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GiftTree has a rating of 3.2 stars from 1,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping, and fruit basket. GiftTree ranks 2nd among Gift Baskets sites.
17,562 reviews
This store has been my lifesaver on so many occasions. I am kind of a clumsy guy who always remembers to buy a gift when needed in the last hour 🥴 And just remembered that I have never written a review at least to thank them for their amazing service and show how happy I am that I have discovered them. Now, whenever I have occasion for a gift, I turn to their website and see if I can find something appropriate. And I always do 😀 The gifts come in nice and fancy packages, the prices are affordable and the delivery is fast. Also, they have a remarkable assortment so it is not tricky to find something for whatever occasion it is.
Are there even any words? Gift basket delivery was late, so my mother in laws birthday was over, you can see what they advertise vs what they deliver... and as for the wine? Cheap moscato that even had a "great value" sticker on it...
We sent this to our son & daughter-in-law after our son's release from the hosp. Very disappointed. What I saw in the picture was very different from what they received. There has got to be a way for you to ship a basket the way it looks in the pic. I can see subsatuting 1 or 2 items but most of the items listed were not in the basket. No Almond Roca, Cherry sours, peanuts, roasted peanuts, cookies, lemon sticks, or Ghirrodeli choc. Squares or tropical mix. They did receive Godiva pearls, salted caramel churro almonds (small bag), Strawberry dark choc bar, chocolate sticks, chocolate caramel barrels, dark choc aged bourban caramels, and pomagranite truffels (4).
I didn't especially choose GiftTree. I was looking up Harry and David and I thought this was their company.
I choose this product because everything that was listed were items that they liked. I was very disappointed to say the least. Seriously. I would like my money back.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I received gift baskets of food and wine from this web site - the basket brought indian meal moth larve into my house in which 10 days after delivery I ended up with a terrible infestation of these indian meal moth worms... had to be from the basket this company sent as the infestation point was directly around their basket and there was nothing else new brought into that room in the past 2 weeks, thankfully that gift basket food was kept out of my kitchen so it didnt infest all my other food. When I called the company they denied it could even possibly be from them & the customer service rep only argued with me and accepted absolutely no responsibility... no offers were made to attempt to make up for this disgusting experience! NEVER BUY A FOOD GIFT BASKET FROM GIFTTREE.COM!
I discovered this gem of a gift site and am hooked. Each basket is well priced, well assembled and caters to every occasion and personal taste. I will be a customer for life.
I received a notice from GiftTree that the package was delivered 2 days early left on the front porch. It was not delivered to the proper home. My daughter never received her gift!
very dissatisfied. I have used GiftTree in the past and never had a problem. Now I would not be so likely to use in the future.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Your gift boxes are always a surprise welcome to friends and family when they arrive
Pleased with prior order
I was very disappointed my gift for a big customer was not delivered on time for Christmas. I know the weather caused the delays. I totally understand.
I called customer service and I had the most amazing customer service rep James Sargent he was absolutely amazing. He was kind, understanding, listened to my concerns my gift for a big client wasnt received in time and i was totally embarrassed the client did not get their gift. James went over and above he took the time to contact the customer and tell them why it was delayed. You have an exemplary employee he took the initiative to make me happy and go over and above. I will be a loyal customer for this reason. I order a lot of baskets for my customers i real estate and will order from your company because of James. I hope you give him a nice gift or bonus for his amazing customer service.
You dont find that service these days. I used to own my own business and I know how hard it is to find amazing employees like James so I hope you recognize him.
James Sargent is absolutely amazing . He was kind, genuine, understanding and took care of my concerns that my clients did not receive their basket in time due to weather . He went over and above by calling my client . He truly cares and understands your customers . Gifts are so important and you can tell he loves his job and is passionate about it and your customers.
. I will definitely be a loyal returning customer because of the outstanding service.
I like the gift baskets you offer, i liked the fact that you said it was quick shipping. I did pay extra but it never got there but James took care of it
I will be a loyal customer.
I wish you had champagne baskets and chocolate as a gift too
I had contacted customer service when my aunt's flower were delivered incorrectly- I was immediately connected with someone who amended the situation and was very attentive to my concerns. COMPLETELY changed my review of the company, will definitely see about ordering through them again! Thanks Jolene Sigea in Customer Service- You Rock!
I was told by the person I sent the basket to that a lady called him and was VERY NASTY, Not sure if she was from Gift Tree or where you were sending the basket from, Also I asked for a specific basket and that was not what was sent, is was suppose to be ALL fruit and there were crackers and some other item in it. Very upset with this order, I never had a problem before that's why I use you.
Fruit is always fresh
One, wrong "purchase date": December 21st, 2021… it's December 9th, 2021 plenty December 24th for Eve Christmas.
One order BUT 2; Chocolate (December 21st) and Fruit/cheese/Wine (December 28th).
You Guys screwed up!
Never again! The worst Gift Tree price $$$$$$ and tiny chocolate and bad fruit!
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for a great experience of receiving product as expected. My mom was very impressed with the engraved words on the bottle and the taste of the wine!
Each year I try to do something different for one of my mom’s gifts. I was searching online and came across your company, and I’m very pleased I decided to order from you.
Overall! The service provide was A ok
The delivery could be earlier in the day
Maybe noon or close. I will continue to be a satisfied customer. Thank you
I have been using gift tree for a few years now and they are awesome! The wine gift baskets are beautiful and delivery is fast. Customer service are great
Richard, it is our absolute joy to be there for many wonderful gifting occasions! Thanks for being an amazing customer! If there is ever anything we can do, don't hesitate at all to let us know!
BBQ sauce and rub are good. My issue is the crate was already broken. Screws were stripped and lid wasn't attached. The crate was a main reason for purchasing this gift. Very disappointing.
Had what I needed in my price range.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you again for speaking with me! I'm eager to hear how the replacement was received. Please don't hesitate to reach me at reviews@gifttree.com if there is anything further I can do!
Not well, I put a note attached to each gift I've ordered from you guys and the receipent never received it, it would be a gift with no name, note or return address.
I should not have chosen you company.
Hi Emiko,
I am showing your order was canceled at your request on 3/12/23. Can you please clarify if there is another account that you need assistance with? I'm not seeing anywhere this experience could have occurred. Please do reach me at reviews@gifttree.com if there is anything I can do to help.
Best Regards,
Sara M.
I ordered a fruit basket, got a notice that it was going to be delivered and then received a voicemail saying "Oh, we can't find a florist to deliver your basket." Very disappointing.
Internet search and ease of ordering
Dear Alanne,
We are truly sorry again that the delivery was not able to be fulfilled by one of our local florist partners. Regrettably, COVID has had a great impact on local florists and we are working diligently on updating our database to take into account all of the closures that happened over the past 2 years. That being said, this order has been canceled at your request and I've sent a gift card to you by email that can be used like cash on GiftTree.com. We do have a wide selection of gifts that ship by UPS and can be delivered anywhere in the US.
We have updated this zip code so these items will be suggested right away the next time anyone is shopping for gifts to the area. We apologize again!
Best Regards,
Sara M.
Always the perfect gift and always delivered on time. Everyone I sent these gift baskets to love receiving them. Wonderful company to do business with.
They were delivered melted. This is Texas in summertime temperatures. I got the box immediately from the delivery person so they were not sitting outside.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
This is my third basket order for clients and family in the last month. They have enjoyed receiving the basket and it was easy to order. I will continue to use these as thank you gifts for clients!
I love your selection, and that your items in the baskets seem like they're desirable.
I have not received the gift basket that was supposed to be delivered Wednesday, 12/14/22 at 12:46 and left with the doorman as stated on the proof of delivery I have received
Rayanna Brown-Etherly was very professional and understanding. I believe she gave me the best possible solution for my non-delivered item, promised to follow up which she did and I believe she will make this a positive outcome.
The intent was to show my appreciation for services rendered.
Sent a gift basket as a thank you to someone, was easy and painless. Was able to include a note. Was delivered on time. My experience with this company has been positive
What I thought was an amazing gift for my mom turned out into a disaster.
The cookies and chocolates were broken and melted.
The fruit was soggy and flat/dripping in the box. (Orange and pear)
We are truly sorry this happened and have reported the issue to our quality team. We appreciate you connecting with our Customer Experience Team to receive a refund on the damaged goods.
GiftTree always provides exceptional customer service! However, the products do not always match the customer service. I think GiftTree is best for fruit. My husband and I have not had such good luck with desserts. This was our 3rd dessert purchase and so far only 1 of those purchases was phenomenal. Instead of cake for a birthday, we ordered the One Dozen Ultimate Cupcakes-Dark, Milk, & White Assortment. When they arrived, the box seemed especially small for a dozen cupcakes. When we opened the box, they were the size of cupcakes you would buy in a grocery store or bake at home. The picture is deceiving, and the toppings are too. It absolutely reminded me of store-bought cupcakes. They tasted terrible. They were so bad, on the day of the birthday, we went out to a restaurant for dessert instead. Even on sale, we paid way too much for these cupcakes, but we expected the highest quality from GiftTree. I don't think we will ever order dessert again from GiftTree. However, their fruit is amazing and so is their customer service. Desserts--not so much.
Hi Michelle,
Thank you for your recent order! We sincerely appreciate you continuing to choose to support us and trusting us with your gifts. Thank you for being such a valued customer, we hope we can continue to meet your expectations.
Have a wonderful rest of your day and enjoy your weekend!
Nicol M.
I was grateful I received a GiftTree gift card, I usually order for someone else but this time I'm ordering for my husband and I. I contacted customer service because this item says you can get "sparkling" instead of the wine, but there is no option to pick that. When I called customer service, I was told they aren't doing that at this time unless it's a very large order. If that's the case, it would be nice if that was posted because now we will have a bottle of wine and we don't drink wine. We'll find someone to give it to, but that's not the point. Non-alcoholic should be an option especially when it's listed on the item. The customer service is always super awesome though and the representative was very nice and professional!
Previous customer and I received a gift card from GiftTree. Thank you so much!
I would've given 5 stars except the Red Velvet cake was not available for purchase. It's February and Valentine's Day is coming up and I have a few birthdays to celebrate... can't understand why the Red Velvet cake--perfect for Valentine's Day--would not be available. I had to choose something else but at least I know it will be delicious as I've ordered cakes before and NEVER disappointed.
I've ordered cakes before and they are absolutely DELICIOUS! Plus the pricing is very reasonable and often free shipping and coupons are available. I know I can count on the quality of anything I purchase even if GiftTree doesn't have the certain item I wanted.
I LOVE the QUALITY of items every time I order from GiftTree, definitely SUPERIOR by far comparatively! The only reason I gave 4 stars is I feel the selection is lacking particularly in the fruit basket section. My mom loves this fruit for her birthday but she is only one person and there aren't enough options to purchase for just one person. Not only that, I would like to see more selection with fruits and other healthy items, not so much chocolate and candy since my mom is diabetic. But overall, I am so happy with GiftTree and continue to order when I find a product that fits the occasion.
Birthday gift for my mom and she LOVES GiftTree fruit. I've ordered from other places and she only wants GiftTree because it's always the freshest and best tasting fruit.
When I ordered on-line I made a mistake. They caught the mistake and called me to rectify it before shipping a product without the personalization. Excellent customer service!
Gift Tree ordering has always been very easy. I enjoy the selections and the recipients are pleased with their gifts. The products are available and deliver on time.
Products used:
Fruit
My order arrived on time and was beautifully packaged. This was a birthday present for a very special person. The effect was more than I ever hoped for.
I ordered 5 boxes of the cookies. Boy what a mistake! The cookies were disgusting. They were hard and had a horrible after taste. I was embarrassed that I gave these as a gift to show appreciation..
Dear Pat,
I was unable to locate your order, but I'd love to help with this! It definitely sounds like a let down and we will gladly replace this for you. Please reach me at reviews@gifttree.com with an order ID or your recipients name and I will get back to you asap!
Best Regards,
Sara
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Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.
We define generosity.
GiftTree is proud to bear the pomegranate as our emblem, as it perfectly embodies our approach to designing and curating our gifts. Spanning continents and cultures, the pomegranate has served as a symbol of generosity since ancient times. When extended as an offering, pomegranates signify good will and the best intentions from one heart to another. The pomegranate is, essentially, who we are at our core - defining generosity.
We aspire to inspire.
The good taste that each gift embodies—and the uncompromising quality we guarantee—assures you that whatever you choose to send will inspire genuine delight and gratitude from friends, family and business associates. You’ll be making a lasting impression.
Exclusive keepsake containers.
The presentation of your gift is carefully planned to maximize the “wow” effect at first sight. Ordinary boxes won’t do. We design shapes, choose colors and select durable, luxurious materials for all our signature trays, baskets and chests. As a result, they can be repurposed for years, granting your gift impressive staying power.
Your gift will be swiftly on its way.
The vast majority of gifts ship the day you order them…from whichever of our three locations is closest to the shipping address. If you are a last-minute person, this is music to your ears.
Personalization & business identity.
Would you like to display a name, message or business logo on your gift? We will engrave, emboss, monogram or imprint your message. And here’s the best news: in most cases, we need only one day to do it!
Hi Martha, welcome back! We appreciate you leaving feedback regarding the delivery. As our shipped gifts are delivered through FedEx or UPS, they deliver between 8am and 8pm in your recipient's time zone.