• GiftTree

GiftTree

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Overview

GiftTree has a rating of 3.2 stars from 1,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping, and fruit basket. GiftTree ranks 2nd among Gift Baskets sites.

  • Service
    293
  • Value
    41
  • Shipping
    42
  • Returns
    15
  • Quality
    1150
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2

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17,562 reviews

36
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How would you rate GiftTree?
Top Positive Review

“Lifesaver”

Oleg T.
3/15/24

This store has been my lifesaver on so many occasions. I am kind of a clumsy guy who always remembers to buy a gift when needed in the last hour 🥴 And just remembered that I have never written a review at least to thank them for their amazing service and show how happy I am that I have discovered them. Now, whenever I have occasion for a gift, I turn to their website and see if I can find something appropriate. And I always do 😀 The gifts come in nice and fancy packages, the prices are affordable and the delivery is fast. Also, they have a remarkable assortment so it is not tricky to find something for whatever occasion it is.

Top Critical Review

“What you'll get for $150”

lacey s.
1/28/20

Are there even any words? Gift basket delivery was late, so my mother in laws birthday was over, you can see what they advertise vs what they deliver... and as for the wine? Cheap moscato that even had a "great value" sticker on it...

Reviews (1,899)

Rating

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Reviews that mention popular keywords

gift tree (663) customer service (365) birthday gift (58) day delivery (41)
Thumbnail of user joyw352
Washington
1 review
0 helpful votes
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March 26th, 2023
Verified purchase

Thanks this is my2nd order so far! It was lost in transit but finally found. The GIFT was received and they are enjoying it.

Service
Quality
Thumbnail of user kristenr131
West Virginia
2 reviews
0 helpful votes
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April 2nd, 2021
Verified purchase

My aunt was very happy with the gift but it was scheduled to arrive the day before her birthday and she got it 2 days later.

Thumbnail of user bonniem883
Tennessee
1 review
0 helpful votes
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October 18th, 2022
Verified purchase

The ordering experience was good and very easy. Unfortunately there was not card sent with my order so the receiver had no idea who sent it.

Quality
Thumbnail of user antoniettag5
Australia
1 review
0 helpful votes
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June 4th, 2022
Verified purchase

Return customer love the choices available and always happy with the result
Definitely returning again

Reason I chose this business:

My daughters bday

Quality
Thumbnail of user priscillal122
Ohio
1 review
0 helpful votes
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December 28th, 2022
Verified purchase

Bought a gift package for one of our service providers. We're emailed every step of the way & the recipient loved this Holiday gift! Thank you!

Quality
Thumbnail of user sheilam1049
North Carolina
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

Sent as a 75th birthday gift for my sister in law. She absolutely Loved it! She said the packaging was lovely and couldn't wait to enjoy her treats

Quality
Thumbnail of user barrys486
New Jersey
1 review
0 helpful votes
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November 27th, 2021
Verified purchase

My family enjoyed the basket of goodies and wine we sent but I would've liked the option to pick the wines.

Thumbnail of user debbieg533
Ohio
4 reviews
0 helpful votes
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December 11th, 2021
Verified purchase

We sent this as a gift for our son's family for Christmas. They received it fairly quickly. And are enjoying it.

Thumbnail of user tamarap146
Australia
1 review
0 helpful votes
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July 19th, 2021
Verified purchase
• Updated review

I found the ordering process very easy, and the tracking updates helpful. My brother loved the gift basket 'filled with goodies.'

Reason I chose this business:

Used before... always satisfied.

Reason I chose this product:

A fined selection of sweet and savoury products.

Quality
Easy so far!
July 8th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Used before... always satisfied

Thumbnail of user mikel2132
California
1 review
0 helpful votes
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January 11th, 2023
Verified purchase

I like that the promo code for signing up was automatically populated. Easy experience. I will be coming back for sue.

Quality
Thumbnail of user patriciad1805
Florida
1 review
0 helpful votes
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February 4th, 2022
Verified purchase
• Updated review

The selections are amazing and my Dad loved the gift for his landmark 85th bday. Sadly, it arrived two days late.

Reason I chose this business:

Birthday gift

Reason I chose this product:

Variety and quality

Quality
Easy to use and great selection
January 26th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Birthday gift

Thumbnail of user esgh
Ohio
1 review
0 helpful votes
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September 23rd, 2021
Verified purchase

Second time ordering from this site and did not disappoint- nice selection and price - delivered on time as promised - thank you

Thumbnail of user donnag1512
Colorado
1 review
0 helpful votes
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March 12th, 2022
Verified purchase

This was a birthday gift and the recipient, who is hard to please usually, was thrilled with the personalized wine bottle.

Reason I chose this business:

Nice variety of gifts.

Reason I chose this product:

I thought it would be something different and I liked the way it looked on the website.

Quality
Thumbnail of user mariae149
Minnesota
1 review
0 helpful votes
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February 18th, 2019
Verified purchase

I bought this gift basket for a friend going through a tough time- she was overwhelmed at how beautiful it was.

Thumbnail of user shawnaf
Sara M. – GiftTree Rep

Maria, What a sweet thing to do for a friend during a tough time in her life. I am so happy we were able to help you with your gift giving. And I am so excited that her gift seemed to make her very happy.

Thank you,
Monica

Thumbnail of user marym4463
Canada
1 review
0 helpful votes
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October 28th, 2021
Verified purchase

I paid 50.00 for next day delivery and it was not delivered till the third day. Would not recommend this company!

* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user ermaj60
Canada
1 review
0 helpful votes
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April 26th, 2022
Verified purchase

The recipient was very pleased with the gift that was sent to her. It arrived on time as promised. Thank you..

Thumbnail of user shelleys288
Canada
1 review
0 helpful votes
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August 28th, 2021
Verified purchase

My daughter and her husband Really enjoyed the cheesecake pops and chocolate covered strawberries. They were fresh And delivered on time.

Thumbnail of user stephenp760
Massachusetts
1 review
0 helpful votes
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April 19th, 2021
Verified purchase

Took too long for the price, disappointed. Took almost a week to ship. Most likely will not use the service again.

Service
Value
Shipping
Quality
Thumbnail of user wenc23
Singapore
1 review
0 helpful votes
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October 24th, 2021
Verified purchase

Surely a gift that brings a huge smile on recipient face. The wholesome sweetness lingers at least for a few days..

Tip for consumers:
Check out for discount and free shipping, surely made a great diff in value purchase.

Products used:
Fruits

Service
Value
Shipping
Quality
Thumbnail of user janetk601
Canada
1 review
0 helpful votes
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June 13th, 2021
Verified purchase
• Updated review

Very easy to send great gifts to my family. No border hassles or worry about delivery. Very pleased with your service!

Reason I chose this business:

Have used previously and was very satisfied.

Reason I chose this product:

Appeared to be of good quality and variety. I try to get something a little different each time.

Quality
Very easy to send great gifts to my family
December 11th, 2020
Verified site experience
• Previous review

Very easy to send great gifts to my family. No border hassles or worry about delivery. Very pleased with your service!

Reason I chose this business:

Have used previously and were very satisfied.

Thumbnail of user lindai675
Florida
2 reviews
0 helpful votes
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August 16th, 2022
Verified purchase

The gift was left at door-no one rang the bell-it sat in 90+ degree temperature until everything was soggy and wet

Reason I chose this business:

I’ve used GiftTree before

* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user carolinad8
Georgia
6 reviews
4 helpful votes
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April 15th, 2017

The day before Easter, I ordered a same day fruit gift basket through their company, got an order receipt, THEN a phone call hours later that they were NO LONGER making the gift baskets that I ordered and then tried to "replace" them with flowers.

I did NOT order flowers. I ordered a FRUIT basket, of which there are twenty or so on their website for ordering, so THAT was ridiculous!

Then when I contacted them, they were idiotic and didn't want to refund me and lied that they had sent me a refund. I waited and waited on their chat service until I FINALLY got a "receipt" stating that I had been refunded (which is really anybody's guess, at this point, because it was just a piece of paper, not anything that actually showed I had been refunded).

THEN I found out they delivered HALF my order! So my in-laws are getting a basket but my parents are NOT! Who gave them the authority to make such a judgement call?

They never called to let us know they were delivering only one basket. So you can only imagine the family drama this is going to create.

And the company did NOTHING. No discount offered, no ANYTHING. They didn't even want to deal with it and claimed it was all because of a holiday.

They are supposed to be a GIFT BASKET COMPANY, aren't holidays THEIR BUSINESS? What a complete joke of a company! NEVER USE THEM!

Thumbnail of user christiannas2
Australia
1 review
0 helpful votes
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June 19th, 2021
Verified purchase

It was for a gift so I can't say anything other than that the recipient was very happy with it. He said the ginger cookies were like a drug

Thumbnail of user owens109
India
12 reviews
1 helpful vote
  • Send Message
November 22nd, 2021

To send gifts to friends, colleges, or families, this site is best to order gift. Perfect gifts at good range, bunch of chocolates, flowers etc.

Thumbnail of user jeant296
Virginia
0 reviews
0 helpful votes
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January 11th, 2022
Verified purchase

My son sent a picture of the basket after he removed the wine and what remained looked a little skimpy for what I paid……….

* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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From the business

Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.

Business History

We define generosity.
GiftTree is proud to bear the pomegranate as our emblem, as it perfectly embodies our approach to designing and curating our gifts. Spanning continents and cultures, the pomegranate has served as a symbol of generosity since ancient times. When extended as an offering, pomegranates signify good will and the best intentions from one heart to another. The pomegranate is, essentially, who we are at our core - defining generosity.

We aspire to inspire.
The good taste that each gift embodies—and the uncompromising quality we guarantee—assures you that whatever you choose to send will inspire genuine delight and gratitude from friends, family and business associates. You’ll be making a lasting impression.

Exclusive keepsake containers.
The presentation of your gift is carefully planned to maximize the “wow” effect at first sight. Ordinary boxes won’t do. We design shapes, choose colors and select durable, luxurious materials for all our signature trays, baskets and chests. As a result, they can be repurposed for years, granting your gift impressive staying power.

Your gift will be swiftly on its way.
The vast majority of gifts ship the day you order them…from whichever of our three locations is closest to the shipping address. If you are a last-minute person, this is music to your ears.

Personalization & business identity.
Would you like to display a name, message or business logo on your gift? We will engrave, emboss, monogram or imprint your message. And here’s the best news: in most cases, we need only one day to do it!

Company Representative

Thumbnail of user shawnaf
Sara M.
Customer Experience Manager

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