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GiftTree has a rating of 3.2 stars from 1,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping, and fruit basket. GiftTree ranks 2nd among Gift Baskets sites.
17,562 reviews
This store has been my lifesaver on so many occasions. I am kind of a clumsy guy who always remembers to buy a gift when needed in the last hour 🥴 And just remembered that I have never written a review at least to thank them for their amazing service and show how happy I am that I have discovered them. Now, whenever I have occasion for a gift, I turn to their website and see if I can find something appropriate. And I always do 😀 The gifts come in nice and fancy packages, the prices are affordable and the delivery is fast. Also, they have a remarkable assortment so it is not tricky to find something for whatever occasion it is.
Are there even any words? Gift basket delivery was late, so my mother in laws birthday was over, you can see what they advertise vs what they deliver... and as for the wine? Cheap moscato that even had a "great value" sticker on it...
This company advertises classy gifts & sends. 99 snacks along with a few pieces of fruit. The embarrassment of this is just unbelievable. How are they still in business?
I ordered the Champaign Gold Box for my father in Laws 100th birthday well it never came and when I called I was told sorry our computers had a glitch and it wasn't sent. I was embarrassed my gift didn't get there and I wasn't even informed so I could send something else. They said they are refunding me because I don't need the product anymore since his birthday has come and gone.
Haven’t received my refund yet but the woman who helped me was very apologetic and I truly believe she felt bad for what happened.
I saw a product I liked on the site
I Ordered a gift for my girlfriend and specified tht i wanted it to be delivered on the 14th, the gidt came on friday and was left on the steps every thing was melted out meats cheeses and the ice pack. So freaking upset
To make my girlfriend feel special.
The last time i purchased from tis company i also payed for expedited shipping, and my order wasn't able to be full-filled so i'm hoping the same problem doesn't re-occur.
To make my girlfriend feel special.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
My experience with GiftTree is always good. My family members were really happy to receive the hamper. I would appreciate if you come up with meat-free cheese hampers.
It is reliable, convenient and always liked.
Just wondering if scissors are part of this basket. It was not included, and every gift we have received from you did except this. Please always send scissors!
Received gift baskets in the past that we enjoyed.
Gift Tree is wonderful. We love the scissors!
The gift itself was great, he loved it, especially since we're LOOOOONNGGGG distance so it was great to be able to order him something even though we're in different countries (usually the card being from abroad is an issue) He's not a fan of flowers and doesn't really like chocolate (only really smooth milk chocolate or white chocolate), so the gift was perfect.
Only flaw was it didn't arrive on the day I selected which was disappointing since you do choose the delivery date. It's a minor thing but it would've been special if he could come home to something ON valentine's day.
The gift basket looked nothing like what I ordered. Much smaller, and sweets were just packed in a box and not nicely arranged as showed on the website
Hi Lital,
Thank you for sharing this feedback with us! We do make every effort on our website to display the components of our gifts so that you will know exactly what you are ordering.
You may see some of our competitors using glue spots and sticks to hold items upright in place during shipping, but in our experience, many recipients found this to be simply undesirable. Instead, we strive to minimize the carbon footprint with more efficient and effective packaging. While your gift will arrive in the same beautiful container or tote you see online, we take great care to package your gift in a way that will preserve the quality of all the contents as it makes its way from us to your recipient's door. Each gift basket is elegantly tied with a satin ribbon and given finishing touches to ensure that WOW upon opening. Your gift contents are layered in the basket once you open them all the way.
We are working on adding more content to showcase the unboxing online and appreciate knowing where we can improve! Thank you again.
Sara M.
Pretty disappointed when I send this gift for my daughters birthday and fruit had to be thrown away because it was slimy and spoiled. Very unhappy about this first time purchase from Gift tree.
Looked great on website
For birthday gift
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Always use gift tree to send hampers to my loved ones in USA it is so easy to order and they keep me informed all the way from dispatch to delivery always spot on leaves me knowing it's been delivered and my family are always over the moon with the selection of goodies and fine wines thanks so much for a wonderful top class service you've never let me down and I shall continue to use you I can recommend you to anyone who wants to impress and be totally satisfied thanks a million
I paid for a Saturday delivery and the item was delivered on Sunday night, when no one was home. The party did not get it until Monday when shipping would have been free.
No one responded to me
Liked the way the product looked.
Your team was very attentive and reached out to me early before the holiday season to assist on preparing our "gifting". They made the process so easy! I am very grateful!
Thank you!
I found all your 'add ons' for deliver etc. rather expensive! I looked at your site because it said 'free delivery' to discover it did actually cost me! Not too happy about that!
Ordered gift online to be delivered to out-of-state family member. Was delivered exactly as expected, right on time. Could not have been happier with the experience! :)
I love the products being offered.
It contained items which were perfect for the recipient.
I ordered the beautiful "Champagne Wishes Gift Basket-Veuve Clicqot" to be sent to my son and his wife in Massachusetts, for Christmas. I placed the order from Canada and was hoping it would arrive on time. Seven days later, I can now say, that the online service at Gift Tree was Exceptional and the prompt delivery by UPS was Commendable! A great shopping experience... I will be a returning customer. Thank You Gift Tree and UPS and Merry Christmas to one and all.
I was very impressed with the gift baskets displayed on your website. And the positive comments from other customers assured me that I would not be disappointed with your product and efficient service.
Tip for consumers:
The "Track my Delivery" icon on the Gift Tree website allows you to locate your parcel and follow its progress to its destination. I found that very helpful and reassuring ... especially when it arrived right on time.
Products used:
Gift Tree "Champagne Wishes Gift Basket-Veuve Clicquot"
I hope this gift basket is as beautiful as it appears on the website.
I will never be ordering from this website again, I was very disappointed with my order I payed hard earned money for, my order was missing 2-3 Item, and look nothing like the website or description, I want a refund.
Javier,
Thank you for reaching out! We never intended for substitutions to be a surprise and I am sorry that the gift did not hit the mark.
As mentioned in the gift description: Food Items Subject to Availability.
Sometimes we must substitute an item of equal or greater value to ensure that your gift arrives on time.
That being said, we do stand by our 100% satisfaction guarantee and I've sent an email your way to resolve this!
Best Regards,
Sara M.
I ordered a gift for my girlfriend's birthday and it didn't delivered. I am so embarrassed right now. It was supposed to come yesterday but lets see if they deliver it today.
Hi Rudhra,
I am so sorry for the delay and can definitely appreciate how upsetting it is for your gift to arrive later than anticipated. Our carrier partners, UPS, FedEx and USPS are all being inundated with record-high volume of parcels due to COVID-19. As a result, we have seen some rare but unusually long transit times. Currently, there is simply no way to predict when one of the carriers will fail and we are truly sorry this has impacted your delivery. I do see that this was delivered one day later then estimated.
Your gift experience is very important to us and we have extended a 20% gift card to you as our way of saying more than sorry.
We would never want your loved one to feel forgotten and I'm very sorry again that this delay occurred.
Please do not hesitate to contact us with questions or concerns that we may assist with.
Best Regards,
Christine Clark
Customer Advocate
GiftTree
800.379.4065
I'm based in the UK and wanted a present for my sister in law, very happy with hamper purchase, delivered on time and kept updated with tracking throughout. I will be returning!
Google search
Honestly, I expected more from GiftTree, when opening my package, the basket cover was all ripped around some areas. I definitely was not happy about that.
Our order arrived even earlier than anticipated. The presentation was very nice and our friends reported that everything was delicious. I would definitely use them again.
I never received a confirmation Email receipt. Also, I sent my order as a gift and do not know if it was ever delivered and received. These are basic things that should occur when ordering online.
Recommendation.
There is zero evidence online to show that you get exactly what is shown on their website. Too many complaints from others about quality of the baskets vs the money you pay. Beware of this company.
We value all feedback and appreciate you taking the time to write. Our customer's satisfaction is backed by our 100% guarantee and we do put a lot of thought and care into each gift. Please do not hesitate to reach out to our friendly team at 800.379.4065 or help@gifttree.com if there is ever anything we might assist with!
This is the first time I have ordered from this company. The lily flowers took over a week to be delivered. They never bloomed and many of the flower pods turned brown. I am very disappointed.
DO NOT USE GIFTTREE.COM SERVICES AS THEY LIE ABOUT AVAILABLE NEXT DAY DELIVERY. (And who knows what else).
After a dear friend in the family passed away, I was online searching for a suitable flower arrangement. I am currently working on a ship in Europe and since there was no way to call, I went on the online chat to double check that although it was Saturday afternoon, that the bouquet would make it there on Sunday. I gave the funeral home address and they ASSURED me that it would be there. That the funeral services take a high priority.
I just received an email this afternoon that it never made it and the company will give me a call "at their leisure".
This is pure bull. IF YOU CAN'T GUARANTEE ME THAT IT WOULD BE THERE, TELL ME. DON'T LIE ABOUT IT.
Thank you for ruining my gesture in a time of sorrow.
Let others be aware and use a better florist. One that doesn't lie.
The order sent to New Jersey was never received. Order was placed almost a month ago. Plenty of time for on time delivery. You have let me down, I wont forget!
Never heard from them
Hello Robert,
I sincerely apologize for the delayed delivery you experienced on your recent order. I have reviewed the tracking details and it does appear that there was a severe weather delay that impacted the shipment of your package. We did issue you an in-store credit of $20 on the 26th of December for the inconvenience this may have caused. I hope this was able to resolve this matter, we appreciate your understanding.
Best regards,
Nicol M.
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Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.
We define generosity.
GiftTree is proud to bear the pomegranate as our emblem, as it perfectly embodies our approach to designing and curating our gifts. Spanning continents and cultures, the pomegranate has served as a symbol of generosity since ancient times. When extended as an offering, pomegranates signify good will and the best intentions from one heart to another. The pomegranate is, essentially, who we are at our core - defining generosity.
We aspire to inspire.
The good taste that each gift embodies—and the uncompromising quality we guarantee—assures you that whatever you choose to send will inspire genuine delight and gratitude from friends, family and business associates. You’ll be making a lasting impression.
Exclusive keepsake containers.
The presentation of your gift is carefully planned to maximize the “wow” effect at first sight. Ordinary boxes won’t do. We design shapes, choose colors and select durable, luxurious materials for all our signature trays, baskets and chests. As a result, they can be repurposed for years, granting your gift impressive staying power.
Your gift will be swiftly on its way.
The vast majority of gifts ship the day you order them…from whichever of our three locations is closest to the shipping address. If you are a last-minute person, this is music to your ears.
Personalization & business identity.
Would you like to display a name, message or business logo on your gift? We will engrave, emboss, monogram or imprint your message. And here’s the best news: in most cases, we need only one day to do it!
Hi Vicki,
I'm so sorry that this was received! What you described is absolutely embarrassing and I would love to see this through to a much better outcome. Please reach me at reviews@gifttree.com and include an order ID or recipients name.
I look forward to speaking with you!
Best Regards,
Sara M