GiftTree

We ordered quite a few gifts for our clients over the holidays and received great feedback about the quality and collection of items.

Product arrived different from order and chocolate was all melted
Customer service rep was not helpful at all
Will never recommend this company

I ordered a flower arrangement for my boyfriend's mother for Mother's Day- whom I have yet to meet. I live in California and she lives in Mississippi so I decided to try out this site. I was told it would be delivered on Monday (the day after Mother's Day) and although I was nervous about her receiving them a day late, I figured it wasn't the worst thing in the world.
I got a call on Monday saying that they wouldn't be able to deliver but that if it was okay with me, they'd like to deliver it the next day. I was annoyed but if it couldn't be helped, there was nothing I could do about it.
I called them today (Tuesday) to make sure it would be delivered on time. They assured me it would be delivered today and that I was on the priority shipping list. HOWEVER, they called me a couple of hours later to notify me that now it won't be delivered until tomorrow (Wednesday) and that the florist didn't have the flowers for the arrangement that I purchased so they want to go ahead and do a "designer's choice". So now I'm left with flowers that are going to be delivered a lot later than promised AND I have no idea what they're going to look like. I paid $60 for flowers I have no idea what it's going to look like.
It's not even guaranteed it's going to be delivered by tomorrow seeing that Gift Tree keeps postponing the delivery date. And the saga continues...
Would NOT order from them again.

Easy order process delivered as stated and great messaging along the way untill delivery.
A great service
Thankyou

I placed an order on the 11th, 6 days later I was advised it was on backorder and I needed to change my order. My original order had a $20cpn and free shipping. I wrote to you asking for another $20cpn, but never heard back. I needed to place the order so it would be delivered before Christmas. Needless to say, I am quite disappointed. I then placed a second order - AGAIN it couldn't be delivered on time SO I CANCELLED. You even responded OK CANCELLED. YET GUESS WHAT... It was delivered and I was billed. I will NEVER ORDER Thru GiftTree again.

I was told my order was cancelled upon my request due to delivery speed, yet I was billed for it and I believe it was delivered - not sure yet. So, the recipients received TWO baskets, one from you and one from another company - I was NOT intending to spend $200 on one person.

Website and checkout is very easy to use. Recipients all very impressed with gifts. Thanks Gifttree.com

Great, thank you the gift was delivered on time, in excellent condition and was greatly appreciated...

I sent the gift to my grandson (22) in Charleston, SC He received it on time and said that the fruit "tasted like candy!"
He loved it!

I left a respectful review that stated my experience with the product I ordered but it was never published that I can see.
While the website states that the item will be packed to secure the integrity of the items, (I find this reasonable) they do not give a picture of what to expect. I was expecting to see something similar to the lovely picture but received a shipping box with the gift basket inside and the contents shrink wrapped FLAT in the gift basket. Also, it was missing many items that were in the picture (some larger box treats that gave the basket height) and the ribbon tied around the shrink wrapped basket was tied like a child. Again, not even the bow/ribbon was like the picture. I do appreciate that the extra $8 we spent on the ribbon was refunded. I think that you would better serve your clients if you would let them know that they will have to re-assemble the gift basket and that many items may be missing or replaced with others. Then they can make the decision if they want to order from a place that is clearly okay with deceptive pictures and missing items. We ordered from you because we wanted a beautiful presentation (like the picture) not a re-assemble, tie your own bow project. If that is how all your baskets are shipped, I suggest you include instructions and glue dots to show the customer how to re-assemble the gift baskets. It was extremely disappointing. We had plans to make multiple orders until our gift basket arrived in a small brown shipping box. The basket could be shrink wrapped with the items standing up. I know because after I re-assembled ours and took time to tie the ribbon and bow to look professional, I shrink wrapped it. It could have been shipped with a larger box but I'm guessing that the way you do it (flat in a small box) saves you on shipping costs. Just be upfront with a picture of what it looks like when it arrives and that it will need to be re-assembled if they want to recreate the look that is in the picture. Thank you.

I ordered a fruit basket for a deceased friend's family. Your website popped up and now I have been charged over $119!
I will not pay this!

Customer Service was very helpful. Package arrived as promised. I sent it as a gift so I did not see the contents, but I received no complaints.

I forgot to sign the gift card and received an email pointing out that fact.
I called and customer service was very helpful.

Was simple to order and delivered faster than stated. The recipient sent me a thank you with a picture of basket and it looked of good quality.

So far so good. Easy, quick ordering process. Very user friendly website, easy to navigate.
My friend loved the basket and all of the goodies in it.

Very easy to order and great selection to choose from also delivery was right on time and they loved the gift basket

Our gift was delivered in a timely manner our friends enjoyed the tower as much as we did giving it to them

I ordered the sympathy gift basket 3/9/21 and was delivered 3/19/21. It should not have taken 10 days for a gift basket.

I was very impressed with the great service and communication! My friends were so surprised with the gorgeous gift basket. Thank you!

GiftTree is my go-to service when I need to send a gift out of town. I have always had a good experience.

Thank you.

Recipient was pleased with gift, and said the fruit was fresh. That is the most important thing for a fruit-basket.

Lots of great gift ideas. My recipient was thrilled and enjoyed the gift. I will be ordering more in the near future.

Lame. I had ordered in plenty of time and only two days before the occasion was I notified it was not available

No help

My brothers and I sent my parents a basket for their 60th Wedding Anniversary. Due to the pandemic, we had to postpone their celebration, so we wanted to make sure they had something special to help celebrate such a milestone. I had my mom send me a picture when it was delivered. When I saw the basket, I knew it was NOT what I ordered. I asked her to list the items in the basket. Here is what was wrong with what they received...
- There were only 10 items in the basket, when there should have been 15.
- Only 2 of those items were correct. They got a lot of nuts, which my mom doesn't even like!
- The bow was not the right color.
- The card that was filled out from my brothers and me, was not included!
I emailed Gift Tree to share my disappointment. I told them it was not the correct basket, and I was upset.
They replied, stating there are times when they run out of items, so they must substitute. I can understand this, but I was never notified of any changes that were going to be made to my order. I have a huge problem with not fulfilling what I purchased, and them just tossing a bunch of nuts, as a replacement, for the items that were supposed to be in the basket.
I asked them to make good on their error. Their idea of making good was to... Give me a 40% discount ( from what I paid for the basket) toward my next purchase, or 20% of my purchase back on my credit card. Really?
Since I will NEVER use this company again, I chose the latter. However, it is not about the money! It is about trying to give my parents a lovely basket for their 60th Anniversary, and them getting a box of miscellaneous items!
I feel they dropped the ball, and their way of rectifying the situation was to credit me $22, as opposed to sending them the, actual, basket I ordered!
1st 3 photos is what I ordered, with the items that should have been included.
Last 2 pics is what they received!

I placed ordered on the Dec 13th for delivery date of Dec 28th for a birthday present for a actual birthday on Dec 29th. The item didn't get there till Dec 30th!

Very disappointed and not Satisfied