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GiftTree has a rating of 3.2 stars from 1,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping, and fruit basket. GiftTree ranks 2nd among Gift Baskets sites.
17,562 reviews
This store has been my lifesaver on so many occasions. I am kind of a clumsy guy who always remembers to buy a gift when needed in the last hour 🥴 And just remembered that I have never written a review at least to thank them for their amazing service and show how happy I am that I have discovered them. Now, whenever I have occasion for a gift, I turn to their website and see if I can find something appropriate. And I always do 😀 The gifts come in nice and fancy packages, the prices are affordable and the delivery is fast. Also, they have a remarkable assortment so it is not tricky to find something for whatever occasion it is.
Are there even any words? Gift basket delivery was late, so my mother in laws birthday was over, you can see what they advertise vs what they deliver... and as for the wine? Cheap moscato that even had a "great value" sticker on it...
The gift came as a number of items inside a carton box — no beautiful presentation. Why the price is 130 dollars?
Very disappointed
Accidentally. I was looking for A different company.
I wanted to send food. Not candies. So I chose cheese
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Ordered various wine bottles with a personalized message and recipients were very amazed at what a nice and creative gift it was. Thank you!
I've used gift tree several times as gifts, and they have all been very satisfied and happy with it. I like them very much.
Thank you all at Gift Tree. Your products and prompt delivery are only a few reasons that you are my first choice in gifts.
My mother in law sent me a picture and f the fruit, which would not even buy these in a grocery store, very disappointed
A wonderful assortment and a beautiful presentation, just as seen on the website and delivered so promptly! I would recommend Gift Tree to everyone!
The flowers received did NOT look anything like the picture when ordered. I can send photos to compare if you want to see them.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Ordering was fine, but it would be nice to have a picture of what actually gets delivered, as I don't get to see it.
Easy to use website meant that I could easily browse select and pay for item in Yk and gave it delivered in USA the hamper was of excellent quality with environmentally friendly packaging no plastic
My Order Number: *******-sgif-3745 was supposed to be delivered on 12/23/22, and it is still not there. Very disappointing. I will not use you again.
Hello Kenneth,
Thank you for shopping with GiftTree! We appreciate your business. Im so sorry to hear that you experienced a delay in the delivery and can definitely appreciate how upsetting it is for your gift to arrive later than anticipated. This is incredibly rare these days, and regrettably, there is simply no way to predict when one of the carriers will fail. We are truly sorry again this has impacted your delivery.
Best regards,
Nicol M.
A nice bottle of Rosé & lovely Godiva cookies covered in chocolate made a perfect anniversary gift! The receivers loved it! Thank you.
The basket was a very big hit! My daughters birthday but no travel allowed so this worked very well. Many thanks mdw
Trouble free, fair pricing
It looked like something I would like to receive
Excellent Service. Family and friends love the baskets. Quality was outstanding. Have used them repeatly and will continue to do so.
All the fruit was rotten. Both baskets. I want all my money back or I will call BBB. You people were terrible. Should of went with Harry and David
No answers yet. Waiting to hear from them asap.
Gave you people a chance and all the fruit was rotten. What are you going to do about this?
Gave you a chance. Harry and David are much better. Will never order again from you people. Shame on you.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Product came a week too early. Product content and presentation is not at all like the photos. Does not appear that I got a good value for my dollar.
I got apologies but no offer to send a replacement product or refund. I give a lot of gift baskets in the course of a year and was trying your company out for the first time.
Gift basket choices
Price point and items
Bought my fiance the putter set and it is BEAUTIFUL. I can't wait until spring when he can start using it, but it comes in a stunning case and is very easy to assemble the putter, too.
Erica, I am so happy to hear this. I absolutely love this gift, and I hope your Fiance enjoys using it very much. Thank you so much for your Amazing feedback, we really appreciate it.
Thank you,
Monica
The prices are very good for the quality of merchandise. Have ordered from this site before and havenever been disappointed.
Not good. Though some type of cooling method was included by time candy arrived it was very soft and melty.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Bev,
I am so sorry this arrived in such a manner. I've left you a voicemail and email regarding this. We look forward to resolving these concerns!
Best Regards,
Sara M.
I ordered a gift for my father's 85th birthday. The order was placed on April 10,2022, for delivery to their home in Los Angeles on April 27,2022. There was no holiday, no strike, and Covid is no longer a player in delayed deliveries. I paid full price for delivery.
Gift did not arrive. After several phone calls to Giftree, Giftree blamed UPS for the gift being delivered to a UPS holding site (Michael's store) instead of my parents' home and asked me if my 85 year old father could pick it up from the Michael Store. I ordered this gift to be delivered to my parents' home, paid for the delivery fee, and Giftree had the audacity to suggest my parents pick it up at Michael's. Furthermore, no explanation why it was delivered there instead of my parents' home. After I refused and told them I paid shipping fees to have this expensive ( over a $100 gift), Giftree gave me more false promises that the gift would be delivered within 3 days of the actual date,
After several phone calls, on May 4th, (7 days from April 27), Giftree said they would reorder my Dad's gift and have it shipped overnight to my Dad, and that he should receive it next day, May 5.
May 5 th came and went, still no gift.
Finally, on May 6th, 9 DAYS AFTER my dad's 85th birthday, he finally received it.
Giftree refunded my delivery fee. That' s all I got for all my trouble and their piss poor service.
NEVER AGAIN!
They gave absurd reasons for delivery to the wrong place; after I had paid for a hefty delivery fee, they had the AUDACITY to ask if my 85 yr old dad could go to the place where UPS delivered his birthday gift; after I refused, they gave me false promises on when re- delivery would be attempted and when the gift would be received. The gift was FINALLY received by my dad 9 DAYS AFTER HIS 85th BIRTHDAY. UNACCEPTABLE,,,
I thought it was an upscale company, but boy, was I wrong!
I thought my dad would enjoy it.
Hi Dr. Marie,
First and foremost, we are terribly sorry that this experience has left such a sour taste in your mouth. I can appreciate how upsetting this has been for such a milestone birthday and being for your father, I can't say I'd feel any different in your shoes after seeing him go without a gift on his birthday. I have looked into the delivery with UPS and found that a flag was triggered within minutes of us handing the package over to UPS. See below;
04/21/2022
9:03 A.M. The package will be delivered to the recipient’s preferred UPS Access Point™ location.
04/21/2022
8:33 A.M. Label Created
Shipper created a label, UPS has not received the package yet. United States
When I see this, it does not mean that a request was made for this specific package, but that package handling instructions have been set for any package shipping via UPS to this residence. Regrettably, this is not something we or you could have anticipated until the instructions were followed through with and the package ended up at that Michael's office around the corner from their home. Your experience with GiftTree is something we strive to maintain as a positive and memorable one, and while that original gift remains at the Michael's store where it can still be retrieved, we did overnight a replacement gift via FedEx that was signed for at 9:58 am on May 5th. You mention it was not received until May 6th, so I do fear someone else is handling these packages prior to them reaching your father which is causing these to be delayed.
We do value your feedback and patronage and are always looking for ways we could improve our service. We hope this additional context will help prevent future painful experiences with GiftTree or any other gifting service.
Best Regards,
Sara M
This site is Perfect for business gift giving! All of our clients information is saved for future use to save time each year.
I like the ease of ordering multiple items on one shopping trip
Selection and ordering process was easy, package arrived on time (in another state). Got a great big thank you for a great gift!
Didn't like the additional fees such as signature fee and holiday fee. I placed my order on 12/16 and it is still processing!
Sent feedback.
Thought it would be a great experience
Hello Jill,
Thank you for shopping with GiftTree! The signature fee on any delivery that contains alcohol. This is a fee that is charged directly from FedEx and UPS and we are unable to waive this portion or requirement of the signature. Regarding the Peak Season Surcharge of $4.95is set in place to offset surge pricing imposed by the carriers (UPS & FedEx).
I have reviewed your order and what caused the delay in delivery, and it was likely caused by the severe weather that impacted the warehouse from which your gift shipped from. Our team and carriers tried their best to avoid any delays, but unfortunately despite our best efforts, the weather in late December impacted some deliveries. Im so sorry for any inconvenience this may have caused.
Best regards,
Nicol M.
Didn't like the additional fees such as signature fee and holiday fee.
You provide a very nice and secure service.
I wonder way I have not a membership number after many years been your client.
We are your client for many years.
We ordered quite a few gifts for our clients over the holidays and received great feedback about the quality and collection of items.
Jennifer, I am so happy to hear this. Thank you so much for giving us the opportunity to help with your business gifts, we truly appreciate it. I am thrilled your clients loved their gifts from you. If we can ever help in the future or have any questions please feel free to give our Business gifting dept a call at 1-800-379-4064 we would be happy to help!
Thank you,
Monica
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Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.
We define generosity.
GiftTree is proud to bear the pomegranate as our emblem, as it perfectly embodies our approach to designing and curating our gifts. Spanning continents and cultures, the pomegranate has served as a symbol of generosity since ancient times. When extended as an offering, pomegranates signify good will and the best intentions from one heart to another. The pomegranate is, essentially, who we are at our core - defining generosity.
We aspire to inspire.
The good taste that each gift embodies—and the uncompromising quality we guarantee—assures you that whatever you choose to send will inspire genuine delight and gratitude from friends, family and business associates. You’ll be making a lasting impression.
Exclusive keepsake containers.
The presentation of your gift is carefully planned to maximize the “wow” effect at first sight. Ordinary boxes won’t do. We design shapes, choose colors and select durable, luxurious materials for all our signature trays, baskets and chests. As a result, they can be repurposed for years, granting your gift impressive staying power.
Your gift will be swiftly on its way.
The vast majority of gifts ship the day you order them…from whichever of our three locations is closest to the shipping address. If you are a last-minute person, this is music to your ears.
Personalization & business identity.
Would you like to display a name, message or business logo on your gift? We will engrave, emboss, monogram or imprint your message. And here’s the best news: in most cases, we need only one day to do it!
Mary,
Thank you for shopping with us and for making our day with this wonderful feedback! This is exactly what we aim for and we're excited to see we've provided an excellent ordering and delivery experience. We look forward to the next occasion!
Best Regards,
Sara M.