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GiftTree has a rating of 3.2 stars from 1,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping, and fruit basket. GiftTree ranks 2nd among Gift Baskets sites.
17,562 reviews
This store has been my lifesaver on so many occasions. I am kind of a clumsy guy who always remembers to buy a gift when needed in the last hour 🥴 And just remembered that I have never written a review at least to thank them for their amazing service and show how happy I am that I have discovered them. Now, whenever I have occasion for a gift, I turn to their website and see if I can find something appropriate. And I always do 😀 The gifts come in nice and fancy packages, the prices are affordable and the delivery is fast. Also, they have a remarkable assortment so it is not tricky to find something for whatever occasion it is.
Are there even any words? Gift basket delivery was late, so my mother in laws birthday was over, you can see what they advertise vs what they deliver... and as for the wine? Cheap moscato that even had a "great value" sticker on it...
Great experience. Sent to some friends and my parents. Both arrived on time. For my parents, it was the Friday before Christmas and the weather was terrible. They delivered to the door to make sure the fruit was not sitting out in the freezing cold. Friends and parents shared that the fruit was beautiful and the assortment of fruit and cheeses was great.
It was accidental…thought I was ordering from another company. Will definitely order from Gift Tree again.
The fruit could have been a little better. I mean, at least remove the stickersm some of the apples didnt even have stems - everyone who knows anything about fruit know that the stem kees it fresh. Probably not worth what I paid.
The recipients who recently lost both spouses (my aunt and her daughter) seemed to really appreciate the quality and detail of the basket...and the wine and chocolates!
Thank you for expedience in delivery
Cydney
Bought the beautiful slate serving board as a gift, with inscription included for a friends housewarming and it was a hit! Came out beautifully, shipping a breeze as well. Very pleased with this purchase.
Past customer
I live out of the country and wanted to order a gift for my niece's birthday to arrive a certain time. When I booked it online, the system would not allow me to select the date, still within posting date. When it was delivered my niece tells me there was no name on the message. There was a to and from section so I beleived that would be printed however was told, I needed to include my name in the body of the message. This should be made clearer on the ordering form.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The cost of shipping anything from this place is crazy. The standard shipping cost to send a small box should never be $16.95 (USA). Especially, when the boxed item costs only $29.95 and doesn't weight alot. Makes a relatively cheap item cost almost double after the shipping costs.
I ordered "the good" version of a birthday bouquet instead of "the better" version for a coworkers bday. I understand getting what I pay for, but I was not expecting the wilted flowers. It's possible that could have happened during transit. I've been using GiftTree for a couple of years or so. Going forward I won't ever order "the good" version of any bouquet again.
The basket is beautiful, but it arrived 3 days early... which in most cases is great but in this case it was a surprise to arrive ON the recipient's birthday, and included a URL to watch a special video... that wasn't live yet. Overall LOVE what you offer, and will be back, but I'll be sure to reach out in the future if I have a specific delivery date needed.
Quality of wines offered
Silver Oak is THE BEST - great for a special birthday.
I love this place. Always send stuff to my parents, and they love what they get!
My father lived his gift. My mom said he was so excited going through all the snacks and stuff. He couldn't be more pleased!
I purchased a gift for my wife's birthday; three bottles of wine and a tote. When she opened box the tote was clearly damaged and the shipping box had no damage. This item was clearly packaged for shipment with the knowledge it was damaged. So, my wife calls for a replacement, customer service says item is no longer available, but you can have a 20% refund. Wait, I can have a 20% refund when I was shipped a damaged item. Finally, they offered a 50% gift card, which means I paid $96 for $50 of wine a retail price. Now they refuse to respond. Awful company I am reporting to the attorney general in my state. If you get a good item, I think you will be a good position, if you have any customer service issues, just forget getting a resolution and accept overpaying for a damaged item.
Hi Ryan,
I am incredibly sorry again that we failed to resolve this during your initial call. It pains me to see that we didn't provide the level of service you should expect from the get-go and I wanted to make sure we were able to fully resolve this for you after this last email had been sent.
Please let me know if there are any further concerns or feedback that I might share with our internal team here. We greatly value this opportunity to improve.
Best Regards,
Sara M
My sister received the basket and all the chocolates were completely melted. She said there were ice packs in it but they weren't cold. I'm very disappointed with that, but the basket did look beautiful and was very nicely assembled.
My sister moved into a new home and she loves champagne, but there was also something in the basket for her kids to enjoy as well!
Company charges extra to select a specific date for gift to be delivered and then doesn't get the gift to the destination on time. They also don't refund the extra money you pay for that service. Gifts are meant to be given before or on the day being celebrated, fyi.
I wasted so much time trying to get a floral bouquet added to my order only to be told after waiting a long time that it couldn't deliver flowers to the area I was sending to. Delayed me from getting rest of my order submitted
However when I eventually got a response saying that they didn't deliver flowers to the area I was able to proceed sending my chosen hampers to my daughter for Xmas. All arrived on time and they were deemed fabulous
I wasted so much time trying to get a floral bouquet added to my order only to be told after waiting a long time that it couldn't deliver flowers to the area I was sending to. Delayed me from getting rest of my order submitted
This is my first time ordering from this site; I ordered 2 baskets, one to be delivered to San Antonio and one to be delivered to Houston on 12/23. I placed order for San Antonio on 12/16, got notification it shipped 12/19 however in checking tracking UPS reported label made but they never received package from shipper. The Houston basket arrived as promised. The San Antonio basket did not make it by Christmas and, in fact, on 12/25 UPS still reported no package received. I did contact customer service and only after that contact was the basket delivered. I expected more.
I did not receive a response to my email for several days and not until the basket had been delivered late.
Seemed like good value at the time
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I thought of this present at the last minute.
Didn't really think it would get there in time after I ordered it so late.
But GiftTree got it there by today, the 23rd and Christmas was saved!
The person I sent it to loved it, and enjoys the variety that came in the box.
It promised delivery by Christmas.
I am orderding from Australia to be delivered to the US for Easter. Obviously my family don't have the product yet, but so far I have been more than happy with the range availability and ordering service.
I was looking for a way to get a Easter Hamper to our Family who are now living and working in the US and I realised that there was nothing in Australia. I then started looking from a USA point of view and your siter came up. It had good reviews so here I am a first time customer hoping for that fantastic experience so that I can keep using your service for every holiday that comes along.
I tried to use a $20 credit towards my purchase which was sent to me multiple times. When I tried to add it on my purchase it looked like it was accepted but the price did not reflect the change. I called and spoke to someone in customer service that told me to go ahead and place the order and he would manually make the adjustment. I did and then he proceeded to tell me the code wasn't valid for what I was purchasing (over $150 purchase). I then wrote to customer service, as well, and never received a response. Extremely disappointed with their customer service and just hope that the gift I sent was acceptable! I can't imagine someone telling the giver that it was not but not very pleased with this company. Would not do business with them again.
Never received a response!
Product choice
It was unique
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
This gift was ordered in plenty of time for a proper delivery however for whatever reason it's origin was from South Carolina to be delivered to Florida.
I understand some issues due to COVID-19 but this I feel at this point is not acceptable. Amazon has no problem getting their deliveries at the time promised
I ordered a wine basket on Sunday, with a delivery date of Monday. I didn't receive an email until Tuesday evening that they couldn't deliver the basket because there were no local florists who could deliver wine. Not reliable. I went ahead and ordered a wine basket from... a local florist.
I paid extra for the basket to be delivered to my mother the day before Mother's Day. It got there the following Saturday.
The reason I ordered from this particular site was because your advertisement promised if I ordered that day then it would arrive before Mother's Day.
Hi Lawrence,
Thank you for your recent order! I'm showing we received the order with the selected delivery date of Saturday, May 15th. This date would have been reflected on the Review Order Page as well as the Order Confirmation that was emailed to you. Please let us know of any discrepancies on your order receipt, we would like to address this quickly as an unwanted surprise is not something we'd want to happen with a special occasion!
Please reach us at 888-777-5611 if we can be of any assistance. We appreciate your business and want only the best experience for our customers!
Warm Regards,
Sara M.
Everything arrived on time. The Rosé was delicious. Only negative was the decorative tin everything came in was dented assuming during the shipping. And most of the chocolates were melted some of which leaked onto the wine bottles. So a bit of cleanup required.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The company offered "Godiva and Champagne" and provided a choice of champagne.
My order was Godiva plus Perrier Jouet, but they shipped a cheap local Sparkling wine, the cost of which from their website is $ 24.00 per bottle.
Besides, the gift was ordered for December 28th, but was delivered on the 24th. When complaining about it after the delivery, they just did not offer restitution
This order was scheduled to be delivered today July 22, instead is was left on my front porch on July 21. This package contained chocolate and although it had 3 small ice packs it was left on a porch and the temperature outside was well in the 80s. I was not notified that the package was delivered. This was purchased for a gift to be given to a family member tomorrow night. With that being said, I have not unwrapped the package. I am hoping that the chocolate did not melt and then "reform" after I placed it in my refrigerator.
Lisa
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I know the delivery delay was due to a severe weather event but it was disappointing that my niece did not receive the gift we sent before her wedding February 19,2021When she did receive the package on 2/23/21, the fruit were discolored and not as vibrant as the promo photo
Yikes! That is no good and we are so sorry this happened. We appreciate you letting us know about the fruit. I see a team member has been in touch to resolve these concerns. Please let us know if there is anything else we can assist with!
I ordered one thing and a much cheaper item was delivered! I called for a refund and they said they couldn't, but would ship the correct item but it wouldn't be received until after holidays. I am furious. Will definitely contact Better Business Bureau!
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Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.
We define generosity.
GiftTree is proud to bear the pomegranate as our emblem, as it perfectly embodies our approach to designing and curating our gifts. Spanning continents and cultures, the pomegranate has served as a symbol of generosity since ancient times. When extended as an offering, pomegranates signify good will and the best intentions from one heart to another. The pomegranate is, essentially, who we are at our core - defining generosity.
We aspire to inspire.
The good taste that each gift embodies—and the uncompromising quality we guarantee—assures you that whatever you choose to send will inspire genuine delight and gratitude from friends, family and business associates. You’ll be making a lasting impression.
Exclusive keepsake containers.
The presentation of your gift is carefully planned to maximize the “wow” effect at first sight. Ordinary boxes won’t do. We design shapes, choose colors and select durable, luxurious materials for all our signature trays, baskets and chests. As a result, they can be repurposed for years, granting your gift impressive staying power.
Your gift will be swiftly on its way.
The vast majority of gifts ship the day you order them…from whichever of our three locations is closest to the shipping address. If you are a last-minute person, this is music to your ears.
Personalization & business identity.
Would you like to display a name, message or business logo on your gift? We will engrave, emboss, monogram or imprint your message. And here’s the best news: in most cases, we need only one day to do it!
Johnny, I am so sorry the flowers for your co-worker arrived wilted. That should never happen with the good, better or best option. I am going to send you another email in a minute, with an I am sorry for this happening. I hope nothing like this happens in the future, but if for some reason it does please give us a call at 1-800-379-4065, we want to make sure your recipient gets the gift you intended in great condition.
Thank you,
Monica