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GiftTree has a rating of 3.2 stars from 1,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping, and fruit basket. GiftTree ranks 2nd among Gift Baskets sites.
17,562 reviews
This store has been my lifesaver on so many occasions. I am kind of a clumsy guy who always remembers to buy a gift when needed in the last hour 🥴 And just remembered that I have never written a review at least to thank them for their amazing service and show how happy I am that I have discovered them. Now, whenever I have occasion for a gift, I turn to their website and see if I can find something appropriate. And I always do 😀 The gifts come in nice and fancy packages, the prices are affordable and the delivery is fast. Also, they have a remarkable assortment so it is not tricky to find something for whatever occasion it is.
Are there even any words? Gift basket delivery was late, so my mother in laws birthday was over, you can see what they advertise vs what they deliver... and as for the wine? Cheap moscato that even had a "great value" sticker on it...
My husband had a procedure and was to go to the lobby and call me or Lyft to pick him up. I tried to check in the afternoon as I hadn't heard from him and he wasn't answering his phone. I called the doctor's office and they were not answering their phone. Because he is disabled I was alarmed. Thankfully another of our doctors is in the same building so I called them. One of the staff went to the office and was told he had left some time ago. The staff member went downstairs to the lobby to find my husband completely confused and very sick. The doctor came right down and took him across the street to the hospital. We felt that was above and beyond and so we chose to get them a gift from GiftTree. We have sent gifts from them before. They were thrilled and loved it. My husband is much better now!
The birthday delivery day was scheduled for 15 th March... they tried on Saturday 13th in vain cause it wasn't expected by recipient. Birthday date didn't arrive and caused disappointment. Package arrived at 3pm on March 16th!
Put in an order to be delivered on the 22nd of Dec. They switched the warehouse on me to the other side of the country and changed the delivery date to the 28th and notified me after the items were already shipped, so I was not even able to cancel the order. When asking them for a refund they said no and that the items were shipped. I've called at least 9 times asking for some kind of help. The best they would do is call all the recipients informing them it was their fault. They are not understanding at all, these were holiday gifts for some very dear friends and business colleges. I will never use them again, not even if they gave me a credit. I want a full refund.
Placed the order last week for delivery on Saturday for Father's Day on Sunday, but you never showed up until Monday at 3:00 PM
Nice fathers gift…. You guys dropped the ball, and put me in an embarrassing situation.
We will see….I wanted a refund for the problem you or fed ex created, so I am waiting to see if you do anything about it.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I can always depend on gift tree to deliver a great gift, to my family, and business clients.
Horrible. Ordered a gift 45 days in advance (order placed on Nov 17th for delivery Dec 29th-30th) for a New Year's eve gift for the hostess. Gift never came.
I called Gift tree on Dec 29th to make sure the gift was still arriving on time - customer service said most likely yes? Went to party no gift. Thanks Gift Tree. Never again would i use your services. Called again on Jan 5th to find out where the gift was. It was in Oregon. The gift needed to be in South Carolina. I contacted customer service via text. Completely useless.
No service at all. No details on shipment. No assurances that gift would ever arrive. Frankly the rudest service ever.
When I placed this order, I requested that it be delivered for Mother's Day, May 8th. I was told that it should arrive there
Thursday, 5th. It did not & when I checked the order again it now said estimated delivery date May 12th. This was Not acceptable. I called the company again & this time I spoke to James. He confirmed that indeed it was scheduled to arrive days after Mother's Day. He apologized. He said he would do his best to get the gift there by Mother's Day... AND HE DID! The recipient was delighted with the gift as were we. Thanks again James. This meant a lot to us. Joan
The company took $100 for a Godive chocolate tower to send a brother's family in Miami. The order was placed before Dec 15. By Dec 22 nothing arrived. I asked that they resend another item of similar value. They said I would have to wait until 2 days AFTER CHRISTMAS! Total ripoff! Don't use them!
This is my 6th order with gift tree and the second they have messed up bad. All day on Valentine's Day the wife thought I didn't get her a gift and was upset. She didn't know that I ordered her a gift on Jan 3rd and PAID EXTRA to have it show up February 14th, then it never showed up! Cuts service refunded me in the form of store credit. Very disappointing to say the least.
I paid A LOT of extra money to ensure that an already overpriced gift was delivered to Kansas TODAY. It is sitting in Nebraska. They overprice and overpromise on cliché and boring gifts. I will never shop there again.
Meagan,
I apologize for the delay with your dads birthday gift. We are in the process of taking this up with UPS about the delayed flight and the guaranteed delivery you paid for. Thank you for contacting us, so we could look into this, and refund your shipping charges back to you. Again I am so very sorry his gift arrived a day late.
Thank you,
Monica L
This company is complete trash! Spent an hour trying to place an order. The janky website wouldn't complete the order, so I called customer service. Spent another 15 minutes trying to place the order online just for the rep to tell me that it won't become available for another 3 weeks. Stay away at all cost to protect your sanity.
Tip for consumers:
Avoid this company
Products used:
Fruit basket
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The Belgium cupcakes were delivered too late for the get together we were having for Easter: - (
The Belgium chocolate advertised was misleading. We thought there would be Belgium chocolate in the middle but "we think" the Belgium chocolate was the icing. Cupcakes were very messy when trying to pull the paper cup off. The cake part was just ok. We threw them away … wasn't worth the calories.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I wanted a fruit basked for my family member, I was told that was not available in the area that it would be delivered to and all that was available was a box with oranges, pears and apples. I think that is very boring, particularly with oranges and apples because one can get those at any supermarket. And I wanted a basket and not a box. And it makes me not want to purchase on the site in the future, but for some of us it gets to be very expensive. I understand the shipping, et cetera, but if I cannot get what I want I wouldn't be willing to purchase again.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
From what I can tell the baskets turned out to be a great gift but I am a little frustrated that I picked and paid for a date for all of the baskets to be delivered and two of them arrived later than that date.
It was the first website that came up with high reviews when I googled "Sending gift baskets"
I had purchased two 5th Avenue Grand gift baskets, and requested that one of them be delivered on the 19th of December, the other on the 21st of December. I received "great news" from Gift Tree that both baskets were delivered on the 16th of December. Do you people not possess calendars? Why do you even bother asking for a preferred delivery date?
Hello Vic,
Thank you for reaching out about this delivery. I am so sorry for the early arrival of your gift and can definitely appreciate how upsetting it is for your gift to not arrive as planned. While it is rare that a package arrives outside of the expected date, the shipping carriers do sometimes make the delivery early when they have the opportunity to run ahead of schedule.
We apologize for any inconvenience this caused and hope your gift is enjoyed!
Best regards,
Nicol M.
Very poor service … The gift basket was supposed to be delivered December 14th. Now you are saying December 21st. Unacceptable. The recipients will be leaving on the 22nd to travel for the holidays. There will be no time to enjoy the basket. Very disappointed in your service. Will not use your service again…ever.
My father-in-law is about to receive his uptheenth GiftTree fruit basket for his 100th birthday. This is because of all the companies I have tried Gift Tree always has satisfied his taste for fresh fruit.
I believe that satisfaction of the recipient is all that matters.
Although I understand that the packaging for the basket is necessary for shipping, but this is not what I was expecting. For 80$ I was expecting something more substantial and I must say that I am very underwhelmed with what was delivered. It is a gift and I did not open it but from what I see, very very underwhelming.
It was the first link that popped up in a google search
Ordered a VERY expensive package on Monday - delivery guarantee of Thursday - website changed order status to delivery on Friday. On Friday, friend still had not received order ($18.00 delivery charge!); called Monday to inquire, was told order had been cancelled on Thursday! Customer service was NOT helpful, continued making excuses one after the other! I do NOT recommend them; I will NEVER order from them again!
Dear Cyndi,
Thank you for reaching out regarding your recent experience. I am incredibly saddened to see that we let you down and I'd love to look into your order and assist from here!
Please reach me at reviews@gifttree.com with your Order ID or email address on file.
Best Regards,
Sara Marlo
I have ordered products for my mother in Florida three times from gift tree and two times they have failed to deliver the item the first time the item completely disappeared and this last time it was supposed to be delivered the day before Mother's Day and it got there the day after Mother's Day. Give tree thinks that if they don't deliver a Mother's Day gift on time they can just refund you the shipping and everything is okay but all of a sudden there with mother know that this is not the case that doesn't make everything better.
I called the day after Mother’s Day to voice my concerns and complaints and they said they would call me back and they still have not called me back so I don’t assume they are gonna call me back at all they’ve got the money they don’t care
I chose gift tree because my mother likes their products
I chose gift tree because my mother likes their products
Hi Merrick,
We are truly sorry that your Mother's Day gift arrived after the big day. This is not something we take lightly being a small team of Mothers ourselves, we absolutely understand the importance of giving thanks to the super Mother in our lives and can appreciate how upsetting it is when things don't go as planned. While it is rare these days, the shipping carriers do continue to encounter delays and because of this, we are unable to guarantee delivery dates. This was not meant to be a surprise and we do have this outlined in our Shipping & Delivery information, as well as on the order confirmation page, and in the confirmation email you received at the time you submitted the order. It's never our intention to be unfair and we did discuss that we were open to honoring a full refund upon the return of the gift. The gift ended up being delivered and signed for within minutes of us hanging up the phone on Monday morning, so we moved forward with processing the refund of your shipping cost. You will see this in your account in the next 3-5 banking days.
I reviewed your previous order with us and found that the package was misdelivered by FedEx and they had marked it as successfully delivered to her door. Once the lost package was reported to us, we immediately upgraded the gift from a tea gift to a wine gift and had it overnighted at our cost through UPS to ensure it was received quickly.
It pains me to see that you've been on the negative end of these delivery experiences twice now. I have emailed a gift card your way that can be used like cash on GiftTree.com towards any future order. We do recommend selecting an earlier delivery date to account for the potential delay. We do look forward to a time we are able to return to our usual level of service.
Best Regards,
Sara M.
On your picture of the package I purchased, you displayed a bottle of champagne named Moët; however, upon arrival the champagne was of a lower brand. This gift was for a friend and I purchased it because I thought it was Moët
My experiance with gift tree is the most amazing one. I am always satisfied with the service. Always on time. And my receipant is always happy with the presentation. We just love your services. Thanks
Because of convience since I live in Barbados. And always want to send gifts oversease. And there is always something at the right price for any occasion.
Everything is so pretty! Nice website I ordered them for Friday the 12th they arrived Thursday the 11th. Since I did not order them for myself, I do not know how they looked. I hope they looked wonderful.
While I loved the gift basket I bought, and my dad loved it for Father's Day, the delivery experience was very disappointing. When I purchased the item, I paid to have it delivered the Saturday before Father's Day. After I already clicked purchase, I was told supply chain issues would mean it gets delivered the following Tuesday, with no difference in cost. Then on Tuesday, with no notification from the company, UPS changed the delivery date to Wednesday. After initially submitting this review, GiftTree gave me a call, and was very helpful in resolving the issue.
On Sunday, March 19 I placed an order for champagne, a bucket and a box of chocolates. When looking at the shipping options I selected next day delivery and was charged $14.95. This gift was to be timely and I was excited it would received the next day. Unfortunately, I was notified the gift would not be delivered the next day but March27th, 1week later. When I called, I was told it was shipped, and I could not cancel the order. Unfortunately, no one will be around to accept this gift on the 27th, which is why I paid for next day delivery. Looking back at my receipt I noticed standard delivery was noted on the receipt. If you look at the amount charged, I paid for next day delivery. Please cancel this order and refund my money full. Thank you
no satisfaction
Next day delivery
Hi Jean,
Thank you for your recent order! I apologize for any confusion, the cost for next day delivery is $27.95 and I'm happy to confirm you were not billed for a service not received. The total of $14.95 was correct (this includes the $4.95 alcohol signature fee) for the delivery date of March 27th. I do see the gift was delivered a day early on March 26th, so regrettably, we are unable to cancel the order. I hope it was warmly received regardless of this initial upset!
Best Regards,
Sara M.
My Mom absolutely loves the customized wine bottle. Delivered quickly, and as described. I had a last minute change before shipping that customer service resolved by the next morning. Very satisfied!
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Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.
We define generosity.
GiftTree is proud to bear the pomegranate as our emblem, as it perfectly embodies our approach to designing and curating our gifts. Spanning continents and cultures, the pomegranate has served as a symbol of generosity since ancient times. When extended as an offering, pomegranates signify good will and the best intentions from one heart to another. The pomegranate is, essentially, who we are at our core - defining generosity.
We aspire to inspire.
The good taste that each gift embodies—and the uncompromising quality we guarantee—assures you that whatever you choose to send will inspire genuine delight and gratitude from friends, family and business associates. You’ll be making a lasting impression.
Exclusive keepsake containers.
The presentation of your gift is carefully planned to maximize the “wow” effect at first sight. Ordinary boxes won’t do. We design shapes, choose colors and select durable, luxurious materials for all our signature trays, baskets and chests. As a result, they can be repurposed for years, granting your gift impressive staying power.
Your gift will be swiftly on its way.
The vast majority of gifts ship the day you order them…from whichever of our three locations is closest to the shipping address. If you are a last-minute person, this is music to your ears.
Personalization & business identity.
Would you like to display a name, message or business logo on your gift? We will engrave, emboss, monogram or imprint your message. And here’s the best news: in most cases, we need only one day to do it!
Dear Joshua,
We are incredibly sorry that this order was not received on such a special day for your wife. We appreciate you contacting customer service to look into how this could have happened. I see that we were able to reimburse you for the order for the full amount, and the gift card was our token of sincere apologies for such an unacceptable experience. We wanted to cover the cost of your next order 100% for the issues. We are working with our floral partner to ensure it never happens again.
We value your feedback and appreciate you letting us know of this failure. Please do not hesitate to reach us at 800.379.4065 if we can assist in any way in the future!
Best Regards,
Sara M.