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GiftTree has a rating of 3.2 stars from 1,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping, and fruit basket. GiftTree ranks 2nd among Gift Baskets sites.
17,562 reviews
This store has been my lifesaver on so many occasions. I am kind of a clumsy guy who always remembers to buy a gift when needed in the last hour 🥴 And just remembered that I have never written a review at least to thank them for their amazing service and show how happy I am that I have discovered them. Now, whenever I have occasion for a gift, I turn to their website and see if I can find something appropriate. And I always do 😀 The gifts come in nice and fancy packages, the prices are affordable and the delivery is fast. Also, they have a remarkable assortment so it is not tricky to find something for whatever occasion it is.
Are there even any words? Gift basket delivery was late, so my mother in laws birthday was over, you can see what they advertise vs what they deliver... and as for the wine? Cheap moscato that even had a "great value" sticker on it...
I paid extra money for these to be delivered by a certain date because the recipient was leaving town afterwards. They arrived the following day instead despite me paying extra, so she didn't receive them (her mother did). I would never recommend this company.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I reached out via phone. Left message via email. NEVER heard back. Order (over 100.00) never arrived. UPS or someone pilfered the package as it was opened and items taken. Gift Tree never reconciled, refunded or returned message or contacted me. TERRIBLE service. Will NEVER use them again. In this day and age of digital orders. How can a company be so ignorant!
This is nothing like what I expected. It's just a bunch of products that need to be cut and assembled on your own board. I could've bought all of these in my local grocery store for less than half the price that I spend on it. Very big disappointment.
Dear Joanne,
Thank you very much for providing that feedback to us. It was never our intention to mislead or misconstrue our products and I apologize that you felt less than excited when receiving this gift. We make every effort on our website to display the components of our gifts so that you will know exactly what you are ordering. While shipping these gifts, especially with heavy food components, we've found that we must package the contents securely enough to protect each individual item and the integrity of the basket as a whole. We feel that this is the best practice, as shipping items upright would surely increase the risk of damage and potentially arrive in a tangled heap once it reaches your recipient.
We are always looking for ways to improve our product, so I have sent your feedback to our gift designers. Thank you again!
Best Regards,
Sara M.
Wish I had read the reviews before ordering! I needed flowers and champagne sent to friends in Nashville who were getting married. The delivery was for the next day... I didn't receive a confirmation email and called today to find out what happened... they said, "sorry, we dropped the ball... would you like a refund?!?!?" NO! I don't want a refund... I wanted my flowers yesterday when I requested it delivered! No apology, no care... I'm totally embarrassed and have no recourse! DO NOT ORDER FROM GIFT TREE!
This is not GiftTree's fault, but FedEx delivered my shipment (which was supposed to go to my daughter in an apartment - it clearly said "Residential Delivery") to someone at a pharmacy. It was even signed for. So now I'm in the hell of FedEx claims while they pretend to figure out what happened. Meanwhile, my daughter's graduation gift was ruined and I have no options. I won't order from here again mainly because they use FedEx. Very expensive and disappointing.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi I paid $50 for a Saturday delivery and the packages arrived that following Tuesday. You also sent cheese and apples across the country with no freeze pack or any hygienic considerations, how is that possible?
We use it often. But I really hate tracking food across the country - makes no sense. You should have produce hubs closer to the address you're delivering to. You sent apples to LA from the East Coast? Apples and Cheese? Across the country?
Hi Elia,
Thank you again for speaking with me about this experience. There were definitely multiple things happening here that led to this ending poorly and I'm so sorry that this chain of events transpired. As discussed, we have upgraded our packaging over the past week to be more summer-friendly and I just know this replacement will be more to the standards you expect when sending quality fruits and cheeses to someone you think highly of. I've sent a new emailed receipt your way. We take this feedback seriously and have already started the process of ensuring this type of thing does not happen again.
Please don't hesitate to reach out if there is ever anything else I can do!
Best Regards,
Sara M.
Never purchase anything from GiftTree.com nor trust the reviews on their website!
Another scampi online shopping website. I ordered a set of birthday balloons from gift tree.com last Wednesday for my friend's boy's birthday, and even asked for the delivery the day before the actual birthday, just in case anything happened. It supposed to be a next day delivery, and until now, I still haven't heard anything from them! Called them couple times to follow up my order status and no one would give me an answer where the order was! I thought I had done my research well. This gift tree has whole lot of good and excellent reviews on their website. They are FAKE! Don't trust them!
I didn't even save money by switching, but thought instead of cookies, I would send fruit. OMG My client received rotten fruit with no packaging protecting the fruits inside a huge box. I am disgusted.
I haven't rec'd a phone call yet
Affordable fruit gift
Fruit was supposed to be great quality
I am from UK. Great way to get gifts for my daughter and son in law living in the US. Quality products delivered to the door. Yes, more expensive than high street prices but postage from here to USA is exorbitant so it even out.
Franziska, Thank you so much for letting us help with your gift giving for your Daughter and Son in law. I imagine with being so far away it would be difficult to send gifts. We are so happy we were able to help.
Thank you,
Monica
I placed 2 orders on Christmas Day and paid for expedited shipping charge for delivery on 12/31/21. When I checked on status, the orders were not even processed - called customer service and got a very nice women who helped me, looked up the orders but the best she could do was get them to their destinations (florida and california) on January 5th. If I did not call, I feel like they would have been delivered even later. The product itself is very good quality -just disappointed when promised a delivery date and not fulfilled as promised.
A very nice and helpful woman. She did the best she could to expedite my order.
I received 2 baskets as gifts, one with 1 bottle of wine and 1 with 2 bottles. The baskets have a great presentation and the snacks and wine are delicious. However, there were less snacks with the 2 bottle basket and more with 1 bottle basket. When I unpacked the 1 bottle basket there were a whole layer of surprise snacks under the top cardboard layer so I expected the same thing in the 2 bottle basket, but there was nothing - I thought they forgot to pack the bottom layer. The greeting card is beautiful that is enclosed. Overall a very nice presentation.
Loved the entire presentation and quality.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
My intent is to update the online experience described below which I encountered on a weekend. I phoned customer service during the following week and had an excellent experience.
Half of your offerings have no descriptions. Usually, there are descriptions so that you know what exactly is in the basket. I was going to submit a second order but got frustrated with the lack of info.
I spoke with a supervisor who was able to reduce the cost of the basket to the price I had previously seen on a Sunday when there was no description of the contents of the basket; I could not access customer service; and was therefore, hesitant to purchase it until I could verify the contents of the basket. I was most grateful because I have had very happy feedback from the recipients of baskets I have sent on previous occasions. This particular basket perfectly suited the tastes of the person to whom I wished to send it.
I originally received their catalogue in the mail and liked the combination of wine and accoutrements for gift-giving occasions. I tried them for Christmas gifts and got very positive reviews from the recipients.
Half of your offerings have no descriptions. Usually, there are descriptions so that you know what exactly is in the basket. I was going to submit a second order but got frustrated with the lack of info.
I had to call your customer service because your Description and your list of What is Inside does not match. I was assured that the description and the Taste tabs were correct but he list of what was inside was lacking all of the items. I will have to hope that Joleen was correct as I must order it today as I am going out of town. On the 17th, I will have to check with my brother to see if the salami was included and the wines were as described online. Your picture of the gift box shows items surrounding it that do not appear in the description or list of what is in the box. Very confusing purchase.
It is a straight forward process with positive reviews. I hope the wine is enjoyable.
I got your catalogue in the mail.
The website has an odd response when I tap the item that I want more information about. No photos appear - just a blank space on the right half of the screen and a few empty blue boxes on the right. If I scroll way down I see the printed information describing the gift. Perhaps it's because I'm using an iPad to order the gift.
Additional response: I'm not sure what went wrong, but I thought I ordered my gift to be sent for Christmas. It arrived at the recipient's home two days ago - over a week before Thanksgiving! What an embarrassment for both of us.
I cannot review it because I only left a message on their machine and I don’t have my order number. I said I would call back with my order number and have not yet done so. I will do that tomorrow
I chose Gift Tree because I dealt with Em a few years back on multiple occasions when I lived elsewhere. I loved their products, their fair prices and their service. I feel terrible about what just happened with this order. (See above addition.) It is not like Gift Tree to make such a mistake. Perhaps it was because I used an iPad instead of a desk or laptop?
The website has an odd response when I tap the item that I want more information about. No photos appear - just a blank space on the right half of the screen and a few empty blue boxes on the right. If I scroll way down I see the printed information describing the gift. Perhaps it's because I'm using an iPad to order the gift.
We used to use Gift Tree for all of our corporate gifting. It has always been overpriced - but we used them anyway because the gifts were presented well and arrived quickly. It was our tradeoff for saving someone from doing this in-house. But now the prices have gone up even MORE, and the shipping took two weeks! It just isn't worth it anymore. Quite disappointing.
First, I want to thank you for your business over the years! We value your support and trust in us when it comes to sending gifts to your clients and employees. It is true, some of our prices have increased over the years. As a company we've faced increased costs with various suppliers as the demands for these goods have risen due to COVID-19. That being said, we offer free standard shipping on all of our gift baskets which arrives within about a weeks time. There are options for quicker delivery, but we have already absorbed what we can with the standard shipping and there is a cost for earlier delivery. While we no longer have steep discounts as we have in the past, we will always promise to maintain our commitment to high-quality gifts and the goods that go into them. We stand by each of our gifts and offer a 100% satisfaction guarantee on all items that leave our office. It pains us to see you go, but we do hope this is not the end. Please let us know if there is ever anything we can assist with.
Best Regards,
Sara M.
I ordered a fruit basket to my mother in law who was getting surgery. I specified a date for delivery. It was delivered 4 days early. They were not home. They live in the middle of no where with no neighbors. I am assuming by the time they return home many animals will have feasted on some very expensive fruit. When I called customer services, they said nothing could be done about it.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I am updating my review after an excellent customer service experience with Sara from GiftTree. We purchased a bottle of Prosecco for a wedding gift that fell a bit short of expectation for the premium price tag. After receiving my review, Sara reached out to apologize and let me know the company is internally reviewing that product and offered to send the newlyweds an upgraded celebration bottle. We were amazed at how serious GiftTree took our comments and Sara went above and beyond to ensure our friends received a lovely wedding gift. Based on their customer service, we would absolutely use GiftTree again. Thanks, Sara!
I ordered what turned out to be the nicest ever fruit basket. Each piece of fruit was perfect, in a beautiful wicker basket and all tied up with a big bright green bow. We had it sent to our home, as we are next door neighbors, so that we could present it to them. One of them has been quite ill, but definitely perked up when she saw the cheery fruit basket.
I have been a Gift Tree customer for quite a long time. When I received an email from them, I knew it was time to renew contact. Over the years I have always been delighted with their many items.
I have used GiftTree for several years to provide gifts to family members that I can no longer visit in person. On this occasion I received feedback from a family member, who was totally displeased with the quality of fruit included in the gift basket. In their opinion, it was not suitable for consumption - not something they would pick when shopping for fruit. I had to offer apologies for the less-than-desirable experience and hope this is indicative of future service, if I take the chance on using this option again.
I was given an employee discount many years ago and continued to use this service.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I have worked with gift tree for many years and their customer service is amazing! If they ever had a problem with my order they would contact me right away. Their baskets for shipping arrive very professional with it's own pair of scissors which I thought was an awesome touch and really make the gifts special. I would highly recommend them. We also use the Gift Basket Connection https://gift-basket-connection.com which ultimately the gift tree network. I prefer using the Gift Basket Connection to place my online orders because of the immediate chat service they now are offering as well as their customer service.
Hi Lisa,
Thank you so much for taking the time to share this feedback on the gifts! We are thrilled to see how well the personal touches like the scissors and card are received and look forward to many more happy occasions with you!
Best Regards,
Sara M.
I paid extra for my gift to be delivered by a certain date. Needless to say, the gift did not arrive on time. Gift Tree provided an email for comments/questions about their delivery. The email address came back as 'delivery incomplete'.
Those are two red flags for me - not meeting paid-for expectations, and not being able to reach customer service. I don't think I'll be ordering from them again.
No Reply
Hi Sherri,
I am sorry for this poor experience with the delivery and when attempting to reach us! I've sent an email to your address on file in hopes we can rectify this. We appreciate your business and feedback and look forward to hearing from you.
Best Regards,
Sara M.
Very disappointing. For amount of things you get, i feel like I've been robbed. It's literally like 4 mini tiny bite size cookies in there. I bought it for family of 4, it's only enough for 1 person. Will not buy again for sure. There is more paper padding than the actual goods. I wish they would tell in their description the amounts of the basket's inserts. It's a joke. I definitely could find a better use of $100 spent here.
Your site is so, so easy to navigate - so many varieties of beautiful, delicious baskets to choose from. A perfect holiday gift for our kids who live out of state.
And then the surprise this year - the $10 discount for adding our name to your email list!
PS. Because it's close family members that we send this basket to each year, we ask them to give us honest feedback on quality, assortment and packaging. We titled this review based on their feedback - Exceptional.
Have used you for the past few years Appreciate receiving your catalogue in a timely manner so that we can order for Christmas.
And most of all, the feedback from our family about the quality of your baskets and the fun they have discovering all of the goodies.
BUYER BEWARE: Received catalog. Called to order gift baskets and the prices they quoted on phone were NOT the price in catalog. They increased price by approximately 20 dollars per basket. If I were in a store and there was a price on an item...they could not charge me more at the cash register. This is just wrong. They said in the back of the catalog it says prices are subject to change. I looked. In the smallest print possible at the very bottom of catalog it says that. No one would see it if they weren't told where to look. This is WRONG. I won't buy from them again because I cannot trust their catalog is a true reflection of their prices.
Products used:
gift basket
We understand your concern and apologize for any confusion. Our catalogs are prepared months in advance, and unforeseen cost increases in gourmet goods may necessitate price adjustments. We acknowledge the importance of transparency and will explore ways to enhance visibility on potential price changes in future catalogs. We value your feedback and regret any inconvenience caused. If there's anything specific we can do to address your concerns, please reach out, and we'll do our best to assist.
I ordered a fruit basket for my aunt's birthday and she was extremely happy with the arrangement and the quality of fruits that were picked. In addition it was delivered one day before the delivery date. Very satisfied
Update: sent email via contact form on their site, not only did they email back, they also called me! During the time I submitted the contact form, another rep reached out to verify if I wanted to sign my name on the gift being sent, I did, so double score for Gift Tree.
Original issue: Promo code did not apply to item ordered. Even though, TWO promo codes provided by the company. Seriously mislead.
Summary, if you have an issue, just reach out to them, they will promptly make it right.
Usually had good experience, however, not applying promo codes provided is problem.
Was supposed to arrive Friday for a Birthday didn't get it until Tuesday. Although there were weather problems it should have been shipped earlier as it was ordered well over two weeks in advance. It's not like it's flowers where it needs to ship on a certain day. Very disappointed.
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Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.
We define generosity.
GiftTree is proud to bear the pomegranate as our emblem, as it perfectly embodies our approach to designing and curating our gifts. Spanning continents and cultures, the pomegranate has served as a symbol of generosity since ancient times. When extended as an offering, pomegranates signify good will and the best intentions from one heart to another. The pomegranate is, essentially, who we are at our core - defining generosity.
We aspire to inspire.
The good taste that each gift embodies—and the uncompromising quality we guarantee—assures you that whatever you choose to send will inspire genuine delight and gratitude from friends, family and business associates. You’ll be making a lasting impression.
Exclusive keepsake containers.
The presentation of your gift is carefully planned to maximize the “wow” effect at first sight. Ordinary boxes won’t do. We design shapes, choose colors and select durable, luxurious materials for all our signature trays, baskets and chests. As a result, they can be repurposed for years, granting your gift impressive staying power.
Your gift will be swiftly on its way.
The vast majority of gifts ship the day you order them…from whichever of our three locations is closest to the shipping address. If you are a last-minute person, this is music to your ears.
Personalization & business identity.
Would you like to display a name, message or business logo on your gift? We will engrave, emboss, monogram or imprint your message. And here’s the best news: in most cases, we need only one day to do it!
Hi Dan,
I've attempted to reach out to you by phone and email and haven't received a response at this time. We definitely do not want to charge you for something that was never received and I am incredibly sorry that your attempt to reach us what not returned. I have ensured you were reimbursed and a new receipt has been emailed to the address on file for your records. Please do not hesitate to reach me at reviews@gifttree.com if I can be of any assistance from here.
Best Regards,
Sara M.