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GiftTree has a rating of 3.2 stars from 1,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping, and fruit basket. GiftTree ranks 2nd among Gift Baskets sites.
17,562 reviews
This store has been my lifesaver on so many occasions. I am kind of a clumsy guy who always remembers to buy a gift when needed in the last hour 🥴 And just remembered that I have never written a review at least to thank them for their amazing service and show how happy I am that I have discovered them. Now, whenever I have occasion for a gift, I turn to their website and see if I can find something appropriate. And I always do 😀 The gifts come in nice and fancy packages, the prices are affordable and the delivery is fast. Also, they have a remarkable assortment so it is not tricky to find something for whatever occasion it is.
Are there even any words? Gift basket delivery was late, so my mother in laws birthday was over, you can see what they advertise vs what they deliver... and as for the wine? Cheap moscato that even had a "great value" sticker on it...
Unfortunately the bottom box was dented in pretty bad but the rest of it looked great. It's a Christmas gift so we haven't tried it yet.
Saw a commercial
Great selection for a great price.
I think your site was easy to navigate and the choices are terrific. It took me forever to decide what to order! They all looked great.
Only thing I am not happy is that it was delivered on the 1st instead of the 4th like requested as this was a birthday gift.
Easy to purchase and schedule
Spent $130 on a gift basket with flowers balloons and chocolates and had it delivered to my fiances clinic to surprise her! Only to be told at about 2pm that they do not deliver flowers on valentines dayafter they took my money and confirmed delivery for valentines daynow I have to wait 3 days to get my money back. Now they have all my card informationthis is the most unprofessional and unreliable excuse for a scam that there can be. DO NOT TRUST THIS TRASH! RUINED EVERYTHING I FEEL ROBBED
I ordered a Deluxe Gourmet Gift Basket with One Bottle of Champgne for $149.99 or $181.37 after service and delivery fees. What was delivered was nothing like what was pictured online. My recipient received a $18.99 bottle of sparkling wine from Safeway in a poorly wrapped basket with rainbow color ribbon and bright orange crinckle cut paper strips (this was especially embarassing as this was a birthday gift for a grown man). I even confirmed on the phone that the contents would include a $50 bottle of nice champagne. I contacted GiftTree about their satisfaction guarantee and they told me that they would only refund the $19.95 service charge. After telling them that I didnt want money I just wanted the product delivered that was advertised they stopped responding to my emails and now I can not log on to my GiftTree account no doubt so that I can not review the item.
This is called deceptive advertising and it is theft to take someones money and not give them what they agreed to pay for.
Very satisfied... from order to delivery, and on being kept informed. I was told the champagne was lovely!
They had what I wanted.
Good quality product and very accurate delivery. I have use this company twice and it has been great!
I have had a very good experience with your company delivery and quality of products, KEEP IT UP!
I used the live chat yesterday to look for alternatives for my gift and Ashley was really helpful. Besides that they also sent me a $5 upon to make my purchase more affordable. This is the second time I buy from you guys and will again. Both experiences were fantastic! Great customer service!
Best prices for top quality baskets and free shipping
I don't want to write 50 characters. You would do better to give me a drop down list to choose from. This is really irritating.
Found it first
It was what I was looking for
Don't order from this website. The customer order representative said this happens a lot but that most customers are ok with late & missing orders!
Each time I have ordered from this site the item has never been delivered the date it is promised or expected to be delivered on.
My friend called me to thank me for the beautiful gift basket. She said it was gorgeous and that all the products included were delicious.
Used GiftTree before
Presentation was lovely
My aunt was very happy with her gift. There was just the right amount of fruit and chocolate/other treats nicely arranged in the treasure chest.
Variety and having the type of items in one gift that I wanted for my aunt.
Thank you for your comments, Cheryl! This is such a fun gift and we're so glad to hear the beautiful treasure chest was a hit!
Mom's Birthday is January 25th. I thought I had requested it to arrive on or around January 23rd. Mom called on January 13th and said that it had arrived?
I liked the Gift basket and the flexability of ordering it and selecting a delivery date.
Hello Dan,
Thank you for your recent order! I have reviewed your order and it does look like the gift was set to be delivered the 13th, because the 13th and the 23rd would be right next to each other on the shipping calendar it's very likely that the 13th was accidentally selected. I do apologize that the gift was delivered earlier than you intended to be. I hope your mom enjoyed her early birthday gift, and i'm glad you were pleased with the basket and flexibility we offer.
Best regards,
Nicol M.
I am very upset with Gift tree. I ordered a bottle of wine to be delivered on October 9th. They shipped it via UPS. Since wine has to be signed for UPS would not leave it at the recipients door. I advised UPS and gift tree that these people were not home during the day but after 3:30 one of the teachers would be home. UPS came coming at the wrong time for two days. After 3 calls to both the sender and UPS UPS said that the sender must advise them. GIFT TREE lied and said that no one at UPS contacted them but they would contact UPS. Then on Veterans day when the recipient was home ALL DAY UPS made no attempt to deliver and told me that the address was wrong they still had not heard from Gift Tree but supposedly changed the address to the correct address. The next day Saturday they informed me that the wine was being returned to the sender as no one was home.This was also a lie as I had talked to the recipient who waited at home all day. When I contacted Gift Tree told me that I must wait until they received the wine back and then I would get a gift card. I don't want a gift card. I want my money back I can find no information on their website that states they do not grant refunds. By the time I get a refund if I get a refund Thanksgiving will be over and this was a gift for Thanksgiving. For shame.
Hi Ava,
I am incredibly sorry that the delivery experience was not a smooth one. I appreciate how frustrating it is to not be able to pick a delivery time, my own work schedule never seems to align with the drivers and it can be ever so irritating when a signature is required. Sadly, we have not ever been able to guarantee a delivery window with all of the variables in route times, volume, weather, etc. This is outlined in our shipping faq here and is never intended to be a surprise: https://www.gifttree.com/helppgs/faq.
While we are unable to refund a perishable item, I would be happy to have a replacement shipped out at no extra cost to you and there are options to have it held at a nearby UPS office if the first attempt isn't successful. Please email me at reviews@gifttree.com with your order ID so that I can better assist you from here. I look forward to your intended party receiving their gift!
Best Regards,
Sara M.
I was pleasantly surprised that my basket arrived earlier than expected to my recipient. She loved it!
I liked the basket options.
Yeah! We're doing a happy dance with you. Thank you so much for letting us know. We're thrilled to have made her day. We look forward to being a part of many more special occasions.
Warm Regards,
Sara M.
Very good swift service, lovely product.
Thanks so much Gift Tree, the present was so well received.
The "treats" were fair, and not better. Some of my favorite-looking cookies did not taste very good.
The gift box looked appealing online. It looked better than it is, in some respects.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Easy to order and delivered perfectly on time. Very good quality product. My team were very pleased.
I'm based in UK and wanted to send a gift to celebrate a well done project to a US based team.
Great variety so there would be something for everyone.
Stellar delivery and top notch products. They even assisted in communication with recipients. Very considerate and sincere.
Cris. Thank you so much for your wonderful review of our company. I am so excited that we were able to help you with your gift giving! I hope your recipients loved their gift very much. Please know we are always here for you, to help in anyway we can to make the entire experience successful for you and your recipient. If you ever have any questions or concerns please feel free to reach us at 1-800-379-4065 we would love to help.
Thank you,
Monica
The entire experience was smooth, swift and our recipient was quite happy with his basket of goodies.
Everything went well.
The delivery was one day earlier. For a very special event it was disappointing.
I used this company on other occasions.
I am a very satisfied repeat customer many times. Every order was processed was handled to perfection.
I am a very satisfied customer.
Quality Products
I received a thank you from the legal staff which said the basket was very nice, filled with chocolate galore and very much appreciated.
This is wonderful to hear! One of my favorite things about gift giving is seeing the reaction and it makes our day to know we were able to be a part of another happy experience. Thank you so much for sharing, Maureen!
Gift Tree provided a quick and secure experience for the holidays. I ordered the beautiful Godiva assortment and it was delivered right on time!
Gain trust and grow your business with customer reviews.
Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.
We define generosity.
GiftTree is proud to bear the pomegranate as our emblem, as it perfectly embodies our approach to designing and curating our gifts. Spanning continents and cultures, the pomegranate has served as a symbol of generosity since ancient times. When extended as an offering, pomegranates signify good will and the best intentions from one heart to another. The pomegranate is, essentially, who we are at our core - defining generosity.
We aspire to inspire.
The good taste that each gift embodies—and the uncompromising quality we guarantee—assures you that whatever you choose to send will inspire genuine delight and gratitude from friends, family and business associates. You’ll be making a lasting impression.
Exclusive keepsake containers.
The presentation of your gift is carefully planned to maximize the “wow” effect at first sight. Ordinary boxes won’t do. We design shapes, choose colors and select durable, luxurious materials for all our signature trays, baskets and chests. As a result, they can be repurposed for years, granting your gift impressive staying power.
Your gift will be swiftly on its way.
The vast majority of gifts ship the day you order them…from whichever of our three locations is closest to the shipping address. If you are a last-minute person, this is music to your ears.
Personalization & business identity.
Would you like to display a name, message or business logo on your gift? We will engrave, emboss, monogram or imprint your message. And here’s the best news: in most cases, we need only one day to do it!
Hi Amy, I am so sorry to hear this. I looked for orders under your email address and the ones I found were all delivered on the estimated delivery date, so I am wondering if maybe the problem orders were ordered under a different email. I would love if you could email me at Reviews@gifttree.com, so we can take a look at those orders and see what happened and where we dropped the ball for you.
Thank you,
Monica