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GiftTree has a rating of 3.2 stars from 1,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping, and fruit basket. GiftTree ranks 2nd among Gift Baskets sites.
17,562 reviews
This store has been my lifesaver on so many occasions. I am kind of a clumsy guy who always remembers to buy a gift when needed in the last hour 🥴 And just remembered that I have never written a review at least to thank them for their amazing service and show how happy I am that I have discovered them. Now, whenever I have occasion for a gift, I turn to their website and see if I can find something appropriate. And I always do 😀 The gifts come in nice and fancy packages, the prices are affordable and the delivery is fast. Also, they have a remarkable assortment so it is not tricky to find something for whatever occasion it is.
Are there even any words? Gift basket delivery was late, so my mother in laws birthday was over, you can see what they advertise vs what they deliver... and as for the wine? Cheap moscato that even had a "great value" sticker on it...
It does NOT look like at all to the one that I choose from your web page!
Such a bad experience!
I will like to attached both images so you can see the BIG difference. Please let me know how to send them to you.
I ordered my 4 year old daughters teacher a birthday gift. It was supposed to be a beautiful basket with 2 bottles of wine and some fine cheeses, crackers, chocolate, and many other snacks. What showed up was a cheap ugly tiny basket with 4 bottles of cheap wine and nothing else. I was humiliated and embarrassed by how ugly the packaging was, and the fact that not one snack was sent for my 4 year old daughters preschool teacher. Just a bunch of nasty wine. I paid $149. What a rip off!
Dear Sarah,
Thank you for reaching out regarding your recent experience. I was saddened to see that we let you down and I'd love to look into your order and assist from here! I was unable to locate an order with the information you provided, please reach me at reviews@gifttree.com with your Order ID or email address on file and I will be in touch!
Best Regards,
Sara
So, I ordered on 12/11 for a basket to be delivered well before Christmas. As of 12/13, it showed processed and ready for shipping. I checked in a week later and it was still in that position. Emailed the company, no response. 24 hours later did an online cat in which the person was supposed to get back to me with the warehouse response. 24 more hours later, I got a hold of someone on the phone who told me it looks like it never shipped. Too late for Christmas now. I asked for a refund and to cancel the order but still do not have the refund on our card.
GiftTrees have been consistently well received. They make a beautiful presentation and are beyond reliable on delivery times. This time the Holiday basket was even early. They are my go to for gift baskets.
I have had good experiences in the past.
I liked the items in the basket.
Initial input showed shipping free for prefered date. Ordered two items to be shipped second had charge for delivery. On hold for 15 minutes and when I posed my question the rep told me she didn't know why change took place?
As I expected. Across the board, there is no longer any excellence in customer service and this is in any segment of business. Customers are a nuisance - your put on hold or there is not enough customer service reps available. “We are experiencing a high call volume” - should be the national catch phrase for all businesses.
Past experience.
Initial input showed shipping free for prefered date. Exited page went back in - to add second order and date changed to to $9.95 for shipping. Page is also sometimes confusing. Also, sat on hold for 15 minutes to talk to customer service about date shipping charge - was pretty much told that's the way it is but dont know why?
Have ordered in the past - always satisfied!
Past History!
Read the other reviews. Ordered a birthday gift well in advance of actual due date. Wasn't delivered two days past the requested date. Got the run around about delivery issues, UPS, etc., no solid explanation. Asked for my money back and was told "that can't be done" by customer service. They offered to refund my delivery charges. Still don't know when, or if, my package will get delivered. Only way to resolve issue is to contact my credit card company. Stay away!
Dear Rich,
I am not familiar with this order, but would love to assist. It sounds as though this was a truly frustrating experience!
There could be a number of reasons for a package delay, such as ground delivery which is an estimated arrival date. But I would love to look into this further if there is anything I can do!
Please reach me at reviews@gifttree.com, along with your order ID or the phone number we have on file for you.
Best Regards,
Sara Marlo
Recipient was pleased with flowers that arrived on time this time.The only problem no thinking of you balloon.Contacted customer services and have received a refund.At least flowers weren't 2 days late this time.Different florist.
Emailed re no balloon with flowers.
Got a reply and refund straight away no quibble
Have used you on numerous occasions fir Xmas hampers etc for friends in US
I have always loved the basket gifts and felt they were well done, however... It was advertised free delivery for Mother's Day. When I went to check out in order to make the delivery by Mother's Day, there was an extra charge for delivery. After all of that, the baskets did NOT arrive in time for Mother's Day. As I live 1100 miles away from my family, I chose this service to contribute to the day's festivities. The baskets were delivered on Monday. I did call customer service, who offered to pay back my delivery charge, and ultimately the refund for the baskets, however they never did process the refund for the baskets. There are lots of similar types of vendors - I will try a different one next time.
Delivery not met as promised and refund not processed as promised. Missed the entire event and in the attempt to make it right, promises were not kept. What good is a Mother's Day basket for parents who are gathering with children and grandchildren on Sunday when the baskets show up Monday? NONE!!
Past experience
Mother's Day
Hi Jenny,
I am so sorry for the unexpected delay and can definitely appreciate how upsetting it is for your gifts to arrive later than anticipated. While more rare these days, we have continued to encounter delays due to the impacts that COVID-19 has had on shippers as demands fluctuate in various areas. I've reviewed your account and do see that a refund was promised upon the return of the gifts. I'm showing that the gifts were not able to be stopped and returned before they were accepted at 9:57am the morning of your call, Monday 5/10. This prompted the refund of the shipping costs to your card. I do see that we failed to follow up after discovering the deliveries were completed and we are sincerely sorry that this happened.
We will be honoring the refund of both baskets as we do care about the experience and it is never our intention to let you down. You can expect to see this refund in your account in the next 3-5 banking days.
Best Regards
Sara M.
I sent three gifts for sisters whose mother transitioned. All three replied with laughter expressing how lovely the gift baskets were and so excited about not receiving another fruit basket. They received their respected gift on the date promised. Thank you GiftTree for a job well done.
Will use GiftTree again
Thank you, Betty! We are so sorry for the loss of their mother and thankful that the gifts could bring comfort during this time. Please let us know if there is ever anything else we can do!
ABSOLUTELY Awful!
The Worst service one can imagine!
Delivery wasn't in time, although Gift Tree had 5 days!
Surprise for a special occasion ruined!
Customer service only apologized, but didn't try to help, didn't offer a solution or a discount.
My solution, to change the delivery address, was commented with:
"Takes 72 hours to change the address and costs additional 15,-"!
The order doesn't show up in the history, so I'm no able to track it.
Problems already at the beginning:
2 presents to the same person (same day) - double delivery costs!
Excuse of Gift Tree: the boxes are pre-packed.
They are not! As their youtube video shows. A lie!
As well as the high standards, they are mentioning in every answer here.
No stars would be appropriate for this company!
Dear J. Nicolai,
Thank you for reaching out regarding this recent experience with my team. This saddens me greatly, and I’m very sorry to know that you were not given a sense of resolve during this conversation, and I will handle this feedback internally.
I very much appreciate you reaching me via email and look forward to your reply from here!
Best Regards,
Sara
Typically I take my grandson shopping for new shoes for his birthday... you know the ones... those mom and dad say are too expensive and unnecessary. This year's trip ended up cancelled due to quarantine, so had to scramble and find SOMETHING I could get delivered by March 25th.
I was too late to order a "fun item" to arrive in time unless I wanted to pay $30+ for delivery (love my grandson, but couldn't justify that delivery charge). I finally came across a site called Gift Tree that typically offers free delivery, but was only $5.00 to get it there by noon today. I'm very impressed the Happy Birthday tower was delivered today and on time! I definitely recommend giving them some business if you find yourself in need.
Of course, only during quarantine would you send your grandson an entire stack of boxes filled with different kinds of candy, as well as birthday horns.
Ordered a gift basket and received a confirmation email and then 3 days later received an email that the basket I order was sold out and they were shipping another choice without any input from me.(the replacement basket had half the item my original basket contained) I also schedule a specific delivery date and the subpar replacement basket was delivered 6 days earlier than scheduled, resulting in no one being home to receive. Called Gift Tree and was told I should be happy with the replacement as it is one of their best selling items. Would not recommend this company to anyone. VERY poor service all the way around
Did not explain why a replacement basket was sent without ever contacting me to offer options, after they did not provide the basket ordered and had received a confirmation email for 3 days earlier. Also did explain why it was not deliver on the dates requested, but instead delivered 6 days to early.
Looked OK on their website and only list wonderful reviews.
Hello Tim,
Im so sorry to hear that you were unhappy about the replacement gift that we issued. We did not want to delay the delivery of your gift, and this is why we took the initiative to swap the gift and get it shipped. I can appreciate the inconvenience this may have caused, and that was not our intention. It does appear that we did issue you a refund for the difference in price of the replacement in addition to a $20 in-store card for you to use on future purchases. I hope this was able to provide some resolve to this matter, and hope that in despite of these inconveniences that this gift was enjoyed by the recipients.
Best regards,
Nicol M.
THank you for your excellent service; Im based in Singapore and needed to have a 80th Birthday Hamper delivered to my dearest Godmother.
The website was easy to navigate, lots of options for various types of hampers. The gift arrived on time and it made her day!
Will definitely use GiftTree again!
Reena,
We are honored you chose GiftTree for the milestone occasion! I know how hard it is to have family across the world. We're delighted to know we could be here to celebrate her special day! Thanks for sharing!
Sara M.
I sent a Toast of California wine basket to my sister for her 59th birthday. The basket was beautifully created and contained ornate, individualized boxes along with wrapping that was described as very classy. The basket did not look like the one on the website, but was nicely presented in a gorgeous basket that can easily be re-used. Don't let the negative reviews deter you. I would definitely buy from Gift Tree again.
Dear Jennifer,
Thank you so much for sharing this delightful experience! We are thrilled to hear that the basket was a hit and look forward to the next occasion!
Best Regards,
Sara
It's difficult to review a gift item, that you have never laid eyes on, except on a website. Unless of course, someone has gifted it to you. But my aunt recently received the gift basket I purchased for her with the two bottles of wine, one white, one red, and the three types of nuts. She reported that it was very elegant, was top notch, and even the box was so nice that she will "save it "to reuse it for something else. She hasn't tried that wine yet, but she says it looks awesome.
Just a website I found when looking for a wine gift basket.
Honestly, it wasn’t the product I wanted. Several others baskets that had more items in them were a preferred choice for me, but they did not deliver to the town that the gift was going to. This particular gift what is deliverable to the city and state I need it to go to.
What a rip off
What a rip off. Ordered the Godiva Gift tower for my clients for Christmas and one for myself to see what we got. Paid 129.00 for each one. The towers was not worth more than 50 dollars at best or even less because it did not contain everything they said it would and other the 2 small Godiva bars everything else was generic crap. The quantity was so small that it was embarrassing to have sent it.
All went well with ordering and arrival on time. Was amazed it would be so quick.
Son and daughter-in-law delighted with cheeses.
I have to say I was disappointed when I saw a picture of content they sent us, as I thought (wrongly) that a bottle of port was included in the price! Wrong basket!
However shame prosciutto came from Italy and not the Niman Ranch, but family seem happy with their Christmas present and have no complaints.
We chose GiftTree as you had "cheese" basket choices - and they love their cheese.
I purchased a nice basket for some dear friends, and as of today they have not received it yet. First they sent me a note saying they could not locate the house, and so I asked our friend's son to explain the address which was correct, and so theoretically everything was on their way, and today that we checked, we hear the package has not been delivered.
The phone service I received was apparently OK, but as I mention above, the gift has not been delivered yet. So, what type of service sensation do you think I have?
Because it looked like a serious and professional firm, but so far my experience has not been good at all.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We apologize for the inconvenience and frustration caused by the delay in your gift delivery. We understand the importance of timely delivery and are disappointed to hear about this issue. Your feedback is valuable, and we'll work to ensure better service in the future. If there's anything else we can do to assist you, please don't hesitate to reach out.
The gift itself is lovely and the recipients were delighted. My only other feedback would be that I loved the free shipping, but it's only free if you want the gift delivered a week out. It would set the company apart if they took a page from Amazon Prime and offered the deal with an immediate ship date.
I was initially unhappy with how the chocolates deviated from the shown picture (I understand this picture has been updated now), but found the follow-up by the customer service very professional. Presentation of gift card and ribbon also looked very nice.
Seemed like a reliable service.
I was thinking how to gift my professor in a professional way to show my appreciation after graduated. This come to his hands without receipt (which I like the most), a thanks note, and he likes the wine choice coming along.
Would have been a higher rating but, showed a 15% Off discount available then it disappeared?
Because of this note GiftTree made good on the discount. I'm impressed and the gesture is greatly appreciated.
Thankls,
Items have always been a big hit in the past.
Would have been a higher rating but, showed a 15% Off discount available then it disappeared?
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Ordered the Treasure Box gift for my mom to arrive on her 80th birthday and it did. Incredibly packaged for a safe delivery in California. Fantastic quality cookies and crackers and 2 very nice wines to toast to another year. I will be ordering again.
We had a bunch of baskets ordered and they have a template to upload all your customers names and addresses which makes it super easy. You also get a confirmation email when the item ships and again when it is delivered. My order was placed with ease and I never needed any assistance.
First and foremost I would like to thank James for helping me with my order. Even though I was given a date for my delivery due to severe weather it made it impossible. It ended up that the package was sent back to you guys. When I called and heard a friendly voice telling me not to worry that he would have another package sent out that same day. Again I'd like to thank everyone. Respectfully Sandra
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Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.
We define generosity.
GiftTree is proud to bear the pomegranate as our emblem, as it perfectly embodies our approach to designing and curating our gifts. Spanning continents and cultures, the pomegranate has served as a symbol of generosity since ancient times. When extended as an offering, pomegranates signify good will and the best intentions from one heart to another. The pomegranate is, essentially, who we are at our core - defining generosity.
We aspire to inspire.
The good taste that each gift embodies—and the uncompromising quality we guarantee—assures you that whatever you choose to send will inspire genuine delight and gratitude from friends, family and business associates. You’ll be making a lasting impression.
Exclusive keepsake containers.
The presentation of your gift is carefully planned to maximize the “wow” effect at first sight. Ordinary boxes won’t do. We design shapes, choose colors and select durable, luxurious materials for all our signature trays, baskets and chests. As a result, they can be repurposed for years, granting your gift impressive staying power.
Your gift will be swiftly on its way.
The vast majority of gifts ship the day you order them…from whichever of our three locations is closest to the shipping address. If you are a last-minute person, this is music to your ears.
Personalization & business identity.
Would you like to display a name, message or business logo on your gift? We will engrave, emboss, monogram or imprint your message. And here’s the best news: in most cases, we need only one day to do it!
Claudia,
I am so sorry again for this drastic difference in the bouquet. We appreciate you reaching our customer experience team for assistance and I assure you we have taken the picture and feedback to discuss with our florist partner and ensure they will do better next time. Thank you and have a wonderful rest of the week!
Best Regards,
Sara M.