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GiftTree has a rating of 3.2 stars from 1,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping, and fruit basket. GiftTree ranks 2nd among Gift Baskets sites.
17,562 reviews
This store has been my lifesaver on so many occasions. I am kind of a clumsy guy who always remembers to buy a gift when needed in the last hour 🥴 And just remembered that I have never written a review at least to thank them for their amazing service and show how happy I am that I have discovered them. Now, whenever I have occasion for a gift, I turn to their website and see if I can find something appropriate. And I always do 😀 The gifts come in nice and fancy packages, the prices are affordable and the delivery is fast. Also, they have a remarkable assortment so it is not tricky to find something for whatever occasion it is.
Are there even any words? Gift basket delivery was late, so my mother in laws birthday was over, you can see what they advertise vs what they deliver... and as for the wine? Cheap moscato that even had a "great value" sticker on it...
On the letter ( note) that I paid $ 10 extra for - your company did not put my name on the note. So - when my customer received the gift package - they did not know who it came from...
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I gifts came well packaged and on time. The people I bought the gift said that it was well packaged and looked great! The cheese slate is really nice too! I will be buying from here again!
Hope your Holiday's are the greatest and are filled with Joy and Happiness, Thanks for getting my packages on time to their destination you guys are awesome got two more to go I'll see that's so far you guys are awesome to deal with
Hope your Holiday's are the greatest and are filled with Joy and Happiness, We miss you guys hope we can see you soon
I ordered the Metropolitan Gourmet Gift Basket for my niece for Christmas. I placed the order online December 7th. My niece lives in North Carolina and Gift Tree shipped it from their North Carolina warehouse on Dec 12th, for a delivery on December 18th. The basket was just delivered this morning, January 6th! I called their costumer service number several time and was told they couldn't do anything about it... it was the US Post offices' fault! First of all, WHO ships baskets with the Post Office this day in time? They promised me delivery before Christmas and they should have used a more reliable delivery service like Fed EX or UPS! They took my money and washed their hand clean of the responsibility of seeing that my basket was delivered when promised! I will Never use this company for a gift again!
April Barker
I sent this as a gift to my bestie who lives in another state. She LOVED it, it is such a unique idea! The bottle is awesome! I'll probably send more of them to more friends!
It was a gift to my mother for her birthday. She called beyond excited about how nice it was when she received it and has since said how delicious everything has been. It delivered on time.
Catalog came in mail in time for birthday gift
Gift Tree's website was easy to use and all gifts were received on time. Everyone who received a Gift Tree basket commented on how lovely their gift was. Thank you!
Totally disappointed as it was 4 days late and all ice was melted and product was not good. Total waste of money, disappointment as this was a gift to family.
Ratings were the highest.
Wanted best for my family member.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The product ordered was one week late getting out and delivered. Once I realized it and called customer service, it was taken care of very professionally and very quickly! Thanks!
Extremely professional and prompt in the resolution!!
First time using GiftTree, my experience was this:
Looking on the internet for a housewarming gift for my brother and my SIL. Already had in my mind all the puppy things—new house comes with puppy (Amazon helped solve that part.)
Amazon couldn't help with something curated and thoughtful.
So stumbled upon GiftTree in my search.
Once they finally got it, they liked the gift basket and it arrived well packaged.
But it was SO MUCH coordination that I had to do on my end with UPS and GiftTree, and …. Sadly with the gift "receivers." (Spent time locating how to talk customer support at GiftTree, spent more time on hold with UPS, back to …GiftTree)
Anyone reading this gets that cycle I bet.
But, It ruined the surprise and the fun of it.
I send all my clients a gift & "Gift Tree" online site is easy to make an order & they have great speedy delivery. I have never had a gift delivered damaged which is a great relief
Package with wine and chocolates was delivered on time with the appropriate add ons! First time user and would use this service again. My wife loved the gift and the added detail.
It was supposed to be delivered on Monday, but you deliver it on Saturday. No one was going to be home all weekend so the items just sat in front of the door melting in the sun.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The basket is beautiful and the recipient loved it but it took a week longer to deliver due to weather conditions. I appreciated the communication to let me know about the delay.
It's was a gift for my daughter in NYC. I was surprised at how quickly it arrived! My daughter was very pleased with the surprise and said the contents were very good.
I don't know specifics since it was a condolence gift and I did not want to ask - but the gift arrived quickly and reliably, and the recipient seemed appreciative.
Looked appealing online. Price was reasonable.
Gift arrived to my hosts while I was visiting them and I was very embarrassed by the size of the basket and snacks. Not anywhere near worth the price.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Ordered a last minute gift for a friend and it shipped right away and delivered on time! Great gift basket and great shipping & delivery! Definitely recommend to others!
Great gift basket options & pricing.
Great price
Quick and easy. Detailed description and photo was perfect. Customer service was fantastic and they very much cared about making it a five star A+ experience - and they did.
Sounds like Gift tree will deliver my order on the exact date that we selected.
Had a mistake (my mistake) with an order and chatted with them online and they were incredibly helpful and accommodating. These guys just became Number 1
I appreciated your easy-to-navigate website, your wide variety of gift choices, the first-time discount on your website, and the expeditious delivery of my purchase. Thank you so much!
We have been using Gift Tree for several years now and we absolutely love them.
The presentations are fantastic and the selections just perfect!
Thank you Gift Tree!
Love the products!
Gain trust and grow your business with customer reviews.
Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.
We define generosity.
GiftTree is proud to bear the pomegranate as our emblem, as it perfectly embodies our approach to designing and curating our gifts. Spanning continents and cultures, the pomegranate has served as a symbol of generosity since ancient times. When extended as an offering, pomegranates signify good will and the best intentions from one heart to another. The pomegranate is, essentially, who we are at our core - defining generosity.
We aspire to inspire.
The good taste that each gift embodies—and the uncompromising quality we guarantee—assures you that whatever you choose to send will inspire genuine delight and gratitude from friends, family and business associates. You’ll be making a lasting impression.
Exclusive keepsake containers.
The presentation of your gift is carefully planned to maximize the “wow” effect at first sight. Ordinary boxes won’t do. We design shapes, choose colors and select durable, luxurious materials for all our signature trays, baskets and chests. As a result, they can be repurposed for years, granting your gift impressive staying power.
Your gift will be swiftly on its way.
The vast majority of gifts ship the day you order them…from whichever of our three locations is closest to the shipping address. If you are a last-minute person, this is music to your ears.
Personalization & business identity.
Would you like to display a name, message or business logo on your gift? We will engrave, emboss, monogram or imprint your message. And here’s the best news: in most cases, we need only one day to do it!
Hi Amber,
I see we had attempted to phone you back, but an email follow-up definitely could have helped alleviate this mishap. I am sorry that your non-delivery was not resolved timely. We would love to replace or reimburse this for your loved one, please let us know how best we can resolve this from here by reaching me via private message or contacting customer service at 800.379.4065.
Best Regards,
Sara M.