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GiftTree has a rating of 3.2 stars from 1,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping, and fruit basket. GiftTree ranks 2nd among Gift Baskets sites.
17,562 reviews
This store has been my lifesaver on so many occasions. I am kind of a clumsy guy who always remembers to buy a gift when needed in the last hour 🥴 And just remembered that I have never written a review at least to thank them for their amazing service and show how happy I am that I have discovered them. Now, whenever I have occasion for a gift, I turn to their website and see if I can find something appropriate. And I always do 😀 The gifts come in nice and fancy packages, the prices are affordable and the delivery is fast. Also, they have a remarkable assortment so it is not tricky to find something for whatever occasion it is.
Are there even any words? Gift basket delivery was late, so my mother in laws birthday was over, you can see what they advertise vs what they deliver... and as for the wine? Cheap moscato that even had a "great value" sticker on it...
This company is the worst ive seen, Amanda one of the managers could not admit they messed up my order, so they had to come up with an instant years prior where they messed up yet again and threatened them with disputing the charges if they didn't deliver the merchandise and turned it on me after they cancelled my order because it was "protocol" if you change credit cards on the order. I'm so glad they are not the only company in the USA, but I can honestly say, IT IS THE WORST>
I had to throw out the Champagne and Chocolates that I sent because the candy was totally melted and the wine was bitter from being in a Hot truck for 3 days!
I specifically requested the delivery be to the BACK Door, as the front of the Townhouse sits on a major road, where stopping is Not allowed. The imbecile driver parked in the back and walked around to the front, where he left stickers on the front door that nobody saw! $100 OF A CELEBRATION GIFT WASTED!
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The website was easy to use, the two arrived on time and the communication around the delivery was great. I would totally purchase and send gifts from here again!
I MADE MY ORDER ON OR BEFORE DECEMBER 17. YOU SENT A CONFIRMATION OF DELIVERY BY DECEMBER 22. YOU NEVER SENT A SHIPPING CONFIRMATION. YOU NEVER REPLIED TO MY EMAIL ASKING WHY I HAD NOT RECEIVED A SHIPPING CONFIRMATION. TODAY AFTER SEVERAL TRIES I GOT INTO YOUR ONLINE SYSTEM TO DISCOVER THAT MY ORDER IS "BEING PREPARED FOR SHIPPING FOR DELIVERY DECEMBER 22" (TODAY). WHEN I CALLED YOUR SERVICE SAID NO ONE COULD TAKE MY CALL. YOU MADE SURE THAT YOU TOOK MY $63.25, THOUGH.
IT WAS ZERO. NO REPLIES THREE TIMES.
GOD ONLY KNOWS. NEVER AGAIN.
THEY DON'T DESERVE ANY STARS. DON'T ORDER ANYTHING FROM GIFT TREE. I ORDERED COOKIE CRAVINGS DUO AND THE COOKIES WERE NASTY. THE COOKIES COME IN PACKAGES. THE PACKAGES HAD MULTIPLE EXPIRATION DATES. THE COOKIES TASTED STALE AND WEREN'T FRESH AS DESCRIBED. THEY JUST TAKE YOUR MONEY. YOU CALL CUSTOMER SERVICE AND THEY DON'T CARE. SO SAD HOW COMPANIES TAKE PEOPLE'S MONEY AND DONT PROVIDE TOP NOTCH SERVICE. GIFT TREE NEEDS TO GO OUT OF BUSINESS. PLEASE STAY AWAY FROM GIFT TREE. RIP OFFS
Ordered from them on December 10th for a Christmas gift and it has yet to be delivered - today is the 29th.
They told me it'd be delivered by the 17th and now the office that it was being sent to will be closed until after New Years. They don't want to help at all saying it's basically not their problem. Won't refund. And if the package never makes it- I only get a store credit, not money back. WHAT A JOKE OF A COMPANY AND CUSTOMER SERVICE.
They charged me $70 for some chocolate and popcorn- never again. Next time I'll just deliver it myself. At least I'll know it made it.
Products used:
Gift basket
GiftTree offers great options and excellent pricing! The delivery process and quickness is superb, the entire ordering purchase left me completely satisfied!
GiftTree always has beautiful, stylish packaging and the shipping is super fast!
GiftTree has lovely, tasteful packaging and the delivery is super fast!
Easy to order. Delivered on time. We were very satisfied with the experience ordering from gift tree. We do wish we did not get so many catalogs but otherwise we are happy to use them.
George, I am so happy your ordering process went smooth. I am so sorry about all the Catalogs coming your way. If you would like to send us an email with the names and delivery addresses to help@gifttree.com we would be happy to remove those extra ones.
Thank you,
Monica
I would have liked to see what they're product was like but unfortunately they said they could do overnight deliveries but then called me 3 days later to say they still hadn't sent it out.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Very easy to order online. Good fast delivery. Gift is in a box that I'm going to wrap for a Christmas gift. Will be keeping it in the fridge until then.
I have a beautiful quality product that I am so very happy with. Ordering on 28 March 2022 I received 8 April 2022 Tracking of shipping from China to Australia was updated regularly.
Tip for consumers:
Company is based in China NOT America as some people seem to think
Products used:
Personalised wallet
I SHOULD HAVE CHECKED THE REVIEWS BEFORE I BUY FROM GiftTree. Had the same problem as other customers ordering in advance to make sure it will arrive on Christmas time. One basket arrived three days after Christmas, second 6 days later and third basket arrived 13 days after Christmas! On top of that people that received the third basket are close enough to us to send us pictures of the basket all messed up and with cheap products in it. We spent $430 for cheap snacks! The first two baskets were sent to important people to us for appreciation, we feel so uncomfortable! On Jan 2nd I called to complain about the lateness of the first two baskets and that the third basket wasn't received at all! Guy called James told me the same thing as other unhappy customers. The delivery was only for an "estimated date" and he refused to give back any refund. I asked for a refund on the third basket that wasn't received at all and he said they have to investigate with posts and he accused me of giving the wrong address. So unprofessional! He said he will send me an email. I never received an email or refund from them and later that day the basket was delivered to the right address, almost two weeks from the day I ordered it. I will never use GiftTree again!
Tip for consumers:
Very unprofessionally handling their issues and no following up on their promise to get back to their customer!
Products used:
Their gift baskets
We deeply regret the frustrations caused by the delayed deliveries and the condition of the baskets. We apologize for any discomfort this has caused, especially during such important celebrations. The expedited shipping option was strongly recommended to ensure Christmas arrival.
Regarding the initially delayed third basket, we understand your concern, and we're grateful that FedEx was able to locate and add the unit number, enabling the delivery to be completed.
In regards to your conversation with James, we're sorry for any confusion or frustration caused by the communication. We take your feedback seriously and will address this internally to improve our customer service.
As a gesture of goodwill, we'd like to offer a partial refund for the inconvenience you've experienced. Additionally, we'll be sending you a gift card via email as our way of apologizing for the substitutions made in your gift basket. We value your business and the opportunity to make this right. Thank you for bringing this to our attention, and we hope to have the chance to regain your trust in the future.
Variety of items and easy to navigate. I know I left it late and I appreciate that you can deliver on selected date. I will wait to hear what my daughter thinks of this gift. Happy Easter
I liked the look of the items
Every year the gift I send says it's delivered and it's left at the wrong door. Gift tree has to find out from the vendor where it was left. They need to use a better shipping company
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I used a gift card I received to order from here. I would never have spent $80 on a dozen cupcakes with my own money. Most everything was 80 or more on the site. Super super over priced.
Received a gift card.
Cheapest I could find that I would use with the gift card.
In my last purchase, my delivery tracking number is not working. Can you please send me an update on the status of my order? My issues are resolved. Thank you
Ordered supreme box, got like 5 boxes of sweets and lots of empty stuff underneath. It's not worth it. Make it yourself and it will be much more cost effective
Hi Ankit,
It pains me to hear the value and quality were not up to the standards we pride ourselves on. I see you ordered the As Good As Gold Supreme gift and this should be packed with an abundance of at least 11 sweet and savoury goods! I'd be very upset as well if this happened to me, and it's not the impression we wanted to leave with you.
We'd love to make this right. Could you please reach us at help@gifttree.com with any details on the boxes that were received empty? This is unheard of and we'd like to address these concerns with all involved in the supply chain to ensure it does not happen again.
Looking forward to your response!
Sara M.
The ice packs that we paid extra for were melted by the time the package arrived. Consider using better cold packaging. Otherwise, the gift was beautiful.
I love using Gift Tree for all my special events, birthdays and weddings for all my out of town giving. Great selection, service and the gifts always arrive on time.
Family birthday
A delightful experience all around - I love shopping at Gift Tree. They always have just what I want and get it shipped there in time.
Previous order
Product never shipped on time. Was supposed to be a going away present for a long time employee. Was left hanging with no present at the last moment. Very disappointed.
CS rep was helpful but unfortunately not able to solve the issue other than to issue a refund.
Good reviews online.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
From time of purchase to delivery it was a very smooth transaction. The gift was for my daughter's Birthday and she really loved it. I was very happy with everything.
Everything was great and it was received very well, just wish I could have had it delivered the same day I ordered it. Also, a suggestion - offer gluten free options
They had the options I wanted
They had the options I wanted
I found it so easy to order from this Company on line. I was able to order multiple items with different delivery date. I will use them again next year
Tip for consumers:
Very good site for ordering
Products used:
Food basket’s
It was a last minute order and was delivered within one day! The items in the gift basket were quality products as shown on the site.
Happy with the service!
We placed an order with you from Vancouver, BC to a southern state with great success. Clients loved the package so we chose to use your service again!
Thank you!
Gain trust and grow your business with customer reviews.
Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.
We define generosity.
GiftTree is proud to bear the pomegranate as our emblem, as it perfectly embodies our approach to designing and curating our gifts. Spanning continents and cultures, the pomegranate has served as a symbol of generosity since ancient times. When extended as an offering, pomegranates signify good will and the best intentions from one heart to another. The pomegranate is, essentially, who we are at our core - defining generosity.
We aspire to inspire.
The good taste that each gift embodies—and the uncompromising quality we guarantee—assures you that whatever you choose to send will inspire genuine delight and gratitude from friends, family and business associates. You’ll be making a lasting impression.
Exclusive keepsake containers.
The presentation of your gift is carefully planned to maximize the “wow” effect at first sight. Ordinary boxes won’t do. We design shapes, choose colors and select durable, luxurious materials for all our signature trays, baskets and chests. As a result, they can be repurposed for years, granting your gift impressive staying power.
Your gift will be swiftly on its way.
The vast majority of gifts ship the day you order them…from whichever of our three locations is closest to the shipping address. If you are a last-minute person, this is music to your ears.
Personalization & business identity.
Would you like to display a name, message or business logo on your gift? We will engrave, emboss, monogram or imprint your message. And here’s the best news: in most cases, we need only one day to do it!
I'm so sorry that the cookies did not live up to their expectations! This is never how we'd want them to be received and we would gladly replace these for you or find an alternative gift if you'd like. We pride ourselves on our quality gifts and I have shared your feedback with our vendors to quadruple check the inventory!
I have left a voicemail to discuss these concerns and look forward to a much better outcome from here.
Please reach me back at reviews@gifttree.com and I will gladly help with this!
Best Regards,
Sara