GiftTree

I placed an order of flowers for friend's birthday. Their delivery confirmation said it had been delivered. Not true. It was delivered 4 days later. They said no one was at the home. I said, why didn't you call me? Or leave it at the door? This company sucks. Bad customer service with no common sense, which makes me think it's all BS. Do not order anything from them. Go with another company!

I ordered a gift basket for my step-father's son's passing. I saw a basket on gift tree with a black ribbon which I thought was appropriate for the occasion. Well, see the picture below for yourself on what I ordered and what I received. Not at all the same. Sure, the website has disclosures about receiving some different items, but the whole theme of the basket was about grief and mourning, so what's up with the purple ribbon? Not to mention the grocery store stickers that were left on the fruit. I brought this issue to customer service, and they gave me a $10 gift card. Thanks Gift Tree, the cheapest item on your website is $19.99 + shipping.

They got one thing right, it was delivered on time.

Over many years, I have used GiftTree for all my long distance gifting needs! Whether sympathy, graduations, birthdays or congratulations, it has always been my go-to for the perfect gift and expedient delivery. This particular basket was for a sympathy occasion and it arrived on next-day delivery as requested. Can't ask for better service than that! The recipient was very pleased in receiving it and loved the basket. Thank you again for your great service!

When we need to send a gift that will be enjoyed by the recipient, be beautifully packaged, and fit our budget... we turn to GiftTree. The product selection is outstanding so you can be sure to find something for anyone on your list. Also, at times when I've made a mistake, their customer service has been so patient and kind when helping me to resolve the issue. Thank you GiftTree for making long distance gift-giving so easy.

Nice experience, this was one of my 3 orders made for this week with the Orthodox Palm Sunday and Catholic Easter, so a rather busy time, but everything arrived as scheduled. I found very useful the fact I could ask the day o delivery.
My son's family loved the basket and its content. Everything was delicious.

Purchased a gift for my manager for Boss's Day. The selection options were difficult to choose because there are so many amazing options within a great price point. When I accidentally purchased over budget, Gifttree responded quickly and refunded me. I purchased another gift, and it arrived in style, prior to the date of delivery offered. Gotta love that!

CS was prompt in issuing a refund on a product that was purchased in error. (over budget) as I am from Canada and realized after the purchase was made that the purchase was in USD. Gifttree was prompt in refunding me.

Unfortunately this did not work out and was ultimately embarrassing for me as the gift not only arrived a day late for someone's birthday when it said it would be there, but also was apparently Not properly refrigerated prior to delivery. It was a charcuterie board and the cheese and meat was all ruined. I would never order anything from Here again as I've lost confidence. Very disappointed. While I appreciate the credit back, which was the right thing to do, it's extremely inconvenient and embarrassing to now order another gift and have it be so late.

Well, I like your products, but your delivery service not so much. As an example, on this current order, which I purchased on August 13, I gave you a delivery date of August 28.That's 15 days to get the package there. I have now received a message that it will not be delivered until August 31.
That is after the recipient's birthday. How is the package going out by covered wagon?

I was notified just prior to delivery that the items were not available and delivery was not possible on the date promised by GiftTree. Alas. Then asked if I wanted the extra delivery fee returned... really? So sad to fail to deliver this welcoming gift to a new young Chicago couple on their arrival day! This is the first time I've had an unacceptable gift giving experience with Gifttree.
Too bad, eh?

Ordering is very simple and quick. However, won't know until basket is delivered how my boss liked it. However, never have had a problem with any of my orders from Gifttree. I am a long time customer.

I paid $30+ extra to expedite the delivery to the next day and they didn't even receive it until 4 days later. This was for a family who was grieving the loss of their husband/father. Very disappointing.

They were gifts for games during a Baby Shower…recipients loved how unique they were. Surprised "congratulations" isn't one of your five messages (only thing that would have improved it). Gifts received within days of being ordered.

Bought this wine bottle gift and had it personalized for my Granddaughter's 21st birthday. Not sure about the wine inside but a great souvenir remembrance for her special day. Bottle looked just like the order I placed

I loved the basket presentations! The best feature by far on your website was the ability to send to multiple addresses from the one purchase in lieu of having to place 10 separate orders! I also appreciated the email updates on the shipping and delivery of each of the 10 baskets I ordered. I will definitely use GiftTree again! Thanks for making my job easier as an Administrative Assistant for our regional Vice President!

Ordered Balloons for my Niece's 4th Birthday. The balloons were supposed to be delivered ON her birthday and I clearly indicated the correct date. Balloons were delivered a day late... and with mixed balloons - both boy and girl balloons. Not very special. And not WORTH the $10 per balloon that I spent!
I guess you get burned enough... that you learn! Will NEVER order from them again. They spoiled the surprise... and the balloons were marginal at best! You are better off going to the dollar tree, selecting what you want. And spending $5 instead of $50.
Extremely UNHAPPY!

P.S. Watch. Sara M - will get on here. And say the SAME canned response.
"First and foremost... I am sorry." or.
"We are deeply saddened that you were dissatisfied with your purchase"...

Sara... Save your breath! You need to go into another line of work and stop ripping everyone off!

The delivery was shown for Dec. 23 which is why I ordered from GiftTree and not another service. It was changed to Dec. 27 delivery several days later. At that point it was too late to reorder something for that date. The recipients were out of town on vacation beginning Dec. 26 and won't receive it until Jan. 8. There was fruit in the basket which will be bad by the time they get the package.

They were polite and gave a credit for the paid delivery by the date which didn't happen. It ended up to be an expensive gift even without the extra delivery charge which part will be spoiled.

The package i ordered was supposed to be delivered today. UPS for some reason needed a signature...what the hell is up with that. The adults are working and kids are in school. If the signature was really required they should deliver when people will be home. This is food that may spoil.

My boss's Mom passed away and I needed to send a nice sympathy based in a pinch. Delivery was on-time; call to customer service to check it was on its ways was great. All around great and my boss texted me thanking me for the "beautiful" basket. Thanks for delivering and having excellent customer service at a time in history both are falling by the waist-side and everything is the customers problem and companies act as if they are doing you a favor.

Mike

I ordered two baskets. The wine basket was very good and a reasonable value.
The golden gourmet basket was pathetic! So bad in fact I didn't give it, instead bought another from a different vendor. It didn't look anything like the representation on your website. I suspect, as it has been my experience, I won't receive a response. I will shop elsewhere in the future.
Regards,
Bruce Hogg
*******717

A wonderful assortment of gifts at different price points and very easy to fill out the order online. This was a birthday gift and I just heard from my cousin that she absolutely loved the lavender fragrance and the natural products.

Strike two on the second attempt! Package was not packed on ice and did not do anything differently to assure package didn't melt. Customer service said she would overnight. The cheese was like soup, the olives were hot and all of the meat was hot. Looking to be refunded. My client was dissatisfied for the second time. Very disappointed. I am a real estate agent and use your service to gift my clients. This client has asked me/you not to attempt to deliver this again. Im pretty sure their grossed out.

I ordered gifts for my sons school teachers with their name engraving. First off, i had to pay for shipping for each diary separately even though i was shipping them all to my house. I called them about it and they said that's just how it is- each diary will be shipped separately. Looks like gift tree wants to make money from shipping too!

The diaries arrived 2 days after the promised date and we couldnt even give it to the teachers before the school closed. NEVER buying from these guys again.

The customer service rep was named James & he took a lot of time with me to explain ( deluxe large box of chocolates & wine) for my daughter living out of state in NJ for mothers Day. James did his best to explore discounts, delivery options that saved me some $$. I told James that I hoped to get assigned to him again.