• GiftTree

GiftTree

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Overview

GiftTree has a rating of 3.2 stars from 1,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping, and fruit basket. GiftTree ranks 2nd among Gift Baskets sites.

  • Service
    293
  • Value
    41
  • Shipping
    42
  • Returns
    15
  • Quality
    1150
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2

Instant Feedback

17,562 reviews

36
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How would you rate GiftTree?
Top Positive Review

“Lifesaver”

Oleg T.
3/15/24

This store has been my lifesaver on so many occasions. I am kind of a clumsy guy who always remembers to buy a gift when needed in the last hour 🥴 And just remembered that I have never written a review at least to thank them for their amazing service and show how happy I am that I have discovered them. Now, whenever I have occasion for a gift, I turn to their website and see if I can find something appropriate. And I always do 😀 The gifts come in nice and fancy packages, the prices are affordable and the delivery is fast. Also, they have a remarkable assortment so it is not tricky to find something for whatever occasion it is.

Top Critical Review

“What you'll get for $150”

lacey s.
1/28/20

Are there even any words? Gift basket delivery was late, so my mother in laws birthday was over, you can see what they advertise vs what they deliver... and as for the wine? Cheap moscato that even had a "great value" sticker on it...

Reviews (1,899)

Rating

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Reviews that mention popular keywords

gift tree (663) customer service (365) birthday gift (58) day delivery (41)
Thumbnail of user c.e1
Massachusetts
2 reviews
0 helpful votes
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February 1st, 2022
Verified purchase

The gift I ordered was delivered... later than expected but that is ok because I know everything including the mail has been a little slow.
I was more disappointed when I had to contact my friend to ask if she had indeed received the gift. I came to find out that they had no idea who the gift was from because it arrived without a card or any other identifying information. To them, it was just a random bottle delivered without thought or sentiment. The opposite of what I wanted. Again. Very very disappointing especially for the price.

Thumbnail of user janeb789
California
1 review
0 helpful votes
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January 14th, 2021

We have ordered from this company so we have a gift history code etc.and this code as well as others are printed on the catalogue I received today. This catalogue shows the Hampton Country Estate gift basket to cost $149.95. I went on line to order it. There was no request for any codes and they wanted $199 for the basket. I called their number and was switched around and then put on hold indefinitely. Very poor regard for a returning customer

Tip for consumers:
Don’t waste your time thinking you can get the product at what the catalogue says it is

Products used:
None. I gave up.

Service
Thumbnail of user mw552
New York
1 review
0 helpful votes
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November 10th, 2021
Verified purchase

I've been a customer of GiftTree ever since I received my first gift from them six years ago. It's become my go to gift giving site for all Corporate and Personal gifting. I like the wine and champagne gifts in particular. Also the brands of sweets and confections offered are reputable brands. The overall look of the gift presentation is the best feature.

Reason I chose this business:

Easy site to navigate gifting options and the variety is great... premium brands with reasonable pricing.

Reason I chose this product:

This particular order was for a wedding gift, champagne bottle and box set. Presentation is why I chose this site.

Quality
Thumbnail of user michaelm8410
California
1 review
0 helpful votes
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January 24th, 2022
Verified purchase
• Updated review

Shipping dates-paid extra to get gift delivered before Christmas, but it will arrive 3 days late. A gift basket ordered days later from Wine Country arrived on time. If GiftTree continues to be unreliable, will have to shop elsewhere.

Reason I chose this business:

Quality of items in gift baskets.

Reason I chose this product:

Blend of good wines and goodies in the baskets.

* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Shipping dates-notification of shipping delay at checkout...
December 18th, 2021
Verified site experience
• Previous review

Shipping dates-notification of shipping delay at checkout made me have to go back to the beginning to order a different gift and re-enter delivery info. Make it easier to substitute the gift please.

Thumbnail of user lial45
Argentina
1 review
0 helpful votes
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October 17th, 2021
Verified purchase

My present was late and nobody had let me know. Only when I contacted you you said you would send it again. You should have refunded or something because my present arrived 7 days later without any notification. Bummer

* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user charlener150
Virginia
1 review
0 helpful votes
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April 25th, 2022
Verified purchase

I found ordering to be easy for our Administrative Professional's Day baskets. I did appreciate the call to confirm my order. Only continuous improvement would be to put a photo of what the basket will look like when shipped.

Thumbnail of user gtpopupregulardesktops
Washington
1 review
0 helpful votes
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June 28th, 2022
Verified purchase

IT was very easy to order and to send this gift. I have never used this service but the company comes highly regarded by our FIn. Advisor who has used it numerous time. Thank you so much. I plan to use more often in the future.

Reason I chose this business:

Highly recommended.

Quality
Thumbnail of user luciad40
New York
1 review
0 helpful votes
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April 5th, 2022
Verified purchase
• Updated review

I ordered a gift that required a signature because it included a bottle of wine. After three attempts for delivery, I was able to order a different item and have it delivered quickly. James Sargent from Customer Service was exceptional! He explained the options available to me and made the process easy.

Service
Quality
Great price!
January 21st, 2022
Verified site experience
• Previous review

Great price! Gift Tree needs to continue to offer discounts.

Reason I chose this business:

Quality and price

I appreciated getting a sales price
January 18th, 2022
Verified site experience
• Previous review

I appreciated getting a sales price. This is the first time in many years.

I am a frequent shopper and would like e to see more...
December 10th, 2020
Verified site experience
• Previous review

I am a frequent shopper and would like e to see more coupons and savings

Reason I chose this business:

Reliability and good reviews

Thumbnail of user lauries605
New York
1 review
0 helpful votes
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April 13th, 2022
Verified purchase

Ordered a wine, fruit, cheese, cracker box to be delivered to a friend for her birthday on the other side of the country. Realized that I had to change delivery date after ordering. Contacted company via online chat-very responsive and immediately changed the delivery date. Friend who received the gift loved it.

Previously described

Reason I chose this business:

Wanted a company located closer to where I wanted item delivered-West coast.

Reason I chose this product:

Wanted a nice gift with fairly healthy options for friends birthday. Included CA Chardonnay and she lives in LA, so that was a deciding factor too.

Service
Quality
Thumbnail of user tefereg
District of Columbia
1 review
0 helpful votes
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March 23rd, 2023
Verified purchase

I am kind of surprised you are asking me this... other than paying for the gift I bought, I don't know anything to give feed back on, except the fact that the promised 2 days delivery will actually take a week... I short, since my gift has not even been shipped yet, I don't know what my "experience" has been.

Reason I chose this business:

Just from googling for gift idea

Quality
Thumbnail of user shawnaf
Sara M. – GiftTree Rep

Hi Tefere,

I apologize for any confusion! We do offer quicker methods of shipping, however, I notice your gift was sent using the Free standard shipping and can take anywhere from 2-5 business days. Delivery is expected to arrive on Monday, March 27th and we will send you a notice as soon as it has reached your recipient!

Please don't hesitate to reach reviews@gifttree.com if there is anything at all we can help with.

Best Regards,
Sara M.

Thumbnail of user garyp1123
Utah
2 reviews
0 helpful votes
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June 11th, 2022
Verified purchase

I was very pleased with the selection and quality of the selections, everything was easy to find and it was easy to navigate through the checkout process, my son was the recipient of the gift basket and he will be the one who tells me about the wines and the other items, but he did tell me that they look amazing. The shipping was awesome as well, he received the order mid day rather than 'by 7:00 pm as stated in my email delivery statement. So thanks for making my experience an excellent one. Keep up the great work! Satisfied customer

Reason I chose this business:

Ease and convenient

Quality
Thumbnail of user jeannieb155
Massachusetts
1 review
0 helpful votes
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February 5th, 2023
Verified purchase

I ordered the 'standard' version which looked good instead of upgrading the item. My wife was extremely pleased with it and commented multiple times that the floral arrangement looked perfect. It had a variety of colors and flower types without a bunch of 'fill' needed which she also liked.

It was a very COLD day when it was delivered and the florist enclosed the item in a plastic bubble so the temperature would not have an adverse effect on the life of the flowers. What can I say other than 'cool'!

Reason I chose this business:

I've ordered from them multiple times before and was never disappointed. There were several items to choose from and the price was decent too for what we received. I will not hesitate to use GiftTree again for my next order.

Quality
Thumbnail of user shawnaf
Sara M. – GiftTree Rep

Thank you for taking the time to let us know! We're grateful to have been a part of another wonderful birthday and I've passed along the kind kudos to our florist partner as well. Thanks for making our day with your review!

Best Regards,
Sara M.

Thumbnail of user victoriav236
Ohio
1 review
0 helpful votes
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March 30th, 2021
Verified purchase

This was my 4th time using GiftTree. Recipients are always amazed at both the presentation and the quality of products they receive. I've used them for both happy and sad occasions. The problem with other similar companies is that they are not consistent. Great gifts and customer service for one gift, and disappointing the next time. But with GiftTree, you can depend on their quality and superior customer service each and every time. They are now my go to company for gift giving.

Thumbnail of user tlshreiner
Michigan
1 review
0 helpful votes
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May 11th, 2023
Verified purchase

I had a terrible experience with this company and do not recommend them. I ordered a gift basket and flowers for my daughter for her birthday and Easter. They were supposed to arrive on the Friday before Easter and neither of them did. I emailed customer service and never received a response. The gift basket finally arrived on Monday but the flowers did not. On Tuesday, I received an email from GiftTree that the flowers would not be delivered with no explanation. They did offer me a refund for the flowers but prior to that there was no communication about the status of the order. I will not use them again and will certainly not recommend them to other people.

Thumbnail of user erikat26
Texas
2 reviews
0 helpful votes
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February 18th, 2019
Verified purchase

I've used GiftTree to send multiple clients gifts, and they've all loved them! I like the variety of items to choose from, including wine, food and spa type gifts. Additionally, they offer great service, reasonable prices, and timely shipping! I recommend GiftTree.

Thumbnail of user shawnaf
Sara M. – GiftTree Rep

Erika, Thank you so much for all your wonderful words about our company. I am very excited that you have given us the opportunity to help with your client gifts. We really do appreciate it. If you ever have any questions, concerns, suggestions anything please feel free to reach out to our Business Gifting department they are amazing 1-800-379-4064.

Thank you,
Monica

Thumbnail of user iglooj
Utah
1 review
0 helpful votes
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October 23rd, 2021
Verified purchase

The photos on the website show the gift basket products spread out/up for a good impression, which is fine. But they're not delivered in the same way. On the website $150 basket is shown as being impressively displayed upwards, but when it was delivered it was all crammed down into a little basket and didn't look like much of anything.

I understand you want to show all the products and sell baskets, but you should also include a picture in the image carousel of each product page for what the finished basket will actually look like when it's wrapped in plastic. I was pretty disappointed to spend that much money and it was 1/3 the size of the display shown on site. I spent $150 and it looked like I bought one of those "Movie Night Snack Packs" at the grocery store. Disappointing.

* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user hamiltonp8
New York
1 review
0 helpful votes
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March 31st, 2021
Verified purchase
• Updated review

Hello, I just would like to share my experience with Gifttree at this time; I've wanted to send to my wife a little gift for her birthday.
First off all, I choose one kind of gift but at the moment that I finished my order something changed and the order was with the first option (!?!), that's ok, I assume that was possible my mistake.
Second, I expect all day for the surprise for my wife! But nothing! We know about the pandemic, ok but it has been more than a year, so I believe that your carrier partner already had time enough to adjusted for that. I had already paid for delivery by March, 27!
Three days before, your carrier partner knows if it's possible or not to deliver on time with fair price. The other way, I can go to the supermarket and get a gift by myself on the correct day with no problem!
That's it.

so so

Reason I chose this business:

Because I am a Loyal customer, and the choose looks like a good one

Service
Quality
A disappointed loyal customer
March 31st, 2021
Verified purchase
• Previous review

Hello, I just would like to share my experience with Gifttree at this time; I've wanted to send to my wife a little gift for her birthday.
First off all, I choose one kind of gift but at the moment that I finished my order something changed and the order was with the first option (!?!), that's ok, I assume that was possible my mistake.
Second, I expect all day for the surprise for my wife! But nothing! We know about the pandemic, ok but it has been more than a year, so I believe that your carrier partner already had time enough to adjusted for that. I had already paid for delivery by March, 27!
Three days before, your carrier partner knows if it's possible or not to deliver on time with fair price. The other way, I can go to the supermarket and get a gift by myself on the correct day with no problem!
That's it.

so so

Reason I chose this business:

Because I am a Loyal customer, and the choose looks like a good one

Service
Quality
Easy too use
November 11th, 2020
Verified site experience
• Previous review
Thumbnail of user kimd635
North Carolina
1 review
0 helpful votes
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April 13th, 2021
Verified purchase
• Updated review

Awesome! Patty is great! This was a last minute order of many thank you cookies to be delivered to multiple addresses on different dates. I did not complete the order form correctly, and Patty stepped up to assist with my orders. I simply cannot be more satisfied with my experience, and working with her.

Reason I chose this business:

A simple Google search lead me to the site. The products was exactly what my company was searching for.

Reason I chose this product:

The Thank You cookies was most appropriate for our meeting attendees as a thank you for a stellar 2020.

Quality
Awesome!
April 1st, 2021
Verified site experience
• Previous review

Awesome! Patty is great!

Thumbnail of user kennethf102
Ireland
1 review
0 helpful votes
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February 17th, 2019
Verified purchase

This was to be a surprise birthday present for my daughter. She was sitting at her work station immediately inside her front door when the courier left a note to say he tried to make the delivery. She never heard him. After much to-ing and fro-ing she eventually got her delivery 2 days later.

Thumbnail of user shawnaf
Sara M. – GiftTree Rep

Kenneth, I am so very sorry about your daughters flowers arriving two days late. I tried to look up your account using your email and see some shipped gifts that we delivered but unfortunately I do not see the flower order. I was wondering if you could please email me at Reviews@gifttree.com with the order # or email address you used. I would really like to look into what happened and see if we were able to go through a resolution with you on this. I looked forward to your email.

Thank you,
Monica

Thumbnail of user bruceb1136
Georgia
1 review
0 helpful votes
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February 23rd, 2022
Verified purchase

It seems to me that you guys are the only ones that have any name brand of wines there is and that's a good things, little pricey but still good. My friend bought me this wine from California and I had a hard time trying to find it on the website until I came across you guys. Thank you.

Reason I chose this business:

Choose GiftTree because I couldn’t find it this wine on any other website.

Reason I chose this product:

For my wife birthday celebration.

Quality
Thumbnail of user maryc841
Michigan
1 review
0 helpful votes
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February 18th, 2019
Verified purchase

The site was easy to navigate, and there were so many lovely options at a variety of price points. I was sending two gifts to two locations, and it was simple to do this in one transaction. The recipients were pleased with their gifts which arrived promptly. I would definitely use Gift Tree again and recommend highly to others!

Thumbnail of user shawnaf
Sara M. – GiftTree Rep

Mary, This makes me smile. I am very excited that you found us, and that your ordering process went smoothly. We appreciate you allowing us to help with your gift giving. I am so happy your recipients were pleased with their gifts! If we can ever help you in the future or you have any questions or concerns please feel free to call us at 1-800-379-4065 or we have Live chat, we would be happy to help.

Thank you,
Monica

Thumbnail of user richardr509
Texas
1 review
0 helpful votes
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February 15th, 2019
Verified purchase

There are many sites which brand themselves as corporate gift sights. Gift Tree is head and shoulders above all those self-anointed as remarkable sites. My experience with Gift Tree has always been one where the recipient has asked where I found such a quality vendor. You always find the gift that impresses at a budget that does little harm.

Thumbnail of user shawnaf
Sara M. – GiftTree Rep

Richard, Thank you so very much for your amazing review. I am thrilled that you found us, and we are able to help with your gift giving. I am extremely excited to hear the feed back from your recipients that they enjoyed their gift. If you ever have any questions about future order please feel free to call us at 1-800-379-4064 our Business gifting department would be happy to help.

Thank you,
Monica

Thumbnail of user susanb5283
Florida
1 review
0 helpful votes
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April 21st, 2023
Verified purchase

I signed up for email and texts and there was no where to use my 15% off coupon code. I tried the 20% off code that popped upon my screen and it said my purchase didn't qualify with no explanation as to why. False advertising and overall frustrating experience. Also, adult signature fee? First and last Gift Tree purchase.

* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user stephanied1538
California
1 review
0 helpful votes
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April 3rd, 2022
Verified purchase

Spent almost $200 on a gift basket that claimed "gourmet" and the recipient sent me a photo and I was shocked. Inside were cardboard tasting water crackers that are sold at Target for $2.99 and four (4) bags of popcorn! Literally nothing listed on the description and nothing even close to the photo. I was embarrassed to have my name on this. Very disappointing. The only good thing was the script on the note- but not $200 good.

Reason I chose this business:

I have purchased from gifttree multiple times several years ago and back then I was happy. Not the standard your baskets used to be.

Reason I chose this product:

Sympathy gift.

Quality
Thumbnail of user patricel123
Patrice G.
Arizona
1 review
0 helpful votes
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February 1st, 2022
Verified purchase

I ordered a wine basket from a different company, and it failed to arrive at my Brother's after 11 days. When I called to question what happened, they were accusatory and rude. The address in the "Ship to" line was nothing like my Brother's, and they had received a signature from some unknown person. I asked them to send it again and they demanded full price, with a 10% discount. So I called Gift Tree! What a different experience! Hearing my tale of woe, they offered me a significant discount. I ordered one of their largest wine baskets and it arrived in 3 days! They were so delightful to deal with! My Brother called and told me how beautiful the basket was, selection of wines, and lots of goodies. He said it was "Over the top!" I will always use Gift Tree in future!

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From the business

Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.

Business History

We define generosity.
GiftTree is proud to bear the pomegranate as our emblem, as it perfectly embodies our approach to designing and curating our gifts. Spanning continents and cultures, the pomegranate has served as a symbol of generosity since ancient times. When extended as an offering, pomegranates signify good will and the best intentions from one heart to another. The pomegranate is, essentially, who we are at our core - defining generosity.

We aspire to inspire.
The good taste that each gift embodies—and the uncompromising quality we guarantee—assures you that whatever you choose to send will inspire genuine delight and gratitude from friends, family and business associates. You’ll be making a lasting impression.

Exclusive keepsake containers.
The presentation of your gift is carefully planned to maximize the “wow” effect at first sight. Ordinary boxes won’t do. We design shapes, choose colors and select durable, luxurious materials for all our signature trays, baskets and chests. As a result, they can be repurposed for years, granting your gift impressive staying power.

Your gift will be swiftly on its way.
The vast majority of gifts ship the day you order them…from whichever of our three locations is closest to the shipping address. If you are a last-minute person, this is music to your ears.

Personalization & business identity.
Would you like to display a name, message or business logo on your gift? We will engrave, emboss, monogram or imprint your message. And here’s the best news: in most cases, we need only one day to do it!

Company Representative

Thumbnail of user shawnaf
Sara M.
Customer Experience Manager

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