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GiftTree has a rating of 3.2 stars from 1,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping, and fruit basket. GiftTree ranks 2nd among Gift Baskets sites.
17,562 reviews
This store has been my lifesaver on so many occasions. I am kind of a clumsy guy who always remembers to buy a gift when needed in the last hour 🥴 And just remembered that I have never written a review at least to thank them for their amazing service and show how happy I am that I have discovered them. Now, whenever I have occasion for a gift, I turn to their website and see if I can find something appropriate. And I always do 😀 The gifts come in nice and fancy packages, the prices are affordable and the delivery is fast. Also, they have a remarkable assortment so it is not tricky to find something for whatever occasion it is.
Are there even any words? Gift basket delivery was late, so my mother in laws birthday was over, you can see what they advertise vs what they deliver... and as for the wine? Cheap moscato that even had a "great value" sticker on it...
Disappointed that I could not re-order The Godiva Chocolatier Collection. You indicate you are sold-out of it. Please Have enough on hand for next year. You know it is one of, if not, your BEST product. Thanks for listening. God Bless 12-3-22
Delivery was promised three days before anniversary, did not get delivery until anniversary day False information. I have another delivery on March 29th, I hope I am not disappointed again. Does anyone read these experiences. A reply would be nice. Annoyed customer
NEVER AGAIN! I ordered a sympathy fruit basket from this site and it was just terrible looking. It looked nothing like the photo, half the size and contained cheap fruit. The advertisement displayed apples, big oranges, pineapple, nice pears and grapes. What was received was apples and mandarins. I sent the company a photo of the gift basket received and they offered little to no help. 19.99 refund for a $100 basket, with a bright bow (not black as pictured) Customer service was useless. They simply stated the photos pictured are what your order "COULD" look like. Customer service lacked any regard or customer satisfaction. This order was placed as a sympathy gift so someone could feel a little better and all it did was cause me embarrassment. I wanted a nice gift and even paid to upgrade to the premium basket. Not worth the money at all! This company makes profit on falsities. Would not recommend.
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I have had great results with Gift Tree products and always experienced on time deliveries. Only issue I've had is that the pears delivered in cold winter climates have been frozen. I will continue to use Gift Tree as recipients always comment on the quality of the products!
Convenience and quality
I live in the uk and ordered a hamper for my daughter's birthday who lives in San Francisco. Website was easy to use and I was kept update with emails, there were a few adjustments made which Gift Tree made easy. My daughter said she enjoyed the Hamper.
Ordered from England to send to daughter In America so didn't know the company or anything about them but very Happy with delivery and goods delivered, my daughter was over the moon. It was two days early but that wasn't a problem for me, vert Impressed.
The basket was mostly chocolate items but the ice packs were not enough to keep it from overheating. All the chocolate was degraded, with a white film and chalky texture.
Also, it was somewhat underwhelming compared to how it looks on the website. Very disappointing as I didn't have time to get a new delivery since it was for a scheduled event.
GiftTree was nice enough to provide a gift card for more than cost of the purchase and was very helpful.
Tip for consumers:
Don't buy chocolates to ship in very hot weather
Products used:
Chocolate gift basker
My daughter in North Carolina was ill and I wanted to treat her to a gift to help make her feel better. I wanted to get it to her as soon as possible. Ordering was easy, confirmation clear, shipping and tracking just right.
She's a tea lover, so this gift was perfect. She loves it.
With the current supply chain and deliver issues nationwide. I was so pleased that GiftTree the tea set the next day as promised!
Very upset with the shipping process. I paid the extra shipping amount in order to have my gift basket to my brother-in-law on his wedding day. I ended up coming for days after the date it was supposed to. I don't feel I should have to pay extra shipping when I could've just paid standard and got it there late as it did.
Still haven’t gotten back to me.
I paid the extra shipping amount in order to have my gift basket to my brother-in-law on his wedding day. I ended up coming for days after the date it was supposed to. I don’t feel I should have to pay extra shipping when I could’ve just paid standard and got it there late as it did.
I chose this gift basket because I have given it many times to family friends and coworkers and have had great success until now.
I am very pleased with your products and the variety of wines. The packaging is very nice and it makes gift-giving easy for me because It does not require for me to do a lot of shopping.
Thank you GiftTree!
Professional gifts, affordable prices
Packaging and variety
Many items and price points to choose from
I love the selections
Love this company. Beautiful gifts for any occasion
Holiday shopping
Fantastic. Gift was sent to my mom who is difficult to buy gifts for. She turned 90 yo. Jewelry and flowers were out. A friend suggested I send a gift from Gift Tree. Mom was ecstatic to receive the basket.
This was a gift so I didn't try the products. However, the recipients were very pleased with everything. I had to change the address and the customer service operator was extremely helpful. A good experience all around.
Operator pleasant and helpful.
Half of the order arrived late (day after happy birthday celebration) therefore plan B to dinner was requiered, birthday cup cakes to place the candles and sing never arrived. They were cancelled 2 days after requested delivery date.
Our best friends were celebrating their 50th Anniversary while they were on vacation down South. We wanted them to know that we were thinking about them on their special day, so we decided to send a Wine Basket. We researched and found the one at GiftTree that looked like a basket of selections they would enjoy. It was delivered on time and they loved it! We will definitely order from GiftTree again for those special occasions!
Once my receiver sent me the photo of the gift, I realized that the chocolates were different from the ones pictured on the website. They were replaced with something cheaper and even with the champaign this is way too expensive. Will not be ordering again.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Good Evening,
I am not sure if you all received a picture of the product that was forwarded to my recipient. I am highly disappointed in the service, due to the product arriving a day late and the overall appearance. I ordered the Delightful Combinations-good but it seemed to be quite slighted. It looked nothing like the beautiful presentation and fullness of the basket on the website. The quality was well below the price.
IMG_0026. JPG
Hi Monica,
This definitely sounds like a poor situation and not how we would want your gifting experience to go! I was unable to view the image attached but would love to assist in making this right. Please reach me at reviews@gifttree.com and include either the order ID or your recipient's name. I look forward to hearing from you.
Best Regards,
Sara M.
Was told my item I chose had to be replaced due to covid. The replacement was so disappointing. Nothing at all like the display and it don't seem like Gift Tree care. I think it could have been a lot better than what was received.
Gift Tree didn't seem to really care.
Had a better experience in the past with Gift Tree.
Presentation
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I bought *ONE GIFT* to try out your website and now I'm inundated with emails that I can't unsubscribe from.
It's gotten so bad I've started marking them as spam, and I will continue to do so.
The gift was fine, my dad liked it, cool. I'm never giving you one cent again because I've regretted buying anything from you every day when I check my email.
LEAVE. ME. ALONE.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Jeremy,
Yikes, thank you for letting us know! I apologize for the unwanted contacts, and I have ensured you were unsubscribed on our end. I appreciate how frustrating it is to receive unwanted emails and I don't want anyone else to encounter this. Please reach me at reviews@gifttree.com with any additional feedback (any error messages, or issues that prevented the unsubscribe from happening!). Thank you again!
Sara M.
I bought this item for my brother for his birthday. According to the website, it would not be shipped until a Friday (my brother's birthday was on the Wednesday, two days before). I accepted that fact, I should have planned sooner. To my absolute suprise and delight: this item arrived two days early on my brother's exact birthday! He loved it. Fantastic!
Not good enough - this was a fairly expensive item I purchased but the contents were disappointing.
There was enough fruit but very few snacks and individual small pieces.
This was the first time I ordered from you and it will most likely be the last.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It was fairly easy to do the orders online. Even though I had a difficult time uploading my excel sheet, so I had to enter it 51 of my orders separately. Some orders are still out, so get back to me when it's all done.
They were all professional. Time wait was not long.
I like the products.
I ordered flowers for a birthday gift only to learn after I ordered that GiftTree no longer serviced the area. This was disappointing for 2 reasons - first because this was a repeat order (have ordered for this particular birthday gift 3 years previously from GiftTree) and second because the online order site did not notify me during the order process that flower delivery was no longer available in that area. Consequently I had to go through a request for refund process. Bummer.
We were greatly disappointed and truly sorry as well that the delivery in this area has become no longer available. It came as news to us and we have updated this zip code in our system so that the items we do have available here will be suggested immediately if it is entered in the future. We understand that a refund does not fix the situation and would love to help cover the cost of a future delivery. I've sent a gift card to your email address on file and we hope you will continue to shop with GiftTree in the future! Thank you for taking the time to share this experience, we value any feedback as we strive to provide 100% customer satisfaction always.
Best Regards,
Sara M.
Order was placed 11/30 and requested to be delivered on 12/16 and the order was not delivered as requested. I made three inquiries to ensure proper delivery and unfortunately Gift Tree dropped the ball even though they were given ample amount of time to ensure delivery. I am very disappointed with how this order was handled.
Customer Service couldn’t do much. They are not in charge of having orders ship on time from what I gathered. I made three inquires to customer service and still my order was not delivered to the recipient with the delivery date requested at time of placing my gift order over 2 weeks ago.
Because I ordered in the past a few times and had a good experience with Gift Tree up until now.
Hello Elizabeth,
Thank you for shopping with GiftTree. Im so sorry that you felt let down by the delivery of your gift. I have reviewed your order and found that the scheduled delivery date when the order the order was placed was 12/19/22, and there was a deliver attempt made on 12/19 but the receiver wasn't available. UPS then attempted re-delivery the following day and was able to successfully delivery the package. Because the gift contained alcohol, an adult signature is required to be able to deliver the gift.
Despite this matter I hope the gift was enjoyed, and that you had a wonderful holiday. Thank you!
Nicol M.
I ordered a Gold Reserve Wine Collection gift package worth $700. It arrived with one of the bottles broken which spoilt some of the rest of the items in that package as well. The friend who received the gift says they called Giftree to inform you of the issue and she was told that I would be getting contacted by Gifttree. I have not been contacted by Gifttree regarding the broken bottle and spoilt contents of the gift basket.
I ordered a Gold Reserve Wine Collection gift package worth $700. It arrived with one of the bottles broken which spoilt some of the rest of the items in that package as well. Order Number: *******-cgif-2207. The friend who received the gift says they called Giftree to inform you of the issue and she was told that I would be getting contacted by Gifttree. I have not been contacted by Gifttree regarding the broken bottle and spoilt contents of the gift basket.
Found you on Google and it looked like you delivered to that I wished.
Hello Decio,
Thank you for shopping with GiftTree. Im so sorry to hear that your gift arrived damaged, and I apologize for any inconvenience this may have caused. I reviewed your order and see that we have issued you an in-store credit for the total amount you paid for the order. This was sent to you in a separate email, along with the instructions on how to use this credit. I will be passing this along to our quality control team, in order to avoid this from happening to any other customers.
Best regards,
Nicol M.
I am disappointed with the delivery time on one or more items. I am still waiting for a refund on a previous order. I like your products but not your service. I ordered 50 gifts from another company yesterday for my clients.
A product I ordered was not like the picture when it arrived nor were all the products in it. I called Maryiah and she never responded with a refund as I was promised. An order I just placed a week ago took 3 days longer than what I was told to be delivered. Gift tree has slipped tremendously.
Product and I thought service but the service piece failed.
Emma,
We are so very sorry for the trouble you experienced with us this holiday season. We did see that you had requested a refund for an item you were not satisfied with and that refund should have been honored and processed at that time. It is has now been processed and an updated receipt has been sent for your records. Our apologies for taking way too long to resolve this for you and for the continued aggravation caused. Please reach out with any additional feedback or questions you might have. Thank you!
I rated you perfect on this order, however I am still waiting for a refund on a previous order.
I love the products that you carry. I love this tumbler and I've ordered it several times now.
Gain trust and grow your business with customer reviews.
Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.
We define generosity.
GiftTree is proud to bear the pomegranate as our emblem, as it perfectly embodies our approach to designing and curating our gifts. Spanning continents and cultures, the pomegranate has served as a symbol of generosity since ancient times. When extended as an offering, pomegranates signify good will and the best intentions from one heart to another. The pomegranate is, essentially, who we are at our core - defining generosity.
We aspire to inspire.
The good taste that each gift embodies—and the uncompromising quality we guarantee—assures you that whatever you choose to send will inspire genuine delight and gratitude from friends, family and business associates. You’ll be making a lasting impression.
Exclusive keepsake containers.
The presentation of your gift is carefully planned to maximize the “wow” effect at first sight. Ordinary boxes won’t do. We design shapes, choose colors and select durable, luxurious materials for all our signature trays, baskets and chests. As a result, they can be repurposed for years, granting your gift impressive staying power.
Your gift will be swiftly on its way.
The vast majority of gifts ship the day you order them…from whichever of our three locations is closest to the shipping address. If you are a last-minute person, this is music to your ears.
Personalization & business identity.
Would you like to display a name, message or business logo on your gift? We will engrave, emboss, monogram or imprint your message. And here’s the best news: in most cases, we need only one day to do it!
Hi Daisy,
We are sorry again that the cupcakes were never received! We have opened a trace with FedEx and that refund has been processed back to your account as discussed. Thank you for the opportunity to assist with this.
Best Regards,
Sara M.