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GiftTree has a rating of 3.2 stars from 1,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping, and fruit basket. GiftTree ranks 2nd among Gift Baskets sites.
17,562 reviews
This store has been my lifesaver on so many occasions. I am kind of a clumsy guy who always remembers to buy a gift when needed in the last hour 🥴 And just remembered that I have never written a review at least to thank them for their amazing service and show how happy I am that I have discovered them. Now, whenever I have occasion for a gift, I turn to their website and see if I can find something appropriate. And I always do 😀 The gifts come in nice and fancy packages, the prices are affordable and the delivery is fast. Also, they have a remarkable assortment so it is not tricky to find something for whatever occasion it is.
Are there even any words? Gift basket delivery was late, so my mother in laws birthday was over, you can see what they advertise vs what they deliver... and as for the wine? Cheap moscato that even had a "great value" sticker on it...
I had a great experience with a customer service representative, who helped me correct an address that was wrong in your computer system.
Previous customer
I have ordered from GiftTree several times. Their items are always wonderful and delivered on time. My friends all love them! Before and
Good selection, but no follow up to say the gift was delivered even though the initial confirmation said a notice would be sent.
I called to confirm the gift was delivered and was told the ups site was down but that it got delivered and a signature was required. But it was just left. I had to call the recipient to tell her to check for it.
I paid for expedited shipping but my package arrived 3 days late. Very disappointed and I will not be using gift tree again.
Housewarming gift
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I'll never order from gift tree again. They won't stop emailing you even though you unsubscribe and call customer service. Too bad.
Didnt solve my issues.
Had used tgem before
Had previously had good service, but othrer companies also provide the save service. I'll use them instead.
Never had a problem when ordering my items. Always on time and this year my gifts were delivered before the due date.
Easy and great gifts to chose from.
The families love those gifts that i send
Delivery seemed to take long…especial a gift sent to person home which they still haven't seen and it is past Christmas
Shipping charges are too high and would like to see more variety of baskets... its all so much of the same stuff.
Found just what I needed at a great price with free shipping! My brother and sister-in-law were thrilled with their gift.
Very easy to order and customize. Great selection. They WILL call you if there is any delay or question on your order.
Hello Dusty! Picking and sending a gift should be the easiest part of the day! We appreciate you and hope to serve you again soon!
So easy to enter multiple clients and address. Wonderful auto populator for addresses!
Looking for gift to send from UK to US. Good variety of editable/drinkable gifts and delivered on time. Will definitely use again.
Problem free shopping! However it is a bit costly, and I can only afford to use your service for a special occasion!
Seemed to be a greater variety of gift baskets to choose from.
My gift basket was delivered on time. The recipients lived it. Very good experience. Loved the free shipping!
Will be ordering more.
The item was delivered at least 5 days before the requested date. This happened last year as well, I am not happy.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Was sent to someone who recently had a death in their family. The package was received and that is all I know.
Better options
I sent a gift for congrats on retirement and my friend was just "wow ed" by the presentation. Just love it!
I paid extra fees for it to be delivered on time and 2 days later the person didn't receive the goods...
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Great site, easy to use and deliver quickly. Its a lovely way to ensure he feels connected when so far away
Used this site before
Son likes these gifts
Used this site before
Online Google
Good grief - where do I start with this company?
THE WORST! TRUST THE BAD REVIEWS!
I needed to send a same day bottle of champagne to a returning soldier who just came back from Afghanistan. I was PROMISED that the order was good to go and everything was set. I even paid $200 for this service, which is very steep and I only would do such a think, because our returning warriors are WORTH IT! GO USA!
Well Gift Tree doesn't share this same sentiment, several hours later they called me and told me my order would not be fulfilled and offered no reasonable explanation as to why. I can only safely assume that Gift Tree doesn't respect our soldiers and cancelled it in the most unpatriotic of ways - causing me in a late panic to figure out a new solution since I'm in a different time zone.
On top of that, they held my hundreds of dollars captive, not replying to emails and not offering a refund or explanation of why they still had my money even though they cancelled the order.
This is literally the worst company EVER. AVOID!
Dear Joshua,
I was greatly saddened to find that your order hadn't gone how either of us would have preferred. I know that Ashley had already reached out, but I'd like to apologize profusely again for being unable to deliver this wine basket locally in El Paso. We here at GiftTree.com hold only the utmost respect for the men and women who protect and serve this country and it is never our intention to accept a delivery that we cannot fulfill. I can confirm that your account was credited in full at the time you contacted us by phone to discuss alternate options. Once a refund is processed on our end, it can take 3-5 banking days depending on your financial institution.
In reviewing our records, I found that we left you a voicemail just over an hour after receiving your order, which outlined the possibility of selecting a gift that does not contain wine, and could be delivered same day by our local florists that we partner with, or possibly choosing one of our wine gifts that we make and ship from our office. After reviewing these options, you contacted us back to confirm you would prefer the order be canceled and returned to your account.
I do see that we've received additional email inquiries into the process of your refund. On 10/9 Arielle promptly responded within 2 hours of receiving your email to confirm that the refund was processed and can take up to 3-5 banking days to reflect in your account. And again on 10/10 when Barbara advised of the same time frame for the credit to be received on your end.
We are truly sorry to have failed you both and greatly appreciate you giving us a second opportunity to show you a better experience. I see your new delivery was made yesterday at approximately 3:47pm and left you a voicemail to see that everything with much better this time around.
Please do not hesitate to reach me at 800.379.4065 or by email reviews@gifttree.com if there is anything that I can help with!
Best Regards,
Sara Marlo
I am new to this web site. Items were very beautifully arranged and gifts for the more adult and family settings.
Shipping took way longer than I expected. But otherwise all was a good experience. Loved the happy birthday bottle I got.
Received a nice thank you from the people where we sent the gift. They seemed to be pleased with it.
Had gift I wanted to send.
Great company to work with, they double check our order and was able to correct the mistake without any problems.
Once they noticed the mistake we had made they contracted us immediately. No delay in ordering.
Have been on the receiving end of this company's great produces.
I am so glad I found this site. The best selection for reasonable prices and delivery is always on time.
…both the party I send the gift to and me. Great selection of gifts, always on time. Highly recommended.
Gain trust and grow your business with customer reviews.
Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.
We define generosity.
GiftTree is proud to bear the pomegranate as our emblem, as it perfectly embodies our approach to designing and curating our gifts. Spanning continents and cultures, the pomegranate has served as a symbol of generosity since ancient times. When extended as an offering, pomegranates signify good will and the best intentions from one heart to another. The pomegranate is, essentially, who we are at our core - defining generosity.
We aspire to inspire.
The good taste that each gift embodies—and the uncompromising quality we guarantee—assures you that whatever you choose to send will inspire genuine delight and gratitude from friends, family and business associates. You’ll be making a lasting impression.
Exclusive keepsake containers.
The presentation of your gift is carefully planned to maximize the “wow” effect at first sight. Ordinary boxes won’t do. We design shapes, choose colors and select durable, luxurious materials for all our signature trays, baskets and chests. As a result, they can be repurposed for years, granting your gift impressive staying power.
Your gift will be swiftly on its way.
The vast majority of gifts ship the day you order them…from whichever of our three locations is closest to the shipping address. If you are a last-minute person, this is music to your ears.
Personalization & business identity.
Would you like to display a name, message or business logo on your gift? We will engrave, emboss, monogram or imprint your message. And here’s the best news: in most cases, we need only one day to do it!
Hi Nikki,
Thank you for shopping with us! I am so very sorry we were not able to provide the level of service we normally do. I would never want you to have to check in with your loved one to ask if their gift was there and it pains me to hear that was your experience. It sounds like there was some confusion, we do not require a signature for our gifts unless the gift contains alcohol, this ensures our highly perishable goods are delivered timely. We do have a 100% Product Satisfaction Guarantee and will gladly assist if there is anything we can do further. Please don't hesitate to reach me at reviews@gifttree.com. I'm sending a credit your way as well for the poor experience with the tracking being down when you needed it most!
Best Regards,
Sara M.