GiftTree

The basket we paid for was the smallest thing, one could never call it a basket. It was such a small box of chocolate it was embarrassing to see what we chose to deliver as a thank you. A complete waste of monies and we will make sure to warn our friends, family and colleagues to not use. For this amount of money, it should have looked respectable, nit like a $20 worth of a small box of chocolates. Shame on you!

I am utterly dissapointed with the quality of flowers that were sent to my girlfriend after her surgery. She has shown me a picture of what she received and it was TOTALLY different from what i ordered. The type of flowers used were so cheap that took away from the entire look and value of the gift! The color of the vase was supposed to be pink, but it came in clear glass. The assortment of flowers was very different from what was in the shown picture.

Rest assured i will never be using your service again.

It was easy to order. I'll submit another review when my friends receive their gift!
Update ~ my friends received their gift on the day that Gift Tree promised and they loved the gift basket! They immediately tried all of the foods and said it was great. They asked for the Gift Tree website info and will order gifts for their friends. Thank you!

I've been a customer for years and I want to relay that I've always received stellar customer service support from Sara, James and Jolene. They never fail to provide professional, reliable service with sincere kindness, patience and a smile in their voices. What a great team!

I ordered The Orchard Fruit Basket for someone's birthday in Florida. I was so disappointed what was sent. It showed a basket with fruits what they (the local supplier) sent were the fruits on what looks like a paper plate shabbily wrapped in plastic. Giftree has offered a refund of the basket only or $30 credit. I strongly believe I should be refunded more. I will not use their service nor recommend them as they have chosen shappy suppliers

I placed an order for over 60 baskets! Multiple Clients received rotten fruit. Multiple clients did receive their baskets on time. When I called they couldn't even give me a status. I will look to use a new vendor for my future needs!

Awful experience, unable to track orders!! Told labels created but don’t know where orders went. A complete mess!

The delivery date was one day later than expected. No one was home to take it in the house. Therefore it was left outside all night. I know that there is an icepack inside so I hope nothing was spoiled. Thanks Diane Leduc

Poor service, I found one gift was not delivered on time and asked for help right away, but you asked me to contact UPS for this gift. This is incredible as I booked the gift from you and you should contact UPS for tracking. I wrote many emails expressing my concerns, but end up the gift was not found and missed the Christmas Holiday. You conducted the survey too late, it's about one week late after my request delivery date. The missed gift was for my important customer!

Order experience was good. Fruit and chocolate basket delivered on time. Much of the fruit arrived bruised. Contacted gift tree and sent photos of bruised fruit. I was offered 10% refund or a 20% credit on next order. I didn't find either solution satisfactory given the cost of what was supposed to be a premium product. I would have preferred that the fruit be replaced with quality fresh fruit. Overall a disappointing experience and I will not order again.
UPDATE
I was contacted again by Gift Tree and they replaced the fruit. Much better this time. It was of the quality I expected and the recipient of the gift enjoyed it.

The card I filled out was not put in baskets. My fried had no ideal who sent it. Plus I chose Dec for delivery and it was delivery the 13 why ask a Date then don't deliver on that date. And to not put the card in that I filled out was just plain wrong.

I liked having a range of gifts to choose from, and as an overseas shopper I really appreciated how easy it was to send a gift to my friends in the US. It arrived exactly when expected and my friends loved it!

Ordering your Fruit Wine Cheese Trio showed two different wines with no option to select which wine and a call to your kind, courteous and knowledgable customer assistant (Jeff? There 8 years) answered my question perfectly.

I had no problems ordering online and the product was delivered on time. It was for a birthday. I ordered the "All The Best Gourmet Tower." It contained 5 boxes of goodies. I was a little disappointed with the amount of goodies in the boxes. One box had only 2 cookies in it and another had a few candies. Other than that, the presentation and the boxes themselves were very pretty.

I had called them before I ordered online to see if what I wanted to order could be delivered on time. They were very helpful and quick.

The convenience and same-day delivery option was great. However, my recipient received a completely different arrangement than I ordered. The flowers she received were beautiful and she loved them, but it was totally not what I ordered.

I was very happy with the online selections of gifts, the website was very user friendly, excited that I could us the coupon code on my first order and the quick ship and reasonable shipping fee is was the icing on the cake, or should I say cookies :) Thank you for a great shopping experience! Then it all went down hill. They notified me by email to advise my order shipped, however, it never arrived, the customer service isn't open on week end so I could follow up but found out through Fed Ex that they never contacted Fed Ex to pick up, so my Mother's day gift was never received. When I finally got a hold of customer service the following Monday (after Mother's Day) they said it was lost in shipping, which was false since they never sent it out to begin with. P. Shade, Russellville AR

I'm very happy with the entire experience. The ordering process was very straight forward. There was a breakdown of any extra cost before purchasing which I appreciated. Once ordered, the delivery was very fast. Most importantly the recipients were very happy with the quality of the produ cts. I would highly recommend GiftTree. The coding on this site seems be broken. It only allow 3 stars to be checked however this was a 10/10 for me.

Overall happy with the gift sent but not happy with the customer service response.No customer service on weekends.
I paid a bit more for shipping to be delivered on Sat but the package did not arrive until Monday. The company should have reimbursed me for the shipping or provide some coupon for next order. Got nothing!
I probably would not shop here again.

A college fraternity brother hospitalized with covid wound up with pneumonia and sepsis! After surviving and discharge to home care I sent the fruit and cheese trio to him. He was very appreciative as we are not close, 50 plus years after graduation. The recent death of another frat brother has made us all feel closer after all these year via email. We are planning a reunion soon!
The fruit and cheese were delightful he says!

I understand the weather delays,... to an extent. The original delivery date was days AFTER the ice event in the area. Then the delivery date was pushed out, out, and out. We had several days of temps in the seventies and eighties before my order arrived. I don't know that I would place another order based on this experience.

Never heard from the recipient during the week the gift basket was delivered. Then I received an email from him saying he received a gift basket without a card and did it happen to be from me. Very disappointing and probably uncomfortable for him to send that email.

I ordered fruit for my friend who just had an operation to cheer her up, ups said it was delivered it was not if I had not called her I would have been lead to believe she got it, then they rescheduled the delivery and she was not called again it was left in the lobby of course the fruit was rotten

Jolene apologized and got on it right away, I don't blame gift tree it's ups, now my friend doesn't want it

Ordering from Gift Tree and then the delivery of the item, as always, is so easy and very professional. I will say that for this particular item, I was disappointed in the quantity of the contents. The basket was beautiful which is what drew me to the item.

We received a fruit and cookie gift from Gift tree as a bereavement gift. We had a problem with one of the apples so i contacted customer service. They responded very quickly and replaced the whole box within just a few days. I would definitely recommend this company based on their customer service and The quality of the fruit and cookies, other than the one apple, being very good.