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GiftTree has a rating of 3.2 stars from 1,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping, and fruit basket. GiftTree ranks 2nd among Gift Baskets sites.
17,562 reviews
This store has been my lifesaver on so many occasions. I am kind of a clumsy guy who always remembers to buy a gift when needed in the last hour 🥴 And just remembered that I have never written a review at least to thank them for their amazing service and show how happy I am that I have discovered them. Now, whenever I have occasion for a gift, I turn to their website and see if I can find something appropriate. And I always do 😀 The gifts come in nice and fancy packages, the prices are affordable and the delivery is fast. Also, they have a remarkable assortment so it is not tricky to find something for whatever occasion it is.
Are there even any words? Gift basket delivery was late, so my mother in laws birthday was over, you can see what they advertise vs what they deliver... and as for the wine? Cheap moscato that even had a "great value" sticker on it...
Very good and very well received. Happy to have such a service available and reliable at your fingertips to provide clients and employees when needed.
I was very pleased the package arrived the time it was no complaints with anything thank you for being very efficient with my service and merchandise was in good condition when it arrived
Add from a magazine
This is a corporate account and we use it for bereavement baskets for our staff. Our staff love the baskets and find them to be very good. We are pleased with the results.
We choose Gift Tree because of how quick the baskets and flowers are delivered for our staff. Also the quality of the items are a good value.
Hello Sherry,
Thank you for being such a valued customer! Im so glad to hear you are pleased with your gifts. We appreciate this wonderful feedback.
Enjoy your weekend!
Nicol M.
The item never arrived. I ordered it for a funeral, and it did not arrive. The funeral will take place early tomorrow morning, and I will not get it in time.
I would like a full refund.
They were closed
I thought GiftTree was a nice business. But I don't think so anymore.
We are truly sorry for the untimely delivery, especially during such a sensitive occasion. Your order was comped as a gesture of goodwill, and we deeply regret any distress caused. Our condolences for your loss, and we appreciate your understanding during this difficult time. If there's anything more we can do, please let us know.
The delivery service kept putting deliveries on hold despite the fact that all the addresses are correct. We received more than 10 notifications saying that deliveries were put on hold.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Your website advertises free shipping, however shipping had been added to orders. I have attempted to contact your website regarding this on numerous times, however I didn't receive a reply.
As stated earlier I contacted them as free delivery was offered but was included when I checked out. I quarried this in an email to GiftTree but didn't hear anything back
I chose GiftTree because i thought it was the best fit for what i was looking for. I needed to send basket to various areas on the U. S mainland as well as Hawaii just before Christmas. This was completed on schedule without any issues.
I chose these products based on who they were intended for, price and contents.
. Your site advertises free shipping, but you add on a COVID fee, it the only company that does that, next time I'll consider another company that doesn't add these charges
Free shipping, but got stung with a COVID charge. Just remove the false advertising..
Your website advertises free shipping, however shipping has been added to orders. I have attempted to contact your website regarding this, still awaiting answer..
BFF loved the trio case! I was able to send her California wines instead of me. She said it was beautifully presented and the specific wines I ordered were ecstatically received.
We paid extra for next day delivery and they ended up being delivered a day late. Tried to call the phone number listed on the website as well as on my receipt and the phone number was disconnected.
Phone number was disconnected after I contacted the phone number listed on my receipt and on the website.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I purchased the personalized wine carrier with wine as a retirement gift for a colleague. She loved it. The gift arrived as scheduled and was beautifully wrapped.
Thank you for the glowing review, Judy! I couldn't help but smile when this notice came through. We're so thrilled to have been a part of making her retirement extra special.
I didn't like the presentation. I thought the gift would come in a nice basket. Like it appeared on your website. It is misleading.
Instead it arrived in a brown box! It looked cheap.
Ordering was great, REQUESTED the items be delivered on Dec 16th to get free shipping….both were delivered TODAY…Dec 10th….do you really think these "snack items" will be here in a week? The date of deliverers was given for a reason…PLEASE DO AS THE CUSTOMER ASK!
Have used them before without issue…guess I went to the well too many times
First time around trying to order this item my charges included 3 peak charges; system gave me 12-22 for delivery which was good but then told me it wasn't available; charged me shipping on 12-22 but not for 12-23... this system is truly messed up
Had good experience before thought I would try again... probably not again.
I like the products on the website but hesitate to order due to the very high delivery fee charged. Therefore I don't order as often as I would if the fees were lower.
Thank you for taking the time to provide feedback on your shopping experience! I can definitely appreciate wanting to save on online ordering and we always have special offers available for our wonderful customers that can be found here: https://www.gifttree.com/specialpgs/gift-tree-promo-coupon-codes
Thank you again, we appreciate you shopping with GiftTree!
Best Regards,
Sara M.
I needed a quick gift to send someone in another city and state. The gift arrived to the hotel on time and the receiver of the gift was amazed at the quality. Very nice and elegant gift!
I sent a gift basket as a birthday gift. It was meant to arrive Saturday sept 18. It arrived at the b and b Thursday sept 23. The birthday girl had to drive an hour back to the B and B to pick it up.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Every step of this process, from ordering, to website info, to payment, to delivery, was simple. The gift was delivered on the day that was requested.
This is our second year purchasing gift baskets for our customers.
Service is excellent; gift baskets arrive on time (and sometimes early) and quality of products is satisfactory.
The gift was expected on Thursday and to my surprise it came on Wednesday. The wife was thrilled that I was so thoughtful and everyone was satisfied.
Thanks
Timely update was provided from the moment the order set out for delivery and after delivery. The addressee was impressed with the packaging... which was a class act
I am so disappointed with the basket I received. The website made it look so elegant and fantastic. It is NOT. This is a gift for someone and I am embarrassed to give it to her.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
My experience was unacceptable. The gift was not delivered. It was a Father Day gift that should have delivered on 6/17 but as of today (Fathers Day) it has not been delivered
I have been a client with you for over 5 years. I use you guys for holiday gifts to my clients.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Strawberries & Wine receive as promised.
Wine good!
Strawberries a few in the dozen were the chocolate covering was cracked & broken.
Strawberries still delicious.
Shirt and sweet they asked the correct questions.
Previous Purchases Have Been Great
Birthday present.
What goes better than chocolate and red wine!
Strawberries & Wine receive as promised.
Wine good!
Strawberries a few in the dozen were the chocolate covering was cracked & broken.
Strawberries still delicious.
Shirt and sweet they asked the correct questions.
Previous Purchases Have Been Great
Birthday present.
What goes better than chocolate and red wine!
Previous Purchases Have Been Great
I paid extra to have the gift delivered on Saturday 4/3 the recipients birthday, it wasn't delivered until 4/4 the day after, I didn't pay to have it "maybe" get there by 4/3. I understand that what with Covid things are going slower which is WHY I PAID MORE to have it make it there on time. When I called to ask for shipping refund I was told I was "lucky it got there by 4/4" and there would be no refund.
Pretty crap.
I could not be happier! I have used Gift Tree several times and have never been disappointed in the quality of the products nor the reaction of the recipients -- sheer delight!
I have used GiftTree in the past and have always been pleased with the service, and the reciepients have always been delighted with their gifrts.
Gain trust and grow your business with customer reviews.
Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.
We define generosity.
GiftTree is proud to bear the pomegranate as our emblem, as it perfectly embodies our approach to designing and curating our gifts. Spanning continents and cultures, the pomegranate has served as a symbol of generosity since ancient times. When extended as an offering, pomegranates signify good will and the best intentions from one heart to another. The pomegranate is, essentially, who we are at our core - defining generosity.
We aspire to inspire.
The good taste that each gift embodies—and the uncompromising quality we guarantee—assures you that whatever you choose to send will inspire genuine delight and gratitude from friends, family and business associates. You’ll be making a lasting impression.
Exclusive keepsake containers.
The presentation of your gift is carefully planned to maximize the “wow” effect at first sight. Ordinary boxes won’t do. We design shapes, choose colors and select durable, luxurious materials for all our signature trays, baskets and chests. As a result, they can be repurposed for years, granting your gift impressive staying power.
Your gift will be swiftly on its way.
The vast majority of gifts ship the day you order them…from whichever of our three locations is closest to the shipping address. If you are a last-minute person, this is music to your ears.
Personalization & business identity.
Would you like to display a name, message or business logo on your gift? We will engrave, emboss, monogram or imprint your message. And here’s the best news: in most cases, we need only one day to do it!
Carol, Thank you so very much for trusting us with your gift giving for your clients and employees. We really do appreciate the chance to help you. If you ever have any questions in the future our Business gifting department would love to help, their phone number is 1-800-379-4064.
Thank you,
Monica