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GiftTree has a rating of 3.2 stars from 1,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping, and fruit basket. GiftTree ranks 2nd among Gift Baskets sites.
17,562 reviews
This store has been my lifesaver on so many occasions. I am kind of a clumsy guy who always remembers to buy a gift when needed in the last hour 🥴 And just remembered that I have never written a review at least to thank them for their amazing service and show how happy I am that I have discovered them. Now, whenever I have occasion for a gift, I turn to their website and see if I can find something appropriate. And I always do 😀 The gifts come in nice and fancy packages, the prices are affordable and the delivery is fast. Also, they have a remarkable assortment so it is not tricky to find something for whatever occasion it is.
Are there even any words? Gift basket delivery was late, so my mother in laws birthday was over, you can see what they advertise vs what they deliver... and as for the wine? Cheap moscato that even had a "great value" sticker on it...
I bought multiple thank you gifts for friends and all of them were extremely happy. I will be purchasing again when in need. Thank you!
The package arrived as promised and had a nice presentation. I liked the added touch of including mini scissors to open the package with ease.
First time using and I will definitely be using and gifting from here again. Great gift basket for anniversary that both men and women love!
Recommendation from a friend.
I AM VERY DESAPPOPINTED THAT MY SON DIDN'T RECEIVED IS PACKAGE IN DENVERWE ORDER ITALIAN CHEESES AND CHARCUTERIE WITH AURIN ESTATES, I PAID $50.90 EXTRA BECAUSE YOUR MISTAKE IS ORDER WAS PUSH FOR SATURDAY THE 24 DEC.THE NUMBER IS *******-tgif-2787.1 SO I LIKE TO KNOW WHAT YOU CAN DO ABOUT THE 2 BASKET THAT MY SON RECEIVED BY MISTAKE *******-sgif-5917.1 and *******-sgif-6785.1;I never order 2 basket for MY SON ONE FOR TRACEY AND ONE FOR BRIAN THAT I AM STILL WAITING TO RECEIVED HAND HE IS LEAVING FOR SKI SUNDAY FOR THE WEEK WHAT DO YOU EXPECTED HIM TO DO. PLEASE GIVE ME A ANSWER AS SOON AS POSSIBLE FOR UPDATE, AND I LIKE TO HAVE A RETURN LABEL FOOR TRACEY WHO RECEIVED 2 BASKET SO WE CAN RETURN THIS BASKET
VERY INDEPENDANT THEY HAVE NO CARE FOR MY SITUTION THEY SAID I ORDER 2 BASKET BUT WHY WILL I DO THAT
I AM GLAD THAT MY SON AND GRANDSON IS GOING TO GET THIS BASKET BEFORE THEY ARE GOING SKI SATURDAY. THANK YOU VERY MUCH FOR YOUR SERVICE
I PAID EXTRA SHIPPING TO BE SURE THAT THE PACKAGE SHOULD HAVE BEEN DELIVERED ON DEC. 23,2022.
THE TRACKING SAYS THAT THE ESTIMATED DELIVERED DAY IS TUESDAY DEC. 27 BY 9:00 PM!
Hello Berta,
Thank you for shopping with GiftTree! Im so sorry you experienced a delay in the delivery of your gift. I have reviewed your order and it does appear that unfortunately your package was impacted by the severe weather delays while in route. At this time we have issued you an in-store credit for the amount you paid for shipping, this has been sent to your email along with instructions on how to use it. We hope this resolves this matter.
Best regards,
Nicol M.
The gifts arrived 1 week earlier than scheduled. I would have requested an earlier arrival if thats what I wanted.
Pleasant, but did not know what caused the error.
Ordering was easy, tracking number provided and texts/emails sent when package was delivered. Product was as advertised.
Overall great experience
Christmas basket for my Brother
ALWAYS HAPPY WITH ITEMS SENT
The items offered on the website were great. However, trying to get the gift delivered was not a pleasant experience.
Received an email that package was lost in transit. Called customer service to ask when the item could be reshipped. I was told one week. I never heard anything, and called again. I was told by the agent that the order had not been reshipped and I would have to wait another week. The agents were very nice, but that did not help my situation. I wanted the gift delivered on Jul 15-16 and it wasn't delivered until Aug 4.
GiftTree seemed to offer different, more unique, items than just the plain flower bouquets or baskets.
The idea of having non-traditional flowers atop cupcakes were intriguing. They were so beautifully decorated.
Easy to use, and I found Rum cake...Brilliant! My friends were delighted, and so am I! Thank you very much!
The items were arranged nicely and the packaging was great. Thanks! It seems the company takes good care in assembly.
Excellent - Great service last Christmas so I am sure it will be the same again.
Nothing wrong with the Service
For our Sons Birthday in December
Very user-responsive website. Products displayed very well and beautifully presented with lots of choice.
The gifts are amazing and they have gifts for every price point! The website is easy to navigate and I will definitely use again!
We're thrilled to hear that you loved our gifts and found our website easy to navigate! Thank you for your kind words, and we look forward to serving you again in the future.
Fantastic short and precise shopping experience! Highly recommend Gift Tree for confident, secure shopping.
Fantastic! Have never found faster nor more concise payment and check out procedure anywhere.
This has been absolutely the fastest and smoothest on-line purchase for shipment I have ever made. I do not know how it could be improved in any way!
The photo of the basket that I purchased does not look like what arrived. I was very disappointed as I could have made one that looked much better.
Found online
I've been a Gift Tree customer for a while and honestly have not seen anything I've sent but I always get a huge thank you and positive feedback from recipients so I just stick with Gift Tree.
I wanted to change the standard ribbon color after I realized it red ( even though it was a
sympathy basket) after I had placed my order and I was able to change it without charge. Thank you so much!
Great products and excellent customer service
I really wish I had googled reviews for Gift Tree BEFORE I dropped $100 plus bucks on a gift for the management where I live. The reviews on their site must be FAKE! Once you pay it tells you the crazy high prices to deliver and if you pick standard STILL expensive they take their time (almost 10 days now and still its NOT DELIVERED!) I was due today I get an email from FEDEX that they could not deliver it no in in office at 9:09 am there are always a few people in that office from 9am to 6pm. I call the company and Stephanie could care less that I am upset about this but "don't worry they will try again for the next 2 days"? How hard is it to deliver on the day you say (10 days after requested)? I said can I cancel - NO it's food. But it's food that is going rotten in a truck now. Send them a gift card or shop yourself or use a reputable gift delivery GIFT TREE IS TERRRIBLE! I threw away 100 bucks and got a big headache. Will update if I actually get it with no issues. Can't imagine the quality of it after trying to deal with Customer service.
First of all I thought I was ordering from Harry and DAVID. SO I DECIDED THIS PERSON IS WORTH SPENDING A LITTLE. SO I CHOSE ONE OF THE LARGER GIFT BOXES.
I DIDNT, I WANTED HARRY & DAVID AND GIFT TREE CAME UP.
IT LOOKED NICE AND GENEROUS AND JUST WHAT MY BOSS WOULD BE IMPRESSED WITH
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I bought it as a gift, it was sent as requested and received on time, during the Holidays. With great reviews from the recipient.
Disappointed that you do not give a military discount. Also I was not receiving any delivery updates. Just that it was delivered. No tracking.
We received a wonderful compliment on our choice of basket.
In return we forward this compliment to your company and staff.
It was wonderful.
Excellent and wholesum service package on birthday. Liked selection of flowers and other gifts. Tremendous effort
I was disappointed in the size of the package. It was a lot of stuffing and little content. I would not buy anything from this company again.
Dear Lois,
We're so thankful you've taken the time to let us know about your experience. While this is painful to see, it helps us know where improvements can be made and we value your input. We believe transparency and setting proper expectations is the best way to go when it comes to selling gifts online. Each gift contains a full list of contents in the "What's Inside" tab, as well as dimensions in the gift "Description". If there is any discrepancy, we do have a 100% satisfaction guarantee and will gladly assist. Please do reach us at reviews@gifttree.com and include any images of the package received. We would like to ensure your concerns are fully resolved!
Best Regards,
Sara M.
I am waiting on a customer service rep to get back to me on my refund of almost $209 on two baskets smaller then a show box
Still waiting on a resolution before I go back to my credit card company and ask for a credit
I was looking for something other than flowers to send to a family member instead of the usual flowers and found a wonderful fruit and things basket.
I have used GiftTree in the past with great results.
Gain trust and grow your business with customer reviews.
Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.
We define generosity.
GiftTree is proud to bear the pomegranate as our emblem, as it perfectly embodies our approach to designing and curating our gifts. Spanning continents and cultures, the pomegranate has served as a symbol of generosity since ancient times. When extended as an offering, pomegranates signify good will and the best intentions from one heart to another. The pomegranate is, essentially, who we are at our core - defining generosity.
We aspire to inspire.
The good taste that each gift embodies—and the uncompromising quality we guarantee—assures you that whatever you choose to send will inspire genuine delight and gratitude from friends, family and business associates. You’ll be making a lasting impression.
Exclusive keepsake containers.
The presentation of your gift is carefully planned to maximize the “wow” effect at first sight. Ordinary boxes won’t do. We design shapes, choose colors and select durable, luxurious materials for all our signature trays, baskets and chests. As a result, they can be repurposed for years, granting your gift impressive staying power.
Your gift will be swiftly on its way.
The vast majority of gifts ship the day you order them…from whichever of our three locations is closest to the shipping address. If you are a last-minute person, this is music to your ears.
Personalization & business identity.
Would you like to display a name, message or business logo on your gift? We will engrave, emboss, monogram or imprint your message. And here’s the best news: in most cases, we need only one day to do it!
Wendy, I am so happy to her your Thank you gifts were a big success. Thank you so much for giving us the chance to help you with your gift giving. We really appreciate it. If we can help in the future and you have any questions or concerns please feel free to call us at 1-800-379-4065 or we have Live chat, we would be happy to help!
Thank you,
Monica