thank you!

After reading all the bad reviews, I felt that I needed to post my wonderful review about the basket I just had delivered to my mom for Mothers Day. She had to leave unexpectedly for a family emergency and I found out Wednesday May 10, that she would not be home for Mother's Day, and she was pretty upset by it. So, I found the Chocolate Decadence gift basket and ordered it at 1pm. At 3 pm it was out for delivery. And as promised, it was delivered today, May 12. It is perfect. It had everything in it it said it would. And she was thrilled, so in turn I am thrilled. Do not let some old reviews turn you off to a company, glitches happen and companies change processes to make them better. Thank you gift tree for saving my Mothers Day!

While I was disappointed that you could not meet the next day delivery, I was pleasantly surprised to receive a call to inform me of that and to offer free delivery. The recipient was pleasantly surprised and was very enthusiastic with gift.

I placed the order, paid for 2 day delivery, needed to send a note to GiftTree because it didn't arrive the day it was supposed to. I was very disappointed with the service, even when Co. Refunded the express service I paid for. The purpose was to get the gift on time.

They did a reimbursement, but they couldn't fix the delivery day.

My gift was to be sent to a business, and I was very displeased with the delivery service. They arrived at the business at 7:18 PM, obviously it was closed. When I contacted customer service, they said they had no control over this. I told them the gift had to be delivered during specific hours the next day, as my original contract was not honored. This business had abbreviated hours later in the week, and I indicated that if the gift was not delivered the next day, during a specific time frame, I would have to cancel the order as it would no longer be fresh and due to the abbreviated business hours the rest of the week.

Luckily, they did deliver within the time range I specified the next day. But this delivery situation was rather stressful and unnecessary and tainted my experience with gift tree

Ordered basket for Mother's Day since I couldn't be there with my mom. Paid extra for expedited shipping so it would arrive before Mother's Day. Basket was delivered two days late. Called company and they said there was nothing they could do. Wouldn't even refund my extra shipping fee. Will not use Gift Tree again.

Very unsatisfied. Basket was late after paying extra shipping fee. They said they couldn’t do anything about it.

I paid to have chocolates delivered with flowers. They were not delivered. I called the next day and they said it would be rectified. It has not been. I want the chocolates delivered or I want my money back!

The lobster dinner was well received but my reason for picking gift tree was the dachshund free gift since the dinner was for my dog walkers. After requesting, I was told it was random the limited supply so feel it was not really available at all.

My son moved from Virginia to Florida and I wanted to send him a Gift Basket for Easter 2021. I was going to send an e-gift card from Whole Foods but decided to order this gift by Gift Tree that popped up on my Google Search. I had never heard of Gift Tree but saw they had good reviews. The most important thing to me was getting the $100 gift basket to my son by Easter Sunday. The site offered to get it to him by April 3rd for an extra $11.95 on top of the regular $16.90 FedEx delivery. They failed to get it to him for Easter and it arrived in the afternoon on April 6th. I was not happy with this un-promised service. I did send an email to Gift Tree to request a refund for the extra $11.95 that was not promised and they denied my very reasonable request. Thank you for your time.

I have already made the comment in my previous statement. I do not feel confident in placing another order from Gift Tree.

Ordering was easy and convenient. The product that was delivered was way below average than the 'gourmet' products advertised on the product page at the time of purchase and the presentation was 'ok' but lacked refinement.

We were looking for a thank you gift, and found GiftTree. They offered a gift basket that fit what we were looking for perfectly. The recipients were thrilled with the basket and all of the goodies in it.

I was able to gift the wine and chocolate box and the couple celebrating their anniversary loved it. What a beautiful package it came in and i loved how the names on the wine bottle came out. I can't wait to send gifts to others.

Ordered flowers and chocolates 5 days prior to date of need. They sent a email saying the flowers were delivered. Which they were not! And the chocolates were delivered the following day after the birthday was over.

It was easy and efficient to place the order. I was kept informed of the progress of my order and it was delivered the next day as requested. My son and his partner were thrilled with the unusual decanter.

I placed an order for my mom-in-law the site guarantees delivery for mothers day. I got a message that said it had been delivered the day before mothers day, when in fact it wasn't delivered. Today Monday after mothers day it still has not been delivered.as you can see that is why I'm not happy and will not ever order from you again.

The ordering was very easy. Beautiful pictures and descriptions of contents in the basket made it very easy to chose the appropriate basket. Best of all, it allowed me to pick the date for delivery and the delivery was made on that date and made a very happy birthday for my son. Thank you!

I paid over $55 in shipping costs to have a gift delivered on a specific day. The delivery was attempted, but the recipient wasn't home. Had it been clear to me a signature was required I would have made alternate arrangements. The two gifttree customer service representatives insisted that it was clear on the site, and after a significant amount of time on the phone, didn't offer me as much as a coupon for a future purchase for the disappointment. While they did call to apologize, that didn't address that I'd spent nearly 30% of the cost of the gift for a delivery that did not occur as promised.

Was not resolved to my satisfaction.

The plant for the visitation did not make it. It was cancelled because it could not be delivered. I was not aware of the cancellation until after the funeral! I have never been more disappointed. I was not notified until after the funeral the next day. I had zero time to make other arrangements. I was so upset and mad. I will never use Gift Tree again.

Unacceptable

I ordered my gifts in October to be sent. I ordered early due to supply chain. They were not available and I just found out almost too late to order. You have not equal replacement and only offered me a gift card to replace it with. If I wanted to give a gift of gift card it wouldn't be from gift tree. The only similar items are now 30 more. I canceled those orders and gave my business to another company.

The individual was very nice but she didn’t have a good solution.